AMC Theatres
Reviews and Complaints

I had $200 worth of gift cards and on the back it said they never expire. I went to the theater and the cards were no longer valid. I was told I needed to call customer service to get new cards issued. From there I was told that I needed to send an email with all my gift card and personal information. I received an automatic reply from AMC that I would receive the gift cards within 9 business days.

12 business days came and went so I called again. I was told by the rep that my call was never recorded, my emails went unread, and my gift cards had never been processed- even though I received a confirmation email.

I was then told that they would reprocess the cards and was guaranteed that I would receive digital gift cards within 7 days. They said 7 days would be the max and it was going to be escalated to management to expedite since they admitted they dropped the ball so badly.

7 days has come and still no gift cards. Customer service still can't provide any answers besides that it was actually processed. I have now spent over 3 hours on the phone with customer service- all of the reps have been extremely rude and unhelpful... Not to mention I still don't have my $200 worth of gift cards!

I saw the trailers of movies Chappak and Punta at the AMC west Chester, Cincinnati, Ohio and waited for their release ! The movies were released on the dates ! On AMC website, movies were showing as now playing but when you try to purchase the tickets, no showtimes were available? Why showing trailers and showing on my AMC app as showing now and I am unable to purchase tickets ? So ridiculous and when you call the telephone to the theater, get recordings and no one answers and phone hangs up ! Where is your customer service ! No concept ! So fed up ! Geeta Chohan ! [protected]@yahoo.com! Need answers or I am going to Social media

Had plenty of money on a gift card to see a movie and something happened during the transaction. Tickets were $14.98 yet the AMC site still wanted me to pay $2.xx. The gift card(s) still had a total of $29.xx as a balance. Exited the site, tried again and noticed that my balance was now $13.xx. Damn system stole, yes my money was stolen by AMC. Never once did I hit the "purchase" button and both times just closed the app (website).

Ended up at the theater, picked the exact same seats that were selected 35-40 mins prior. Paid cash for the movie and now my App and website can't display ticket information.

So there's something F'd up about the programming and the lack of error checking or lack of appropriate controls when a customer just decides to close the browser.

Then, chat the the AMC staff online, what a waste. Basically tell you what you already know and of the times I wasted 20-30 mins of my life trying to use chat in the past, you would figure I would have known it would go nowhere.

No stuck having to chase the Gift Card folks to see what kind of lovely excuses I'll hear from them.

Started with AMC back in 2011 and it takes just 2-3 bad experiences to just stay home and stream for $25 per month and not to have to deal with *hit like this.

I received and email stating that the primary email to my account ([protected]) has changed and called the # that was referenced. The individual I spoke with was not able to provide me with further information - only that they will freeze my account and will contact the fraud department. I was not given info on account activity or what was the new email. (This seems unusual because if someone used my credit card fraudulently, I could see what was purchased and when.) At this time I cannot even access my account because of the change of email. This will also potentially impact my ticket for an upcoming movie later this week. (I was told that after my A-list account had been frozen that all future tickets purchase via that account will be void.)

All I know at this time is that 1) someone other than myself has changed the email address associated with my account (as the representative informed me that it looks like there was another email listed as primary), 2) that the fraudulent process may take at least 72hrs, and that 3) if I want to see a movie in the mean time - I must pay full price for the ticket/s (even though I have already paid the money for the A-list for this month).

At a bare minimum, I think I should have access to my account and be allowed to change my password as the email implied (I was told I could not access my account until the issue was resolved). In addition, there should be a more ironed out contingency plan if something like this happens to other individuals. (In a sense, I am loosing a week/days off of my A-list program - I should either be offered an extension to when the next payment is due or at least 1-2 tickets which cover the time I am missing while AMC is investing my claim.)

At least the individual I spoke with was courteous, but she was frustratingly unhelpful. (She could not answer specific questions that I had and frequently deferred to "I will start a fraudulent report".) Finally, when I asked her how I could make a complaint regarding this issue, she stated that she would do it. Unfortunately, I have little faith in employees making/filing complaints on customers behalf. She would not provide me with information on how to access this website or other avenues to make a complaint. She could have at least offered to allow me to speak with her supervisor or refer me to this website. In the end, I found this website after doing an online search after my conversation with her.

Thank you for your time.
H. Calvert

Last night me and my family went to the movies to see Jumanji 2 at Columbus Crossing theatre 15. We love to go to the movies and never had a experience like we did last night. First when we go there the place was not crowded at all. There were 3 people working behind the counter. Finally we told them what we needed. We got our tickets and snacks. No one told us what theater the movie was in and there was no one back in the back to help. All the lights showing which movie is in which theater was out on the whole place. We had to hunt down someone to help us find out where to go. Then we were not given any 3D glasses for the movie. Once we found someone the ones we were given were wrong and broken. We went back out and a young lady working said they had these in a little bag but was not sure if they were the right ones or not. I was just amazed! The movie was good but we missed all the previews bc of the glasses. After the movie we stopped by the restroom and it was horrible and filthy. I never in my life ever complained about this movie theater when it was under Carmike. If you want your customers and my family to come back in the near future you all need to fix this immediately!

Thank you
Amy Galarza
[protected]@gmail.com

Me & my boyfriend went to see a movie thinking it will be relaxing & a nice way to spend our one month. We get into the movies and as you know we have seats assigned .. well a group of people were in our row and our seats were taken so we just left it alone and sat in another seat so the whole family didn't have to move, keep in mind this movie was more packed than usual . A lady comes along with her family and asks us to move, saying we were in their seats, so we found a place and moved . A few minutes later another lady and her family came in and told us " you guys need to get up this is our seats" .. the movie hasn't even started and we had to move twice. There was no where really to sit down, our seats were taken and we have already gotten up twice in less then 5 minutes apart, We decided to leave the theater and speak to the usher .. he was willing to seat us but we were already way too frustrated . Coming to see a movie should be relaxing not worrying about seats . It upsets me how we didn't even get to see the movie we were planning to watch instead we had to get up and complain to the usher about our seats. I think it isn't right that we had to get up so many times if there were reserved seats then an usher should be in there placing everybody in their correct seats, it completely ruined our day .

I purchased sealed cup of fruit tea before the movie on the mall. Because of the holidays I parked my car too far away from the theatre and was not able to put it to the car.
Person who was talking to me("Brian") came from the theatre kitchen and claimed to be the manager. He was very rude, his BO exceeded anyone's limit of tolerance. I was told to either through the cup or they will not allow me in the theatre.
The food and drinks in this place is so stinky and unhealthy, the seat was greasy and table dirty and sticky from the spilled foods and drinks! Service people were offering food, talking, blocking the view while I was trying to watch the movie. The stench from the kitchen personal and greasy food was so strong that I was nauseating and finally forced to leave. Never again my family or I will attend AMC. I am sure that unsanitary condition and stench will bring these places to the end of their greedy business.

I understand a handful of AMC branches are trying a new format for buying items at the popcorn section. You 1st have to go up to machine like a atm machine to put a order in. Before I could get a large popcorn, pay up and be done under 2 minutes tops! Now with the new format there are long lines on the 4 machines. Then there are very long lines waiting for there order ( with kids and family all scattered in a big mess). If AMC is taking notes about this new idea? ! It's not working . Never mind when Summer kicks in when school is out! It is so not working, and it's annoying! Other customers I spoke with are angry about this new style... to the point it's not worth getting popcorn with our weekly visit. If you think this will work and save time to make it easier for the patron(s), you are wrong.

After waiting for 15 mins in line to buy 2 tickets, we were directed to the incorrect cinema. The movie being shown was not shown anywhere near the theater entrance so we sat thru 10 minutes of the wrong film.
Our theater smelled of urine and the rest rooms had no toilet paper.
I addressed these conditions to the manager, to which she replied "we thought we had that smell corrected". She also admitted the place was filthy and offered us free passes. I declined the offer.
After paying $12 each to see the movie of which we missed the first 10 minutes, we were very disappointed in the condition pf this building and the attitude of the manager.

It seems no matter what theater I chose or time of day I go you food offerings are always out of stock, whether it's simply hotdog which is always the case, I always get the answer well it take over an hour for them to cook.. So why do you always wait till you run out to restock them.. I am so feed up I will not be back, and that means over an avg of over $100 for tickets each time I come with my family

Watching the Zombieland double feature. First movie finished and... Nothing. Asked after half an hour and was told the next movie will start in half an hour. No previews or anything. Blank screen. They didn't tell us this when we came in. What a waste of time. Also their food is crazy expensive. Avoid this [censored]hole. Loads of staff standing around doing nothing.

Today I took my son to the Jersey Gardens theater to see Joker..we were so excited because for one it was his birthday and for another we were really looking forward to seeing the movie!
Upon looking for my parking space I couldn't help but notice the amount of litter in the lot. We proceed to the entrance and was ABSOLUTELY appalled at the filth at the entrance!
When approach the management about this (Nona) she was, omgosh, so terribly rude!
Her customers service skills are atrocious...
I have been brought up in the Marriott culture, for over 35years.
I have always stressed to my associates that guests should be valued and respected.
This woman would never work for me.
The way she spoke to me and the conditions of her theater was truly unfortunate.
I was there for an 11:45 show, if that helps you narrow down the management.
She flaunted the fact she was the M.O.D...
Your guests are of value and should be treated as such!
First impressions are so important!
The filth of your establishment should have been priority #1.

Sincerely,
Elizabeth M. Blackford
[protected]@gmail.com
Executive Chef..
Marriott International