Altice
Reviews and Complaints

Upgraded to Altice.
Intermittent service
Stops every morning.
Called to change back.
Spoke to 3 different service techs
45 minutes on phone.
Couldnt find my account.
Started to return my service to old modem.
Phone service was not resolved.
Tech disconnected.
Called back. Still unresolved
Freustrating service.
Planning to change after 20 years with Cablevision

Hello:
I started new internet service in March of 2021 & was promised a 200.00 gift card for coming on board with Optimum/Altice. There customer service dept. said it would arrive in July of 2021 - - which it never did. After calling back again, I was told it would take another 4- 6 weeks, which it never did arrive. I was given this # to call: 877.425.8423, which I have several times (at least 10). A message says it is a customer care line, to leave acct # and name w phone number, YET NO-ONE CALLS BACK TO DATE (12/28/2021). Please help if you can, Thank you, Robert Naturale

The acct # is: #[protected] . My cell is 201.704.0668.

The service address is #5 3rd lane South Seaside Park, NJ, 087524. However the billing address (since we do not receive mail at service address) is : 12 Jameson Place, West Caldwell, NJ, 07006

Hello,
Yesterday I lost my DVR ability to tape scheduled TV shows. I tried to go in free on demand section to watch them and I noticed that FOX news (cable) is not listed. There is CNN and MSNBC.
Fox has had the number one watched cable shows for past 5 years.
See recent ratings from Forbes:

https://www.forbes.com/sites/markjoyella/2021/09/28/fox-news-crushes-competition-in-3q-cable-news-ratings/?sh=6e33cf9032e4

Why wouldn't you have a show that had more audience than CNN and MSNBC combined year to date?

Please consider adding this #1 show in cable. In fact FOX has 20 out of 25 most watched shows in cable.

Many thanks

I was promised a $200 gift card as a new subscriber from a lady named Kindera. I had to make 4 successful payments and it was supposed to be mailed to me. I do autopay so everything was paid on time. I can't get a phone number to complain. I've only been given a number to Altice from Suddenlink and that number you can't talk to a real person. You can only leave a message. What a scam. I plan on filing a complaint with the Better Business Bureau. Mad in Abilene

Herel Azizian
107Townhill Rd
Nanuet NY 10954
Acct # 3210322,
Phone #[protected]

I can not get refund ( $ 20.59) from the store I purchased wrong USB Charger.
please see the attachment for receipt
I have tried the store, Altice web sites, calling Optimum and Altice No one can help me.

I received this phone on April 7, 2021, and I have changed my mind, want to send the phone back and have my money put back in my checking account, which doesn't seem too hard, but apparently it is for your employees, For 4 days I have been on the phone trying to tell these Non-speaking English that I was NEVER given a PIN Number to start with, and they said they sent me an email, which they took down wrong, so I not able to receive one, this phone has never been activated, so if I don't get a shipping label sent to the right email address by Wed. I'm turning my information over to the AG, maybe they can do something. Oh by the way your restocking charge is stupid, if that's what your going to charge me, I'll come put it on the shelf myself, MY EMAIL ADDRESS IS: [protected]@gmail.com

optimum has charged to my jet blue credit card a total of $746.82 for services that I never occurred as I don't have an optimum account and never had one. I received a bi ll from Optimum on January 15 and on February 10 for $383.41 each month. I paid Jet Blue credit card because I didn't want my credit to go bad and because Optimum said they were going to reimburse my credit card which they haven't. I called them 8 times and Jet Blue has been in conversation with them to no avail. I wrote a letter to Altice with copies of my bills and await response thank you
Dolores McKay

The cable tech made several holes in my wall, by mistake, left a big mess, made unwanted sexual advances and rude comments. They over charged, so I switched to another provider. They made no effort to resolve my complaint. Sure the monthly fees may be higher with a new provider but I just want to avoid ever having Altice enter my property or contact me. Altice are a very unethical company.

9/28/20 I am trying to pay my cellphone bill which is due 9/29/20 and the My Altice link is not working. I have tried get into my account all day, the error message says invalid email or password. There's nothing wrong with my email or password. I have messaged your agents and the don't know how to fix the problem.

I go through this every month when it's time to pay my bill. Next you will send me a text message through some spammy 833 number telling me you're going to disconnect my service for non payment!
How can I pay the bill if the My Altice site is down?

Since the sale of Optimum and change to Altice, the company has completely gone downhill. It's impossible to get someone on the phone without waiting for 30 minutes. The representatives are not knowledgeable with the products and services being sold, technicians don't show up and if they do, they don't bring the proper equipment. They fix one thing and break another. I don't know what happened to company that was once so on top of their game.

Optimum charged my debit card (Debit Card Transaction) $145.00 on 02/27/2020 account ending in 7836...2583 NY . I did not authorize this charge nor do i use my debit card, and this is not my optimum account number, i do not have a bill due being i already paid it via my bill pay feature through my bank. THIS IS FRAUD was advised to contact you as well. please place notes on my acct and contact me ASAP and advise how and why this was done please reverse the transaction and credit my acct back. i will await your prompt response before taking further action.

I see that there is going to be a huge increase in my bill come February. No one can tell me why or if it is legal. So much for the big tax break that was given to large corps. Where DO THE savings pass. Why are you not notified ahead of time. They just insert a preprinted piece of paper into the bill with no explanation not even showing you what you new bill would be.This is aboslutely ridiculous and you can no longer get any support in the continental US. Everything is outsourced and the representative you speak with does not have the U.S. cultural integrity and compassion to respond. Everthing is scripted like talking to a piece of cardboard with no substance behind them.

Altice bought Suddenlink and is offering Price For Life. My neighnor Vinnay Verna and myself both sent emails to Altice corporate offices. Vinnay Verna received a call last Friday and they switched her current plan over to the Price For Life plan. I got a call on Tuesday of this week by a very rude lady named Jennifer at Suddenlink who.said there was nothinh she could do for me. I currently pay $235 a month and the Price for Life is $104 a month. You cant offer one existing customer the Price For Life and not the other.

I was lied to back on July 14th or 15th by the sales rep I had spoken to. I was sent a promotion (54.99 cable/internet for 3 years & $200 amazon gift card) so I called and requested service. I was told that the cost with tax would be appx $100/month which I was ok with even though it was 40% higher then the promotion. I was then told there would be NO activation fee or fee associated with hooking up my service. I the explained that I wasn't ready to have it hooked up because I didn't move in the house yet. The rep assured me I can call back when I was ready which I told him it would be the end of July. The tech showed up to install Cable and was unable to as I didn't have a TV yet (no one told me I needed one onsite for the activation). He told me no problem And that he would return tomorrow which he never did. I called back to get another tech who was great and got me set up. Now 2 months later I receive a bill for double what I was promised by the sales rep. I also see that there was an $80 service fee for the activation. My bill is $272 and I am completely irate. I called on 9/4 and was hung up on. Again on 9/5 and was told that they were unable to bring up my account due to the system being down at 3pm and to call back. I then called back and was told the same thing and that she (Miriam) would call me back with 2 hours which she did not. I called again today (9/6) and spoke to Drew who I was unable to understand so I asked to speak to a manager so he transferred me to Dimas who not only was not a manager but had a problem with the fact I asked for his name and employee ID #. He then refused to transfer me to a supervisor. I explained to him what my issue was and that I was lied to and he said that I was sent an email (which I did not receive and still do not have) showing all the charges that I should expect. He was very rude and made me feel as though he didn't care about my situation. I called back to left a message to get a return call when someone was available to talk.

"requiring" paper check "payments delivered by usps mail."

I authorized my bank to pay a nov.22, 2018 due date bill on november 15. I questioned my bank why I received a late charge of (10.00) added to my december bill and why cablevision cashed the november 15, 2018 check on nov. 30, 2018 making the payment late. the response from my bank is out of the 20th century. cablevision/altice does not accept electronic checks/payment. they only request paper checks sent through the usps. fifteeen days to be sent, receive and cash a check. from november 15 to november 30. backwards. stuck in the past.

First of all, I myself work in customer service through and insurance company talking to provider and members all day long. I would like to note, if I or any of our Supervisors spoke to anyone like I was spoken to we would be on a one way trip out the door. I would like someone to pull that call on Saturday evening August 4th 2018 and just listen to the way I was spoken to on that call by a supervisor Clayton under the phone number of [protected]. After being on the phone with a representative Lamonda for at least 30 minutes she could not help me at all, she then gave me Clayton a supervisor. MY issue was we were unable to order any movies ON DEMAND for purchase . All others worked on our ON DEMAND. Lamonda stated she could not help me it would take a technician, so after a long process and nothing accomplished she gave me a sup again it was Clayton. Clayton came on the phone after holding for about 45 minutes and from the get go was very very RUDE! I told him what I told you that if I spoke to someone like that I would be fired and he repeatedly said YOU ARE FIRED YOU ARE FIRED YOU ARE FIRED ! I then said is this call being recorded ? He said you bet it is and we are going to use it in our training classes to show how RUDE CUSTOMER'S CAN BE ON THE PHONE. I was never rude to him, I was very upset and I did voice my opinion ( I am the customer and he is the business). I never once cussed or raised my voice to him. Needless to say the way I was talked to was very very upsetting. He stated the problem was not something he could fix and made me an appointment with a tech . I was so upset that I called back to Suddenlink and I then got Justice. I was very nice and ask for a MANAGER not a supervisor but a MANAGER that I had a complaint. He stated to me he could not do that and if I wanted to file a complaint I had to do it online. So I am writing to you to file my complaint on the way I was treated by these two individuals. Lamonda was not as bad as Clayton, but she was also very short with me. Clayton on the other had was very rude and I could not believe the way I was being spoken to. He really needs to go to training or someone needs to speak to him about his attitude and they way he handles being a supervisor. I have been a customer for a long time with Suddenlink and since Altice took over have had nothing but trouble with this company. I may have to go to Dish or Direct in order to be a satisfied customer. My husband has wanted to change for years, but I have in the past wanted to stay with Suddenlink/Altice but not sure anymore after that conversation with Clayton. My issue has to date not been fixed or resolved with my ON DEMAND. So at this time I am a very unhappy customer. The technician stated he could not fix it that they had to fix it in the store end and they say they cannot fix it that a tech has to fix it... Talk about passing the BUCK!

Service outage. They keep blaming the power company. Power was restored 18 hours ago. All chats go to "Virtual Chat" only and they never give you access to a person. All calls go to "Call Bot" and they say that due to the volume of calls, they cannot transfer you to a representative. AND THEY HANG UP! I do not even know that they are working on it, as the message says that they have an outage due to the utility issue. Not true. Utility issue repaired 18 hours ago. Very disappointed. Will call FIOS.

today, 7/6/2018 at 12:45 p.m. tried to get in touch with Altice to return as a customer, my first mistake. Initial call said long wait time we will call you back, which they did 5 minutes later, then I was on hold for 10 minutes after their call back to me ?
after being transferred to 2 reps until I got to the third unbelievably rude rep Duane.
I tell him what I want, he explains the plan something about HBO or Showtime being free I ask which one is free, he replies "if I can get a word in edgewise" that is after 1 minute of being on the phone, knowing that I am calling to be a potential customer?
during the second minute he gives me a price that I say is $20 more than I left Optimum paying, he starts arguing with me saying "I don't mean to be curt" and "if you want talk about semantics" who is teaching these sales classes or maybe no classes just picking people off the street and handing them a phone more likely the hiring practice.
Must be nice to be part of a monopoly where you can piss off potential customers and don't have to worry about it. where a customer has to make the choice of going from horrible customer service at Verizon, to customer service so bad potentially customers hang up before you become a part of the hot mess a/k/a Altice /