Allegiant Air
Reviews and Complaints

As stated above we were returning from a wedding in Vegas and my husband and I each had 1 checked suitcase locked with a TSA lock and not carry-on's with the exception of my purse. When we arrived home the lock was still on but the closure of the luggage was cut and suitcase was opened, a box of my matching jewelry that I wore to the wedding was gone...when I called the airline they said they were not responsible for lost items and were not responsible and would not compensate us for the broken into luggage..We will never fly that airline again...we are 82 years old and it was a nightmare how we were treated (like we were senile or something) We were also told that the airline is not responsible for what the employees do...I would also like to know about all the extra charges we paid for the pkg. deal...we were charged $29.00 for shuttle service rd. trip for both of us when it is only $12.00 a person, also paid for security which we did'nt have, pfc fee whatever that is, a convenience fee plus a booking fee by making our pkg over phone direct to airline and a segment fee...I really think this should all be looked into. Our flight was 460 Aug. 16, out of Vegas. Mary & John Stockdell., 2010 N. Bloomington St.B-2, Streator, IL. 61364 our phone # is [protected] e-mail is [protected]@aol.com

Be very, very careful when you navigate this site and make reservations - they will try and nail you with additional costs as well as push you to an additional website that automatically takes the same credit card information they have and sign you up for one of their "deals" by passing along a $20 credit. This is known as "data pass". A deceptive practice which VISA announced in April that it would prohibit. If it happens to you, file a complaint with VISA.

Beware consumer with this deceptive website. They advertise tickets at cheap prices but by the time they hit you with add on's your total ticket cost will at least double. If you don't watch out for all their add on's, you're screwed and by the time you see all the add on's it is only after you've paid for the ticket and by then you can do nothing about it. They also rip y0u off with the additional services they offer i.e. car rentals, show tickets etc. I paid $378.45 for 3 tickets to see Terry Fator at the Mirage/Las Vegas. When I picked these up at will call at the Mirage they advised me that had I bought the tickets directly through the Mirage my cost would have been around $320 including all fees.

This spring we were booked on a early morning flight with Allegiant Air. The flight was delayed over 9 hours due to issues with the plane coming from Las Vegas. We ended up missing an entire day in Vegas as well as a Golf Reservation. Those on the flight were given a whopping $25 voucher for their troubles. I wrote a letter to Allegiant Air that took over 3 months to get a response. There response your lucky you got the $25 voucher. Buyer beware of this airline who does not care about it's customers and only cares about the bottom line. They may be cheaper but you get what you pay for. Look for another airline to fly.

I have had the experience of flying Allegiant Airlines on a number of occasions. I have found that Allegiant has one of the poorest customer service attitudes of any company I have worked with. Caveat emptor! I have had times when I have to re-enter their website 4-6 times because it times out or something. They state a "lower" price, but have an incredible number of upsells they sneak into their website. (Convenience fees ($30.00), segment fees (PFC - $15.00), 911 fees ($10.00), Trip-flex fee ($32.00). They, of course, check the box for the upsell and require that the user is intelligent enough to uncheck it or it will be added to the bill. $16.00 to select a seat or $32.00 one-way for 2 people is nutty. Then there is some kind of earlier boarding charge ($10.00) which suggests that if you don't buy, there will be no place for carry-ons and they will check for you add a huge luggage fee. Granted, their charges can be a bit more reasonable than some other airlines and they service some airports not serviced by other airlines, but they do everything they can to jack their fees by hiding them. The final charges have very little to do with stated airfare.

It is a very unpleasant experience to give business to, or fly with a to-hell-with-the-customer company. I believe this reflects the basic dishonest and scheming nature of the management team who puts a few dollars profit above customer satisfaction. Basically, I hate them and conversations with other travelers agree with my impressions. It speaks very poorly of their attitude and concern for the public. I only hope their maintenance crews are treated better than their customers.

I booked a vacation package on Allegiant Airline and because I had traveled on them before without a problem I took their website at face value and booked a rental car through Alamo as well. Their website claimes " Book together and save." They lie. I paid $568.00 upfront for the car rental plus the cost of the flight. Although the website tells you that you are responsible for the taxes and fees, they do not tell you what those cost are so that you can make an informed choice. I have flown numerous times in my career and thought that I was familiar with what the fees should be, however, nothing prepaired me for the shock when I picked up the midsized vehicle at Alamo and discovered that I was going to be charged an additional 242.10 for the fees and taxes and as well as $9.90 per day for the 2 weeks and five days that I would have the car so that my 33 year old daughter could be listed as a driver. The total cost for the rental car came to just over $1, 000.00. I took the car for one day since my flight came in a 8:35 p.m. and I didn't get the car rented until 9:17 at night. The next day I checked what it would cost me to rent a car from Budget and taxes and fee included and with my daughter listed as a driver the cost was $486.00 for the two weeks and four days and we had a bigger car. When I retured the car to Alamo, the manager was horrified at the cost and cancelled the contract completely. However, Allegiant Airlines will only issue a travel voucher not refund the cost of the rental and not for the full amount.

I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her departure.

On April 1st, 2010 arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed by the agent assisting a family of 4 (the father was wrapping his Coleman cooler with duct tape) just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited our air fare. At first, I thought this was just a bad April fool’s joke. To my AMAZEMENT, it was not. As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based out of the local 29 Palms Marine Base and was serving duty in Iraq, joined us in line to check in. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the agent, asked for reconsideration to her boarding this flight, as she could not afford to forfeit her fare, and could not afford the additional $258.00 fare for the flight departing the following evening. Keep in mind, Palm Springs Airport, even though it is considered an International Airport, is neither a very busy airport, it is also designed as a rather small, easy to maneuver airport. I have flown out of the facility numerous times because of its convenience, and ability to move thru quickly. I am certain we could have been at the boarding gate with time to spare to board this plane.

On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS! Much unlike the way the agent from Allegiant Air had treated us. I truly feel this agent got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face during the entire episode. Her only rebuttal was that we obviously had not read the Terms and Conditions of Allegiant when we purchased our tickets.

I will admit I did not know the airline REQUIRED a 2 hour check in time prior to departure…which seems rather extreme considering this particular airport. I think it necessary they find a way, besides the fine print in their T’s & C’s to inform their customers of such an unusual requirement. I also feel, if a passenger does not arrive with the RERQUIRED check in time, they at LEAST be given the opportunity to move through the security screening and attempt to get to the gate prior to departure. If at that point, we fail to catch the plane, shame on us for missing the flight.

Don’t take my word for it…check out the reviews of this airline on www.rateitall.com. You will see ALL airlines rated, and Allegiant has the most reviews to date (153) with the worst rating (2.35 of 5 stars) of all the airlines.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!

In March of 2009, I had to cancel a flight on Allegiant Air due to personal tragedy. Their policy is "you are out of luck", there isn't even a cancellation fee---you lose your entire ticket price. After much begging and pleading, they reluctantly gave me a "credit" for 75% of what I paid for the ticket and told me to use it within a year. I used a portion of it last January. I attempted to book a trip to Las Vegas to use the remainder, but they told me my credit "expired" 2 weeks ago and it's no longer available. Here I was going to spend an additional $1000+ on the flight/hotel/shows, etc. but they would NOT give me my $200. The stole my money. I wrote them a letter and they told me my credit expired. It's not a credit, it's my money.

Never fly on Allegiant. There truly is no real savings after you add up all their extra fees. They tease you to book a trip and then you pay a fee to book on line, to book a seat, etc. The worst of it, however, is their cancellation policy. Run fast the other way-----remember, you get what you pay for!

Allegiant Air Experience

Our brother Greg was hospitalized for seven months up at the Mayo clinic in Rochester, MN after a very aggressive bacterial infection left him fighting for his life. The illness he survived left him disabled with conditions requiring continued medical attention and assistance. Upon his release in March, he wanted nothing more than to get on with his life and enjoy his family and friends again.

On March 26 his only child, a son, would be graduating from the Police Academy in Phoenix, AZ. Greg’s determination to attend this event had him boarding an Allegiant Air flight out of Cedar Rapids on March 23rd along with our sister. They selected Allegiant Air because of its nonstop flight feature and this accommodated Greg’s needs with little or no disruption. Allegiant Air travel seemed an obvious choice to avoid layovers and excessive walking through airports.

My daughter and I booked a flight with Allegiant Air to fly out and to meet up with my brother and sister in Arizona. Our flight was scheduled to fly out of Cedar Rapids on March 25th at 12:35 PM. We arrived at the airport approximately 11:00 AM. We checked in, got through security and were at our gate 50 minutes prior to departure. The monitor reflected that our flight was “ON TIME”. There was NO Allegiant aircraft at our gate.

President Obama was arriving on Air Force One that same morning at 12:05, but our flight was to depart at 12:35 and the monitor continued to read that it was “ON TIME”. For some reason our Allegiant aircraft was still not at our gate. President Obama arrived and departed the CR airport by 12:30. We watched the monitor and listened for an announcement in regards to our flight status. There was still no aircraft at our gate by 1:00. We were finally informed that our flight 631 was “loading passengers in Des Moines”. It was well after 1:30 when we received a second update that our plane was, “re-boarding passengers and heading back to Cedar Rapids”. At no time did the monitor reflect this flight was delayed. We were there at least 45 minutes at our departing gate and there was no aircraft until about 2:15 PM. This would qualify as a NO SHOW on Allegiant Air’s part.

Flight 631 seemed to be the only flight that was diverted on this day. President Obama arrived into Cedar Rapids, made his appearance in Iowa City, and flew back out of Cedar Rapids before we even left! We sat on the plane at our gate for nearly 45 minutes before our luggage was loaded and we departed about 3:00 PM. There was no explanation as to why we could not have departed while the President was in Iowa City.

I have traveled numerous times for the company that I work for and I have never experienced an airline so inconvenient, strict, unfriendly, and non-customer focused.
There were no complimentary drinks, no reclining seats, and the speaker system on board was extremely poor quality. When the flight attendants or the pilot spoke all we could hear is this high pitched screeching sound that was deafening. I was so agitated and we hadn’t even left the gate yet!

The choice to fly Allegiant Air backfired on us severely during our return travel on March 30th at the Phoenix-Mesa airport. The morning of our departure our brother experienced some medical issues that detained us slightly. Understanding the terms of arriving at the airport and being at our gate 45 minutes prior to departure, we made every attempt at getting to the airport without haste. Upon our arrival, we were rudely declined at the ticket counter because we did not fall within the thirty-minute window of being at our gate; we fell short by 10 minutes. The Allegiant policy reads:
Pre-purchased seats will be held for you until 60 minutes prior to scheduled departure time. Failure to check in at least 60 minutes prior to scheduled departure may result in loss of seat assignment and forfeiture of pre-purchased seat fee”
We explained the situation and were told that there were no exceptions and directed to rebook four new tickets. We were absolutely devastated! At no time did the ticket counter personnel offer to help us find alternative options or make any attempt at getting our disabled brother on that flight! They were totally insensitive to our situation. We realized at that point we were in a hurt locker. Not only was the cost of new airfare, additional lodging and public transportation a concern, but also the welfare of our brother was slightly compromised. Greg had only one day of prescription drugs left, two IV bags, and limited ostomy supplies. His precarious situation had us all scrambling for alternative plans.

Consequently, we were all forced to purchase new tickets. My daughter and I had to get back to our jobs in Iowa and chose Continental Airlines to fly back. We had a much better, and much more affordable, experience. My sister and brother were inclined to stay with Allegiant’s more affordable flight offered on April 2nd only because of the nonstop flight. Overall, this fiscally challenged every one of us. We had to purchase all new tickets, additional lodging, transportation, meals, medical supplies, and my daughter and I lost a day’s wages on March 31st.

I paid $1126.64 for the roundtrip flight for my daughter and me through Allegiant Air. That price included various fees, including $50.00 for EACH piece of baggage, which I am hearing now, is essentially unheard of. Besides the terms and agreement read that, “When purchased at time of booking, a fee between $15 and $25 for the first checked bag and $25 to $30 for the second checked bag will apply per person…” Why were we charged $50.00 for each checked bag? I understood Allegiant flights were so cheap and I purchased them electronically and well in advance. I do not consider this or its unreasonable policy as fair practice, convenient, or cheap. It is a bait and switch that incurs more cost. It is borderline criminal.

I am requesting that the full reimbursement be considered for the forfeiture of all of our tickets. This caused a financial, medical, and emotional burden for all of us as passengers with Allegiant Air.

I having been using Allegiant Air for the past few years traveling from Wilmington, NC to Orlando, FL. I have been using the same carry on bag for these trips and had no problems ths time departing from Wilmington. However, on my return trip I was told my carry on was too large and that it had to be checked for an additional fee of $35.00. The ticketing agents name is Bently Brooks. When asked to check the size of the bag they asked me to place it into the sizing frame and it fit. He said that it was an inch too tall! Long story short I believe that this airline does not have consistnet policies and very poor customer service. Their employees are forced to "do their job" so they make a comission on every bag that is checked. It is BS and you do get what you pay for. Buyer be ware! The minimal amount of savings is not worth it. They definetly not SWA!

I booked flights, round trip, for my son and myself for the holidays on Allegiant. We flew out on 12/18 from Phoenix to Medford Oregon, No problems. The return home was a nightmare. We were suppose to fly out of Medford back to Phoenix Mesa the evening of 11/25 to return home. We arrived at the airport, after driving over from the coast of Oregon. The airport was foggy so they cancelled the flight and we grabbed a hotel at our expense for the night...great Christmas ! The next day, 11/26, we go to the airport, again the flight is cancelled, now until the evening of 11/27. I said, that is enough, I have to get home and the Other airlines were flying in and out of Medford, just not Allegiant. I went to their ticket counter, along with many others. Their agents advised we could cancel our flights on Allegiant and get a full refund within 7 days for the Medford to Phoenix leg flight. OKAY, we all cancelled. I asked for a paper trail at the time, the agent said Idid not need anything, that we were cancelled and that was that. We drove to Portland, 5 hour drive, booked flights on US air, spent an extra $700 for these one way flights and got home very late on 11/26. Now 7 days go by, no refund from Allegiant. I try phoning, but get their usual, we are experiencing heavy call volumes and cannot take your call, numerous times. I email today and get a resp0nse back that we get no refund, we did not cancel the flight and tough luck. OH REALLY... I am asking anyone that has this same situation going to please contact me asap. I plan to file complaints with the state of Arizona attorney general, the FAA and anyone else that will listen about this rip off. Email me anytime [protected]@fastmail.net.
SHAME ON ALLEGIANT AIR. I will never fly them again and I had been flying on them about once a month. Linda

We had a very dear friend of my wife visit us from the northwest ad fly ALLEGIANT AIR. She flew in from Pasco, Washington and landed at Gateway Airport in Mesa. When she arrived, her flight was 40 minutes late to arrive. This was the maiden flight from Pasco to Mesa/Gateway. Mesa Gateway airport is a community airport at best with maybe 5 employees and the rudest being ERICK who informed me he was the SUPERVISOR on the Sunday our friend was to fly back. When we arrived at the airport, there were maybe 8 other people in the entire airport and our friend went to check in for her flight. She was told she couldn't get on the plane as they had already closed it off. When I went back up to find out what the problem was I was greeted by ERICK the "SUPERVISOR". This was perhaps the most ignorant and rudest individual I have met in my life. First he informed me we needed to be there 2 hours before the flight like everyone else. I don't know who these mystery people were, as, seriously there were 8 total people in the airport and we were 3 of them. Next I was informed that we had to be ther at least 45 minutes prior to takeoff and when I pressed him on that issue, he informed me that it was 30 minutes. I then told him that our friend was dealing with the female agent next to him more than 30 minutes before the flight and he basically called me a liar. He told me he had "punched the button" and that was "nothig he could do". I informed him that our friend had no luggage to check, it was still 30 minutes until her flight left and the plane was no more than 100 yards from where we were standing. He refused to even address the situation and again sad there was nothing "HE COULD DO" When I asked to speak with his boss, he told me he was in charge at this time. He then told us ou friend could catch the same flight out "4 DAYS FROM NOW" and they would only chare her $29. I am 57 years old and have been in retail and management over 32 years and this was the rudest and most obnoxious individual I have ever met. I guess all 6 people on the plane will keep this airline afloat in these tough economic times and the super customer service offered is just a bonus. We took our friend to Sky Harbor Airport in Phoenix and in less that an hour we had her on a United Airlines flight and had the pleasure of dealing with a professional, courteous lady who was one of the nicest and concerned reservationists I have dealt with lately. One interesting thing you will find is that if you have a complaint to register with the airlie, they have NO COMPLAINT DEPARTMENT on their sight. Imagne that. Do youself a huge favor and avoid this airline at all cost. The service is terrible, the associates are the rudest you will ever find and whatever savings you think you may be gaining will soon be lost when they don't let you on your flight. Gary Anderson, Phoenix Arizona

I tried to book 4 seats from Medford Oregon to Las Vegas. Allegiant Air tried to charge me for everything under the sun. $5.00 priority seating (for overhead storage) $12.99 for the seat, $48.00 for a shuttle I don't need. $40.00 for one (1) bag. All tyhis is in addition to my ticket. This outfit is a genuine ripoff! I will drive to vegas before I will ever use this Rip Off Airline. I wonder what my surcharge is for checking the oil and tire pressure? I have heard other people complain, but didn't believe it. I do now!

Never again will my husband and I fly Allegiant Air.
Someone had told us about this airline that had cheap non-stop flights out of XNA (NW Arkansas) to LAS (Las Vegas) so we decided to take ourselves on a fun vacation. I had never been to Las Vegas and was excited. Unfortunately had I known then what I know now I would have flown on a different carrier even if the flights were more expensive.
On Sunday we checked in at XNA 2-hours before our flight (per our confirmation) with one checked bag. When checking our bag in there were two women working at the counter. They mentioned that there was another flight going to Tunica before our flight and they “hoped” that our bag didn’t end up on that flight (then they chuckled). First of all I didn’t that was funny at all and second I was hoping they knew what they were doing. Our flight left on time and off we went. The pilot said “sit down, relax, and lower your expectations.” I should have known right then that this vacation wasn’t going to work out as planned.
Our flight landed at LAS on time. We went to the baggage claim area to retrieve our bag and start the fun….NOT. Our bag never showed up, as well as three other couples who were on the same flight (and had also checked in about the same time as us). My husband told the Allegiant Air customer rep that our bag didn’t show up and that we had a feeling that it had ended up in Tunica. She pretty much ignored us and handed us a form to fill out. By the time we left the airport it was midnight. We still had to get a shuttle to the hotel (which I will never do again) and get checked in. We were exhausted and had no bag, no clothes, and no toiletries. We were told that Allegiant Air would call us as soon as they located the bag.
We had pre-paid to rent a Harley for 3-days starting on Monday. That would have been fun but we didn’t have any of our motorcycle clothing. All we had to ride in was shorts, t-shirts, and sandals (not the safest). That day we never got a call from Allegiant Air. My husband called them and left two messages. We were still hoping our bag would show up so we held off on buying clothes, although we did buy the necessary toiletries (toothbrush, toothpaste, etc.) to get buy.
On Tuesday afternoon we finally got a call from Allegiant saying that they had found our bag. They weren’t going to send the bag to us in Vegas but would have it waiting for us when we returned to XNA. I was so upset! If they had listened to us in the first place they would have found our bag on Sunday night and would have had plenty of time to get it to us before our vacation was over.
We still had 2 more days in Vegas without clothing or our toiletries (meds included)! Finally we decided that we needed to buy some new clothes. After all, I didn’t come to Vegas to do laundry every night in the bathtub!
Finally Thursday came and we headed home. I knew that Allegiant would make it right by us. I wrote a letter explaining our situation and sent it to their customer relations office with a copy to the VP. It took over 3-weeks to hear anything back from them even after I repeatedly left messages and sent e-mails. What they gave us was a lousy check for $75! That’s it! Certainly not enough for two people to replace clothing and toiletries for a 4-day vacation. They explained that they would pay up to $25 per day up to $100. I’m thinking that would have had to be for each ticketed passenger since you can barely buy a pair of pants for $75. After another series of phone messages and e-mails I finally get someone with Allegiant to tell me that their policy for “delayed” baggage is per bag….not per ticketed customer (although they can’t give me the link where that is in writing).
Basically Allegiant Air is a cheap airline, flying cheap planes, and is totally lacking in the customer relations area. Never did hear back from the VP either. Southwest Airlines here I come!

Send an e-mail saying my ticket was ready to pick up via the attachment and that they charged my credit card $628.10.

I've never heard of this airline and did not authorize any charges.

We opted to fly to Vegas via Allegiant Air out of Stockton, rather than flying out of Sacramento...BIG MISTAKE!

I would never recommend Allegiant Air after what we experienced this past week (July 21-25th, 2009).

The plane had little/no air conditoning, and they offered no complimentary water on their short flight (because as the staff said, they "aren't required to offer anything"). It was at least 85-90 degrees in the cabin the entire flight, from boarding to arrival.

We were soaking in our own sweat, both to Vegas and on the flight back a few days later. When we begged the staff to turn on the air, they said "it will come on in just a few minutes, don't worry". It never did.

You will realize that once you try to book a flight on Allegiant Air, it is NOT as cheap as you thought...they tack-on every kind of add-on they can, from being able to choose your seat, to priority boarding. If you try to reach them by phone...no one ever answers. They even charge to have any kind of checked-baggage...no freebies anywhere.

Contrary to what you may have heard, the Stockton airport DOES charge for parking ($5 a day for oernight parking). While this is alot cheaper than Sacto, it's still an extra charge you need to plan for.

Buyer beware - don't fly Allegiant Air!

First of it takes a lot for me to file a complaint. What I speak of we have experienced over that last year. Therefore, this is an overall complaint and statement on what I feel are bad business polices and their philosophies. Not this is strictly my opinion.

Allegiant Air has many problems in dealing with consumers. All summed up they are a bait and switch operation.

Their rules are designed to lure you in to additional cost and make it extremely hard to get any reasonable customer service. Newcomers beware, the reservation system does not tell you the full price till very late in the process. The initial price is only a teaser. They nickel and dime you to death; charge you to select a seat, charge you for checked luggage, etc. You are really not saving much in most cases. In addition, if you miss a fight, no credit toward a future flight. (after loosing information on flight we called and was given incorrect info, thus missing a flight). This list goes on. But even worse they charge you extra to purchase your ticket online, then you go to the airport only to find out that they only sell tickets during certain hours that are not posted anywhere we could find them. We have experience all of the above in a negative way. I have now only had one non-problematic fight with this airline out of a number. But no more we a are though after we use this last ticket. God help us to make it through the current issue & return with our sanity.

I believe they and their polices should not supported. Keep your standards high. They need to fail.

I had the worst experience of my life with regard to airlines this weekend- all thanks to Allegiant Air!
My two children and I travelled to Santa Maria this past weekend. We were seated in the very front of the plane, where I was not allowed to keep my 9 month old's diaper bag because there is not a seat to stow it under. I had to put it halfway down the plane in overhead storage and was told I couldn't access it by a snotty flight attendant. Not only that, but we were delayed over 30 minutes waiting for a late passenger, who if I overheard correctly is an Allegiant Employee!

To top it all off, we were denied boarding on our return flight to Vegas because we were 2 minutes late! 2 freakin minutes. Have you ever been to the Santa Maria airport? THERE IS NOTHING THERE! There was no one in the TSA line, no one at the ticket counters, there is absolutely NO reason that my children and I could not have been allowed to check in. I get it if it is a large airport and it isn't logistically possible to get to the gate in 45 min, but when the gate is 50 feet away there is no reason.

The woman behind the counter was the rudest representative I have ever dealt with, in ANY company. She kept leaving and going behind a locked door while I was talking to her. She told me she wouldn't help me until the flight had taken off...which was 40 minutes away! I was trying to scramble and figure out how I was going to get home. She kept stating "this happens on every flight, there is always someone like YOU." Ugh! When I finally got her to tell me when the next flight was, it was 2 days away and from another airport! Even if it would have worked, the dumb woman wouldn't make the reservation for me! She REFUSED to help. We had to rent a car and drive for 10+ hours.

So...I had to wait 30+ minutes for a late Allegiant employee in Vegas, but when I am 2 minutes late I am denied check in and boarding, and treated like garbage. How is that right?

WARNING ABOUT CARRY ON LUGGAGE!
If you would like to take a flight on the worst airline out there, consider Allegiant Airlines. They are known for their cheap flights, however if you have problems, they are definitely not small in nature. I understand with economic problems, that airlines have cut down their employees, however Allegiant literally only has 5 employees working at each departure. I wouldn't be surprised if the pilot was the one checking my bags! We took a piece of CARRY ON LUGGAGE on our flight from St. Pete to Lexington, only to discover that it would not fit in their smaller-than-normal overhead bins. Previously, the check in attendant looked at the size and said that it would be fine. Since the two attendants/check-in/pilot workers decided to board the plane from both the front and the back at the same time, there was also no room in the overhead bins and people were blocking all the aisles and getting very agitated. The attendant said that they would put the luggage under the plane and it would be at the baggage claim, needless to say we were worried. And rightfully so, it was definitely not at the baggage claim and to make it worse, NO employees were at their gate to help! There were numerous other people there as well, missing luggage. After 45 MINUTES of waiting (the 2 employees were out prepping the plane), we finally spoke to the flight attendant who we had originally handed the luggage to. She said she accidentally put it back on the plane and it was headed back to St. Pete. Keep in mind, this had our toiletries and all of our CARRY ON ITEMS that we desperately needed for our vacation! They said that we would have to call St. Pete, so 3 days later they overnighted our CARRY ON LUGGAGE back to us, only for us to discover that they STOLE some DVD's from us, and broke our cell phone charger. We are still trying to get some sort of compensation from this ridiculous airline! PLEASE WHATEVER YOU DO, DO NOT LET THEM TOUCH YOUR CARRY ON LUGGAGE!
Luckily, I had put my medication and things for my child in my other carry on luggage, or I don't know what I would've done. Do not trade in a cheap airfare for the important things that you absolutely need for your vacation - it is SO not worth it!