Allegiant Air
Reviews and Complaints

This morning at approx 6:45am i took a neighbor to the airport for a flight to boise, id. My friend uses a walker so i told her i would bring her bag in to help her get checked in. There were no customers in the cattle line but we did travel the entire section to get to check-in. She had checked in on-line and only had to have her bag checked. When we reached the attendant to check in, he told her they were not checking in for boise for another 20 minutes and she would have to take a seat with her bag and wait. There were several attendants there and i could not understand that she could not check her bag and be on her way. He told her that she would have to go through the line again, but there probably wouldn't be lots of people yet!

hello allegiant! do you not understand that senior citizens are a big part of your flight business at mesa-gateway? don't you think a better plan would be to cater to these seniors? would it hurt to set up a special place for them to check in without going through that wonderful maize of horror to get to an attendant. A couple of weeks ago i took another friend to the airport, he has heart and lung issues, and walking those long lines could have had him passing out in line. I again took his bag and stood in line with him until he reached the attendant and checked his bag. It seems to me you could have a little more extra customer service for these seniors (he was also a veteran). Keep in mind that allegiant is not the only airline, phoenix sky harbour has check in at the door, and they make sure their customers can get to the gates with either wheelchairs or assistance people. Wake up allegiant, these are mothers and fathers who have worked their whole lives to be able to travel. I almost asked the attendant if he would want his mother to be treated like he treated my friend, but i decided not to cause a scene and send in my comments by email. He did tell say her bag was not overweight, ha-ha. Seems to me that one of those agents could have helped her get her bag checked and escorted her to security. I hope their mothers and fathers are treated with respect as should all senior citizens. My name is jean stuart and i live in apache junction arizona and several of my friends are winter visitors. They deserve better service! maybe you need to concentrate on training your agents to help rather than make it harder for these senior citizens to travel.

I purchased a flight a car package last week to go home to visit my sick mother.

As of this morning my mother has passed away and I been on hold for over 8 hours trying to adjust this trip.

Because I didn't purchase their flex package I can't cancel this flight.

All I want is to talk to a rep to see what my options are.

I thank you in advance for any help you can provide.

Louis Rismondo

Louis.[protected]@gmail.com

[protected]

On 7 Nov 2021 I booked a flight from Midamerica Airport (BLV), Mascoutah, IL, to Sarasota-Bradenton (SRQ), FL, confirmation# BHXV96, Flight # 2521, departing at 1:56pm on 11 Mar 22. My "show time" at the airport was 11:56 am. At 9:19 am on 11 Mar 22, I received a text from Allegiant Airlines cancelling my flight to Sarasota-Bradenton.

Obviously, I don't need a return flight if I can't get to my destination to start with. When I went online to cancel my return flight (#2523, Conf # BHXWQR), I received a notice from Allegiant that my refund would be in the form of a "voucher" good for a future Allegiant flight.

In Jan 2022, Allegiant Airlines did the same thing, cancelled my flight two hours before departure. I will never book a flight on Allegiant Airlines again so a "voucher" does me no good.

I need your help in getting Allegiant Airlines to understand what very bad customer service they have!

Thanks for your time.

Auston E. Smith

[protected]@mchsi.com

[protected]

I had to cancel a trip for myself and my husband from 2/24/22. Confirmation #BJXFKP. The credit for the trip is CRB5AC-B501-72B1-1FCE.

I only received the $79.00 credit voucher for Teresa Myers ticket, but no credit voucher for Dwayne Myers. I also did not get credited for the pre-paid baggage that was paid at the time I made the reservation. I feel I'm due a voucher for $79.00 for my husbands ticket and a refund for the $60.00 for 2 carryon bags. I just hung up after being on hold for 2 hours and 54 minutes at the [protected] complaint number. The message stated there was a 2 hour wait, but even after 2 hours, I did not get to speak to a representative. I filed a comment regarding part of this matter on 2/22/22 and received an e-mail stating they got my message, but no confirmation number, no return call or no contact back from Allegiant. I had to cancel due to an injury to my leg which formed blood clots and I was unable to make the trip. Please contact me at [protected] or [protected]@yahoo.com

I have used Allegiant for years and hoped for better customer service. Teresa Myers

I booked a flight to Vegas on 12/16 and was suppose to leave at 7:30 AM and the night before got message flight was delayed until 2:30 the next evening with nothing saying why it was delayed because all the other airlines were taking off and landing that day. Got there for 2:30 flight and was delayed (again) because flight coming in was late. Got on plane at 3:30 and then was delayed (Once again) because had to fuel and was told because we were already delayed that they were going to fuel all the other planes 1st so there flights would not be delayed. They would not let us go back out gate to get anything to drink and did not offer for us to buy anything on plane to drink. Sat on plane for 2 hours waiting too just re-fuel. Finally got to Vegas at 10:30 that night which wasted a whole day of vacation.

I was returning home from the Thanksgiving holiday, as my wife and I have 2 homes. Flying from Rockford, IL to Sarasota Florida.
Flight info:
Saturday, November 26. 2021
Flight number 2543
Conf. number BYPYE2

I checked in, no problems, I boarded the plan and was ready to get back to Sarasota to be at work as scheduled. I was then approached by security and told I was being removed from the flight! Once off the plane I was handcuffed, still not aware of what was going on, and was told that on my flight to Rockford on November 23. 2021 a complaint was made by a husband and wife about a "man with a black cowboy hat on". I was then told multiple stories as too what the accusations were, everything from me threating to kill them, to me "smelling his wives hair and trying to kiss her neck". If this had taken place, which it didn't, I would think that action would have been taken before exiting the plane. The only small talk I had on the plane was regarding my seat placement. I was in the middle of an older man and his wife, I switched seats with his and I sat next to the window and he sat in the middle seat with his wife on the aisle. I proceeded to read my book and just wanted to get to my family. Once the Rockford police department arrived, they too were told multiple stories by airline employees, and no clear reason was given. After an hour or so I was released and STUCK AT THE AIRPORT. My home here is over an hour away from Rockford. After returning home, my wife had to come back and get me. Not so easy with 2 children. I was told to call customer service, after a 4 HOUR AND 17 MINUTE HOLD, I was told I had to rebook my flight, pay for the change, and the first flight out was to St. Pete NOT Sarasota. That airport is over 60 miles from my home. The employees, especially the woman at the gate were so rude and loud drawing more attention to me then was needed. Then she starting screaming she was putting me on the no fly list, I DID NOT DO ANYTHING WRONG. Anybody that knows me can vouch for that fact. I am so upset about this entire situation, and after being advised by the police officer on scene, if immediate resolution is not made in this matter I will be left no choice but to seek legal counsel. Nothing like this has ever happened to me in my life, and to be accused of something you did not do is beyond ridiculous. Also, if this complaint was made, why wasn't I notified, you have 2 phone numbers as well as emails for me, and more importantly why was there no report made at the time these FALSE ALLEGATIONS? Also, I have requested a copy of the police report on this incident, and I am requesting a copy of any report filed against me so that I can take appropriate legal action against whoever has made these false accusations.
I am requesting the following reimbursement:
132.16 Gas (224 miles @ .59 per mile rate set by IRS)
130.00 Cost of original roundtrip purchase
100.00 Uber from St. Pete to my home in Sarasota
1350.00 Compensation passenger bill of rights.
Total requested= $1712.16

If I do not receive a response with 48 hours I will be left no choice but to retain an attorney which at that time I will be adding my legal fees as well as pain and suffering for the humiliation and inconvenience caused by Allegiant staff. I will also be filing complaints with the BBB, FAA, and DOT.
Thank you for your prompt attention in this urgent matter,
Robert Mitchell
[protected]@gmail.com

Barrington Gibson III July 19, 2021
United Nonprofits Inc.
2118 Carrie Avenue
Shreveport, La 71103

To:
Customer Service Manager, CEO, COO or PRESS
Allegiant Airlines
P.O. Box 371477
Las Vegas, NV 89137

Dear Sir/Madam
RE: Your team members cost us almost 8k, Bad Service, we are a local nonprofit.
This was my first and very last time traveling with AllegiantAir if someone dont help us understand what happened here. First off we bought our plane tickets through Allegiant group sales April 20, 2021 based on a promotion of a round trip $99 per traveler from Shreveport, La to Las Vegas, Nevada and tickets ended up being about 229.81 per person not including bags. After contacting group sales we paid balance (over 10k) and still didn't receive any instructions regarding our group. Although, we couldn't speak with anyone over the phone, I will say Ms. Linda responded swiftly with any questions we had.
We had over 25 first time flyers and over 62 participants in our group who we thought were getting ready to have the best week of their life. Flying to Las Vegas from SHREVEPORT was already a heavily debated subject because of the prices. However, the first day there (flying from Shreveport Regional Airport), we encountered 9 participants whose boarding passes couldnt be printed out. After struggling for about 40 minutes the staff was finally able to print out the missing boarding passes. Returning to the airport on July 9th (We printed our own boarding passes) found out that we had 16 passengers with a lock on their boarding passes this time (Totally Unacceptable). After DORINA printed out my boarding pass she asked if I was the only one in my group and I informed her that 16 passengers STILL NEED BOARDING PASSES. Her response is she's not going to be able to do that, SO SHE TOLD US THE NEXT FLIGHT ISN'T UNTIL 3 DAYS. We had parents without their children, children without their parents, kids without medication for 3 days & technically left with nowhere to go.
Now coming back on Monday, I showed up to the airport on Sunday to make sure everything was right. Sharon did the same exact thing saying we couldn't print boarding passes without even trying, another lady came over and whispered in her ear and all of sudden it worked. She layered tried to give the excuse that we had kids and our seats were on standby (not having a guaranteed seat) even after paying for these tickets 4 months in advance. This has been very upsetting for me, and I want to send you a letter to give you the opportunity to respond. My flight number was 141 and I can have the ticket confirmations sent over if necessary.
Regards,
Barrington Gibson III
President/CEO

This is third plea /complaint regarding issue with baggage claim in Savannah Georgia and Cincinnati Ohio.
Changed flight home from Savannah Ga to rickenbacker Columbus, ohio on Thursday April 29, 2021. Flight #2528 depart approximately 1:41pm

New flight from Savannah to Cincinnati Ohio. April 29, 2021. Depart 6:32 pm #1715.

Was told luggage would be moved to new flight and that there was nothing further we needed to do.therefore we expected to pick up luggage in Cincinnati Ohio . Flight arrived without our luggage. The so called helpers did nothing except look at the floor and murmur "They didn't work there (baggage claim) very often. ".
The next day we went to Reagan Becker in Columbus Ohio to retrieve our luggage. We thought it would be on our original flight since it was not moved to the Cincinnati flight. There was no luggage still. The young man who is very helpful called several places only to discover I luggage was still in Savannah Georgia. He made other inquiries and gave us two options one being alone each would show up on the next flight into Columbus Ohio which would make that Sunday, May 2, 2021 at approximately 3 PM. Luggage luggage did not show up on the flight to Columbus Ohio from Savannah Georgia. At this point I do not know where the luggage is it has been since Thursday

Allegiant denied me check in at ticketing counter . Than told me I have to pay to get on another flight .left my husband & I stranded at 2 airports . Zero help from customer service at the airports . They would not help us . I've reached out to Allegiant since we finally made it home . Nothing . Worst customer service . I paid for round trip ticket how can you deny me check in an hour before my flight . Than refuse to help me . Than charge me $75 each plus $5 transfer baggage fee . I watched other customers get turned away too . No one at Allegiant cared . We all paid for our flight . Hours I waited at the airport for a different flight to take that and be stranded again . Very frustrated

Allegiant cancelled my departing flight a week prior because they didn't have enough passengers. Then, cancelled my returning flight THREE HOURS before I had to leave with no explanation and no other option to book a new flight. Had to book a flight home with a different carrier for $700. Allegiant refunded me only $177. I am always understanding and willing to give companies another chance if they make it right but Allegiant couldn't have cared less. When asked about the fee my rental car company would charge me for the cancelled flight, they told me it was my problem. Absolutely NO ATTEMPTS TO REMEDY THE SITUATION. Absolutely unbelievable.

Flight 1759 GSP to FLL February 7. (Was unable to load pdf boarding pass as proof of claim)

Approached counter and requested boarding pass because one could not be obtained from kiwi.com. The counter woman told me that I would have to pay for my boarding pass. I ask her why I would pay for a boarding pass which is required by the airline and the FAA but not by me. She then printed the ticket and in a condescending voice stated "Well since you're a beginner traveler (truth: I'll be 62 in a few days and am a retired attorney and research librarian and have traveled by air for 50 years without incident) you won't have to pay the $5.00" I failed to reply, took the ticket and walked on.

The woman is about 55 years old with black hair, stocky build, and demonstrably poor white trash.

She then transitioned to the gate where it appeared that she abused everyone and anyone who asked her anything or replied to her with an additional question. The woman sitting next to me from South Carolina found her "snippy and rude."

Members of the Fort Lauderdale crew who I will not name also were a bit surprised by the abrasiveness of her tone and her choice of words used to an assortment of customers. Her little event with me was simply her doing airline business her own way.

She doesn't belong working for any airline or any position where she must deal with the public.

Judging by her behavior, I'm convinced that she's mentally ill.

It doesn't get more outrageous than this and without a doubt, it is totally untypical of your airline. But who hired this person? I would have a sit down with that genius as well.

On Sunday, December 15, 2019, Flight 2213 Conf #: 9FWRRM was scheduled for departure 9:28 PM from gate 5 at the Chattanooga airport flying to Orlando. We started boarding later than the scheduled time, and after sitting on the plane for a little while, an announcement was made that there was an issue with a filter that the crew was working on resolving. Shortly after, we were asked to deplane, as they were having trouble removing the old filter. Once we had deplaned, an announcement was made that they were working on the issue. They informed us that they were working to get another plane in from Orlando that night. However, if they weren't able to by midnight, we would have to wait until morning to fly home. They announced that all of us had the option to move to a different flight on a different day, going to a different airport. Another announcement was made by Allegiant staff that they were still working to get a replacement plane and crew in tonight. They informed us that if not, our flight would be move to around 0800 am in the morning, and that we would be provided with hotel vouchers. Shortly after this, a cart with a large number of pizzas was brought in and everyone was offered a slice of pizza. No drinks were offered at this time. I do recall that there were a small number of sodas and an even smaller number of very small bottles of water on the gate desk as we were deplaning. This original number of drinks was not enough for everyone, and no other drinks were offered. This was late at a small airport, so there were no vendors open to offer other drink choices or food.
Sometime between 11 pm and 12 am, we were informed that we would not be flying home to Orlando tonight, and that our rescheduled flight would be departing at 0537 am the next morning. We were informed that no hotel vouchers would be given. We were informed that we would have to go back to the pre-security area of the airport because we weren't allowed to stay post-security through the night. We were also informed that we would all be given $100 in vouchers with Allegiant. Our party included 3 adults and 2 boys ages 3 and 6, and we were in a pre-security area. We were concerned about falling asleep while his children were there.
We found an area of floor to try to get some sleep. For the next 2 hours, I attempted to get some sleep, but was unable to due to the airport getting colder and colder, and it being noisy and well lit. I got to the point where I was shivering, so I got up around 2:30 am. I went to the Allegiant check in desk, and found a staff member. He informed me that the manager never showed up, which was expected by the staff. He found my suitcase for me so I could get another sweatshirt and a beanie cap to keep warm.
I went back to the room with my friends to try again to get some sleep. After a while I finally dozed off, to be awoken around 0400 am. We immediately went up to security, and went through, back to gate 5 to await our flight.
$100 in vouchers, that we were given each, was just kicking us while we were down. I slept less than an hour prior to getting on that flight that morning.
$100 in flight vouchers isn't worth much. $100 in flight vouchers might cover a round trip flight somewhere, if I can find some of your lower cost fares that are going a place I want to go on one of your schedules that I can work with. This is assuming that I don't want to check a bag. If I am not able to meet all of these requirements to get a round trip for under $100, what then? I would have to find a flight that met my needs and spend more money with Allegiant. This doesn't make any sense on my part, as I don't want the risk of running into an issue like this again and not be taken care of. I believe the right thing for Allegiant to have done, was to offer all of us passengers hotel vouchers along with the $100 in flight vouchers.

No one from allegiant airlines to help me get a boarding pass as I had my screen broken while getting off the car at the airport. TSA did not allow me as I had my boarding pass on my phone and they are not able to scan it using a broken screen. No one at the office to get me a print of boarding pass. After all this, I had to pay for my flight change and this the SO-CALLED COURTESY they have provided.

My wife booked a round trip to visit my daughter. A week later she called Allegiant which was still 2 weeks before departure date of October 17, 2019 to cancel. My son needs surgery and Allegiant doesn't go to his city. Allegiant rep told her she forfeits entire airfare of almost $500. Very poor customer service. Today is only Saturday, October 11, 2019. It's still before the flight.

Punta Gorda airport FL, Allegiant air employee are very disrespectful! Be careful if you travel with a pet. Most terrible service, the manager is a very rude person and an animal hater, also appeared to us that something was wrong with her, had very shaky hands and yelling when we simply asked about to confirm that our luggage is returned to us. Also SCA woman named Susie who seemed to hate pets even more was even worse and had a nasty look on her face when she saw our beautiful dog and came up to us and forcing our dog to get in the bag like a circus dog and to turn around 360 % and when our dog did not want to do so, she said - you will not travel the dog does not fit, right 15 min before boarding to the plane! When we traveled with same dog and travel pet bag for years Via Allegiant air. We will file a complaint and make sure that these type of people do not serve public, such poor manners shows the lack of ethics, education, training and respect to others, showing us her superior attitude and did not even try to listen ! We had lost a flight and money because of them. Shame on Allegiant Air!

Allegiant Airlines
Flights #7002 & #7003
Pittsburgh, PA to Cancun, Mexico
August 2 through August 9, 2019
Reservation # Q84BA0AB
Daneil B Blough Marylee Blough

My husband and I went to Secrets Capri Riviera Cancun on August 2, 2019 from Pittsburgh, PA, on Allegiant Airlines Flight#7002. We booked a Preferred Club Deluxe Tropical View and got a view of their parking lots! We have traveled with Apple Vacations for 18 years, sometimes twice a year! We had some minor problems but nothing quite like the experience when we traveled back to Pittsburgh, on August 9 Flight #7003. We had upgraded our seats to Perks Plus on both the southbound and the northbound flights. We purposely booked these seats - 4A and 4C- because I like the window and my husband prefers the aisle, because of some back issues. We were ready to board the flight back to Pittsburgh and we were called to the counter and asked for our boarding passes. They were ripped-up without an explanation! I asked what was happening and the gate agent said"Your seats have been changed" not we're sorry but we had to change your seats. I said we had paid extra for these particular seats and the gate agent said "You have no proof that you paid for those seats". I again asked why this was happening and they said "We have families with small children that need to be seated together." I said we purposely booked these seats they said "Too bad" and that my husband could sit in the back in an aisle seat! They moved us to seats 4E and 4F a middle and a window seat. Sitting next to the father of the "small children" I found out they were 10 and 12.Not what I would consider "small children"! THey very well could have sat in seats 4D, 4E, and 4F and the father could have sat between my husband and me.!Then we realized they did not pay to sit in the Perks Plus seating! THis return trip from Mexico has left a "bad taste" in our mouths and we will be hesitant to book another Apple Vacation with Allegiant Airlines! We feel we should at least be reimbursed for the Perks Plus seating on the northbound flight not to mention paying an upgrade for our hotel room which we never got!
Marylee and Daneil Blough

I bought tickets to go to Mesa AZ on Febuary11at 7.46pm-2019 had to cancel tickets because of bad weather-- Tickets were $514.00 Dollars for both tickets, they were round trip from Grand Island Nebraska to Mesa A Z on March 11th Flight 515 Alligaint Air Lines for Carrol Allen and JUDY Tuttle my wife, when i called in to cancel my tickets they charged me $100.00 dollars to cancel both tickets which i paid the Itinerary #7X24PQ return Fight was to be WED March 20 Flight 514 out of Gateway airport at12.16 pm. the flight out of Central Nebraska regional airport

Carrol V. Allen--[protected]-E-Mail [protected]@yahoo.com Address 2320 county rd 32
GRINNELL Kansas can send a copy of tickets

on Jan. 11, 2019 I had a 1 way ticket from St. Pete's/Clearwater to Flint Bishop, Flint Michigan I was the only one at the moment coming up thru the guide ropes, was motioned to come ahead by an older Mexican looking lady, so I have my 22x16 piece of luggage and my carry-on shoulder, so she gets all the info and then says 5.00 charge which I thought was paid when I purchased my ticket, so I pay the money and she starts down the back of the counter and I thought she was coming to put a tag on the piece of luggage, so I'm not really watching her every move and she never comes back, so I'm standing there, while the next agent a young woman with many metals pieces of art on her face and ears, has waited on 3 or 4 people, finally says have you been helped, well yes, but where did she go, so she walks over looks at the other computer and says oh, she on break! what the hell! so this agent gets my boarding pass from the other agents machine then says $5.oo for the bag, what bag, didn't I just pay for my luggage to fly thru, no, just carry-ons, it's $50.00 for luggage, or I could just carry it for the 5.oo, what? I thought, hell even this small piece of luggage wasn't a carry-on, so I paid the $50.00, even though I wished I would have carried it on, then I could have annoyed people like the ones who had bags that were over stuffed, bigger than mine and duffle bags at least 3 feet long, there's nothing like having someone yank a bag from the overhead and have them smack this top of your head, then when I ducked one way, this person across from me smacks me right in the chin. It was a nightmare, then, while your trying to walk thru and out the walkway to get the heck out of the way, people are struggling with wheeled luggage that won't cooperate, but being left at the ticket counter was the worst! My confirmation number was #7SHLQ7 Seat #26A I Paid for 1 one way ticket the cost was $89.00, thank you

My itinery number 7PDL6G on Dec 10th. I left Owensboro, Ky the Friday before 7th. I got to the airport 1.5hr before the flight. I had an emotional support animal that came from Owensboro to Orlando. So, on my way back I was rudely told that the documentation I had was NO LONGER enough and at 5:30 am I was told I had to get my vet download a form and email it back but the vet was not open. I was then told the next Flight to Owensboro was not until Friday or I could go to the gift shop and see if they sell a carrier. All this in a lazidasical rude behavior. I had to pay 27.oo to go into town at 9am and buy a carrier, then wait and get on a flight to Indiapolis and the lady had the nerve to ask if Allegiant was going to charge me for the change. Once I landed I had to pay 137.00 rent a car one way and drive 3 hours to Owensboro. I had to pay 100.00 for the pet and the representative at the counter could not run my credit card so she said my entire credit card information over HER PERSONAL cell phone to the lady on the line for everyone to hear and I had to cancel my card afterwards because she used her own cell phone and it was not private. The Owensboro ( original city) when they checked me in on Friday 2 days before told me I would need this documentation on Monday for my return then I could of gathered it. Instead, I had to take a vacation day which I don't get a lot, drive with no sleep 6 hours that day, cancel my credit card, be charged 100.00+ 27.00 + 137.00 plus gas/taxes. I have flown using your airlines or my daughter once a month and with the rude treatment of Mrs Ruzzo in Orlando and lack of empathy and Owensboro not informing me of this change before I left town. I also got NO EMAIL telling me this prior to the trip. I also asked to speak to a manager in Orlando and no one bothered to talk to me. I was level headed so now I have no respect for your airlines. I was going to apply for a credit card but not now. I would like to know what Allegiant can do to make me feel like I really matter to your airline? Please email as soon as possible using the email you have on file under the confirmation code above.

Yesterday, July 25, 2018, flight 676 from Orlando Sanford airport to Flint Bishop airport had a hard landing that caused me to experienced whiplash a few hours after getting home. I'll be seeing a doctor today about it unless the doctor has me go to urgent care. I've never experienced whiplash before. The plane hit the runway hard, and then slammed on brakes repeatedly 4 to five times, and my head went forward and back each time.