American Home Shield [AHS]
Reviews and Complaints

My husband and I have been with AHS for many years and had no real problems until late last year and continuing this year. Last year, we had problems with our plumbing vents and continuous stoppages. Actually had 2 reps during these requests for service (1) tell me not to pour grease down my sink, and (2) not to flush baby wipes down the toilet. Um, excuse me? My responses were to tell the first rude rep that i do NOT pour grease or anything like it into my sink, nor the garbage disposal and that it was unprofessional to assume anything unless a tech had proof after being sent to inspect my complaint, and after she hung up on me, i called back to talk to her supervisor, who wouldn't pick up and talk to me, nor deal with her ghetto employee and ended up talking to a different rep. The second one who told me not to flush baby wipes was told by me that I did NOT, in fact, have a baby, and therefore had no use for baby wipes, but thanks for diagnosing my request for service over the phone, and hinted that her psychic diagnosis saved me a 75.00 service call fee, and I couldn't believe she actually had the neeve to act indignant, and promptly put me on hold, but never picked back up. This year, our dryer pretty much tanked, it was starting to singe some items and then abruptly just quit working.they sent a sears tech, who confirmed it was simply old, the dryer motor had finally wore out, as well as the drum and another part. Cost of parts to repair far exceeded the cost to replace, so after the tech submitted his findings, they told him him no, we'll repair the motor, but not the drum or oher part, and when you do the motor repair, let us know how it is and we'll decide if we can do the other 2 parts. Wth? Last time i checked, ahs says they will repair and/or replace whichever is more cost effective. All this time (almost 3 weeks) i have no dryer, must take wet clothes to a laundromat, more money for me out of pocket. I kept calling and i finally convinced them we wanted to replace it, period. So they tell me that they'll be sending a check for 398.00 to replace the dryer and should get it in about 14 days. What a sorry bunch of cheapskates, has anyone priced modest clothes dryers lately? 500 and up. Well, check got here, and true to their reputation of lying and basically doing whatever they please, the check was shorted by 75.00. I'm wondering, did they split my 75.00 amongst them, or did just one person pocket it? Stay away from this scam company, liars and thieves, not a respectable company, and will spend more time trying to find ways to NOT honor their own contract than they do to simply do the right thing. How do you people sleep at night?

I have been a satisfied customer for over 5 years, and until recently I had my pool pump break, and heater at the same time. I called to put in a claim. This was a Friday night, and by the time the first tech came on Tuesday, my pool was looking bad, so I shocked it. Well little did I know is that they check the water and if the chemicals are not with in specs they deny. I tried to explain to them that I had just shocked it earlier that day. Additionally the first tech told me that it was an electrical issue on both. The Parts of the units in question even never touch water. This was confirmed by a second tech they sent out, but the same thing, water was not within specs. He also told me it was an electrical issue, but tested the water also, and that’s what they went with. I also contacted Hayward, the maker if the pump, and heater, and they told me that water has nothing to do with my issues, as they were electrical in nature. I was also told by a close friend and pool tech that this a common practice to deny a claim. This really disturbs me that I have been a loyal customer for over 5 years and they use this flawed process to deny my claim. I’m now on the hook for almost 5K in repairs myself… Why did I even bother to continue my warranty? Very sad in FL Additionally it took 45 min to get a person over the phone, and another 30 to get to the right person, only to find out they are now closed for the day. Not Fun!

Ref# [protected]., work order dated January 29, 2016

I have a furnace which as per American Home Shield technicians needs to be replaced. They said the repair is more costly than a replacement. I have been waiting almost a month now for them to have the cost approved between tech and office, which is the lame excuse they have been giving me, and was told it would be covered. today I receive a call stating that I will receive a check for $1200 because my policy has a $1500 limit! My policy is supposed to be for repair or replace. How the heck am I replacing for $1200?! They are deducting $300 for the two tech visits. They pay techs less than $200 to come out and $100 of it was out of my pocket, plus the second opinion was their idea so how am I on the hook for $200?! I have repeatedly told them I have children in the home, we are freezing and I need this rectified ASAP yet I'm left hanging or weeks while they know they have no intention of fixing or replacing my furnace . I have no way to pay for a replacement which is why I have this insurance in the first place. They have not given me anything in writing yet indicating what they will or will not cover the cost for my furnace. My furnace is a Dunkirk Quanum 90 and the techs they sent me were from Jazz Aire [protected] located in Little Egg Harbor, NJ and Temporite Air [protected] from the Freehold, NJ area.
PLEASE HELP.
This policy is for Morna Blumer-Vera
677 Williams Ave
Forked River, NJ 08731
[protected]
[protected]
Thank you,
Morna Blumer-Vera

I put in my first request ever with AHS last November for a Mini Refer that went bad. After weeks and several calls they finally notified me that it was not covered, I argued that it was and that was the reason I had switched from Old Republic Ins. to AHS was to cover mini refers in my both homes. AHS said it was a wine cooler and its not covered, Its not a wine cooler its a mini refer I argued to no avail. So, i gave up and bought a new refer. Just as I was about to dispose of the old one AHS calls me and says that they were wrong and that it is covered and that a supervisor would call me in 24-48 hours. That was months and several calls by me to them and still I've never spoke to a supervisor. They now ask me if I want a service request on the old refer, Its been sitting on the side of my house since Nov., and No, I want to be reimbursed for the refer I bought and get the old one hauled away. They refuse to cover it and I've had it with them. I had Old Republic before which was a great company to deal with, I will switch back to them as soon as these contracts that are worthless expire.
BUYER BEWARE THIS COMPANY IS TERRIBLE, and their people are all incompetent and can't help. I've waster many hours of my time fighting this and now I've had it they can stick their policies up their ### along with my broken refer.
BUYER BEWARE - BAD COMPANY - BUYER BEWARE

When I Purchased My contract I was Told it covered everything BUT my well pump the lady said for an additional fee They would cover everything from my well pump to my house and in between so I bought it now my pressure tank split and after saying someone would come and fix it for 3 days now they say Its not covered after explaining I paid extra for the coverage and asked them to listen to the conversation when I bought the warranty I was hung up on ...I have been lied to and stole from by them ...Isnt that called obtaining money under false pretences?

When we bought our new home we were delighted to learn that it came with a home warranty on all major appliances. Wow, were we naive.

Shortly after moving in our refrigerator died. We quickly called American Home Shield (AHS) to see what could be done. They informed us that they would send a tech out to see if it could be repaired.

The tech came out and told us the fridge needed a new compressor and dryer. He stated that he would forward his findings to AHS. Within 24-48 hours someone from AHS called us and told us that the tech stated that due to 3rd party tampering the fridge could not be covered under the warranty, no repairs would be done, goodbye.

I called the contracted tech's company asap after this call. I spoke to the staff there who stated that is not what the tech reported and that I should call AHS back. So I did. I spoke to a man at AHS and told him the run down and asked what they were trying to pull by fabricating that report. He apologized and stated AHS made a mistake and that the tech would be approved to order parts and make repairs.

A week or so goes by, the tech returns, replaces the parts in the fridge and bam, the fridge works...for one week, then it dies again. Ice in the freezer melts all over my 100 year old hard wood floors and warps them.

We call AHS again. They send out the same tech to inspect. He does some further testing and tells us that there is an internal leak somewhere inside the fridge that was not there during his first inspection. He states that the fridge is no longer repairable as no one will replace internal coils. okay, cool. we get a new fridge, right? WRONG!

We wait to hear from AHS about what to do next, but no phone call arrives. Instead, we get an email reminding us that a tech is coming to inspect our fridge. Mind you, we did not get notified of this by a person, just an email We have no idea what is going on. I call the company listed on the email and ask them why are they schedule to come repair our unrepairable fridge. The gal tells me that AHS told them it was a second opinion they needed. I told the gal everything that had happened to date and she was appalled. We had been out of a fridge for a month already and they wanted us to wait another week for a second opinion and who knows how long after that for a repair they may not even work. The gal told me that they will not repair internal leaks either and the work order was a waste of time and wrong for AHS to put us through all this. She told me to call AHS back and demand that if they want a second opinion that they find someone who can come out next day to do it,

I call AHS back and relay the message. I am placed on hold for who knows how long, then told that Sears can come out in 5 days to inspect. I reluctantly agree. The Sears tech comes and states the fridge needs a new compressor and dryer. He thinks the leak is external, though to be sure they have to replace what they already replaced the first time AGAIN! Mind you, I could have already bought a new fridge for the amount of money AHS paid in parts and labor at this point!

The Sears tech schedules us for a repair date and orders the new parts. He prints off a receipt that shows our scheduled repair date and approximate time for the following week. I take off the day from work, schedule my activities around this repair and no one shows up. I get a voicemail recording "reminding" me of my appointment on the next business day. WHAT! I call Sears and say, hey wait a minute, you can't change a scheduled appointment on the day and time you are supposed to be here! They don't care "Sorry ma'am, you are scheduled for ..." Bull crap. I ask for a supervisor, wait for 30 minutes for one to pick up the phone, I tell him I took the day off from work for the repair and someone needs to get out here today, he then almost immediately transfers me to a third party repair company (instead of fixing the problem himself, he passed the buck...great leadership skills there Sears!). The third party picks up. It is a male with a heavy middle eastern accent. He proceeds to YELL at me that my appointment was not that day. I tell him I have the paperwork to show it IS today! I can fax it, text it, or email it to him to show that it is typed on a receipt with today's date. I tell them that Sears rescheduled it without authorization from us. He again YELLS at me basically calling me a liar. At that point I hung up. No refrigerator is worth this abuse.

I call AHS back and ask to speak to a supervisor. I get a man's voicemail. I leave a detailed message about the treatment I received from sears and their NO Show. He NEVER calls back. Instead a female, not a supervisor calls back and acts like a complete a-hole. I repeat everything to her and tell her that we are no longer working with sears due to their treatment and no show. I had already, at this point, called Sears and told them not to come for the repair and to pick up the parts they had order and return them. UPS was schedule to pick up next day. AHS lady tells me Sears has to do the repair. I counter that Uh, no they don't. They have many companies they contract with. Parts are being returned, contract with Sears over. Fix it. She says it is Sears or nothing. I explain to her that a tech they contracted already told them that the system in non repairable...why are we being punished because of their lack of trust in their own techs? We had been out of a fridge for almost 2 months now with 4 children in the home. Two of which drink a gallon of milk within two days. Can you say NIGHTMARE! She has no sympathy.

I told her that at this point it is illogical to keep trying to repair the fridge. I could have bought a new one for all they money they had spent on repairs. Still this lady is unmoved. She was very clear in her next words to me. She stated that AHS will continue to do repairs on the fridge as long as possible before ever considering a replacement.

Copy that lady. So basically, AHS is a farce. A joke. What they offer is a lie. I really should have told her to shove the warranty up her ###. You shouldn't work in customer service if you have no sympathy or empathy for your customers. Imagine the fear you would have having to place perishable goods in a fridge that you know could die at any moment. Trust me, I know and the expense of that, having to throw out an entire freezer worth of food, plus the damage to my hardwood floors from the ice melting in the freezer is huge. People can't live like that.

I would never, ever consider a home warranty with this company in the future. My fear is that all home warranty companies operate like this. Makes no sense. I bought a new fridge out of our own money after all this. Spent $650 for a beautiful stainless steel, side by side, Frigidaire floor model from Best Buy. That is about half the amount they would have spent on all repairs if we let Sears come in. Does that make sense to you? I call this whole fiasco a whole lot of LACK of COMMON SENSE.

I requested AHS to service a broken Fujitsu A/C system sometime in September. They sent the name of a company that was supposed to contact me regarding this. We never received any call from them and when we attempted to contact the business they did not respond to emails or phone calls. I contacted AHS again and asked for a new company and to never use this company for us again. After telling them this they set up an appointment with the same company again, and again we did not receive any phone calls. I told AHS not to use them and find us another company in which they replied that they couldn't find anyone else and for us to locate a AC technician and send the invoice in to the reimbursement department. We had the work completed in November and the whole unit had to be replaced and when I sent in the reimbursement paperwork to AHS I received an email from them stating they would not reimburse me because I failed to contact them prior to having the work done. At no time during my conversation did they mention this or provide any documentation supporting it. They have a growing list of complaints against them and I suggest you save your money and just pay out of pocket instead of paying for their services and paying out of your own pocket like I did.

Our case was assigned to a technician from Air Pro Master {Jose}. He came out on 12/7/2015 to repair a gasket leaking in the master bathroom tub. He reviewed the leak which was leaking into the downstairs condo. He told us he did not have the part so he would order it and return. To this date 1/4/2016 we have not heard from him. We have tried to get resolution with AHS as well as Air Pro Master both to no avail. We are being threatened by the HOA to get this resolved or they will levy a fine. We have already been issued a bill for investigation of the leak for 340.00 and a proposal to repair for 1500.00 which we will have to pay to avoid any further damage. We offered to AHS to have the repair made by the HOA contractor but they declined saying they would have to get Air Pro Master to rescind the contract. Air Pro Master declined stating they are waiting on a part ordered to come in. We need resolution.

April 2015 we were without hot water due to a problem with our water heater. AHS wanted to only take the advice of their " preferred" contractor who could not see us until a week later, even after we demanded for a second contractor who indeed came out within 24 hours. The second contractor gave their opinion of what was needed but AHS WANTED TO HEAR FROM THEIR " preferred" contractor, so we wait and low and behold, SAME OPINION. Then we have to wait to have the water heater (a special ) order from the "preferred contractor's" preferred supplier. The second contractor had one we could use. So we were without hot water for 3 weeks all because of AHS attitude of not being responsive to our needs. Now, we are facing the exact situation again. The water heater is faulty and now we are waiting again a week for the same preferred contractor

Not being an american home shield contractor we were contacted by them to effect an emergency change out of an evaporative cooler just outside our service area. We calculated the charges, they agreed to them and delivered the equipment to us. Repairs were completed, and we waited for payment. And waited. And waited, and waited, until we contacted them again. They told us that they paid it. Uh hell no. Oh, they sent a joint check to the home owner. And refused to pay us. The homeowner has been paying us minimally, never do business with these low life # pos's its not my fault nor my problem that they mis-paid on this bill. They neither honor nor pay on their agreements.

I waited long enough to have enough facts to be able to conclude the terrible service I have received by American Home Shield. This one star represents how they failed on two occasions to proper delivery their services and overall carelessness of the staff taking information or providing status. 1. My water heater broke down producing hot water. It had to be replaced when AHS Plumber came to inspect it. I learned AHS only covered $1, 500 as the hot water was a dual system to also provide heating. Therefore it fell under Air/Heat of contract with max $1, 500 coverage. So, I authorize AHS immediately to proceed, and provided payment method to the plumber for the remaining charges of $1, 882. At the time while I was out of the country I called 2 days later to make sure they had placed the order for a new WH for my tenant, only to learn that they had not proceeded with the order. I called 5 more times to only provide the same authorization (customer service and status check, plus the plumber) as each time AHS stated they didn't have records of my authorization. The 2-3 day delivery of the Water Heater ended up 14 days later. At some point, AHS had dropped the ball and had not placed the order; one of the representatives had also admitted it. Only after my 8th call, they told me they had just placed the order. This is in the East Coast, late October, and my tenants didn't have their water heater for 15 days. They requested for credit for their rent due to this delay. I was very frustrated to hear from AHS this statement several times: that per the contract a delay in parts is not our responsibility. However, this was clearly not a part delay; it was negligence to record my authorization, delay in placing the order, coordinate and follow up. My out of pocket loss was much higher than what AHS has paid. This was simply due to their company negligence and mismanagement. By then I had spent $50 on overseas calls and providing $200 rent reduction and much time lost after over 12 days delay. The 2nd repair, according to my tenant, the washer had a gas smell and started making noise when turned on. We placed the order through AHS. First technician from PRO APPLIANCE SERVICES came, didn't see anything wrong, and turned on the machine and left. However, didn't test to see if it is properly functioning all the way. After he left, the tenant tried to use it, but it wouldn't drain. We had the technician come back for a recall. His second time, he wasn’t sure and left by saying he will consult Maytag. A week passed without any notification, we followed up with AHS learning that his diagnosis was that this is a plumbing issue not appliance. This time a plumber came, but he also said there is no issue with plumbing, it is appliance problem. Keep in mind that each time there was a wait to schedule a time for each visit and many calls to follow up. I had called AHS, the Appliance Technician and the plumber to find out why it is so hard to fix this maytag washer. I told AHS, their responsibility is to send a technician who knows how to fix Maytag brand. This time, they sent another technician (from ATECHDMV) who diagnosed that the pump needs replacement. Then again, we had to wait for parts. Now we are into the 4th week. The part arrives on Nov 27th. However, on Dec. 1st. When I called AHS and the appliance Tech. neither told me that the part had arrived. In fact, AHS stated that the part is schedule to arrive Dec 2nd (the following day) and the Technician had not returned my call. On Dec. 3rd when we didn't hear back about the part arrival, my tenant followed up and asked if he can schedule a time frame for installation as a place holder in case the part would arrive later that week. That day, after several calls and investigation, my tenant learned that the part was indeed delivered on Nov 27th. However, no one let us know. The Technician was as un-organized as AHS. So, at that time, they refused to schedule it earlier knowing that they had the part and failed to call for scheduling the repair. Therefore the installation is still set for next week, delaying this repair for 5 weeks. I called AHS, they have no justification. Each representative has his or her option, and mostly not taking responsibility for their actions. I am again to provide credit towards my tenant’s rent due to not having a washer for 5 weeks. This is a good washer. The same washer is in all the other owners of the building. The fact is that AHS failed to have the right technician to come out from the beginning, plus not following through. I am still hoping that the technician will be able to fix it with the identified part. In conclusion, I am very dissatisfied with AHS services. It has been a lot of headaches and wasted time, plus I have paid tenant to compensate for AHS delays, negligence and mishandling of my repair orders.

I called AHS for info on their home warranty plans. The rep I spoke with assured me that if I signed up I would have until Nov 28, 2015 to cancel if I decided that it was not for me. Against my better judgement I signed up. I called to cancel the contract which had not even started on Nov. 25, 2015. I was told that it had expired on Nov 14, 2015. Again I was assured that nothing would be taken from my account. On Nov 29, 2015 they took $69. 42 from account. I called on that date and was told that it would be returned to my account. I called Dec 5, 2015 and got some recording that said before I can get service I needed to pay the balance of $69.42 ( I went through service because I thought I would be able to get a live person). This is Dec. 5, 2015 and it still has not been returned. I have found out that someone at AHS was very irresponsible in handling my situation. They cancelled the contract but failed to cancel the ACH draft. Now I have to wait for possibly 2 more weeks before I get reimbursed because the request was sent in on Dec 2 (a week later). Bad business dealings. So it doesn't matter one iota to them that my account was messed up due to their irresponsible customer service representative. I will never do business with that company again.

This is a scam company. I don't know how they stay in business. I have had the "insurance" for 16 months. After almost a year, I filed a claim for an electrical problem. No one ever came. Then the hot water heater burned out. I filed a claim. No one came to repair it. I called, but no one answered 2 different times, so I left messages. After 4 days of no hot water, I had no choice but to hire a plumber. I wrote to AHS to get reimbursed. They refused, saying that they will not cover costs if I hire the plumber directly. Of course, they never hired the plumber, so I had to. Now, to my disbelief, they finally have an electrician coming, and this is after 4 months since I filed the claim. This company is a scam. Stay away from them.

I had to talk to several reps, many difficult to understand and wrote down incorrect info. Just trying to fix a 4 yr old maytag frig, was told by ahs staff time frame of 7-14 days! hello thousands in food and frozen meat, will not keep! the only help was the sears service tech, who could hear me talking to ahs, the sears tech, edward called his boss found part and said they can come out day after thanksgiving, he is a wonderful technician, i believe based out of winter park florida, thanks edward!

I have a warranty with AHS for home repairs. Thursday, November 12, 2015, my hot water heater leaked all over my bedroom and hall. I contacted AHS and was told a plumber would be out Friday, November 13. He was a no show. When I called AHS (still Friday) I was told that no one else could be sent, that someone would be out on Monday, November 16. On Monday, the plumber came out and said that the hot water heater needed to be replaced, and that he would be out in the morning to take care of it. That night (still Monday) the plumber called and said that he couldn't use his supplier, that AHS had ordered it from Home Depot and that it would take a week. I called AHS (still Monday) and was told that they would ok with the plumber for him to use his own supplier. It is now Tuesday, November 17. The plumber called to tell me that AHS still would not let him use his supplier. AHS states that a hot water heater should be delivered by Friday, and that if they try to get one from somewhere else that I have to pay a restocking fee. After 45 minutes on hold, I finally spoke to someone who is supposed to be a supervisor (Melissa). She told me that she would investigate and call me back in 30minutes. That was three hours ago. These people are thieves.

My name is Sheila Harrell and my contract # is [protected]. Today is Nov 09, 2015 and I have had 3 visits for a repair and have the same problem... Here's the facts: 1 ) garage door acts if its coming off rails 2) the noise is horrendous and is so loud, that my neighbor came out to see what the noise was. 3) The garage door repairman says I need an electrician to install a dedicated outlet in order complete the repair 4) On Friday, Nov 07, 2015 the electrician told me to contact AHS again to settle this. 5) I am going to sue if that door falls onto my only car or cause harm to me or my family or friends. 6) This is a dangerous situation and I WILL SUE ALL PERSONS INVOLVED IN THIS REPAIR

Here is a story I wanted to share with everyone about how some companies are deceptive regarding their services that they provide to the public. I have bought membership from American Home Shield (AHS) earlier this year. On Wednesday September 30th our water heater leaked and flooded half my home. We drained and disconnected the water heater, and as a result, had no hot water. The next day I called AHS to have someone come out and fix the problem. They sent their work order to a plumbing company, Quality Plumbing Solution, to complete the work. Mr. Chris of Quality Plumbing Solution reached out to me to set up an appointment. We scheduled for Wednesday, October 7th between 10:00am to 3:00pm. I took the day off from work and waited for the technician, but nobody showed. I called Chris at Quality Plumbing Solution and inquired, to which he replied, “Sorry, the technician had an emergency and couldn’t show up.” I asked why I was not informed, to which he replied with an apology. Chris set up an appointment for the next day, Thursday, October 8th between 1:00pm to 3:00pm and assured me the technician will be there. I had to take another half day off from work to accommodate, but come Thursday, nobody showed. Again. I called Chris back at Quality Plumbing Solution and inquired about the technician, to which he replied, “We can’t reach him and he hasn’t responded to any of his appointments for the day.” He then told me they couldn’t do anything for me anymore and to find another plumbing company. At this point (Thursday evening), I was unsure how to proceed and called AHS for assistance. I explained what happened and received an apology, but was told they had to confirm with Quality Plumbing Solutions why the service was not performed before they could send another vendor to complete the work. AHS stated they would call me back to confirm. Since I did not receive a call by the next evening, Friday October 9th, I called AHS for a status update. At that time, ASH set up an appointment for today, 8:00am, October 10th. In fact, they made sure to schedule the appointment for first thing in the morning due to its urgent nature. I was also provided with the telephone number of the new vendor, AZ Remodeling & Plumbing, Inc. By 9:00am, no technician had arrived, so I called AZ Plumbing to inquire. I spoke with a gentleman by the name of Paul. Paul told me he has the work order, but received a cancellation from AHS. You can imagine by now, I was annoyed. I called AHS and asked to speak with a supervisor to sort out these issues. After being placed on hold for 45 minutes (really, AHS?), a supervisor by the name of Brittany came on the line. I explained all the events that had transpired in the last 10 days and asked for an explanation, to which she replied, “We have to confirm with the first company (Quality Plumbing Solutions) before we can provide another vendor.” I clarified that the confirmation must have taken place if the appointment with the new vendor, AZ Plumbing, was given to me when I called on Friday (why else schedule the new appointment, AHS?). Disregarding my statement, she simply restated herself. I questioned the integrity and business ethics of AHS for handling this situation as poorly as they have. I have been a real estate professional for a number of years, and as part of our incentives, we have always recommended top services, such as home warranty, moving and storage, etc. to our clients. Personally, I have always recommended AHS to all of my clients for their home warranty needs. I have also taken the AHS services for my own home. At this juncture, I am sorry to say, that I will no longer recommend AHS services to my clients. In fact, I will highly discourage anybody – clients, friends, relatives – from subscribing to AHS for home warranty services. Shame on you, AHS.

I called regarding my dishwasher and to have someone come out to fix it. American Home shield (headquarters in Tennessee) then charged me $75 claiming they sent someone out to fix my dishwater even though no one did come. When I asked them to provide proof, ie, signed service order or something or look into it with the company they contracted with they say they couldn't provide proof, just another verbal confirmation from the contracted company that they sent someone out to fish my dishwasher which still has not been fixed and no one came!. I asked to put me in contact with the contracted company and they said it's against their policy. I've been dealing with this for the past 2 months. Every time I call I'm on hold for at least 45 minutes and again was told they can't provide me with any documentation. I am so fed up with this. I've been paying my monthly fees to a company that is not doing anything. I think I'm doing to be filing complaints with anyone who is willing to look into this company to if their business is legit. I will definitely be contacting the news channel to look into this company. I urge anyone who has problems with this company to do the same.

I rent my home to a military family... In July which is one of the hottest times of the year here in Columbia, SC. My tenants called me stating the air condition unit was out. I called American Home Shield (AHS). They said it would take a few days to come out. That wouldn't work it's over 100 degrees and I have a infant and a lady that is pregnant in the home. The said that's all they could do. So I called Spring Valley and they came out the same day and replaced the motor for $488 plus service call. A few days later the tenants called and told me the AC was making noise... I stated I'll call the AHS company and see what they can do. This time they sent out a technician who replaced the fan blade and left. Everything was working when he left. That next thing I know I get a call again saying the AC was making noise and the top of the AC unit has a hole in it. I called the AHS again, and they send the technician back out, same person. He took the motor and the blade out and said he will have to order the parts and that it would take a month before he can fix it. This was unacceptable and I again called AHS. They said they would talk to the technician, it was a week before any from there contacted us. The came me the number to the technician's office. I called there and they knew nothing as far as information, they said they will have the technician call me. I called AHS again and told them I have to get AC in that house, so I called another company to go out. The new Technician said the motor was gone and the top was missing. That was when I realized that the AHS technician had taking the motor, fan blade and top with him. I was never told he was doing that. I had to pay the new technician $512 for a motor blade and top. Now I have contacted AHS again, explained to them what has taken place. I was told to send in the documents for review and they would give me a refund. During this entire time with each and every call, their customer service department was very rude and nasty. When I asked to speak to a supervisor, they would say they didn't have a supervisor, or the supervisor wasn't at work that day. Always another excuse after another. Finally a very nice lady told us that the technician hadn't reported to them as per the policy. He was suppose to have 24 hrs. to inform them and up to that day he hadn't reported. She told me to fax in the documents and she would take care of the reimbursement. Today is Oct 5th, 2015. Just got off the phone with another poor customer service individual and she stated she wasn't going to pay for the motor or the top, only the fan. When asked why not, she stated because she said so. She stated she will call the technician and have him bring the motor fan and top back. Lets see, he took it in July, this is Oct. Why is it taking this long for them to get my motor back when I told him to bring it back in July, and in Aug. Now they're not going to pay me for getting something fix that I pay them to fix. This place is a rip off and so it the technician they sent out. Stay away for this people. STAY AWAY FROM AMERICAN HOME SHIELD!

The date I started having problems with American Home Shield was March 17, 2015. I requested them to check my air conditioner because it was blowing air in one room only. They sent out provider in my area (Platinum Repair Inc.) He checked the air conditioner and listed the problems on the work order, he stated he would turn it into American Home Shield and I would hear from them in 24 hrs. I didn't. I called AMS a few days later to find out the status of the report and was told the problem was not covered in the contract. I checked my contract and found the problem was covered and called them back. (The problem was with the duct in the air conditioner and it is located in the wall.) I was then told by a representative that in order to fix the problem they would have to break the wall to get to the duct. I informed her that that process is in my contract and was covered. She responded it wasn't and they would not fix it. I asked to speak to a supervisor and she told me she would have to have the supervisor call me back. Upset I gave her the number. A supervisor did call back, checked the contract and told me the problem was covered. He said he would take care of the problem and someone would come out to repair the air conditioner. Another company came out West Coast Chief Repair this was around the end of April. I was told the same thing, the problem was the duct, but he said he would need a camera to find out exactly where the problem was. He does the work order and same thing "I would hear from AHS within 24 hrs. again nothing from them I call them a week later and they tell me again I'm not covered. I go through the same thing again, they send me letters saying the request is denied and they closed the case. I call them the representative tells me they closed it. I talked to another supervisor and we go through the same thing. it is covered we'll send somebody out and you won't have to pay another co-payment. Well they sent another company out. Relaxed Heating and Air inc.. When this man comes out checks the air conditioner and tells me exactly what needs to be done and where he would have to break the wall to fix it. He turns in his report to AHS and tells me when his company hears from them I would be notified. Of course I don't hear from AHS until I call them. They tell me that company doesn't have the camera to find the problem but as I said this man new exactly what needed to be done. So now they want to send somebody else out to look at it. A this point I am thoroughly frustrated because everyone they sent out didn't have the camera that was supposedly needed to find the problem. Oh now we are in June when relaxed came out. and all this time I'm still paying the premium for this insurance. Well I talked to another representative that was very apologetic and she stated the representative I talked to before was going to return my premium for a month because of the problems I was having. That never happen. Finally they found a company that had the camera they needed to go in and find where the problem. This man takes his camera, goes in the heater/air part takes pictures and tells me the problem is the unit needed to be cleaned and that's why the air conditioner is not working. Now mind you yes the pictures I saw had a lot of dust and dirt and it does need to be cleaned but that had nothing to do with the fact that the air was going inside the wall and not coming out and that is because the duct needed to be fixed. So when he sent his report to AHS they ran with it. They said the problem was a maintenance problem and that was not covered in the contract. I guess you know I was livid and I realized all they were looking for was a reason not to fix my air conditioner and I found out the same way about that as everything else. The man comes out, sends his report to AHS, they don't call me, I call them, they look it up and tell me. then they send me a denial letter, but this time I was so frustrated that I told them to cancel my insurance. That was another problem because I told them to cancel earlier and I was told I had to complete a form that another representative completed over the phone and that took about 2 weeks before they called me to verify it and in the mean time they send another air conditioner person out with no camera to tell me he could do nothing because he didn't have a camera. Well when they processed the cancellation the second time, I was fed up and just let it happen. I ended up finding a person that works for an air conditioner company that (without a camera) found the problem which was (as said in the beginning) the duct was not connected and the air was going inside the wall. He opened the wall exactly where the duct was fixed it and took pictures of what he did. Now I'm paying somebody to fix it when I took out this insurance to do exactly what I ended up having to pay someone else to do. I have attached pictures of the person fixing the air conditioner, notes from the conversations I had with the people at AHS and work orders from two of the companies that came out. Thank you Sharon Kelley 775 W. Palm St. Compton, Ca 90220