Anthropologie review: never encountered such terrible service and policies 10

OMG I TOTALLY AGREE WITH YOU. ANTHROPOLOGIE CUSTOMER SERVICE IS THE WORST THING I'VE EVER ENCOUNTERED. PEOPLE: DON'T EVER SHOP THERE. THEY SUCKS. LET ME REPEAT THAT: SUCKS! TERRIBLE!

Anthropologie custimer service has always been outstanding for me, and I've shopped there for 7 years. (both online and in-store)

I have been shopping with Anthropologie for years and never encounter a problem. Yes, they do split some of the items into two packages to expedite the shipment. Their customer service is outstanding...

Anthropologie international customer service is even worse! I bought a green dress from them and shoes to mathc. A few days later, I received an email from them telling me that the I had purchased was out of stock. Why let me purchase it then? I told them to cancel the order, as I had no need for the shoes without the dress. They told me it was too late to cancel my order? WTF? I don't want to pay $50 shipping for one lousy pair of shoes. They tell me I can send them back for a refund, but I won't have my shipping costs refunded. I am furious! Furthermore, it has been six days now and I have still not been refunded for the out-of-stock dress, for which I have been charged even though I will not be receiving it. Seriously thinking of opening up a dispute claim with PayPal. I do a lot of online shopping but I am never, ever shopping at Anthropologie again. Their customer service is the worst I have ever encountered. International shoppers BEWARE!

Well looks like anthropology came to UK and brought with them an awful customer service. I have send them returns with proof of postage over a month ago. Most mail companies in UK supply free returns postage label anyway. I'm still talking to them over email and they keep saying same thing over and over again that without a tricking number they can't trace my parcel. It so frustrating that they won't offer to me any other solution it like talking to robots. Looks like Im gonna have to go to the financial ombudsman to get my money back! Very disappointing as
I was looking forward to shopping with them

Anthropologie customer service and corporate office is the PITS! I can't count how many problems i've had with them but the most aggravating aside from my lost packages and double billing and items continually listed as in stock to get an email 3 days later stating my ORDER WAS CANCELED due to the item(s) being out of stock then i check the item and it's IN STOCK and I then take my time to call them inquiring as to why my orders get canceled when theyre still listed in stock to get "OH, OUR ORDERS AUTOMATICALLY CANCEL OUT IN THREE DAYS IF THEY AREN'T PICKED" MEANING THE CUSTOMERS SUFFER FOR THEIR SLOW WAREHOUSE PERSONNEL AND LACK OF MANAGEMENT. MIND YOU, MY FUND ENDS UP TIED UP 7-10 BANKING DAYS WITH EVERY CANCELATION. THE HUMDINGER FOR ME IS WHEN I HIT THEIR SALES DAYS IN ADVANCE FORM WHEN MY SIZE SELLS OUT TO GET MY ITEMS CANCELLED MEANING THEY HAVE NO PECKING ORDER FOR WHO ORDERS FIRST..I KNOW WITH CERTAINLY IM AMONG THE FIRST TO ORDER THESE ITEMS BECAUSE I WATCH THEM TO SEE HOW MANY DAYS IT TAKES THEREAFTER BEFORE MY SIZE IS GONE AND AMAZINGLY, WHILE I ORDER FIRST, I GET THE CANCELATION. YOU PEOPLE NEED HELP.

We have lived in Hoboken for six months. A couple months ago mother in law was visiting us in Hoboken on Sunday August 23rd is when the incident took place. It was 82 degrees in Hoboken and as I walked around Anthropologie with my husband and his mother we came across a large jug of what everyone, including us assumed was iced tea with tray a various pastries. There was no label on on the self serve beverage dispenser or the food, nor was there any hostess of any kind during the entire time I was in the store there was never someone monitoring the food and beverage setup. My first thought was how nice that was of them to serve refreshments to the public on a hot afternoon. I didn't take anything and continued looking around on the first floor. My opinion of the refreshments quickly changed when my panicked husband came rushing over to me asking for the water in my bag informing me his mother just had taken a few large gulps of the "iced-tea" and was more than distraught as she immediately felt alcohol in her system. My husband's mother is the sweetest woman in the world and it was heartbreaking to watch her fight the tears welling up in her eyes as she explained politely to the very rude sales employee that the reason they should put a sign up listing the ingredients of the serve yourself refreshment was because she is a recovering alcoholic, sober without a sip of alcohol for 2 years until last Sunday. The girl dismissed my mother in law with a disgusting judgemental attitude and I was infuriated. I immediately went up to speak to someone at the front perhaps a manager or someone with a heart and any hint of a moral compass. The magnitude of rudeness and patronizing looks I received was overwhelming. It was almost as if they were insinuating I did something wrong by bringing this to their attention. No apologies were given, no sympathy, understanding or common decency. The girl did not even make eye contact with me but said quietly she would tell her manager. When we left 40 minutes later there was a small, cardboard sign with small writing in pen that said PEACH MANGO BELLINI (with champagne) in smaller print in parentheses. I hope everyone can read the flimsy, informal sign that wasn't even taped, just leaning against the jug containing the drink. To preface the story my mother in law was visiting from Canada for her birthday and we were at Anthropology specifically to buy her a birthday present. This was the worst birthday present I could have ever imagined. However, my mother in law is strong and she wanted to overcome this and not make a bigger scene than we had already so we continued to shop and as we did I got to thinking of all the people who had this drink before 2 PM and no wonder the young girls getting refills were giggling when we entered the store. They were drinking free alcohol and didn't have to show ID! No one was monitoring who helped themselves to as many glasses of what we found out was not the refreshing iced tea with floating raspberries but peach mango bellinis with champagne in them. I have been thinking long and hard and doing research on the laws in New Jersey. I promise you I will be looking for an appropriate lawyer this week because I don't want someone to get hurt and it's not appropriate for minors to be served alcohol. The situation was handled so dismissively by your employees at this location. Its against the law to have a self serve beverage dispenser that is not clearly labeled with its contents. Not to mention if you are going to have alcoholic beverages in a self serve beverage dispenser is it appropriate to leave it unattended? If you are going to serve alcoholic beverages in your store they should be monitored and every ingredient should be labeled clearly (not everyone knows what a bellini is, especially children) and the sign should be directly taped or fastened on the beverage dispenser. The little flimsy cardboard sign that was eventually placed leaning against the glass dispenser which could easily be knocked over or blown away. They should probably label the food too considering the amount of people who have food allergies. I am disgusted with the situation. Their store likely served alcohol to more than one minor that day.

Exactly one week later I called the store asking if they were serving a beverage on Sunday and she said they weren't but they do serve beverages frequently. I then was curious as to the exact ingredients in the beverage and so I said I was having a party and wanted to have the Bellinis could they please email me the ingredients. I was shocked to find out there was 6 bottles of champagne in the recipe. At that point I did feel compelled to contact a lawyer to ensure the safety of the public. I sent an email and after four or five days have received an apology from a supervisor of some kind and they offered us gift cards which I found almost insulting at the time. What is an appropriate gift card amount for my mother in laws emotional distress. The only reason I haven’t taken this to the Public like the woman who was forced to breastfeed in a bathroom at the Anthropologie in California is because I actually respect other people and their jobs and I don’t want to create unnecessary drama. Hoevever I feel as though they could care less about this situation and that they don’t see any wrongdoing. The emotional distress this has caused our entire family is ongoing. At first all I wanted was a genuine apology to my mother in law, but now after being ignored for more than a month by Lisa Burke I feel like something more should be done. Let me know what you think about this and I hope the public will take this more seriously then Anthropologie did.

I've encountered same cancelling order after purchasing problem. Since I'm living in New Zealand and the international postage needs to be taken into consideration when I chose what to purchase. It really aggravated me when I was informed that the two most valuable items I wanted to purchase was out of stock, while I still have to pay the same international postage for the other random items I picked to compliment my shopping basket. Seriously shocked at this kind of behaviour and will never ever shop at this website again.

I've had similar and even worse experiences. I liked their clothing but I won't buy any item from Anthro, Urban Outfitters, Free People, Terrain, BHLDN (all from the same group) for the rest of my life. Search online and see why other customers also boycott this company. Find other alternatives that are much more ethical.

I stopped by a store the other evening and I asked two clerks (just standing there chatting) what the conversion from European to American sizing was (the pants I was looking at were European). They just sort of shrugged their shoulders and one of them said, "xxx ... I think?" Then they continued to just talk and mill around and look at me like I was a stranger that had wondered into their living room. I finally encountered a really friendly and helpful woman in the back dressing room. I was unsure about the size of jeans I picked out (and they didn't have a size smaller on the rack) so she told me to wear them and be sure to save the tag and receipt in case I want to return them. They assured me they could order a size down for me if need be. Well, I decided to call them and let them know that I'd like them to order the size down. The woman on the phone said, "We CANNOT order anything for you unless you are actually in the store." I explained again that I was in the store, bought over $200.00 worth of clothes, and now I just needed them to order the size down for me and I'd come in and pick it up. "We absolutely CANNOT do business with you over the phone. Only in person. You can order the size down yourself online but otherwise, unless you come in, we can't help you." So entirely strange and super hostile. Not sure what is going on at Anthropologie but maybe all those embroidered bohemian patterns and silky fabrics are making them too sun-drenched and thirsty. Come off the beach Anthropologie and hydrate, you're getting spacey and crabby.