American Home Shield [AHS]
Reviews and Complaints

I signed up for AHS in 2018 based on your commercials, I thought you were an upstanding company and that you really cared about your customers and would respond in a timely manner. However, that has not been the case. Mostly everyone I have had the pleasure of speaking with was from another country, hard to understand and did not have complete records or the fact pertaining to my case. I would then be if I could be placed on a brief hold I'd agree that brief hold went from 15 to 30 min and the automatic hang-up. I've been told that the manager is assisting other callers and would call me right back (never receive the call)

I've been trying to get your company to service my air conditioner unit since May 03, 2019 with no resolution to the problem. Not even a call from your office. I have submitted several emails and recently I sent a certified letter to you I verified your address on numerous occasions the insult to me was someone returned it saying address incorrect. Today is July 21 2020, my house is extremely and unbearably hot. I've expressed to your customer service that I'm asthmatic and have other health issues that are aggravated and made worst by the heat. At this point since I can't rely on your company to fix it, I want a refund of all my moneys so I can repair or have it replaced.

Respectfully,

Jacquelyn Sherwood

They send sears out to fix my refrigerator because it is not cooling well the guy came out and said it was the gasket well they order it the second one came out and said that is not right size so he said I will call company to get the right size so he came back in and didnt say nothing went to my refrigerator got up and said just keep the refrigerator close instead of me getting up and checking I check after he left he put the wrong size in anyway try to cover up so I call american shield I dont want them out here anymore. So they send richard appliance out here last wed and they did a diagnosis they suppose to put in report about my refrigerator and I havent heard anything. Now my food is not cooling at all and. I dont want sears out here I need my refrigerator they transfer me to richards you took money out I need my refrigerator fix I need action my number is my number is [protected] please help me

My warranty clearly states they fix any linking pipes. I have a copy of the contract. The representative I spoke to on my initial call clearly state it was covered. The plumber they sent stated it wouldn't be covered without consulting AHS.
Service Professional:
CIRCA MECHANICAL LLC
[protected]
Service Request Date:
07/19/20

I had to pay a plumber to come in my house and repair the issue. They have not offered a refund what a scam!

They stated the link was in the yard, the link was in my house feeding to the yard.

I was with American Home Shield and my A/C unit was not working your firm has a contract with them and was assigned, tech came to my home and said my cooling coil was too small for my system and went outside to call rep at AHS which came back and told me it was covered being installed improperly, they said we will send out another tech for a second opinion but would cost me an additional 125.00. I said I want my own technician which I have been using for 17 years and who has been servicing my systems for all that time. They immediately came over, said that the tech who made that comment was full of sh_ and said that he hears that all the time customers about insurance warranty companies not wanting to cover the cost of parts and services. This is a scam not to pay, and as Navy veteran I am disgusted as to treatment and the fraud tactics your rep at United Air Temps and American Home Shield have set up. Pathetic.

Dino Patelis
[protected]

I called American Home Shield and waited and hour and 15 minutes on the line just get a hold of someone. The representative (Rev) who took my call was incompetent and rude, she got all the info I gave incorrectly. I asked for the receipt of the payment I did, she promised she will send it but after few seconds she took it back and said she cannot send it then released the call.

I sent a request for dryer help on 7-14-20. My appliance repair came to my home and assisted me. My complaint is not with them. My complaint is with ahs. It was discovered by 7-15-20, communication between ahs and my appliance repair that my dryer unit would be replaced and not fixed due to the item being discontinued. My complaint is that I have spent a total of 3 hours on the phone trying to get someone to answer. I am currently on hold for an hour and half with no one coming to the phone. I was told that I would be receiving a check but that I had to call again and talk with the parts department [protected] #2 which is where I currently sit on hold now going on 1 hour and half. In the past I have always been pleased with this company but this time you are at a serious fail... I was told last night that someone spoke to me about the monies on 7-22-20 and I have spoken to no one. So why do we have someone speaking non - truths. I am tired of having to sit on hold for so many hours. I have tried and tried to find a location on the website where I could have checked my status and edited that status to communicate with someone other than sitting here on hold and no one to speak with. Pandemic or no pandemic you should have people working from home that can handle and work thru these calls. Instead I feel like you may have people working for home and they are watching a movie instead of working calls. This is unexceptable. I am so disappointed in ahs. I can be contacted at [protected] or email at [protected]@yahoo.com

This may be my service # [protected].

I contacted American Home Shield on June 1, 2020. A technician came out on June 9, 2020. Parts was order and one came in, but will not fit and the module is no longer manufactured by GE for my model GE double oven a Retrofit was made years ago but in no longer carried or manufactured by GE. In short, the parts that were order, was order for a oven that had the retrofit control and overlay installed and ours was never retrofitted with the module or overlay. I have talked to American Home Shield to no avail-can't get any help. I have asked to speak to a supervisor on three different occasions (3 weeks in a row) and the Customer Service Representative (CSR) says one will call and never do. They did say that they were going to replaced the over but after speaking to the CSR today I am not sure that will happen. My Complaints are:
1. Can't get any help on either repairing or replacing my oven.
2. Customer Service Reps had to understand
3. Can't speak to a supervisor
4. American Home Shield don't care about their quality of service
5. No Complaints department or help
6. American Home Shield is a BAD company
7. From June 1 to July 27, 2020 and counting - Oven not repaired or replaced

Resolution - I just want my oven repaired or replaced
Recommendation - not use AHS

Ronnie Smith
Request#[protected]

Honestly, how are these people still in business? Great idea, ridiculous failure in every way.

This product came with our new home. Even for free it's still a waste of money. There are no local contractors that will work with them anymore, so whomever they find to send has to schedule an out-of-town visit and those only happen periodically.

There's no way to contact them kept one unanswered phone number. If you are lucky enough to get an answer after hours (yes, hours) on hold, they may or may not speak English and they will read to you all the reasons they can't help you.

The A/C they installed, four weeks after my initial call, failed two weeks later. Another Siberian hold, then told I needed to contact the manufacturer because it's under warranty. No, you contact the installer and THEY contact the manufacturer. YOU fix this.

DO NOT WASTE YOUR MONEY ON THIS SCAM. Hire your own repairs if you want accountability. This outfit is a definitely a [censored]show and probably a scam.

Called 3 weeks ago for plumber for a water leak in downstairs ceiling from bath above. Worst company ever to reach. On hold 45 minutes - then disconnected. FINALLY get someone & they IMMEDIATELY want your $125 fee to get started! You pay that & SIX! days later they still do not have a plumber available (?). Of course, you have had to continually call them to even get this information as they never return calls & leave you hanging.

After you need to give up & cancel the claim -- 3 weeks later you cannot get your $125. WTH? No manager will contact you about the problem. They are thieves!

I STILL want to hear from someone with some authority (or sense) from this Company. P-A-T-H-E-T-I-C ! American Home Shield is a fraudulent company.

I called yesterday again, because my house was 77 degrees inside. I has ms, and if I get overheated I could have an exacerbation which could land me in the hospital. This is about the 3rd time just this year alone I have called ahs to come out about my ac. The first time the technician told me to put a brick on my ac. Yesterday the technician said somebody should contact me within 4 hours, and if they don't then call them back (I would then pick my own contractor and they would reimburse me). Well... When I called them back at midnight it was over a hour wait! I hung up needless to say. I looked online last night and it said that in essence they were "looking" for a contractor. Yeah right? This morning I looked again and it said the same thing. I cancelled the request and started a new request. It said to call the contractor, so I did. The lady said she just got it and to give her a minute and she would call me back. She called me back. She said that ahs would not cover pulling and cleaning the evaporator coil, recharging the system, and cleaning the condenser coil. I looked at my coverage and nowhere does it say that those things are not covered! I want answers now! I am beyond pissed at the way I have been treated!

Having a home warranty with American Home Shield; Central Air has gone out; went on-line 7/15/20; paid the $100 Service Fee; A technician was assigned; came out; examined the unit; tried to submit the cost of the repair to AHS on 7/16/20; cannot get thru by phone to discuss the repair; cannot talk to a person; I am extremely frustrated in the customer service with this company; my air unit cannot be fixed until AHS approves the cost and diagnosis; I really would like to use the Company that has serviced my AC unit for years...HELP

Cancel Policy on these two properties:
7239 Oasis Dr, Castle Rock Co 80108.
5303 Stone Canyon, Bakersfield Ca 93306.
Frank Vaughan, [protected]@sbcglobal.net
[protected]
Reason: Service not acceptable. Service Tech Jorge from AC Overhead Door was on property for faulty garage door opener...advised AHP would pay for repair only, further advised there would be additional fees to replace opener plus additional fee for battery pack.
Please cancel policies for properties listed above immediately.

Frank Vaughan 07/08/2020

My air-conditioning went out May 27, 2020. It is now July 7, 2020 and I still have no air-conditioning. The company they sent the repair order to would make appointments and cancel last minute. The company ordered wrong parts. I filed a complaint with American Home Shield against the company and requested a new company and they sent the same company out and they still have not fixed the problem. They continued to cancel appointments and continued to show up late.

I hope this will make you think twice about using American Home Shield.
Try to call there service no.[protected].it took me 2 days for an answer
Look up any A.H.S number.You just get the same thing
They don, t even have an Email address.
Now my story.
My water heater went out on Fri.June 12, 2020.I started calling A.H.S. two days
later they answered the phone (try the number).Monday the plumber called.
Plumbers Inc.[protected]) The first thing he said was I have water damage.
His friend came out 45min. later, and said I have over $3000.00 in damage.
about 5 sq.feet, the heater sits on a tin pan.I told the plumber no on the
water damage. Next I get a email from A.H.S.(remember you can, t email them)
It will cost $900.00 for upgrades to the water heater install. all the parts
from home depot, I checked $232.00. June 22, 2020 I get a call from the
plumber, asking when do I want the water heater installed.By this time my son
Install a new water heater.Total cost $700.00.
Both me and my wife are 75, and disabled, with no water for 8 days
Like I said call any phone numbers they list (it will tell the whole story).

We have spent countless hours daily trying to resolve our ac issue. Each time we speak with Customer Service we are provided different information. American Home Shield sent a technician out on 6/15/20. On 6/19/20 we were told the claim was denied due to a missing part. After speaking with a Supervisor we were told the tech would be out to repair the unit when the part came in. When we followed up with Customer Service we were told the same thing (waiting on the part). Today we were told that our claim was denied again due to a missing washer on the ac unit. After speaking with this CSR for 30 minutes she then says we could have the AC repaired and pay out of pocket then file a claim for reimbursement. Yet she was unable to explain how we could file for reimbursement if the claim has already been denied. It just seems like everyone tells us something to pacify us and get us off the phone. We just want our AC repaired.

Won't replace 30 years old AC unit, due to leaking freon, had to refill 3 times, today had tech to come, refused to replace, paid $327 to refill freon, $75 service fee, AC running non stop just like before, house hot at 80 degrees. We are the customers of 20 years, living in the well maintained resistance, AC at 30 years old needs to be replaced, since they can't fix the leaks.Please help.

My A/C went out on 5/28/20. called to request services from American home shield per my contract. I final got an appointment with the HVAC co, Rapid Response heating and air on 6/1. The tech came and said the A/C fan was bad and he had to order the part. The heating and air co said that if I paid them an extra $65 for next day shipping they would be able to get the part quicker. He said that the home warranty co will not pay for the next day shipping. He said that American home shield only pays for standard shipping. The tech didn't order part till 6/2. Will take 5-7 business days that could be as early as 6/8 and as late as 6/10. After the HVAC co get the part, they will schedule an appointment to try and fix it. The tech could not even guarantee that the fan is going to fix the problem. going on 2 weeks no air, temps in the 90's and no end in sight. Have elder parent that lives with me with breathing problems. shouldn't have changed to AHS

I had a company out doing work on my furnance which I did not file with american home shield. They noticed that my hot water tank was leaking pretty bad and could fix it. I call ahs to let them know I was on hold for over an hour. Once the guy from ahs answered the phone I told him what happened and by this time the company had my hot water tank and could put it on. Ahs said I had to file a service request and they would send someone out within 24 to 48 hours. Ahs then proceeded to ask me to go ask the service tech if they worked with ahs. The service tech said usually the customer pays them and ahs would do the reimbursing which I told the agent I was willing to do before even talking to the serice tech. The service tech told me this is idaho and you own your own home and do not have to use who they send out anyway you can choose your own so why is ahs asking you this question? I then told the guy I would be filing a complaint and was going to let the service tech who was here and gave me a discounted price anyway finish the work. And I would not be renewing my contract if they kept wanting to argue as he kept saying I needed to request a service which I was trying to do with him with the service techwho found the problem and you could tell it had been going on for a bit and needed replaced immediately before causing severe damages.In the end I was hung up on. I paid $350 and want to be reimbursed for the $250 but online it says contact us or email but they are set up with google who wont work with them and there is no other way to handle the problem within my account, I have invoices and pictures. I am calling again but have been on hold for 25 min. Not happy with ahs. This incident happened on june 3 2020
Here is my plan info
Plan:
Pick 10
#[protected]
Expires 08/18/20

Thank you
You can reach me by email at [protected]@gmail.com

Initial service request on a kenmore series 500 washing machine would not engage spin cycle reported on 5/19/20. Till this date 6/3/20 machine is still inoperable due the the fact the technician they could not repair first call visit machine needed parts.. Ordered second time visited needed another part parts ordered... Third time visit he could not remove the inner basket to replace might have damaged other parts in the process of trying to remove I called ahs and asked for a cash out option which is available to the consumer read the other reviews which are true they give you the runaround and take forever to answer the phone I do not recommend the company at all