American Airlines
Reviews and Complaints

During our flight #1611 i asked the stuartist for a mimosa and he said "we don't offer that in coach." however, a person in the back of the plane ordered a champagne and an orange juice and was served.

Then before the plane was moving and before everyone was seated, i asked to use the restroom and the stuartist said i could not and that i had to wait until we were level in the air.

This type of treatment was uncalled for. My wife and i were pruplexed as to the actions of american airlines especially considering we don't fly with you often. I am not sure if they did not like that we are a lgbt couple or what the reason was but it was wrong.

PLEASE FEEL FREE TO EMAIL ME IF YOU WOULD LIKE. [protected]@gmail.com

American Airlines should be ashamed that it makes its most loyal customers scrape by to earn what is rightfully theirs—a fitting way to utilize hard-earned miles. God forbid you've lost uour rlite status which is unfairly catered to the rich or corporate spenders. In my case I was waitlisted for a business upgrade until all available seats were sold and the waitlist was no longer applicable. What an unfair slap in the face to the driving force of the flying public. I'm so sick of the top 1% benefitting from things they can already afford. American should be ashamed and so should any other airline doing business this way. Not only did I earn my 107, 266 miles over 4 years, I can only use them in ways AA decides, as though my money soent over 4 years is somehow less valuable when I try and benefit from it. You corporate crooks! I'm so sick of your bullcrap!

I tested positive for the flu today, December 10th after going to urgent care. I was prescribed tamiflu which per the physician at the facility takes 72 hours before I would be considered non-contagious. I specifically asked this healthcare professional about flying on Wednesday back to Cleveland and he said under no circumstances should I board an airplane subjecting other innocent passengers to the flu which could be fatal to the elderly and children aboard the airplane. I immediately contacted American Airlines To enquire about moving my flight back 2 days to which I was told your airline doesn't care if you have a cold, flu etc. I understand a cold, but to subject everyone on board the plane to a confirmed case of the flu is unacceptable. I can't afford to pay the difference to change my flight, but I also can't purposely expose innocent people because unlike you, I have a conscience and to put me in this position is unforgivable. I will never fly your airline again and I will make this known through every source of social media available to the public. Thank you for your time.

Deplorable!

How unbelievingly uncaring can American Airlines be to unnecessarily separate a 95-year-old women, who required a wheelchair, from her son for a 3.5-hour flight?

Outbound flight: could not check in or select a seat so my wife and I were separated NYC to Atlanta though I could see empty seats.

Return flight: Could check in and pay for seats together, fine from Liberia to Miami but Miami to NYC was an unnecessary inconvenience caused by AA.

We had about a one-hour layover in Miami so sat in a cafe near our gate where we could see and hear all flight schedules. Our flight was scheduled to leave 7:35 pm so got to our gate 25 mins ahead to find nobody there. We asked an attendant who said the gate had been changed last minute, though we heard or saw nothing to that effect. The gate change was miles away and though we got to the gate with 15mins to spare they had already closed the gate that wasn't supposed to close for another 5 mins. Bang! Missed our flight. The gate women claimed that she made an announcement well ahead though we and two other couples disagreed. None of us had heard the announcement. We figured people at the first gate were told to go to the new gate so made their flight but us naughties who just wanted a coffee apparently were deaf. This is where it starts to get interesting...

We had to go to another desk to change our flights and the not so pleasant attendant says she can put us on standby for the next flight. Standby!? It was then I noticed a monitor behind her that showed the list of standby passengers and there were 14 of us! Unlike the guy behind us I hadn't totally lost it yet, [censored] happens, so pleaded to have confirmed seats, which she hesitatingly agreed to. I told her we had paid extra for two seats together, but she looked at me as though I was asking for an upgrade to 1st class, so we were once again separated. After a 2.5 hour wait, we got on our next flight okay, as did at least one of the other couples, so things were looking up. Though we had paid for seats together (our missed flight we would have had two seats on their own, no third seat even!) my wife was squashed in the middle of two people, which she is really uncomfortable with. I always give her the window seat. In the meantime, I'm looking around for two seats together and had to go to the toilet at the back of the plane. I had to wait for a gent to come out and saw that he was sitting in a middle seat towards the back, next to a very old and frail looking woman in the aisle seat (found out she was 95!). To get in his seat, the woman's son had to get out of his very back seat about 4 rows back, unstrap her, lift her up, while the other gent got into his seat, put her down and strap her in again. When he came back, I asked why he couldn't get two seats together, he had been told there weren't any spare or pairs. Suddenly I didn't care so much about our seating position and was thinking how terrible it must be for the old women and her son. When I got back to my allocated aisle seat, there was nobody in the other two seats, so I figured I'd stand until they got in. In the meantime, I asked the gent in the seat next to my wife if he would mind swapping, which he happily agreed to. Passengers were talking and moving around and I realized another four couples, just around us, had been separated and were all working together to swap seats!

Then the strangest thing happened. Though the guy in my original seat had no one next to him, it was announced we were about to take off!? He had the all 3 seats to himself the entire flight! I looked around and saw quite a few empty seats and gauged that, every single couple could easily have been seated together! WTF!?

Can you believe when we finally got home, our Consumer Report mag waiting for us, had a feature article on why we were all just treated so unnecessarily badly!

Did you know there is a new kind of economy class? We didn't, and it's called "basic economy". We figured we had bought regular economy tickets, where treatment can be bad enough but wait until you get stuck with "basic economy"! It's why we couldn't check in or choose seats, even if we wanted to pay the extra. Our return leg was regular economy so we could, and even that didn't work out so well.

In a nutshell, it is a ploy to unnecessarily piss off people so much that you would prefer to pay more for regular economy, where you can choose your seats, though at an extra cost. And it works! We will never buy basic economy again! And hopefully never fly American Airlines again.

BEWARE of that crazy "cheap" ticket and NEVER TAKE BASIC ECONOMY! Unless you want to be treated like a piece of dirt and in the end, possibly, with all the hidden costs, pay more than regular economy. And It's not just AA doing this of course. Read this illuminating CR report: https://www.consumerreports.org/airline-travel/airline-travel-survival-guide/

BTW: any kind of refund for paid seats we didn't get, impossible!

I purchased round trip airline tickets in September to travel on Dec 26-31 from DCA to MSY. There was a recent death in the family, not immediate family for me, but my mother's sister whose funeral will be in Louisiana on Dec 22. My wish to attend this funeral with my children is the reason for this change. I was given extensive explanations twice by your staff on your for-profit policies. With the changes made, I am paying for these tickets twice. My initial expense was $889.20. The changes added 276.10 per ticket and this includes the $200 per ticket change fee, for a total of an additional $828.30. Please don't tell me again that I signed up for this when I purchased the tickets. I rarely change travel plans, but this is a special circumstance. I understand that some fees will be incurred, but $200 to change is outrageous. The final straw was the email I received from American Airlines the day after I made these changes. That email is offering round trip fare to the exact locations and dates that I paid the fees for the day before. I know AA is for profit. I work for non-profit. Clearly, people's situation matter more to me than you. A little consideration on your part would be greatly appreciated and might improve your reputation. Everyone I know speaks very poorly about all airlines in the US.

I bought 2 tickets from Florida to Auckland, New Zeeland a couple of weeks ago. I attempted to have one upgraded to business class using accrued Aadvantage miles. I was told there was no available seats in business so I took the next best thing which was an aisle seat in coach. Now the flights are being changed and I have been placed in a center seat which will require me to climb over whoever is in the aisle seat at least once an hour and stand in the aisle. When I contacted customer service the response was "Too bad, so sad." This is the third time American has done this to me and the last time I had bought first class seats but ended up flying from Texas to Florida in coach a day earlier than my original flight, at my expense. How is this airline still in business. It's certainly not from customer service but because they wait until after the 24 hour grace period before contacting you with their amended seating/flight schedule. Then you can't get out of the flight without added expense. AA Ref#1-[protected] I need either an aisle seat or upgraded to business class.

My son, Cole Shulklapper took a flight out on 11/16/18 (American Airlines 4937 from state college to Philadelphia. As it was very delayed, he missed his second flight from Pittsburgh to Fort Myers, meaning he now had to stay overnight and leave the next day. We both did some research and found out that there were several other flights he could take on other airlines that had more than enough room, as he had an important event that Saturday in the morning. He waited at the desk for quite a while until he was told that they could only put him on an American Airlines flight and all they could do was put him up and give him 2 $ 12 vouchers. As he wasn't leaving now until later the next day, the idea that $24 was going to feed him was insane and now he was also going to miss this event he had planned on forever. He then hopped on the van to the hotel. I now was holding for American Airlines on the phone back in Los Angeles to see why he couldn't have gone on another flight. Finally, a woman picked up and she said he could have easily gone on one, but that that had to be done at the airport . I asked why they didn't do it when he asked and she had no idea why. I was fuming and now he was already at the hotel and it was too late. This is just unbelievable to me that there are often miscommunication issues and that they actually could have put him on the another flight, but just chose not to. My son spent another $20 on food (airport food is insanely priced), missed an event and had the run around. I would appreciate some sort of compensation for this occurrence and an explanation, as I find it to be the norm now.

If tickets are purchased then those tickets should be honored. I'm told that unless I take the outbound flight, my return flight will be cancelled. I purchased those tickets and regardless of inbound our outbound they are mine. If I give up a segment of a flight, that's my business, but AA should not legally be allowed to steal flights and tickets based on my not taking one segment or another. There is no excuse other than the deliberate theft and price gouging for any other outcome to exist. The cost of a different outbound flight is $169. The cost to change the outbound flight is an upcharge to a changeable ticket + $200 fee. But if I want to pay for a new outbound flight for $169, they will cancel my return flight (i.e. steal the full sum of money I paid for the original ticket). Why? They stand to gain $169. They stand to resell a seat I'm forfeiting already - why steal my return flight seat too. That isn't enough money for them? They can't survive by being honest, fair and doing right by their customers? They can only survive by cheating them? AA is beneath contempt.

I purchased 3 round trip tickets to Cincinnati, Ohio on November 5, 2018. I
selected my seats, when I checked in I did not get the seats I selected. I, my daughter and granddaughter was in the very last seats at the very back of the plane. On our return I was at the very back again seated away from my daughter and granddaughter who had seats 8 A and C. I have been flying with your airlines since it has existed. I don't appreciate it when I select seats and then someone else is seated in them. I feel like its because I am a black person. I have been charged extra for my bags in the past as well. Maybe its times for me to switch to another carrier that will treat me fairly. I purchased 3 round trip tickets to Florida in July,
when my daughter, her friend and myself took our bags to be tagged prior to getting on the plane, we were told ours wouldn't fit but, several white people got on with theirs that was larger than ours. It seems that my race is not being treated fairly.

My record locator was the flight Wednesday was DLSDBK

My sister & I travelled to South Padre Island, Texas for a week flying in to Brownsville Airport on November 2, 2018 to celebrate our birthdays. We had an awesome week with beautiful weather. Our flight (Flight 2999) out of Brownsville, Texas was on November 9, 2018 scheduled to depart at 11:37am. We arrived at the airport at 10:00am. As soon as we got to the airport we were told the flight was cancelled. The a couple of minutes later we were told it was delayed until 12:30pm. We had to double check at the desk if our connecting flight would still work, but unfortunately found out it would not. Dallas/Fort Worth Airport did not have any flights going out later on in the day to Detroit, so we had to reschedule for November 10, 2018 at 7am. Then I had to find a hotel to stay at in Dallas/Fort Worth for Friday night. I booked the hotel and they advised me there were no refunds if I were to cancel due to it being within 24 hours. Then at 12:30 they announced that that flight was cancelled. The next time out of Brownsville would be at 6:55pm, so we changed our flight to the 6:55pm and hunkered down in the restaurant/bar at the airport for about 4 hours. We had to eat at the airport since we had no transportation to go anywhere else. Airport dining is not cheap. I have attached my receipts for the day from the restaurant. Then around 4:45pm we were told the 6:55 flight was cancelled. Now what do we do? At the gate we were advised that if we could find transportation to McAllen Airport (an hour away) there was still a flight going to Dallas/Fort Worth at 7:40pm. By this time other customers before me had already changed their flight to McAllen and got rental cars. By the time I got to the rental car area there were no more rental cars. I then found an Uber which cost me $78.00 to get to McAllen in time to catch that flight. We barely made it, but did make that flight. Throughout my trip getting to Brownsville Airport I had "Priority Check-In", however in McAllen we did not. We had to be "patted down" and both my carry on bag and my sister's purse were searched. Pretty frustrating after sitting in an airport for 6 hours, and then rushing to get to McAllen Airport in time. All and all my flight cancellations cost me $76.49 at the airport restaurant, $78.00, plus a $5.00 tip to my Uber driver, $102.58 for my hotel room in Dallas/Fort Worth. Totaling $262.07 and thankfully I had a credit card with me. Having just been on vacation for a week, I really did not have that extra money that was required for the delays and cancellations that we experienced. Then on top of that I had to pay an extra day for my car that was parked at Airlines Parking in Detroit because we were a day late getting back. That was $9.00 making a grand total of $271.07 that I was not counting on!

My husband updated us to premium so we got get on board faster and get the drinks and more foot room.
I was very disappointed, as we were boarding the travel agent called group 5 and 6 at the same time. What's the point in upgrading if the group under you gets to board first. By the time we boarded we had no room for our things and had to place them several rooms behind us.
And we I asked for Drinks in row 9 and 8 we didn't get any. Said it was for first class. I tried to ague but that did nothing. Every unhappy with this experience. I have your member credit card and usually enjoy flying with you, but this was a horrible experience. I would like someone to comp something for me and my husband.

A mistake was made when my elderly mother used Americam Airlines check in. Due to the deceptive nature of the web system, she ended up paying for priority boarding when she thought she was paying checked baggage fees, as we do on other airlines (this is an opt-out rather that opt-in option, designed to make such mistakes easier to cash in on situations like this). When we arrived at the airport and discovered the error, I immediately brought it to the attention of the baggage check receptionist. He told me he could not reverse the mistaken charge, that we would have to try to do that online, but he said he made a note in our travel record. I asked to speak to his supervisor. She informed me that it should be no problem. I believed her, but I informed AA personnel at the gate of the error that we thought could easily be remedied. I asked if there was a time stamp on boarding, and they said there was. So, we did not use the priority boarding. Anyway, to make a long story short, when I did try to do that through American Airlines Customer Relations, the representative, Helaman Mancia, refused to issue the refund that had been promised--A SERVICE THAT WAS NEITHER INTENDED TO BE PURCHASED, NOR USED. I INFORMED HELAMAN THAT WE HAD DONE OUR DUE DILIGENCE TO INFORM AA OF THIS IN EVERY WAY POSSIBLE.

I feel this is very unreasonable and a poor excuse for adequate customer service.

I will continue to seek a satisfactory outcome. It is very disappointing that American Airlines chose to not make this situation right.

I have been an American Airlines Advantage card holder since the 1970's . This is my first complaint. While on my connecting flight home to SNA on October 1st Flight #1138, I was shamed and bullied loudly by Flight Attendant Lisa. She was walking with the beverage cart and asked what beverage we wanted and since i was a lady between 2 gentlemen I answered a club soda ...she ignored me and went ahead and served the men first then me my drink last and gave me a dirty look. My husband sitting next to me saw it as well. Immediately, a commotion took place behind us next to my Special needs son. a glass of water was spilled and I turned around and asked my son Are you OK? Immediately Lisa screamed out "What is your problem?" I was floored, I said I have no problem I was talking to my son... she replied you seem upset and again loudly said What is your problem. I said my son is Autistic and I was checking on him...nothing more. She was so loud everyone was looking at me...Embarrassing to say the least and I think she needs to be retrained in customer service or let go...It was so loud it was humiliating, no customer should be treated that way. I had no interaction with her before the soda question.
I did interact with the other flight attendant in the beginning of the flight because my entertainment app did not work. It took a while, but she got it going...but then the sound was gargled I asked the other flight attendant(a blonde) for a new headphone but it still didn't work... so no entertainment on a 3 hr. flight...BUT PLEASE UNDERSTAND I had no interaction with "Lisa" until the beverage cart. Possibly your flight attendants did not want to be bothered...who knows but again for Lisa to scream at me saying I had a problem when I was trying to communicate with my son was harrendous and she never apologized. I was shamed by all the stares...and struggling to try to understand why she screamed at meat all. She was very confrontational. Clearly she needs help and I don't want any other AA customer to go thru what I went thru.

Hi my name is Jadwiga Lancberg
On 23 of September 2018 my partial fly going from Las Vegas to Dallas at 7:00 AM was canceled at 8PM on 22 of September Airlines don't even inform me that the first part of my trip was cancelled
I got only small two words messages from Expedia that "flight is cancelled " What will happen if I don't look on my phone that night? Here we are my nightmare begin.
All night on the phone American Airlines don't have available morning flight.
My vacation in Italy was booked so many months before .I paid so much money for hotels, train etc.and now I'm not going because of American Airlines. AA have to flight going from Las Vegas to Dallas but like Representative said they don't have seats available In economy class.
For there mess I don't deserve get better seats to start my vacation on time.
After so many night hours on the phone AA offer me flight on British Airways departure 10 hrs later with no seats assigned So this means I can get seat on beginning of air craft and my 68 years old husband somewhere on the end.
So we still waiting. At 4:37 AM I got phone call that I can fly on flight going to Dallas at 6:03AM
This is the flight what was seats not available when I please American Airlines around midnight put me on that plane
The called me 1 hour 10 minutes/ air craft is close 10 minutes before departure/
It was no way two old people can make it on this plane/shower, get taxi to airport, check-in bags internationally, get to gate no way/ So we can not accept this offer.
After all American Airlines canceled all round trip flights for both of us.
Yes they supposedly refund all money for tickets but American Airlines thwarted my all dream trip to Italy
My whole vacation.
Now I still losing money on bullet train in Italy with is in american dollars around $140 I'm losing money for protection $ 196 and money on euro to dollar exchange buy price is 0, 1 higher then selling price so I'm losing another $ 120 dollar.
It's not only my vacation it's mess up I also have to lose almost $ 500
It's very unbelievable how airlines treat customers. No apologies nothing. Just kiss my...
I think we deserve not only a apology from American Airlines. We deserve at least re-pay my losses
$ 500 for old people is a lot of money.
We should get some compensation for all that lost and nerve breakdowns.
Thank you
Sincerely
Jadwiga Lancberg
American Airlines reservation number YXNWMI
Email : [protected]@gmail.com

First, please make sure that my mileage is credited to my account American Adv Gold member for decades # 8610DK2: August 2-8 Boston to Lisbon Iberia/American # 6166/3108, return 9085 toPhilly and 1856 to Boston. I paid for myself, daughter Shelly Laveroni Dell and grand daughter, Lauren Grace Dell. First, we had pre selected seats together for the international portion as well as the domestic flights before travel as this was an important "three generation" trip. NONE of the flights had us sitting together and in fact we noted many families even with small children had been divided up in different sections of the aircraft causing distress and confusion and delays. By trading with others and on one occasion working with a agent at the airport, we were able to get some resolution. My biggest disappointment was boarding the return flight from Lisbon to Philly, NOT A SHORT FLIGHT, and being seated in a middle section that had NO LIGHT overhead to read! This flight was a daytime flight so sleep wasnt an option, the little TV's still on this aircraft offered little distraction as I was far away from them and without my glasses (had my reading glasses however and my book). Everyone on board closed up their windows and I tried to read in the dark for as long as I could. Asking in flight attendant Tina what she could do and she offered 1, 000 milage points but my information did not show up on her screen! Lastly, the headrest was so old that bending the sides forward to hold your head for a possible nap, didn't work either...they just collapsed back. Seven plus hours to pass was torture and I am requesting a little more than a possible 1, 000 mileage points be considered. I flew American extensively as a Hotel Executive until 2012 and now have the ability to do so again on leisure travel as a retired hospitality professional but I was very surprised at the condition of the plane and the service provided by American.

My 83 year old mother and I were scheduled on a flight from Minneapolis, MN to Rochester, NY with a stop in Philadelphia, PA on July 24, 2018. When we got to Philadelphia, we were notified that our flight to Rochester had been canceled. I clicked on the choose flight button that I received on my phone and booked a later flight to Rochester; however, when I tried to book my mother on the same flight, the request was denied. We proceeded to the customer service desk, which of course had a long line, and the agent we eventually got to talk with was rude and not helpful. I wanted to put my mother on the flight I had been able to book - in my place - but the agent said she could not do that. She said that my mother could go stand by on that flight, but I said that if she wasn't able to get on that flight, I was not leaving her there overnight. The next flight to Rochester wasn't until 8:36 a.m. the next day, and went to Boston, and then to Rochester, and would not get in to Rochester until 11 p.m. So apparently, we were expected to spend the night in the Philadelphia airport, sitting in a chair, and spend all day the next day trying to get to Rochester, since there was not an offer of putting us up in a hotel. This was not acceptable. My mother and I then looked on the departure board and found a flight that evening to Buffalo, NY, so we went back to the long customer service line, and booked that flight. Upon arrival in Buffalo, I had to rent a car in Buffalo to drive to Rochester. Then, we received notification that our checked bags (which we paid to check) were delayed to Buffalo - we were told by the agent that they would be sent to Rochester. My bag arrived in Buffalo, and they delivered the bag the next day to the location where I was staying, but they could not find my mother's bag. My mother's bag was located in Rochester, and was delivered 2 days after we arrived in Rochester. I realize from talking with others that this is typical; however, I find this unacceptable. I did not have any issues with Southwest Airlines or Delta Airlines on this same trip, nor have I had issues with other airlines in the past. I am appalled that the agent expected my 83 year old mother to sit in a chair all night long and spend all day the next day trying to get to her destination. I suppose the fee for checking a bag is so when they lose your bag, they can pay someone to deliver it you when they do find it? I think we should get those fees back, for the inconvenience - - my mother had to borrow clothes to wear until she received her bag. At the very least, they should pay for the rental car I had to rent to drive to Rochester after our flight got cancelled.

Too whom it may concern we bought 2 airline tickets 1 year ago to MKE only to be delayed 4 different times due to flight crew problems in Phile on our return. Also airplane mechanical difficulty.This was very time consuming to us especially when we ended up on a bus bound for O'hare and we paid for airline tickets. As a result I missed my late evening shift at work. Also my frozen cheese I had purchased and carried with a frozen pack had thawed as the terminal was so hot in F2 terminal 2. I even lost my cheese products due to the extra delays. A high price to pay for hard working people . July 26 2018 was longest day for us we arrived 2hrs early just as instructed.
American( HKQLSA) AA4970 then to UNITED AIRLINES (B5EB7C)UA3822 We respectfully request an adjustment be made in the form of a flight voucher to my husband and myself for 200.00 each.Thank you Michael J AND Lauri A McAndrew
842 Grandview Road Altoona Pa 16601 ([protected]@aol.com

American Airlines, Inc.

4333 Amon Carter Blvd
Fort Worth
Texas
United States - 76155

I would like to express my disappointment in the quality of service that I received on July 15, 2018.

I'm writing in regards to a very distasteful experience I had with your Airline.

I arrived early for my scheduled flight to Cancun . Upon checking the electronic display in the terminal, I saw that the flight was listed as Delayed. I immediately asked the agent if she had any additional information. Despite my polite demeanor, she responded rudely, stating, "You can read. You know as much as I do."

Finally I rechecked the schedule, and it was moved to another location within the airport.

As soon as the plane had gained altitude, on boarding the aircraft, I encounter a rude flight attendant on airline name Brian, was passing out air plugs to listen to the movies, had my arm sticking out. After that the attendants were passing down the aisle taking orders for water and soft drinks, I was approached by the crew member who apparently was supposed to deal with the row I was sitting in.did not give me one at all did not acknowledge me at all, did not offer me anything to drink or snack on. I had money to pay if needed to.

The couple next to me got air plugs and free drinks at the end of flight and snacks. I was not offered anything and felt discriminate, treated unfairly felt crush worst feeling ever, not being acknowledge as an individual.

So I am writing to you about it now to let you know that I expect you will reprimand that

young man, whose name is Brian and let him know he ruined the

flight for me.

I request that you look into this mattter immediately and take suitable action, regarding Brian on flight 1417- 738 to Ohare to Cancun Mexico 8:30am to 12:05 pm

Hope to hear from you regarding tis matter.

Yours sincerely,

Rosemary Raymundo

[protected]@yahoo.com

[protected]

I have spent 9 hours at Fort. Wayne Indiana airport today. My flight was cancelled and other flights rescheduled Four times. I was flying to Charlotte for a connecting flight. After a problem with a military plan the airport was shut down for over a hour. I finally got routed to Chicago to connect in Lexington Ky 25 minutes later I get a PHONE call for American Air telling me my flight to Lexington has been rescheduled for 8 :30 in the morning. After I get spending 8 hours in a airport spending the night was not accceptable. I have now gone back to the Hyatt because it was not American Airs responsibility to find me a place to stay because hotels were booked up. $150 later I am now in a hotel room. This policy is neither accceptable or negotiable after 9 hours in a hour port. It had given me a migraine and which I had to vomit in the bathroom. This is the first TIME I have used Expedia and American Air and it will be the last.
Rema Martin

flight# 2534, may 19, departing from dallas/ft worth going to el paso at 2:50pm, did not depart until after 7:25pm. When seated on plane realized it was alittle warm. Plane took off, after 3 to 5 minutes it had to derail back to airport to change planes. While waiting departing times changed 4 times, due to one thing after another. This cause me and my spouse to be mentally stress and sick. I'm a diabetic and have high blood pressure and arthritis. this trip cause me to pay extra boarding fees for my pet, I was unable to pick pet up before closing time. I'm looking to be compensated some kind of way for me and my spouse. I will be traveling4 or more times a year, I would like to continue to use American Airlines. My email address [protected]@gmail.com my record locater#TOJLYJ my Juanita Wilson, flight 2534 on may 19th.