American Furniture Warehouse [AFW]’s earns a 3.5-star rating from 90 reviews, showing that the majority of furniture buyers are satisfied with their purchases.
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poor quality furniture and customer service
American Furniture Warehouse sells defective furniture and lacks Customer Service. Here is how the story goes. My husband and I purchased a black desk from AFW. We brought the desk home and there was a big chunk missing from the hutch. We went back down that night to exchange it out. We returned home with another hutch. When we opened it it was again...
Read full review of American Furniture Warehouse [AFW] and 3 commentspoor service!
I was told by American Furniture Warehouse the new pillow top mattress and boxspring was manufactured by Therapedic. When I received the bed it was only a Therapedic box spring and a cheap pillow top mattress by some unknown manufacture called Medic (manufactured by Summit). I spent over $400 for the Full size mattress and boxspring. From the first...
Read full review of American Furniture Warehouse [AFW] and 9 commentscustomer service is the worst - canceled order & never told us
We too, have had issues with American Furniture Warehouse. We purchased a bed on June 13th, and were told it would be delivered between June 18th-June 30th (at the latest). June 30th comes around and no response, so I call the store and they connect me with my sales person. He then informs me that it was shipped out on June 25th, and should be here any...
Read full review of American Furniture Warehouse [AFW] and 6 commentsvery poor customer service!
We have a total of 10,000.00 of furniture we purchased from American Furniture.. WE had a bad apple on the bar stools we picked for our new home. The wood it is made of is ply wood and the bottom are real heavy and By a fall on a carpet it popped the top off? WE paid 150.00 per stool as a matter of fact we dont even have them paid off yet. I contacted them they sent me a kid that took pictures and told us customer service would help us.. After talking to one and put though another which she said she was director of service blow my mond because all i got was a sarcasite piece of work with a high pitch voice whom name was Leveng , She was the most unconcern person i have ever had to talk to in all my life.. What happen to standing behind your product and making sure the customer was and is highly satisfied! She basically told me i was SOL and she did not have time for me... This person should not me in a position like this... I will keep sending my problem to as many people as i can until i get solved.. He has no right to sell a cheap piece of wood and not stand by his product i dont know whats worse the girl Leveng or the stool they both rate about the same wood... Very Unsatisfied Customer
The complaint has been investigated and resolved to the customer's satisfaction.
racial discrimination and bad customer service
I recently bought a table set from American Furniture Warehouse. I had to drive to a different store to pick it up because they did not have it in Aurora. I went to the mega store in Englewood and they mistreated my table as they were bringing it out to me. Not only that, an employee walked by me and made imitations of Chinese noises like I could not speak...
Read full review of American Furniture Warehouse [AFW] and 5 commentsblackballed by american furniture warehouse!
I purchased a bookcase from American Furniture Warehouse at I-25 & Filmore in Colorado Springs and assumed it came in a box and would require some assembly. When it arrived, it was fully assembled and I said I couldn't fit it in my van. They proceeded to jam it in sideways while I was talking to the shipping clerk. No mention was made that I could have it delivered.
When I got it home, I had considerable difficulty getting it out of the van and up the flight of stairs to my office. I'm 68 and live at 7000 feet. When I unwrapped it, I found a large damaged area in the back of the paneling and that many of the holes for the adjustable shelves had not been drilled. I called AFW several times to no avail except me getting the unit back in my van and taking it back to AFW.
Finally the consumer service clerk said my resources were at an end as I had been "black balled" by AFW because of our many complaints. It developed that several years ago my wife asked for missing shelf supports to be mailed to her. They never were, I found some extra ones in another bookcase. But AFW registered us as chronic complainers and now "we are not welcome to shop there".
The complaint has been investigated and resolved to the customer's satisfaction.
All I want to say is American Furniture Warehouse has some of the most unprofessional customer service agents I have ever dealt with! They will antagonize you by not offering to accommodate the customer in any way and then when you become upset then they say you, the customer are are being irate. I too had my my order canceled! Someone really needs to look into this... because it isn't always the customers fault. AFW, quit siding with your employees and take note... maybe you should just call them yourself, unidentified, or course and ask to speak to one of the managers... LOOK OUT!
I know there have to be more people out there who have had issues but just haven't posted any comments.
delivery policy at american furniture warehouse is entirely inflexible
American Furniture Warehouse at Fillmore and I-25
We purchased a sectional and ottomans from American Furniture Warehouse and dealt with a foreign woman at the register. She did not tell us that the delivery window is set by the delivery dept. and is entirely inflexible. I explained that my husband works nights and would be home at 9 am on a particular day.. She agreeably set our delivery up and when I called re. the delivery window, they said it was 8am to 10:30 am. I explained the conflict and asked for either an afternoon window or to have delivery in the latter part of the stated window. They wouldn’t budge. After going back and forth, the man asked if I wanted to cancel my order and I chose to do so. I called the next day to assure that the purchase had been taken off my VISA. He said yes, all but the cancellation fee. I talked with his supervisor and although the employees don’t appear to understand the policy, he too, was entirely inflexible.
The recliner is broken and isnt able to be used. I was told i would have to contact the manufacturer. The seat is the part that is broke on the underneath of it. It is not fixable. I would like to have it replaced if possible.
The associate name is Gilbert Duran he treated us poorly. He discriminated us. And looked at us and treated us with no respect. We have shopped here for about 15+ years and this is the first time we were discriminated this way.
American Furniture Warehouse [AFW] Reviews 0
Overview of American Furniture Warehouse [AFW] complaint handling
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American Furniture Warehouse [AFW] Contacts
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American Furniture Warehouse [AFW] phone numbers+1 (800) 992-7997+1 (800) 992-7997Click up if you have successfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number 0 0 users reported that they have successfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number Click down if you have unsuccessfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone numberCustomer Service+1 (480) 500-4200+1 (480) 500-4200Click up if you have successfully reached American Furniture Warehouse [AFW] by calling +1 (480) 500-4200 phone number 0 0 users reported that they have successfully reached American Furniture Warehouse [AFW] by calling +1 (480) 500-4200 phone number Click down if you have unsuccessfully reached American Furniture Warehouse [AFW] by calling +1 (480) 500-4200 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Warehouse [AFW] by calling +1 (480) 500-4200 phone numberArizona Customers
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American Furniture Warehouse [AFW] emailsrnaish@afwonline.com100%Confidence score: 100%Supportservice@afwonline.com100%Confidence score: 100%Support
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American Furniture Warehouse [AFW] address8820 American Way, Englewood, Colorado, 80112, United States
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American Furniture Warehouse [AFW] social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about American Furniture Warehouse [AFW] company
Recliner loveseat and our house entry door. ZOY_RD5036A002 H247/26.5M - PWR RECL CNSL LOVE-BRN 1L-5036PRL 1Our Commitment
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Just bought a couple of sofas last night. Salesman told us to contact the delivery # to set up an appointment and time for delivery. When I called they stated they already set up a time. They state the customer isn't allow to set up their own times as they have tons of other delivery's etc. I reminded them that I was the customer and shouldn't the customer be allowed to provide them with a delivery time that was convienent to them? They basically told me no and that I was more then welcome to get a refund on the couches and take my business to another furniture company that was perhaps more willing to be more flexible with a delivery time. They then proceeded to put their foot in their mouths when they asked me "if I thought I was more important then their other customers?" Well, I have news for you. I really don't care about YOUR other customers. I should be treated like YOUR only customer. I was treated extremely rude and I did NOT feel like American Furniture had ME in their best interest as a paying customer. What ever happened to the customer is always right? I'm now withdrawing our bridal registry and contacting my friends and family in Colorado to boycott sales from this company that believes they have a "monopoly" on the market and can treat their customers with such disrespect!
well i have a terrible experiance story myself...i bought my child a loft bed with desk underneath --the bolts in the ladder were stripped from day 1--my husband and i are not big compaliners so we delt with it--after 4 months of a 60 pound 8 yr old sleeping on it the steel frames had bent--- very dangerous bed----they were extremly rude when i called them--sent out an inspector who completly agreed with me when seeing it---so american futniture warehouse refused to refund or replace my money even though i was on a year warrenty! i was told i was ignorant and heard alot of ummmhummmms when i called them for the refund!