American Automobile Association [AAA]
Reviews and Complaints

After being AAA loyal customer for over 20 years , I have to attest , that they became completely useless , with horrible service, communication and 0 integrity !

My family will discontinue using them going forward . I will never recommend them to anyone . Constant mistakes , being left on the side of the road in the winter at night with no-one ending up coming to tow , refusing to allow me to tow the same broken vehicle twice , even though I got 3 more services available is ludicrous! AAA is a waste of your time and money !

26 years a member. Infrequent use, haven't used service in 6 years. The car is by the side of the road. Registered, and there is a storage unit behind the car. Their first line is we can't tow from a storage unit. The storage has nothing to do, the car is on the side of the road and no connection with the storage unit. I just drove the car 10 miles, and it died. Since it's a serious issue and a 26 year old car I'm going to junk it and concentrate on my other 3 vehicles.

Oh we don't tow to salvage yards. So I've paid between 6 and 7 hundred dollars since I last used the service, for nothing. Just something to think about, how many other exclusions do they have?

Had a company come to my home to jumpstart the car but couldn't jump it, said it's the starter! Well, after he left, I said I'm going to bring the battery to the auto parts store. It was a new battery, but when I went near the battery, I could smell plastic burning! I took the cover off the fuse panel and saw all the fuses melted and the board melted! Well, I had it towed to a shop, $2,208.08 later. AAA said, "Well, you can't prove it, so we aren't covering the repair," after I was told, "Oh no problem, we will fix it seeing we sent a contractor out to you!" Unbelievable. I have the most expensive policy, so I thought I'd have no problem, but I was wrong! Now I have to see how much it's going to cost me for a lawyer to go after this great company!

My daughter borrowed MY TRUCK and it broke down in Yucca Arizona. I called AAA for a tow and they told me that they would not tow it because I was not with the truck and that they only way they would have towed the truck is if my daughter was a member as well. So the only way this policy is good is if you list everyone in your family or anyone who might drive your vehicle on your membership (FOR AN ADDITIONAL FEE)! I think this is outrageous! I am calling corporate today and I will be sure to tell anyone I speak to about this and caution them.

13 years with AAA... 2 minor accidents. Both considered "at fault". (I dont consider the 9/24/23 claim at fault COLLISION I cracked a ramp door on a 5th wheel trailer with a UTV.. to me that is comprehensive but).

AAA considers these 2 minor accidents in a 33 month period grounds for non-renewal. EVERY insurance agent i have talked to has said WTH?

While AAA has every right to say who they want to insure... I have to wonder (and it has been brought up) does my age (72) have anything to do with it? And if so, THAT surely is illegal (I can see where they could raise my premium as older driver do statistically have more accidents, but cancelation?

These people at AAA Insurance are scammers and take people money monthly for nothing. They picked up my car from my home and the tow driver had a freakin accident and my car was damaged. Now they don't want to pay for their negligence shame on them. Stress me with this BS everyday. AAA isn't worth the money. This happened at 8700 Fry Rd. location Caliber Auto Care on Oct. 26 at 8:00am the tow driver had a accident and my car was damaged.

So I made a roadside assistance call last night, 10-23-23 at about 5:30 PM in Coral Springs Florida. I was told by two AA agents the "service provider" would be to me shortly. My car was damaged from an accident and the hotel parking lot where my car was located was going to tow it to the tow yard if I did not have AAA remove it. My roadside assistance time kept moving out to the point I called supervisor Tiffany at AAA who not only did not help but told me should not say when service would be provided. Well I will correct myself, Tiffany said "maybe an hour from now" as she could not reach the service provider. This was after a 2 hour wait when I was initially told my wait was 30 or less minutes. I canceled the call at 2.3 hours into the wait. Also when I asked Tiffany to have me connected with her manager, after 15 minutes of wait time the called simply hung up. No one from AAA called be back since this complaint.

Sept 2023 payed $156 for annual plus member for myself and husband.

We have truck that engine is not running at all wanted it towed and was refused help from AAA.

Now my husband had to pay $125 for towing Oct 22, 2023.

Will cancel my membership rarely use AAA for service . Sad when we need assistance did not receive it.

Also will inform my colleagues /friends and family find another outlet to receive towing.

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.

Stranded for 4.5 hours waiting for AAA. We were in a major suburb of a major city. We had a dead battery and contacted AAA for battery service. We were initially told that they were busy, so we would have a 90 minute wait. After 3 additional followup calls, my 86 year old father and I had to wait for 4 1/2 hours for somebody to show up. We complained and spoke to a supervisor, but were told there was nothing they could do to expedite their response. Save your money - this service is NOT worth it.

This morning I was driving in on FM 2493 and there was an AAA Serive Truck beside me. For a good 10 to 15 minutes he never stopped texting while driving. The license plate 1739 . He is a hazard to the publiic. At times he would be 4 to 5 cars back then one time he almost re-ended a vehicle. It is against the law and people like this should have their license pulled.

First had a service call for dead battery. Was told it was the alternator instead and policy will not allow installation of new batteries when alternator is bad. I then called for a tow because my son said he would replace alternator for me.

I waited 2 hours for a tow. Evidently AAA dispatch failed to notify the towing company. I was told this happens frequently and the tow truck drivers get held responsible and yelled at for AAA dispatchers lack of communication.

My son removed alternator and took it to auto supply to purchase a new one. They tested it and it was fine so we purchased new batteries. My son then had to re-install old alternator and the new batteries. My son ended up wasting his entire day off based on what I was told by the first service call and having to wait for a tow for 2 hours. By this time it was too late for me to drive home and I had to sleep on his couch. What is going on with AAA?

All these problems were unnecessary. They used to be so reliable.