Verizon
Reviews and Complaints

I too had BIG propblems with Verizon. My husband had internet service in PA when he was working there for several months and when he moved back to NJ he tried to cancel it. They said it would cost $79 for an early termination fee. His monthly fee was $36 at the time, which is already riduiculous for just internet service. They told him he could put it on vacation hold for 6 months instead and then cancel so he did. Little did we know they still charged us $16.34 a month those 6 months. Shame on us for not noticing, but it came directly out of the bank account like EVERYTHING else we pay for and we didn't notice. They obviously did not explain the policy to him b/c who in their right mind would pay $16.34/month for 6 months (total of $98) instead of the early termination of $79? and still have to worry about calling back and cancelling after 6 months. Well he didn't remember to call so last month they charged $64.34 to "restart the service" and $36.34 this month until I finally noticed it. I called and cancelled the service again and they would not refund all the charges. We haven't even lived in that location or used the service in over a year and we've been charged $185! They refused to refund anything at first. I demanded a supervisor and she was rude but eventually agreed to an $89 refund. I will never use Verizon again!

yes i have been trying to disconnect with them for 4 days now and all of 16 hours on hold and talking to dum dum persons . That if they could speeck english may have a chance in hell of trafring you to the right deprtment . no not going to happen. all i want to do is not have to ever call [protected] ever agin if you call to make a payment and yes i timed it 2 min. 12 sec. for them to get money from you . then when i ask to dissconnect . well needless to say i am on the phone now today i have been on hold for 3 hours and i have had to call back 2 times cause of dissconnect's on there end . like they pick up and hang up on you . why is it so hard . i am moving to comcast and i lost my phone number of 23 years because of something on there end so now i have a new number and 2 phone bills for i am unable to speeck with anyone to turn my old # off . and online you can do every thing but dissconnet service

upset in va
Ginna

Hi...
I am having a great deal of trouble with Verizon.
I am a 68 year old retired teacher with basic residential service about $25.00 a month.
Verizon has added two fees to my account. A Dial Tone fee of $11.95 a month and a Voice Mail fee of $12.95.00 a month thus doubling my original monthly charge.
For the past 5 months I have written on my bill when I sent it in asking Verizon to discontinue those fees to me...disconnecting my dial tone. I don't know what Voice Mail is...never had it...don't want it...and never agreed to have it.
Today I called Verizon and was told that due to high volumn of calls my call could not be answered and I was disconnected.
I called again after awhile and was put on hold. I waited 39 minutes then abandoned the effort.
I went on line and e-mailed Verizon requesting a termination of my account.
I put a note in my bill when I sent in payment and requested termination.
My daughter tells me that requesting termination from Verizon by mail or note will not work.
She tried calling Verizon and was told that due to high volume her call would not be answered then she was disconnected also.
What do I do to get Verizon to disconnect my service.
They are making it impossible for me to teminate.
It's terrible how this company treats it customers...even Seniors.
Richard Clark
P

Final bill, received November 11th, call from a debt collection agency November 13th. I was a customer for over 20 years through several company changes. Never missed A Payment . I guess Verizon does"nt like lt when you leave?

Just to lte anyone know when you call the 1800 number keep pressing 0 and it will get you a representative.

If you need to speak with someone just press zero when you call and it routs your call right to customer service. and theres no way you were on hold for an hour i'm sorry. ive had verizon for years and ive never been on hold for more than 5 minutes. make sure you dialed the right number. [protected]

I want to add my comments about Verizon... Why doesn't Verizon take calls - it is almost impossible to speak with a human being at that company. When you call the 800 number you are put through a series of questions by a computer as to why you are calling, what number you are calling about, etc. This morning as like yesterday afternoon I spent over 1 hour on hold and NO ONE ever took the call. At one point this morning a commercial by McDonald in Spanish actually came on... this is all a game to Verizon. Personally I feel it is time for an investigation into the monopoly system.

You should learn to ask your Alltel rep. about the All Axcess Pack. You do have internet, and you might have accidently hit it. Now, even though you have unlimited internet (which means unlimited data) you do get charged if you go over the minutes of your plan.

In simple explanation. If you have 500 minutes, and you talk 50 minutes a month, you have 450 minutes of internet. If you go over the 450 minutes and it doesn't fall into your nights and weekends. You pay $0.40. Again, talk to your reps about it and learn what you are getting into. It even explains it on the website.

I checked my bill on the phone today and it says it was 420 dollars. My bill has never been that high so i called to ask why. The only explanation was I had been using the internet on my phone alot but guess what according to my phone I DONT HAVE INTERNET! It ask me to do a one day pass which is like 5.99 i think. The woman at Customer Service said i did it and i never did but still how is that going to run my bill up to 420 dollars. GOOD QUESTION HUH. But after she said i bought a one day pass then she says i have unlimited internet because i have unlimited text messaging. What kind of sence does that make? Then what beats it all is if i had unlimited internet (which i dont cause i dont have internet period) How could my bill go up cause its unlimited? She says its cause it would take it away from your minute plan. Ok so how is that actually unlimited? Your guess is probably as good as mine. It doesnt make any sence at all. All it is is a big scam. They think people out here in the world cant figure out what kind of a business they are running. Thats why everybody i know is going to Cricket now. The customer service people just kept trying to find a reason for why it was so high but never could find a good one. She just wanted to keep blaming it on some internet that I DONT HAVE! Please if you dont have service with them already chose someone else cause they are no good.

Help, few weeks ago it took so long it depleted 10$ from my account. Also had I known it cost me to do survey on store I wouldn't have.

Can't get email.

I have had nothing but problems with Alltel after they bought the local cell phone company in southern Illinois. First of all they lost my first payment to them during the buyout. That should have been a clue to go else where. But didn't. Then I bought my niece a cell phone and they had a deal going on..1000 minutes for 39.99. The constantly got everything wrong..that I was the person paying..they would not let me authorize anything later on when my name was on the bill..

Then in March of this year I switched plans. For almost 2 months now I have been fighting with them. They have everything wrong..and now they suddenly switched my niece's plan from 1000 minutes to 500,,after I signed a contract for 1000.

Now everything is screwed up. I have talked to many many people at customer service with no resolution. It is important that I have a cell phone as I am on a ventilator 24/7.

I am so fed up with this company.

Don't do business with them.

This plan has roaming charges clearly stated for roaming when is certain areas...it even provides customer service information to call and ask questions about the plans. Did you call for any of this in advance?

did you make the calls and get complete information about the plan online before obtaining this pan for international calling? Did you speak with a travel agent or work people about possible charges you could receive while out of the u.s.? Did you think the calls would be free? if you borrow from a bank and don't make a payment do they let you off interest free or waive the amount when you don't pay your bill? Do you just sign up for insurance and not read the details? Step up and accept responsibility as an adult that U didn't do YOUR homework to find out how u just calling around in a foreign country would cost U money and U blame everyone for your stupidity! U are a disgrace and an example of a MOOCHER!

Verizon SUCKS! Was told it would be FAST but it's SLOOOW! Why does it take more than 2 minutes to get service? I've timed it! Going to cost me $109 a month for cable that offers zip, nada, nothing, (even has the same programs on at ONE TIME) within 2 stations of each other, a phone that NEVER has a steady dial tone AND will have to PAY THEM $200 to get out of a service that SUCKS!

I'll be paying the $200 to get rid of them at which point VERIZON will laugh all the way to the bank. Kind of like they do when we sign up for SUCKY service!

Was also promised a SMALL TV or $200 gift certificate to BestBuy, choose the gc and STILL haven't gotten that! Wonder if they'll accept the returned gc ($200) in payment (if and when I get it) for the cancellation of service? DOUBT IT!

The "HIGHLY EXPERIENCED" technician that installed the service was every bit as lame as the service. Did he do his job? Yes and complained about "V" the entire time. That should have been my cue, but every other Verizon tech that's been to my house complained as much as this yo yo. It's a DAMN shame that so many people are out of work or looking for a better job and these way over paid for their services people, come to mine or anybody elses house and ###!

But I regress...My point here is VERIZON SUCKS!

To Whom This May Concern ,

I'm sending this letter in regards of my account number [protected] [protected]) My name is Anthony Diaco , I have been a loyal customer of verizon wireless for 6 years, and the past month i have been having a problem regarding my account I recently purchased a motorola razor in which i was having problems with i was having multiple dropped calls , I had purchased the phone in September if look at my account You will see the phone was returned because there was a defect in it, and i received another one the following month in October i received a extremely unpleasing bill of $550.00 which in previous months my bill has never been so high, I called and spoke to one of you verizon wireless customer service reps about this situation who is still yet to call me back from a month ago, Then however i did partially pay part of the bill of the amount of $ 200.00 so my service would not be shut off , I did call and speak to a supervisor who was very rude and her manner was not of appropriate and professional behavior , She hung up on me , I have been told i had 280 - 1 minute phone calls which is totally outrageous which i was given a credit of only $ 26.00
I know this is wrong because of the phone being defected , My balance as of now is $355.00 which i will not pay until i get the proper crediting i deserve, I would appreciate a prompt and agreeable conclusion on this matter, I would also appreciate if someone can also contact me as soon as possible and have this matter resolved

Thank You
Anthony Diaco
122 Hunter Avenue
Staten Island N.Y. 10306
[protected]

There's lots more underhandedness than that so far spoke of. Verizon is one of the most ruthless, Customer non-oriented companies around. Employees within their stores seem to have been hired straight out of jail. Verizon, the company, has specific charges for services and parts but, when it comes down to it, it's the pr**ks at the stores that actually can set prices to customer and it's almost always on the gouging side. Best thing to do with a company store of Verizon's is to blow it up while all the riff raff employess are in it.

@ bill its not about us wanting the world more like what we are paying for. For a company to disable features on a phone without stating so on the phone details is a very maniplutive business practice. Espiacally when some of these features are the selling point for the phone. I fully understand a companies need to regulated banswidth, I mean its expensive. But to misrepresent the product is wrong.

I work for Verizon and we knowingly dumb down our phones to limit bandwidth use and the minimize calls to tech support about phone-specific features. The goal of marketing is to get customers to sign contracts. Once the contract is signed, our job is to maximize our profits.

Uhm Vitico...all cell phone companies are required to charge you taxes. Duh, this is America! I believe you are talking about the surcharges, which, yes they are charged by Verizon Wireless, but every cell phone company charges them too.

Verizon has an abussive tax charges

I was a Verizon customer and I swithched to Boost mobile

If you wanted those features and knew VZW didnt have them, then why did you get a phone with VZW? Duh!

maybe if you idiot customers didnt think you deserved the world

I have been a loyal customer of verizon wireless for 6 years, and the past month i have been having a problem regarding my account I recently purchased a motorola razor in which i was having problems with i was having multiple dropped calls , I had purchased the phone in September if look at my account You will see the phone was returned because there was a defect in it, and i received another one the following month in October i received a extremely unpleasing bill of $550.00 which in previous months my bill has never been so high, I called and spoke to one of you verizon wireless customer service reps about this situation who is still yet to call me back from a month ago, Then however i did partially pay part of the bill of the amount of $ 200.00 so my service would not be shut off , I did call and speak to a supervisor who was very rude and her manner was not of appropriate and professional behavior , She hung up on me , I have been told i had 280 - 1 minute phone calls which is totally outrageous which i was given a credit of only $ 26.00.

I know this is wrong because of the phone being defected. My balance as of now is $355.00 which i will not pay until i get the proper crediting i deserve.

I Agree We've had verizon land line since 1972 and never missed a bill and our wireless was alltel and they bought it out.. Verizon Wired service was charging me 205.00 month for 2 land lines one with verizon freedom and one blocked no long distance, so come to find out they started charging me .15 min for local calls.. Caller Id is 15.00 a line more and when i called they moved me to a plan to save me dollars... but didn't mention that is was a year contract, so I called in to get them to put it back the way it was and they charged me an extra 10.00 per line not to have a contract... Remember I been with them since 1972... So I said ok charge me the extra not to be on contract and hung up the phone. I Call Time Warner and Got both phone lines and internet with local and long distance and called id and all the other bells and whistles for 110.00 a mont plus taxe be around 121.00. The point is Why can't a company Give you more instead of taking more, I Would never have changed our wired lines... but you get of being strong armed..

Now the wirless account, Our service since the change from alltel to verizon is terrible and customer service is an endless circle of wearing you down and never letting you out a contract that they can't provide service for, but they want to keep programing the phones and act like its the problem and its going to fix the problem. When the only thing that going to fix the problem is more towers... We Had great service with alltel and I never had to call them once... I been calling Verizon Wireless for Close to a year now and even though they promise a resoulation in 4 days. The only thing I get in 4 days is another trouble ticket to replace the one I had before... I finally gave up and bought a network extender at full price, so I will have service for the next 6 months... then I ebaying the extender and Straight Talk At Walmart her I come...

Verizon Sham on you! What looks good in your Bord Room at those big fancy meetings, Dose'nt work out when You don't Take care of your customers. I Would if I were you work on trying to keep your customers, Instead of trying to make it diffucult for them to leave... Because They like me will leave and you may not get them back...

Deaf ears at Verizon and they have "all" the documentation and answers down pat - you got that right! I work for the County I live in and they recently implemented a new cell phone policy that requested all nonessential personnel to turn in their County-issued cell phones and to use their personal cell phones and apply for a stipend to defray costs. So I called and asked Verizon if I could swap my phone number (a Verizon number) for my County number (also a Verizon number) since the County number was on all my business cards and business stationery. The Verizon Rep said yes, but the County had to release the number to me first.

The County said no problem and released the number and told me to call the AOL Dept at Verizon. I called and asked the first Rep for the AOL Dept and she transferred me. Verizon Rep #2 looked at my account and saw the number placed on hold for me and said she couldn't activate it and would have to transfer me. Rep #3 announced I could not swap the numbers. If the County number had been another carrier, no problem, but since it was a Verizon number - no can do. (Huh?!) She told me I could add a line, but not swap numbers. I told her no, I don't want to add a line - the whole point in doing this is to carry ONE cell phone and reduce my cell phone costs. Then she tried to sell me on a cheaper plan of $20 a month for the County number. I declined--I only want one cell phone. This went on for several minutes. I repeatedly told her no, I don't want two phones. Let's just forget it. I'll just keep my personal number as is and forget the County number.

Well, then I got my cell phone bill a week later and it was double the usual amount and lo and behold, here the County number was added to my account at a cost of $46.92 per month. I was livid. I called and asked why that number was placed on my personal account--I don't even have a cell phone for it! Rep #1 stated I had assumed the contract for it. I begged to disagree - I had asked to SWAP the numbers, not take on another account. I chatted with him for probably 20 minutes and got nowhere. I told him I wanted the County number removed my account as I did not ask for a second account. He told me I was in luck since the account wasn't 30 days old yet they could probably remove it and not charge me an early termination fee. I was aghast--an early termination fee for an account I did not ask for?! He said he had to transfer me to the Loyalty Dept (that's rich!) and they'd take care of that.

Well, the Loyalty Dept is loyal--to Verizon, definitely not to the customer. I'm quite sure my blood pressure raised 20 points during my chat with the Loyalty Dept Rep. She placed me on hold a couple of times telling me I needed to "cool off". I was so frustrated that nobody was listening to me--after almost an hour on the phone with them--yeah, I was livid! She announced that since the account was a business account, different rules applied, and thus I would be charged a $175 early termination fee. By this time I was shaking I was so angry. So, I'm being charged $175 to terminate an account I said I did not want but Verizon added on anyhow AND there is no cell phone that came with this account to actually USE the account--does this make sense?! She said I assumed the account--that's what AOL is--Assumption of Liability. So I inquired what exactly this business account consisted of. It's a two-year contract that expires 5/19/2010 and it's $34.99 for 200 minutes (then why is the bill for $46.92?).
She continued on that the Reps' documentation from my previous calls to AOL conveyed to her as well as everyone else there that I agreed to assume that contract. I told her I was never told I was assuming a contract--I merely wanted to swap numbers--nobody ever told me I was taking on an additional account. She then informed me that I should have read the terms and conditions. I asked her--the terms and conditions of what? I wasn't told I was assuming a contract. (WHY IS NOBODY LISTENING!?! EGADS!) I went round and round with her on this point. The conversation ended abruptly with me telling her I needed to hang up before I said something I regretted, but that I would be filing a complaint with the Attorney General because this was just wrong.

Hopefully through the AG they CAN HEAR ME NOW!?!?!

I am totally disgusted with Verizon at this point. Are there ANY good cell phone carriers these days that actually provide REAL customer service?

I have been with Alltel wireless for almost 2 years. I recently had an unauthorized charge of $9.99 appear on my bill. I normally pay my bill over the phone using my debit card. I called to dispute the charge and while on the phone I noticed another hidden charge for $5.99 for Axcess Msgs pack and inquired about it. The rep stated it was for text messaging which I rarely use. I asked them to remove the charge as I had not requested it. The rep agreed. Later I looked at all of my Alltel bills and discovered they had charged me $5.99 per month for the last 10 months. I called them to complain and was told that as I had been paying it all along they would not issue me a credit. I requested to speak to a supervisor and was hung up on. I called ack, demanded a supervisor and got one named Eric. Eric said he could only authorize 1 month credit until he checked my account and would call me back within 2 hours. He never returned my call so Monday I called again and the rep said he could only authorize 3 months credit and Eric probably got busy and I should expect to hear from him as his schedule cleared up. Tuesday at 9 am I received a voice mail from Alltel stating my bill was past due and my phone would be shut off today if not paid. I again called them to straighten it out and was told by LaShawn that they'd contact me within 2 hours. It's been 3 hours and still no response. I have better things to do than spend days playing their games. I plan to write the FCC next to see what can be done.

Verizon is the worst company I have ever encountered . . . EVER! They are so full of it that it is unbelievable.

I do not think it would be going too far astray to draw an analogy of Verizon and its practices, its treatment of people, and its disregard of the truth to a fascist country. What Verizon does is absolutely phenomenally wrong. It is unsurprising that MCI and Verizon have merged. MCI used to do similar kinds of things to consumers with long distance packages known as "slamming".

Wait what? The 327w is one of the top two modem/routers that you can get from verizon dsl, the other one is the Actiontec. The 327w is great unless you want to connect to a Cisco VPN (if that is the case you're gonna need an Actiontec), but few people have a need to do that. The preferred setup imo would be a dumb modem plugged into a linksys wireless router, but there really isn't anything wrong with a 327w. At least it's not a westell wirespeed.

They should be shaking their heads because you have Verizon DSL, not because you have a 327w.

This is the worst site ever!

http://welcome.bbb.org/

I have had Verizon DSL since September 2006, it was promoted through AOL. Having used a dialup for years but a DSL connection at work, I finally took the plunge.

I have never been more dissatisfied with any product in my life.

I have struggled with hit-or-miss connectivity since the service date arrived. There have been times of no-problem-service, and times of no service. I have done online tech chats and on the phone tech chats--all with people in India-- which have had me run the gamut from repeated IP release/renews, IP configuration and bridge checks, and at least 10 "we need to run a line check, please hold on"s. None of them run the same diagnostic twice.

One tech informed me that the problem, as he determined, was with the network, and that I would be called by Verizon.

Over the last several months, computer-savvy people I meet in my business life shake their heads when they hear that I am running a Westell 327-W VersaLink modem, and insist that I should have Verizon send me a new one.

Problem is reaching customer service during business hours. When I took an hour out of a workday to call (and wait on hold) I told an apparently American-based customer service person about my ongoing problems and my request for a new modem, she routed me BACK TO INDIA for more line tests.

People tell me that I should be calling them, all angry and shouting and insistent...but you don't have a chance to do any of that because they put you on hold and transfer you without telling you that they are doing so!

I paid a computer tech $100 to come out and look at my computer, he fixed a few of the problems brought on by the various and sundry tech supports. It just so happened that while he was here, the internet light on my modem went green the first time in weeks.

I don't recommend this product to anyone. I am paying for the full service and able to use it possibly 1/5 of the time. Dialup is much more reliable. Verizon does not care that I am not able to use their product, they only care that they are paid each month.

I will be moving my service to another provider, possibly cable. I'm sure it will be an ordeal to do so.

I just want to add that same happened to me. But I found on the Internet Verizon hidden phone numbers that you can call and get resolutions better and faster. Here is the link http://deccod.com/verizon.aspx

I am so unhappy with this company that I can't stand it...I went to call for service from Verizon in 2006...When they told me I owed them money from 2002...Which I had their service in the mean time so I don't get how I owe it and trying to prove it takes money...Also my husband called to get service when they used his Social Security Number to someone else's bill ...He never had a phone in his name...Now they want him to send all his personnel info...to correct it...WHAT...

What is wrong with them...
Thanks for listening...

Hi, I wanted to complain about a felon you have representing your company. Shannon Raper, he is on facing aggravated assault charges for trying to hit some minority kids with his car. He is a racist disgusting man. Collin county courts case search and you will see his mugshot and case.

I am being charged for$4.99on my discover card every 2 wks for i don't know if shows a telephone no. I called and it says, thanks for calling verizon. I don't own a phone.this has been going on for awhile. Can this be done thru pay pal? Cancelled my pay pal acct .

HI my name is Mayer Lieberman Phone number [protected] my phone service is terminated for 2 weeks already and no one comes to fixed it after trying to verizon every day .

Please get back to me ASAP [protected]

My name is Sarah. I have received collection letters from you guys for the past two months or so. I tried to resolve this the easy way and just call the [protected]. This was a waste of my time! I talked to a total of nine people! Even a supervisor named ADRIAN, who didnt take care of my problem and put me on hold just for a girl named Sommer to pick up the line. She tried to help me with my problem but I was very upset about the previous eight people that lead me in the wrong direction, needless to say some of them were very rude and none seemed to have a supervisor. If you listen back at the tapes you will see that i asked numerous time to speak to one and they said that they didnt have one... right.. This is one of the reasons i left alltel! Poor customer service since the first year i got my phone somewhere in the early 2000. I will not pay the bill that i called about because i was told by verizon that they canceled the service when i switched. i still had the southern illinois unlimited plan and was not under contract at this time. I am not obligated to pay that bill when i didnt have the service for a mere 10 days! I am very upset with the way i was treated on the phone with customer service not ten mins ago! So you have lost not one client, yet three because after this situation i informed my family about what just happened and they are going to a different service provider too! I'm not a difficult person usually, a matter of fact i dealt with this for too long. I just want alltel to stop sending me collection letters for something that is completely out of the question. I am very unsatisfied with your customer support, they didnt support me in any way all nine of them!

I know this is an old posting but the problems with Alltel does seem to go on. I would highly recommend that we pass the word to everyone not to buy cell phones with rebates. From any company. Don't fall for this marketing scam.

Also, don't go nuts over the next NEW phone that comes out. It is all marketing. They made a big deal about the LG scoop and mine didn't last 6 months. I still haven't received the rebate and I did exactly what the directions said. The point is...there is always a newer and better phone coming out. But this is how they get you.
Alltel hasn't been customer friendly. They got too big for their britches and couldn't keep up. They pump out contracts and new phones and entice customers with new gadget phones through cleaver marketing...but just to renew your contract another two years. But, all cell phone companies do this somewhat..but Alltel, if you have a problem you can't reach them.

I am going through the Justice department and the FBI, to have a criminal investigation into this crooked company. They are trying to extort money from me. When I asked for my service to be turned off, these crooks refused to do so and then tripled my bill. Instead of helping me, all they did is threaten me with their stupid bill collector's and a threat to ruin my credit.
The best thing to do is to contact the Justice department and the FBI, and keep contacting them until they launch a criminal investigation.

Also contact all national media outlets and ask them for an investigation. Alltel is a company that needs to be investigated and the owners and managers sent to jail where they belong.
No organized crime has not been wiped out in America, they just moved up the ladder and now are in charge of major corporations like Alltel, Wells Fargo Bank, and credit card companies.

HELLO
MY HUSBAND DOUG AND I ARE BOTH OF DEAF.. WE WENT TO ALLTEL STORE IN STEUBENVILLE, OHIO.. WE ASKED WORKER WE WANT TO BUY ANY BLACKBERRY FOR ALL UNLIMITED AND THEY SAID NO AND THEY SAID WE CAN BUY ANY PHONES WITH UNLIMITED BUT ALL THE PHONES DONT HAVE KEYBOARD FOR TXT MSG BUT THEY SAID ONLY ONE PHONE HAS KEYBOARD WITH LG SCOOP .. AND WE BOUGHT THEM ON MONDAY APRIL 7TH .. WE TXT MSG LOTS BUT THE BATTERY CHRG ARE RUNNING OUT.. LOT OF MY DEAF FRIENDS GOT BLACKBERRY ALL UNLIMITED FROM SPRINTS AND ATT WIRELESS.. THEY ARE BEST PHONES.. I CALLED CUSTOMER SERVICE ALLTEL AND SPOKE WITH THE SUPERSVISOR AND I WAS EXPLAINED TO THEM WHY WE CANT GET BLACKBERRY AND UNLIMITED .. THEY SAID COMPANY SAID NO.. I THINK ITS WRONG WE SHOULD GET BLACKBERRY WITH ALL UNLIMITED.. I WENT TO T MOBILE YESTERDAY AND TEY SAID BLACKBERRY ARE ALL UNLIMITED BUT WE DNT WANT TO BUY THEM BECS T MOBILE IS NOT GOOD.. MY HUSABMND AND I WANT TO GET BLACKBERRY BEFORE WE CAN RETURN IN 14 DAYS.. AND CHANGE PHONES.. PLS UNDERSTAND ! OUR ALLTEL PHONES ARE [protected] AND [protected].. LET ME KNOW .. WE APPRECITED IT.. THANKS

had a two yar contract with alltel in 2003. stayed with them until 2006. for over a year complined of service, worthless service, of course they did nothing. told me to go to another wireless provider if i did not like alltel. since i did not have a contract with them anymore there would be no termaition fee. went to cingular keep same phone number. next month got a bill from alltel for 200.00 termination fee for going to somene else.. the only thing that i could figure out why they are sending me this bill is to pay for hiring someone to haul out all of the ###, and ### at alltel.. that would take at least a thousend years.

I am so pissed I could eat nails.We have had Alltel since 2005 we have had nothing but trouble with them they are continuely messing up our bill and then disconnecting the service if you refuse to paid the monsterous bill.

Last year, I paid over 1600.00 just to keep my services from being interrupted, when I finally couldn't pay anymore, I went though all of the proper channels trying to handle it in a professional manner and was still getting no results and no answers to my problem. I contacted the corporate office in AZ and they helped me get some of the issues straighten out, I ended up with a large credit.

Now it is 2008 and they are trying to rob us again but this time I am not going to pay. They turned my services off on Dec 2007 they are telling me that I had my services restored on Dec 8 so they are prorating my bill in layman's term trying to take my money. I flat out told them they were incorrect requested and investagating and was told flat out their was nothing to investagate.

I requested to speak to an office manager or to be given the # to Little Rock AZ office and I was refused. So I had to research this issue and try to hunt down a number on my own.

I work very hard for my money and it is a shame that consumers like us are being ripped off by these people and it is not just me there are severasl people I know that have had to switch services because they were tired of being taken advantage of. We decided that we wanted to terminate the lines, they want 600.00 to terminate the line because we have 3 contacts with them.I don't want something for nothing I just wanted to pay what I owed.

Either way they get you, if you pay the bill that you know you don't owe, then they have won. Ify you terminate your contracts they still win because that's 200.00 per line. If you don't pay they report it on your credit.

This is the worst company I have ever seen in my life, I would never ever recommend this company to any one not even my worst enemy.

I was quite delighted when the My Circle program advertisements made their way to me. I entered my ten phone numbers. I have a witness. I even checked to be sure they were in there correctly. My numbers at some point disappeared, and I received a bill for $400. I called the company, and got $30 taken off. Whoopee. I had not made a copy of the list. This is apparently how they get away with it.

The first person I spoke to was the most pleasant and honest. She said that I really had to keep an eye on that list, and that she would fix the bill if she could, but she couldn't.

The second person I spoke to was much less honest and much less pleasant. He was a supervisor. He said that it was basically my fault, and that I was the first person he knew of to have this problem. Hmm. Maybe he needs to visit this site.

Anyway, beware. Make a copy of your list. If you don't have computer or a printer at your disposal, I have no idea how you would keep track of this. That's probably why they have done it this way.

WHAT DO YOU MEAN THIS MAY NOT GET ANY ATTENTION AND MAY NOT BE ANSWERED !

I can no longer get the "GRIT" channel (#490). This started about 2 weeks ago. Was never notified and it was my main interest. This upsets me GREATLY. What options do I have? The subject matter was Western/Cowboy, movies.

I ordered 5G Home Self Setup, Equipment includes VZ INT ASK-NCQ1338FA and never received it. Called and they said they would return my money. That was on Oct 19, 2023 and I have still not received my refund.

"upgraded" to new verizon flip phone, old kyocera was just as good and it was more portable. doesn't ring, no reception-get 2 bars. not user friendly for someone disabled with shaky hands

The female manager at the Verizon store at 9620 Bruceville Rd, Ste 101, Elk Grove, CA 95757 was extremely obnoxious and unhelpful on August 14, 2023. I will never go back to that store!

Unhappy with TV Package on the lowest tier supposed to receive a maximum of 120 channels.

Was provided with about 30 channels at best. I do not want to upgrade to higher tier which would cost more.

Travel outside US

Verizon representative basically told us that they will charge $10.00 per day per family. They charged us $30/day. ~ $1000.00 for two months.

be careful... this is not legit.

For over a year very unreliable service. Past ten days cannot make any outgoing calls, random incoming calls can be received. Tech support cannot determine what is wrong as the calls with them drop, the chat fails because the connection drops; WiFi turned on or off, not in airplane mode, etc. It may be time to file a complaint with the FCC.

Wires are dangling all over the place.My Aunt is 90 & cannot go gown the stairs to see what was going on.Work was done a few months ago & am here from Florida for a brief time.I can send you a picture & you won't believe it.Please let me know my next step!

I believe that some of verizon employee arevgtuilty of using word ,powerpoint or exel to edit customer accounts.

9/8/2022 about 10 am Daiesha picked up she basically gave no service she was mocking the customer when asked her name she didn’t want to give and finally. It took her couple minutes before response and mumbling seem lazy . No customer service at all rude and lazy. Unprofessional. Very disappointed long time customer no excuses for this .