Allstate Insurance
Reviews and Complaints

I took over from my husband, getting insurance on our real property and chattels last year. I downloaded the app, removed the easy pay because the bank info was changed. I added a new credit card. I had no idea that by taking off the old checking account number and adding my credit card, took me off "easy pay" and I was charged 39 plus dollars. This made absolutely NO SENSE to me as I always pay in full prior to due date.. I get on the chat line last week and was told there would be absolutely no reimbursement of that $39. It is policy she said. I have to ask, how stupid is this policy for people like me who pay in full. And one more thing. I get a notice on my app saying that my policy may be cancelled due to the $39.86 being past due. I immediately paid that, was charged another 3 dollars and contacted my agent. His hands are tied. I think the powers that be had better get together and fix this unfair "policy". There is no place on the app saying anything about a charge for removing a bank account. My credit card is there and registered. I am asking for reimbursement of that $39.86. We have been excellent customers and always pay on time. I reached out to Allstate's complaint department only to be told no reimbursement because it was my fault!. I would appreciate a positive resolution to this dilemma and a policy update to prevent precious time being wasted both with the agency and the consumer. Allstate should be mandated to inform clients of a charge on their app. If it were not for my Allstate agent I would have left them by now. We are veterans, seniors and on fixed incomes.

Your'e mayhem advertisement with the dog(s) is very disturbing! The kissing of Tina Fey by the dog (man) and remark about the poop...what are you trying t get across to your customers? In this day and age with all of the talk about women being put in bad situations with men - this just shows how little you think of women. I am really nauscious when I see this advertisement. What were you thinking? Please take this discriminating ad off the air! It is SICK!

On approximately 09/22/2019 a bus at my job (2525 N Shadeland Street, Indianapolis, IN) was seen (by numerous witnesses) backing up in the parking lot and hitting the mirror on the drivers side of my vehicle. A gentleman in my building who works in Admin went w/me to the bus driver who was waiting on a group of people visiting a school located in another area of the building. He obtained the information about the bus company (rented) and also addressed with the driver that she was seen hitting my vehicle. She denied it and left the location with the visitors on the bus.

I reported this to Allstate immediately. I called two times that day and reported all of the pertinent information to the 1-800 number. This included a contact for the bus company and phone number of the person Allstate should speak w/about the accident. I should point out that I did ask if I should contact the police for a report and was advised that I did not need to do so.

I then waited and was given information to get my vehicle fixed. After my vehicle was fixed, I asked my insurance agent about my $500 that I paid out of pocket. I was told I had to wait until everything was settled. I waited and then contacted my agent again. I was told at this time that the request was denied because the video does not show the bus making contact with my vehicle. I asked about the witnesses and was told that this was not important in the case. After more calls and emails I was told to contact personnel at Allstate. I have not received any calls back. I followed the proper procedures and Allstate did not investigate properly nor did they ever provide a copy of the video as I had asked for from my agent. I have also asked my agent since that time for any contact information to file a complaint. I found this site on my own.

I am disagreeing with the decision because there was no investigation nor were any witnesses contacted. There were numerous witnesses who saw and heard the bus hit my car. The video was submitted many months after the accident happened.

The driver left the scene of the accident two times and I am sure that is a problem for the bus company; as well as, giving them any chance to alter the video.

I respectfully request a reply and an explanation of Allstate policy regarding video and witnesses to an accident and responsibility in investigating information provided.

Victoria E McGreal
3540 N. Hollow Run Cir #318
Indianapolis, IN 46214
[protected]@hotmail.com

Claim#[protected]
My name is antonio mathis
My home was broken into.. And I was instructed by allstate via leter in the mail to mail in all of my original reciepts for the items that were missing. I was instructed to mail them to texas office ceritfied... Which I did... A joy green called me from the atlanta/douglasville office and stated that he texas office failed to forward the reciepts... Now these were the original reciepts... I had previously emailed all of the reciept to a james bailey and a joy green so they actually have the reciepts. The claim is for $27, 000 roughly. Adn I got a call from joy green asking for information on a apple watch that was missing for $349 and bank accounts for about 3 items... I told her I dont have access to the apple watch information nor do I have access to the accounts associated with the debit card reciepts... Out of 40 something items... I think 2 or 3 were purchased with a debit card... I asked that they be removed from the claim because I have lost so many items that these few were irrelevant.. I can do without them.. My insurance is paid up for an entire year... I am the victim... But for some reason with allstate it just doeant feel genuine or like I am... This incident happened on january 9th 2020 and now its january 27th 2020 and still no resolve... I just want this claim over and done with.

Starting around the 12th of January, one of your agents phoned me about giving me a quote for my auto Ins. I had visited the local Allstate office in Watseka, and talked to Mr. Armstrong over two years ago. I have not requested or talked to any Allstate people since then. These calls came from 708-447-9102 registered to Ellen Hodges, but a fella was talking. I told him repeadily that I was not interested, and that my #[protected] is on the do not call list. He kept ignoring my instructions that I was not interested, and not remove me from his list "PERMANENTLY" I hung up. He called again and again repeadily over the next 10 Days. Yesterday I yelled at this incoherant idiott to never call me ever again and that my attorney would be sending him a bill for violating the do not call list. Floriadians are entitled to up to $1, 500. per call for each violation, and I hung up. Immediately he called back 4 more times, and I rejected each of them. This guy needs supervision and training. Is this person mentally Ill or defective? get rid of him. People like this give you a bad reputation. Thank you, and you mat call me about any of this.

NAME : Concetta Vonschaaf
Phone # [protected]
E-mail [protected]@hotmail.com
CLAIM # 0561531112RLC
On 09/19/2019 I was involved in a motor vehicle accident with your insured Karen Romano, at the time I was proceeding down the road when she backed out of her driveway denting both doors on the drivers side of my car, When the accident occured Ms Romano took full responsibilty and provided me with her insurance information. I called Allstate to report the accident and was contacted back to provide my statment. Lauren Coppola was the claims adjuster that was assigned to my case. An adjuster came out to [censored] the damages and I was then re-contacted by letter from Miss Coppola stating that I had 40% liabilty due to her review that both drivers were at fault. I contacted Miss Coppola by phone immediatly to dispute her findings. She stated that we were both backing out of our driveways. This is untrue, I had already backed out and was proceeding down the road when your insured backed into me This supported by the impact point and the damage that was done to my vehicle. Miss Coppola refused to discuss any details and said she was standing by her decision and would not discuss my claim further. My Attorney then attempted to contact Miss Coppola. Phone calls were made and documentation was faxed to her attention, neither inquiry was responded to. I also made several attempts to contact Miss Coppola with no avail. After 4 months with no response I was forced to file a complaint with The NYS Department of Financial services. After NYS contacted Miss Coppola she then revised my liabilty to 20% with your insured being 80% responsible. I am 100% not liable and should not be excepted to assume any resposibilty. I am outraged by Allstate's lack of responsivness and treatment of my claim. I ask that you contact Miss Coppola @ [protected] and gather all the documention regarding this claim. I ask that you conduct a thorough review and ammend her decision. I would be more than happy to have you contact my Lawyer to discuss this further. His contact information was provided to Miss Coppola. Thank you for your time and attention to this matter.

I can not get a straigt answer as to what is going on. I cant speak to anyone but customer service rep. I have sent everything they have requested over the last 3 months. I am on hold with Lilly Hicks today and she is trying to find out the problem and who is handling etc. PLEASE HELP! They said againg they will contact me within the next 24 we will see has not happend yet.

I had an accident on Oct 8th. I took the adjuster 8 days to look at my car. At 30 days I was told my rental coverage was used up. Shortly after that, the dealer found some more damage that required a supplemental claim. The adjust took 10 days to go out and approve this time. Meanwhile I am paying for a rental car out of my pocket. 18 days the adjusters used up of my 30 day rental payments... this is costing me a fortune in rental cars, when I should have been covered. I called complained to several levels of the management, they were useless. The adjusters SUCK, and have HORRIBLE customer service. At one time I was told it was the dealers fault and my fault for selecting that dealer. Seriously? My personal agent wasn't able to get anywhere either, they tried. The least they could do is deduct the time wasted on waiting for their people to do their jobs, out of my rental coverage days. NOT HAPPY! At one point the manager called and left a message on my phone that the car was totaled, then recanted the message the next morning. Total screwup.

All state insured totaled my 2015 peterbilt. Allstate insurance claims people did not pay for my vehicle or any other damage he did to other vehicles. They said we had to go through our ins due to their limited liability... They did not offer anything... Threw their
Hands up and quit... This is a rock of [censored]. We had to pay for what their insured did.. Hope they get sued and have to shut their doors... No wonder they netted $38.5 million... Its an all profit company

I was blindsided by an inexperienced driver. It has been a week, and they will not approve a rental or any work to my car until they speak to the driver. I get policies must be followed, but the driver admitted fault to the sheriff and it is very obvious from the damage to both cars that he was at fault. I had 2 medical emergencies this past week, and had no car to get to the doctors and ER. I had to get one of my daughters to take time off of work to drive me. Now, the accessor just told me that Allstate will only pay for another 5 days of my car sitting in a tow yard. After that, I will have to pay or pay a tow truck to move it (where, I have no idea). And none of this is my fault!

On 10/12/19 the condo unit above mine (10809 Garden Mist Dr. #2075, Las Vegas NV) suffered a ruptured water line to his toilet. Subsequently the water leaked into my unit (#1075) causing damage to my ceilings and walls in 5 rooms and flooding my electrical box. I had to hire IRS water remediation to evacuate all the water plus remove several pieces of baseboard and door trim which was waterlogged. I also had to hire an electrician who had to replace the entire electrical box and circuit breakers. I get information from JOHN NAYLOR that after reviewing the case, that the owner of #2075, which I filed a claim under, is not responsible for any damage. That is the most ridiculous statement I have ever hear. Why am paying for insurance on 3 cars and 2 homes for several years now, if I cannot get my damage covered? Is it my fault that his water supply flooded my condo? I have never heard of such a thing that he is 'not responsible'. Who is? The water line?

I will be pulling my insurance from Allstate because they are advertising on Fox News while President Trump is calling a child mentally ill because she spoke out against climate change. This is disgusting and shame on Allstate for advertising on this Network. I may not be a big account but I pay 566 a month in insurance to Allstate products so do something or lose business. I will share with as many as I can.

I had a car Accident on 7/30/19 and 48 Later All State called and stated My car was
in total Loss, Without looking at the car and ask me do I have any pictures of my car, and Will I be willing to take my car some where else other that Mercedes Benz. I said NO I also All State ask me to forward pictures on my car and 5 Days Later the car was taken out of Total Loss, and stated the Adjuster will be coming out with in a week and came 3 Weeks later to the dealership where my car was and Wrote a check to Mercedes Benz to fix my car, I then called All State again because my front window was crack and then it had Taken All State week to come back out to the dealer ship and they said the car was total Again and Enterprise Rental car was calling for Loaner car which I only have 30 days, and All State also never called my Car Finance company regarding Total loss of the car, I called to advised my Finance Company and All State called on a Friday afternoon to tell me the car was back in Total Loss.. NOW I am left with No transportation.

An Allstate policyholder was traveling backwards in the wrong lane and hit my car that was not moving headon. The police report and policyholder stated it was 100 percent the fault of the policyholder. The claim adjuster assigned 90 percent fault and only paid me 90 percent of the totaled car value. When asked why she stated she could do whatever she wanted. She will no longer take or return my calls. This is an unethical and perhaps illegal practice. I will provide the claim number and details if contacted by Allstate.

Buyer beware
Allstate should change their slogan to we don't pay claims our investor's are in good hands! on may 3, 2019 our area of virginia, experienced an extreme weather event comprising heavy rain, high winds, and large hail (golf ball to baseball sized). all insurance companies declared the storm in the stephens city area a catastrophic event. multiple neighborhoods had their roofs replaced. we called two roofing companies to get their recommendations. our property at 135 nightingale avenue, stephens city has an approximately 10-year-old shingled roof with a second layer of shingles underneath. both companies said we had extensive storm damage. when they heard we had allstate they both said allstate was one of the worst companies to work a claim with. allstate sent their third-party company, hancock inspections, to inspect the roof on june 18, 2019. that report indicated that there was a total of 28 shingles that had been blown off the roof due to high winds. (the estimate from them was set lower than our deductible). however, the report indicated the rest of the shingles passed the ‘brittle' test. we were not satisfied and requested a reinspection. the re-inspection was completed july 24, 2019 by an allstate inspector. at the site, their inspector indicated 14 more shingles had blown off the roof in only 34 days (obviously we have an on-going problem caused by the initial storm). the allstate inspector indicated to us he was making a recommendation for roof replacement but said he could not ‘make any promises.' when we received the new claim estimate, we were quite surprised to find allstate now indicated a replacement of only 42 shingles, not the entire roof! with an additional 14 (reported) shingles being blown off the roof in just over 30 days, we have an obvious ongoing problem with failing shingles. what happened from the time the on-site allstate adjuster spoke with us and when we heard from the allstate adjuster in some office cubicle who never was on our roof? we are extremely disappointed with the way allstate (the ‘you're in good hands' people?) have conducted themselves. they have proven to us that protecting their client's property is not their priority. although our local agent, jennifer brady smith, has made herself available and followed up on our claim, she has no power to change the outcome! claim #[protected]

On 3 July I had a Motorcycle accident . From the hospital I contacted Allstate. Informed them where my bike was brought to. I hot told they pay the holding lot fee. I also ask if I can get the motorcycle towed to Harley and get it fixed there. I got told no again.
I been in contact with my agent since now over a month. Evertime I got different excuses . The adjuster needs to come from a other state. I always ask who pays for the holding lot fee. Qoute Allstate. Well today I got told I got to pay it. This motorcycle been there over a month. I been in contact with them since day one. Then I got told o got a Email from claims which I never got. I am coming direct to you. And I will call bbb to file a claim. This needs to be handled ASAP