Allstate Insurance
Reviews and Complaints

I filed a 3rd party claims on January, Allstate accept 100% liability and issue a estimate check to my house. However I never receive the check, and when I called, Allstate told me the check is cash on the 1/19. So I called Allstate and tell them this situation, they just send me a copy of the deposited check, all I know is that it was cash in a chase bank. I went to 3 different police station, all the tell me is that Allstate should be the one who file the report and find out who deposited the check. I always went to the bank and they told me the same thing, Allstate should file a claim to the bank so they could investigate further more. I called Allstate and explaine all of that to them, and all they tell me is that they will not file a police report nor call the bank. Basically Allstate just irresponsible, and push all the responsibility to me. Is it because I'm a claimant? So Allstate wouldn't help me? I just want to let you guys know everyone is a potential customer out there, and how important is the word of mouth. Please give me a reply.

Jeff Snyder Agency @ Fountain Inn, SC

In December I was selling my vehicle and purchasing a new one. Once sold, I contacted my agent and told them I sold the car. I wasn't aware you should suspend your insurance coverage since I was getting a different vehicle soon so we canceled my coverage instead.

Later I was told "they should have suspended it to save me from losing my policy", extra saving and not to mention a down payment. I wasn't able to get coverage cheaper with Allstate due to this so I went with Travelers. I wasn't too happy about that but you live and you learn.

I wish Jeff's employees were more helpful and would have known to suspend the coverage vs. telling me when it's too late that's "what they should have done".

That is not the icing on the cake though... my payments were set up on bank draft. I assumed any money I owed them would be drafted out of my account as it has been for years. I spoke with them numerously times through out the next two months and not once did they mention I had a past due amount of $30.21.

In February, I was informed of this past due amount when a DEBT COLLECTOR sent me a bill. What a slap in the face after years of an excellent payment history on bank draft, coverage for multiple vehicles and no accidents/tickets. I have worked so hard to maintain my credit and have this happen.

I recommend going to a different agent or company altogether with better knowledge and communication skills. They do not look out for their customers best interests.

I was involved in an accident with your client and the police report clearly shows your client at fault. He even admitted his fault at the seen to officer on site. The police report shows your client is clearly at fault. My insurance company informed me that Allstate do not want to cover repairs to my vehicle. I was hit in the rear by your client that was traveling in a illegal lane to his destination, his statement and police report clearly shows this. I hope we can handle this matter asap, if not i have no choice other than taking legal actions against AllState. The case# [protected]

Mr. Bruce Cuccia, owner of Bruce Cuccia Allstate Insurance Agency/Allstate Insurance (hereinafter sometimes collectively referred to as "Cuccia"), has fraudulently withdrawn funds from my bank account for premiums due, despite the following:
1. I notified his office - prior to renewal of homeowner and automobile policies - that I had obtained insurance coverage through another agency (Jim Myers & Associates in Metairie, LA - coverages effective 12/14/2017);
2. Upon receipt of notices of "automatic installment schedule" from Cuccia, dated 12/26/2017, indicating (in pertinent part) that (1) regarding automobile coverage (policy #[protected]), "A payment of $751.45 will automatically be withdrawn from your bank on or after January 15, 2018.", and, regarding homeowner's coverage (policy #[protected]), "A payment of $648.17 will automatically be withdrawn from your bank on or after January 15, 2018.", I went into Cuccia's office and spoke with Larry Thomas and Daja Camel, personally, again advising that I had obtained coverages through a different agency and, as such, asking that any/all scheduled premium deductions be immediately cancelled;
3. On 01/08/2018, despite having previously requested cancellation of the auto-deductions for premiums, I received an email from Mr. Bruce Cuccia, stating (in pertinent part), "Kim, as of 01/08/2018, your next automatic payments are scheduled as per the plan information below. Changes to your policy after this notice may change the amount withdrawn." The "Overview" information included the amounts of $751.45 for automobile coverage (policy #[protected]) and $648.17 for homeowner's coverage (policy #[protected]);
4. On 01/16/2018, I responded to Mr. Bruce Cuccia's email, again confirming that I had obtained coverages through another agency and, as such, instructing that he/Allstate did "NOT have permission to withdraw anything from my account."
5. With complete disregard for my repeated contacts, on 01/17/2018 Mr. Bruce Cuccia/Allstate withdrew, collectively, $1, 339.62 (plus overdraft fees caused by the illegal withdrawal funds from my account!);
6. Since that time, I have contacted Cuccia/Allstate repeatedly, both telephonically, by email, and in person, requesting full reimbursement (to include fees incurred by the erroneous withdrawal of funds from my account). as of this date, i have received no response at all from cuccia/allstate.
As such, I am filing this complaint in an effort to amicably resolve this matter prior to initiating costly litigation against Cuccia/Allstate.

After Speaking with agent about starting a policy I decided not to switch from My current policy. Spoke to the agent to stop all billing on February 1 and was assured it was not going to be charged to my checking account. February 5, $ 1664.22 was withdrawn from my checking account with a overdraft fee of $10.00. After speaking with the owner of the agency he told the returned the money back to my checking account. I t still has not been credited to my account . Also the agent told me he would not return the bank fee to me of $10.00. Ex Policy number is [protected].

After 20 years of being a loyal Allstate policy holder we were totally screwed and blindsided after being told our claim was covered and signing to their prefered miitigation company who was also told the claim was covered. On January 11th I was notified of the Pipe burst at my rental property at which time I called Allstate and was given the claim number [protected].. On the 12th claims agent Anthony [protected] x1210441) called me and we discussed the claim and I was told I would be covered and just had to pay the 1000.00 deductible and the pipe repair even though there was no power and the water was not turned off. On January 17th I was contacted by Tyler Walters, a claims adjuster to meet me at the house on the 18th between 10:00 and 10:30. After driving in an ice storm to meet him he had already come and gone without even the courtesy of waiting for me. He left after taking 5 or 6/pictures and called to tell me they were denying the claim. Not only do they not cover your claim they hire people who don't know what's going on and give you incorrect information and have absolutely no liabillaity when providing incorrect information. He told me the policy didn't cover it because of there not being heat which I made very clear to all. If it's a black and white policy why tell me it was covered and have me drive in an ice storm or even meet me at all? I'm so disgusted that no one has cared enough to discuss this with me or explain where Allstate's liability is with providing me incorrect information. I was told they had discussed whether or not they were going to pay and apparently the adjusters took it upon themselves to deny the claim. NOT in Good Hands! Shame on you Allstate!

My name is Sheila Perez and I am an Insurance Agent for Acceptance Insurance.

Today I wrote a policy for a client on a Out of State vehicle that has been housed in a garage in Pennsylvania for 18 years that did not have plates. I wrote up the policy and they went over to Erie Auto Tags to conduct the title transfer for the vehicle so that they could get to their appointment.

However, when they went over to process the transfer, Phyllis the Notary Agent at Erie Auto Tags refused to assist because she needed to have the car present. But in reality the Client Ms. Gisela Fenu [protected] and her son Salvatore Castaldi [protected] tried to explain to Phyllis that they could not bring the car to the Office without the tags and she would not budge.

Additionally, there were other incidents including one where there was an African American couple from NY that came into our office one evening in December 2017 upset with Phyllis because she refused to allow them access to Erie Auto Tags Fax number or email in order for them to have their insurance company send them proof of insurance. Phyllis informed them that the office closed at 5:30 and that they would have to go to the library to see if someone at the library could help them receive and print the proof of insurance for them. The closest library was 10-15 minutes away which meant that they would never get back on time because according to Phyllis the office closed at 5:30.

So I assisted them and was able to get their proof of insurance and when I went over with them to Erie Auto Tags and I asked Phyllis what time does Erie Auto Tags Close, she informed me that they closed at 6:00 PM. And I said so if you close at 6:00 PM why did you inform these people that your office closed at 5:30? And also, why would you not facilitate the proof of insurance for your auto tag and transfer customers by providing a fax number or email where the company could fax that back to your office? Phyllis replied that they misunderstood her because she claimed that she NEVER told them 5:30. And the African American Couple looked at me astonished and said that is NOT true you told us your office closed at 5:30 PM and we told you that if we went to the library we would NEVER make it back on time before the office closed.

Please note that this is NOT the first time that I have had to deal with unsatisfied customers that have a black or brown face on it and quite frankly the words that have been used by those dissatisfied customers that come out of Erie Auto Tags is that "PHYLLIS IS RACIST".

Phyllis Yelled at me to GET OUT OF HER STORE and I said I WOULD NOT LEAVE until I received the name and phone number of her supervisor to which she informed me was Andy Leach at [protected] (Broker) Allstate Insurance.

You can contact me at [protected] with any questions you may have.

Please be advised that Ms. Fenu also has the name and phone number of her uncle who experienced the same type of treatment by Phyllis.

Please note that no one complains about the other person male that works with Phyllis. The ONLY complaints we have received from people dissatisfied with the treatment they received are all about and directed towards PHYLLIS.

"THOSE SPANISH PEOPLE" to me is an offensive, stereotypical, derogatory remark that makes me believe that what the clients are saying is true.

Respectfully Submitted

Sheila Perez

Dear Sirs;
Policy Number: [protected]

I was looking at my bill and saw that you a been charging me for basic and rider expenses after my youngest child has passed 21 years of age. Ashley Lorran Greible was born on April 4th, 1993 that will make her 25 this April. My life insurance had the rider for both of my children until they turned 21, I will be expecting a refund plus interest on this rider for the last few years. Please remove this basic and rider expense, and feel free to contact me at [protected] or at [protected]@aol.com

Thank You,
Alice Greible

Allstate is sorry! Iv been fighting with them for months. A young boy on yalls insurance totalled my car. We finally got the money to pay it off but I still have not been provided with my carseats that were tore up in the wreck! Im tired of begging why havnt I been taken care of yet! This is bs! I have been borrowing car seats and they need them back and I cant seam to get anything done with allstate

PLEASE SEE EMAIL CHAIN TEXT BELOW:

Sent 1/23/2018 at 9:43am to Brian Kaplun and Krista Nery

RE: Allstate Claim:[protected]
Awaiting your response to email from December 22, 2017…Hertz charged me $1, 075 for charges related to the rental car used while my car was in the shop. Allstate only paid through 11/24/2017; however, my vehicle wasn't ready until 12/7/2017, which is the date I picked it up, after returning the rental. This needs to be addressed and all payments due to Hertz paid expeditiously.

Marcia A. Talbert

From: Marcia A Talbert [mailto:[protected]@sbcglobal.net]
Sent: Friday, December 22, 2017 4:26 PM
To: '[protected]@claims.allstate.com'
Cc: 'nery.[protected]@allstate.com' ; '[protected]@allstate.com'
Subject: RE: Allstate Claim:[protected]
Importance: High

Thank-you for memorializing our conversation on November 5, 2017; however, I did not request that Allstate "hold off" payment to the McCurdy Body Shop. I was asked if I wanted the payment to come to me, after not receiving the first check that was sent out, due to the claims person sending to the wrong address, which was changed via voicemail in September. I indicated that the payment should be made to McCurdy's, once they would be submitted an adjusted bill, based on the damages found once the vehicle was dismantled to assess damage. This bill was submitted to Allstate and McCurdy's has been paid for the work performed to restore my vehicle.

That being said…

On December 4, 2017, McCurdy Body Shop contacted me to let me know my vehicle would be ready at 5:00pm. I subsequently returned the rental car to Hertz, and who arranged transportation to McCurdy Body Shop for me to pick up my vehicle. At the time I returned the rental, I was not provided with a final bill because Allstate had not yet provided an extension for the rental period, which began on November 7, 2017. As of the writing of this email, Hertz has not yet been paid for the cost of the rental, which ran from November 7, 2017 at 4:59pm through December 4, 2017 at approximately 4:30pm. It is now December 22, 2017; and Hertz still maintains a hold on funds on my credit card, which was used to secure the rental, despite it being a "direct-bill" through Hertz. I would like to have all matters related to this claim, caused by your insured, settled before the end of the year, 2017. Please follow up with Hertz to ensure payment is forwarded to them expeditiously, and this matter settled, releasing any holds on my personal credit card…which is further causing an undue inconvenience to me by Allstate.

Your prompt attention to this matter is appreciated.

Sincerely,

Marcia A. Talbert

From: [protected]@claims.allstate.com [mailto:[protected]@claims.allstate.com]
Sent: Tuesday, November 7, 2017 11:35 AM
To: [protected]@sbcglobal.net
Cc: nery.[protected]@allstate.com; [protected]@allstate.com
Subject: Re: Allstate Claim:[protected]

Ms. Talbert,

First off, I do apologize for any miscommunication that transpired between Brian and yourself. During our conversation, we confirmed that rental reservation was set through claims connection. We also discussed that rental starts the day the vehicle is taken into the shop for repairs and ends on the completion of repairs. We do not cover additional insurance, gas or mileage.

As far as your repairs, we have initial estimate written using our QFC app. You have also confirmed that you will be having the vehicle repaired at McCurdy Body shop and that they were given copy of the initial estimate. Per your request, we will hold off on issuing payment until the shop has submitted their supplement. Please be sure that they send the supplement request, invoices and supporting photos to: [protected]@ALLSTATE.COM. Claim number must be included in the subject line of the email.

If you have any further questions or concerns. Please feel free to contact me directly at the phone number below.

Thank you,

Krista Nery
Allstate Northbrook Indemnity Company
Phone: [protected]
Fax: [protected]
[protected]@claims.allstate.com

**** Please do not delete your unique Conversation ID ****

*** Conversation ID: 7EDD30FACA4C7E43 ***

--------------------------------------------------------------------------------------------------------

From:[protected]@sbcglobal.net
Sent:Sunday, November 5, 2017 4:10 PM
To:[protected]@claims.allstate.com
CC:[protected]@allstate.com, nery.[protected]@allstate.com
Subject:Re: Allstate Claim:[protected]

Spare me your insincere and fake well-wishes, I don't have time for fake & phony...if you can't be professional, miss me!

Krista: please assign this claim to another Claims examiner. I will no longer communicate with Brian Kaplun going forward and I just blocked him from sending me additional emails. He fails to read through them for content and clarity which would give an opportunity to address the matter/issues/questions posed in the email. Clearly, he has some issues, which I am not trying to solve in settling my claim with your insured! I would prefer to work with someone else in the Claims Department, specifically not a smart-[censored].

I will await your response to this email.

Sincerely,

Marcia A. Talbert

> On Nov 4, 2017, at 3:30 PM, Allstate Insurance wrote:
>
> Have a great weekend.
>
> BRIAN KAPLUN
> Allstate Northbrook Indemnity Company
> Phone: [protected]
> Fax: [protected]
> [protected]@claims.allstate.com

>
> **** Please do not delete your unique Conversation ID ****
>
> *** Conversation ID: 7EDD30FACA4C7E43 ***

>
> From:[protected]@sbcglobal.net
> Sent:Saturday, November 4, 2017 4:36 PM
> To:[protected]@claims.allstate.com
> CC:
> Subject:Re: Allstate Claim:[protected]
>
> I recommend you read my response for content and clarity, not for taking a defensive stance. You did not comment on my reference to the supposed check you sent to the wrong address, the change in address (which I also provided in a voicemail to you in September), nor the request to escalate this claim.. No, you focused on telling me Allstate's policies and procedures on using Enterprise. Did you send me a copy of Allstate's policies and procedures prior to making this statement?!? Is it Allstate's Policy to only use Enterprise to direct-bill car rentals?!? Hmmmm, okay...
>
> Enterprise is NOT the only car rental company Allstate uses. Not that I HAD to tell you that I worked in the Insurance Industry for over 25 years...but, I worked in the Insurance Industry for over 25 years...where conflicts of interest are frowned upon. Stating that Enterprise is the only rental car company Allstate uses is a direct conflict...I set up a direct bill with Hertz, per a conversation with a different Allstate Rep, who informed me that Hertz need only contact Allstate via the 'Claims Connection' once I arrive to pick up the rental to obtain the direct-bill information. You should reference the The Anti-Kickback Act of 1986 for additional clarity on this Federal law. Clearly, you are posing a conflict of interest in your representation of Allstate's relationship with Enterprise and a further conflict when you contacted my insurance carrier. If you just do what is ethical, I have no cause to question your intent or integrity. Again, I didn't invite Allstate into my life; but I will be treated with professionalism and sincerity, at a minimum.
>
> Sincerely,
>
> Marcia A. Talbert
>
> Cc: Krista Nery, Allstate
>
>
> > On Nov 4, 2017, at 10:36 AM, Allstate Insurance wrote:
> >
> > if you disagree with Allstate's policy and procedures, I would suggest you to go through repairs with your own insurance carrier in this case and they will subrogate us for the damages and your rental.
> >
> > Thanks,
> >
> > BRIAN KAPLUN
> > Allstate Northbrook Indemnity Company
> > Phone: [protected]
> > Fax: [protected]
> > [protected]@claims.allstate.com

> > **** Please do not delete your unique Conversation ID ****
> >
> > *** Conversation ID: 7EDD30FACA4C7E43 ***
> >
> > --------------------------------------------------------------------------------------------------------
> >
> > From:[protected]@claims.allstate.com
> > Sent:Saturday, November 4, 2017 12:27 PM
> > To:[protected]@sbcglobal.net
> > CC:
> > Subject:Re: Allstate Claim:[protected]
> >
> > That is why we have set a direct bill reservation for your so you don't have to pay out of pocket. If you choose not to get into the rental, then you will have to submit us your receipt for reimbursement purposes only.
> >
> > Thanks,
> >
> > BRIAN KAPLUN
> > Allstate Northbrook Indemnity Company
> > Phone: [protected]
> > Fax: [protected]
> > [protected]@claims.allstate.com
> >

> > **** Please do not delete your unique Conversation ID ****
> >
> > *** Conversation ID: 7EDD30FACA4C7E43 ***
> >
> > --------------------------------------------------------------------------------------------------------
> >
> > From:[protected]@sbcglobal.net
> > Sent:Saturday, November 4, 2017 11:57 AM
> > To:[protected]@claims.allstate.com
> > CC:
> > Subject:Re: Allstate Claim:[protected]
> >
> > Your insured is inconveniencing me...I will not pay out $500+ for a rental car. I could've just submitted the claim to my insurance company & paid the deductible while awaiting reimbursement. I'm not going to do that because your insured hit me...she chose to enter my life at that point. As her insurance company, she brought Allstate into my life, as well. I would expect better customer service from Allstate, given that I didn't cause this situation, your insured did.
> >
> > Also, please refrain from attempts to insult my intelligence. Of course the body shop has the low-ball estimate from Allstate. You asked me for the name of the body shop weeks ago, when you inquired about my receiving the check for the low-ball estimate...still haven't received that but, I digress...since I keep giving you information and you refuse to acknowledge/use it (I.e.. Change in address, updated telephone contact number, etc...) I would think that you would have been in touch with them, after your inquiry; however, as of this past Thursday, no one at the body shop has heard from Allstate regarding my vehicle.
> >
> > I'm not Allstate's insured so, I don't expect much, except that Allstate act in good faith. Perhaps you, or I, should escalate this to someone who will be able to address the continued inconvenience I am enduring as a result of your insured.
> >
> > Sincerely,
> >
> > Marcia A. Talbert
> >
> > > On Nov 4, 2017, at 8:09 AM, Allstate Insurance wrote:
> > >
> > > If you will not be using the Enterprise rental reservation, then you will have to submit me your out of pocket rental bill at the completion of your repairs so I may review it for reimbursement. Please be sure to provide the shop a copy of the Allstate estimate so they can submit a supplement to us for additional damage.
> > >
> > > Thanks,
> > >
> > > BRIAN KAPLUN
> > > Allstate Northbrook Indemnity Company
> > > Phone: [protected]
> > > Fax: [protected]
> > > [protected]@claims.allstate.com
> > >

> > >
> > > **** Please do not delete your unique Conversation ID ****
> > >
> > > *** Conversation ID: 7EDD30FACA4C7E43 ***

> > >
> > > From:[protected]@sbcglobal.net
> > > Sent:Friday, November 3, 2017 11:51 AM
> > > To:[protected]@claims.allstate.com
> > > CC:
> > > Subject:Re: Allstate Claim:[protected]
> > >
> > > Good morning, Brian.
> > >
> > > I left you a voicemail last Thursday, 10/25/2017 regarding the rental from Enterprise. I cannot rent f on them so I reserved a car at another rental car company. McCurdy Body Shop estimates my car will take approximately two weeks to repair, based on the tear down, re-estimating the damage and subsequent repairs. I reserved the rental for two weeks, to meet this timeline; so I will need Allstate to pay for the rental based on the attached reservation confirmation.
> > >
> > > I will await your return phone call regarding the rental: [protected] (home); [protected] (cell).
> > >
> > > Sincerely,
> > >
> > > Marcia A. Talbert
> > >

> > > >
> > > > **** Please do not delete your unique Conversation ID ****
> > > >
> > > > *** Conversation ID: 7EDD30FACA4C7E43 ***
> > > >
> > >
> > >
> > > P_CLAIMS_EOB7B_FREEFORMTEXT_T
> > >
> > > EMAIL_TO:[protected]@claims.allstate.com:
> >
> >
> > P_CLAIMS_EOB7B_FREEFORMTEXT_T
> >
> > EMAIL_TO:[protected]@claims.allstate.com:
>
>
> P_CLAIMS_EOB7B_FREEFORMTEXT_T
>
> EMAIL_TO:[protected]@claims.allstate.com:

I was hired by Blankenbeckler Insurance after I passed my exam with the state of texas. I paid and filed out the form to get my license. I was told by my office manager that it was OK for me to quote, do endorsements and talk to the customers about their insurance needs even though I could not bind them down until I received my license but that they would pay me commission for quoting them but the office manager would have to bind them. My commission was the same amount as the other licensed agents. Everything I was reading during my continuing education classes stated that you could not quote or endorse anyone without being licensed. I started to work in august of 2017 and still don't have my license. I found out the first week of december that my license hasn't been issued because I had filed for a personal lines property and casualty license instead of a general license which is supposed to match exactly the exam I took. The owner of Blankenbeckler insurance was never made aware by my office manager that I had not received my license yet. But yet I was doing what my office manager was telling me to do because he is the office manager. When the owner found out I had no license yet the office manager said I could no longer quote or do endorsements until I received my license. I was told that the Wednesday before christmas. Today I was fired. I have never been written up for anything the entire time I worked there yet I get fired today and I was not told why! I know why, its because they were having me do things that is against state regulations! The Agency is located inside of Carlisle Dealership in Waxahachie Texas. The owners name is Austin Blankenbeckler and my office managers name is Wesley Tryon. What they did is wrong and I do plan on filing a complaint with the Texas Department of Insurance!
My name is Robin Marshall Stxw9c0g
My email address is [protected]@aol.com
My rate of pay was $16.00 per hour which came to a base pay of $650.00 per week plus my commission.

Allstate Claim:[protected]
I have been trying to resolve this claim since September and no agent or supervisor will help me. I have sent all paper work and police reports over to Mike Clarke and left several messages and he continues to blow me off. I will be posting on every web site how very unsatisfactory I am with this company and hope no one will use you guys. Your customer service sucks as well as your agents. LIARS!

On November 13th, 2017 I had a Deer Strike just outside of the hamlet Cheshire, NY at 7:15 pm EST. As of today, December 21st I still do not have my car back as it is still in the collision shop being repaired even though the supplemental estimate from the collision shop was partially approved by Allstate back on December 6th. I say partially because the adjuster/estimator for Allstate has balked and refused each and every item listed as needing repair by the shop including the airbag harness which was severed by the deer strike. This part is a $1, 300 part and requires a the repair is done by a authorized Subaru mechanic to replace and rewire. This is a 13 hour job. However the adjuster only accepted $800 for the $1, 700 repair bill. Plus he also refuse to replace the bumper which sustained damages as well as the passenger side head lamp, the Fog Lamp, The grill, Hood, Right front Fender, Radiator & radiator frame. The alignment needed repair as does the front right caliper which now pinches the rotor. Of these repairs, the caliper was deemed not requiring replacement and the original bumper was requested to be placed back onto my vehicle by the Allstate Insurance adjuster/estimator. I made a complaint with Allstate Corporate back on December 13th where I was assured by the supervisor that the complaint would be sent to escalations and addressed. Now almost 1 week after the complaint days and 38 days after the Deer Strike I still do not have my car back from the repair shop. And to make matters worse, I had to return the rental vehicle provided by Allstate because they only provide a rental for 30 days, after 30 days the rental charges fall solely on the claimant. This entire fiasco has been a joke from the start. Allstate blames the collision shop and nothing is being addressed regarding my claim. The collision shop stated I "should" have my car back by December 29th. I am more that disgusted by how Allstate has treated me as well as the claim.

Allstate started out quoting me reasonable prices and I decided to utilize their services. Then I needed to add some of my family to the plan. Still the price was okay and I felt 590.00 was getting a bit steep, but I thought I can still pay it. I have very good credit and all my drivers were in good standing. At the last minute, I added one more driver to the policy... Still a good driver they jacked up the price to 800.00 plus a month as I was standing in the dmv and I had to accept it. I paid the 1st 800.. Plus, then decided it was too difficult to pay and went with aaa car insurance. They brought my payments down to 490.00. From 849.00. Allstate realized they were loosing me as a customer and offered me 630.00 for me to stay. I said I was still going to go with aaa. Allstate said, I owed them the remaining balance of 550.00 and they wanted their money right then. I said, I didn't have it because they already took so much from me and that I would pay them in installments. They said they could take 2 installments with no time frame. I was thinking 1 installment per month. Well, I paid them 250.00 1st time, then two weeks later they sent me to collections. Do not get involved with allstate! Ever! They are like a bad divorce.

Your client hit one of my Driver's Education cars. There was significant damage to the vehicle, which put it out of commission for weeks. There is downtime that every insurance company must pay for the loss of income. All-State is absolutely one of the worst in trying to get resolve. Here is the account of the incident.

Insurance Company: Allstate
Representative: Sabrina (I believe the last name is Smith)
Phone Number: [protected]
Claim Number: [protected]

Date of Accident: Aug. 9th
Total amount of money due: $9, 300
Appointments missed: 62
Downtime submitted to Allstate: Aug. 31st

No contact made until I reached back out on Nov.5th
On Nov. 5th Sabrina stated that they needed more information and the schedule of the other cars on the fleet.
Additional info on other cars on the fleet submitted on Nov. 8th

I called again around Nov. 27th and was told "I haven't really looked at it yet, you sent too much stuff" told her all I did was sent what she requested.

I called again on Dec.11th wanting to find out why we were getting the runaround and if she wasn't going to handle the case that I would like to speak to someone else

Today is Dec. 14th still no response from Sabrina or anyone from Allstate.

I know this is the norm for All-State since I have unfortunately had to deal with your company on other occasions; however, you have a legal responsibility to pay for this cost.

D. Kirk Bressette MBA
CEO/Co-Founder
Drive Smart Georgia
[protected]

Home was flooded on 8/28/2017. Claim account was initiated by policy holder on 8/30/2017 (Claim#[protected]). Adjustor did site visit to inspect/scope damages on 9/13/2017 and 9/19/2017. Policy holder responded to subsequent information requests from Allstate via telephone and email. All information requested from policy holder was provided to Allstate in timely manner. Policy holder contacted Allstate on 12/5/2017 to get status report on filed structural damages claim. Allstate responded that there were "issues" with adjustor report and new adjustor would be coming to re-scope damages. Allstate has exceeded allotted time period for structural claim payment (90 days). Insurer (Allstate) has not met obligations to policy holder.

97 days have passed and claim for structural damage due to flood has not been paid.

my agent has added things to my policy without me athorizu=ing changes only to take those additions away and increase the amount i have to pay monthly .. not keeping the quote he gave me . I have called my agents office on several occasions to try and straighten this out only to be told that my agent is not in the office ! So I leave message after message requesting a return call. None of my calls are returned ! Its very frustrating to have to deal with this .. On top of that its horrible customer service ! I contacted the state of texas and made a report concerning this issue .. All I want is to be dealt with honestly.. I expect my agent to have some integrity and abide by the quote that they gave me, not fudge the numbers and then make the customer pay because the shady way they set up the plan didnt work !

Insurance Agent Soledad Gonzalez presented herself to be unethical, rude, condescending and patronizing to a long time policyholder of the company. Upon asking her to make changes, she refused and made asinine comments. Additionally, proceeded to insult the policyholder telling her she went to that location out of "convenience". Finally, telling the client to return at a later time to make her changes and refused to provide further information.

I've been attempting to collect what I believe is a reasonable estimated payment for repairs on a slab leak for a loss filed on 11/01/2017. This filing was a nightmare, nothing like compared to the previous two losses filed in 2015 and 2013 (all due to natural causes). The insurance representatives responses are unreasonable and unworkable for the amount of damage to be repaired and flooring to be replaced. I have to replace 572 sq. ft. of flooring, baseboards and quarter round, sheetrock, and repainting. I've had several professional bids and all contractors state for the amount of work to be done what Allstate has offered to settle this claim is ridiculous.
The biggest flaw in the process is to give me an estimate that does not include replacing the flooring in the kitchen. The adjusters are claiming it would be an upgrade because he saw vinyl flooring in the kitchen on the day he made his examination. Allstate had a water removal company in within 3 hours of filing the claim to prevent growth of mold and mildew within the walls and the floors. They immediately ripped up all the damaged flooring and cut into the walls and removed molding and baseboards to allow large turbine fans to dry the moisture.
This company, Rainbow International, took pictures before, during, and after the process of removing the damaged materials. Allstate did not request a report prior to the estimate, but simply estimated on the basis of what the adjuster saw on site. I had the company to forward them pictures indicating the laminate flooring in the kitchen prior to its removal. To conclude, they will not go back and review the estimate, and I cannot get the repairs done on what they claim are fair and reasonable payments.
I am a disabled veteran with chronic respiratory issues who has to take breathing treatments at home and cannot afford the expense of staying in a hotel room the 5 nights Rainbow International had the 9 turbine fans placed throughout my house to dry up the moisture caused by the leak. We could not eat in the kitchen due to debris flying throughout the house, and I could not take my treatments due to possible contamination. The only response I got was those things are not covered in the policy. I've been an Allstate customer since 2005. I still need to make repairs that should be covered in my policy. The best resolution for this claim is to make full restitution for the repairs to commence.

Three months ago, we noticed our auto rates jumped dramatically (no accidents or claims), so our local Allstate agent office was contacted. We were told that a DISCOUNT could be applied for online billing, which we agreed to have and set it up. Next month...NO DISCOUNT was applied.

Our agent was again contacted and we were told he would send a request to the main office to make sure we got the discount. Well, the most recent bill arrived with ...again NO DISCOUNT. We were being misled and Allstate refuses to apply the paperless billing. Their excuse...their policy is to wait until our future renewal date to consider the discount.

No mention of this was EVER made when Allstate was pushing for the paperless option. Customer service was no help. If Allstate fights this much on a minor billing discount(which saves THEM money) ...I am concerned about what to expect on any actual claim!

Consequently, we are insurance shopping in the morning...this time through an independent agent ...NOT a representative of any particular insurance company.