Verizon review: scam charges 92

I just recieved our Verizon bill and had two charges of $9.99. I called Verizon to question the charges, and was told that I had accepted the charges from REVERSE AUCTION BID and that it had something to do with me accessing the internet from my phone. I have never heard of this company before, and have NEVER accessed the internet from my cell phone. Verizon credited ONE of the charges, but I am expected to pay the second $9.99 charge for something that I have never seen or heard of. And of course, I cannot find a way to contact the company in question, and Verizon says they don't have a contact number for them! How on earth can they do business with a company they can't contact? What a rip off. I had it blocked, but I shouldn't have had to. I don't understand how I can be financially liable for something I didn't order, request, or even see!

Hello my name is Shane.I would greatly appreciate your help. I signed a one year unlimited wireless contract with ALLTEL about two months ago. I received a phone call yesterday saying that the end of my contract would be the 29th of June of this month. The reason I was given for the early termination was I was not using there tower. I explained to them that there contracts should state unlimited if you use a ALLTEL tower and she even agreed with me .I feel greatly wronged .If I did such a thing I would be charged a fee. I feel that we have a case of fraud, as well as all out bad business .How do I determine where my card picks up a signal .I would love to tell the world how ALLTEL does business.

Alltel became Verizon the beginning of the year, the very first bill I received from Verizon was 4x normal - $450. By the time I received my bill and called customer service they told me that I called too late to do anything, they can "no longer see the charges" on their computer, if I only had called a few days earlier, maybe they could have done something. When I explained that my bill was usually $110 / month more or less, and customer service confirmed that from past bills, (for some reason they could see all my past bills, just not the most current bill) I was again told I called a couple days too late, and there is nothing they can do. It seems to me that I was burned and billed for a Alltel to Verizon conversion, and I am assuming so were people all across the planet.

I have had the same ongoing issue with my sons' phones, my phone and my husband's. My husband and I have NEVER approved these texts. My husband did not know about sending STOP back and we got charged for several months. As far as my sone; first of all, they are probably more saavy than most adults when it comes to their phones and the internet. I chewed on them pretty harsh and took texting away from them and the charges stopped for a few months then recently started up again randomly. I called Alltel and they gave me the numbers, but were not very sympathetic about the situation. I was told they cannot block these from coming in without taking the texting feature away alltogether. They also tried to tell me that they had to activate the charges...I don't think so, as I know it happened to me and my husband also.
I did call the services and after I reminded them that my son is under 18 and is not authorized to make these charges, they are sending me a refund in the mail.

Same thing happened on my son's phone. So glad I check my bill monthly, if I paid it right out of my checking account like some people I know, and did not watch my bills like a hawk, then I would just pay this monthly. I will be voicing a complaint with Alltel! Reverse Auction Bid, whatever, it is some game thing, and I have no doubt my son plunked his number in because he saw the word "free". And I have taught my kids about these scams... UGH!

Excuse me but I have never ordered anything on my phone, i too got the messages asking to buy things but I STILL GOT CHARGED. So maybe i don't need to watch what my kids do, maybe america needs to quit scamming people out of their damn money. Screw alltel.

There are two stickers inside a phone that let the customer service reps know if there was any water damage or moisture getting into the phone. one is on the battery, and the other is on the phone itself. If either of these stickers turn red, that is a sign that the phone has had some type of moisture get inside of it.

If there is any sign of moisture inside the phone or obvious abuseive damage then the phone's warranty is null and void.

If either of those stickers is red, that means damage, and the store reps can not return a phone.

If you study the contract you will see that it states "Unlimited on our network", or if that's not there, there is also a place that says something to effect of "We may cancel this contact at any time".

I agree this is a pain, but it is there. They are doing the same things with air cards in certain areas.

If the majority of your use is "roaming", and by that I mean hitting off of a non alltel tower, then they have the option to cancel your contract, at no penalty or charge to you.

Typically billing issues come up as a misunderstanding between the customer and the rep when the account was set up. i.e. the customer thinking they were getting one thing and they didn't get that. For example, a customer asks if the phone has wi-fi, the rep says yes. The customer assumes that means it's a wi-fi hot spot, the rep thinks it means "can the phone connect to wi-fi".

The best course of action when you have a billing issue is to take your current bills, and any past bills that you have, with you to a Alltel store. The agent or rep can look over the bills and identify what the over charges are for, and make changes to the plan then. Typically dealing with an in-store rep is easier then dealing over the phone.

To cancel a contract you have 3 ways to do it, the ways are explained in the contract you signed. If your friend did not supply you with a full contract you can find that information online if needed.

Call Alltel customer service and request the contract be terminated.

Go into an alltel corporate store and cancel it with them.

go into an agent location and have them call Alltel for you. You will still need to speak with Alltel customer service on the phone though.

your bills normally go to a payment processing center, not to customer service.

My great uncle went into an assisted living home in November of 2010. Before he went, he wanted to close out his Alltel account. He spoke with someone over the phone whom informed him that on receipt of his payment, his account would be shut down. Everything was paid for and we thought done with. January of this year, my uncle passed away. Afterwards we began recieving bills from Alltel saying that my deceased uncle owned money on his cell phone account.
My father sent them a letter telling them that my uncle was no longer alive and even had a copy of the state death certificate to prove it. We just got another bill from Alltel today with a total of almost $200 on it, TWO MONTHS AFTER HIS DEATH! The bills never come from the same office, sometimes they are from Phoenix, Arizona, sometimes from somewhere back east. Someone needs to get rid of these crooks and put them out of business.

I just talked to someone at Alltel because I was charged 9.99 for some reverse auction bid and at first he wasn't going to credit it and also said it was a third party billing but by the end of the conversation he agreed to credit the 9.99. He said it would take 24 to 48 hours to go thru which is fine. He also told me to text the 5 digit number which in this case was 23687 and type in STOP in the text section and send it and that the third party people would stop any further charges. He did try to tell me in the beginning that there wan't anything he could do about it which was a bunch of BS because I knew he could. In the end it seems to have all turned out good. We will see on my next months billing. Good luck to anyone who is having this problem! All I can say is be persistant with the Alltel customer service rep because they CAN fix it!