AOL
Reviews and Complaints

I am very disappointed in aol gold. It is slow. Many features say coming soon. Why wasn't it complete before telling us we needed to upgrade? I click on an email and wait and wait for it to come in. I kept aol 9.8 for some of my information. I have been a customer since 2001. So very disappointed!
With aol 9.8 I kept receiving messages too slow, I needed a faster provider. I use google chrome now for facebook, netflix etc.

For over two days now, both incoming and outgoing e-mails are sporadically not going through. I've spoken with tech support repeatedly and only gotten a run around. Being told we know there's a problem and you'll just have to wait until we fix it is not customer service. i was promised a call back within 24-48 hours with an update; needles to say, never got one. How does one actually engage with someone, anyone who can fix the problem?

To Whom it may concern,
I am really tired of seeing in the daily headlines, "So in so's wardrobe malfunction" always about a beautiful woman. Isn't there anything more interesting to report? Why don't you report about men's zippers being down? It's stupid and it makes you look silly and shallow. Please change it or tell me how to keep this worthless nonsense off my radar.
Thank you
Tired of the ### AOL Customer for over 15 years
[protected]@aol.com

I have 2 accounts with aol the first account is about 12 years old w/o any issues regarding credit card use. The second account is about 2 years old and I pay $4.99 each month for each account. About 2 months ago I was informed I needed to upgrade my credit info. I have obediently upgraded about 20 times and get the same results...there is an error can't update. I went to the bank to reassure everything was fine with my card and it's not my issue. I have sent emails and notes to these geniuses w/o success. Right now I am waiting and will use this BS as entertainment and to see what they are going to do. Isn't that great a tech company that can't fix their system to get paid?

Deleting unread email.

When I read email, I normally delete it. However, I leave it there among unread email if I have a reason to refer to it again. Also, when I go through my unread email, I often delete items that I do not want to read, but may keep others which I have read but which I do not want deleted. This worked fine until the last few days, when AOL has started deleting whole batches of email both unread and read if I have read a few of them. In the last few days I have lost hundreds of emails which I had not read but did not want to delete. If I cannot stop this deleting of unread messages, I will have to get another email service. This will be very troublesome for me and I do not want to it, but what else can I do when AOL continues to delete unread maii?

ldq1997

I want to cancel my service and I'm going to the media and complaint under I get my aol e-mail back and easy to use with the click of the the button for my E-mail. Now you can call me, I have worked for the State of Illinois for 20 years and I will have an congressmen or governor contact you or send a letter.
The governor is a close friend, I don't understand you service which I've had for over ten years.

When I get on my computer to read the AOL.com news, I am disgusting. They may or may not put pertinent news on the front lines, but they are good at relaying the stupid skimpy outfits Hollywood stars are wearing. That's just one example of their junk mail. They totally release the same news over and over and even weeks later will repeat something uninteresting. I was involved in the Southwest Airline Debacle a couple weeks ago and it was a horrible experience; yet, I was amazed at the people who had not heard about it. My phone today released an alert news regarding the Delta Airline shutdown. I get on my computer and among all the headlines Delta was not mentioned. Then in small print below the headlines there was an article on it. What is up? That is more important than me hearing something silly that someone does. Wake up your news department! Darlene Oetgen

I've been a member of AOL since 1996. I've tried to cancel the service on numerous occasions due to the absurd amount of SPAM received. AOL always had more stalls than Santa Anita and the cancelation never happened. The last attempt was about three years ago and they begged me to stay at $11.00 per month instead of the $23.00 I was paying. 4 months ago I noticed that the fee was still $23.00 and never was reduced as promised.
I've spoken with several people about this situation and to a person the stories were similar. I have a new slogan for AOL; It's like the Mafia, "you can get in, but you can't get out". My only option was cancel the Credit Card that was being billed for the service...that didn't work either. I get messages when I do look at AOL that state I owe XXX.XX and they will have to cancel my service if I don't pay up! I received a call last week asking for payment. I asked them why I would I pay for a service that was free to new customers and was inferior compared to GMAIL. They offered to settle for 1/2; I countered with No, kindly go pound sand. I still have AOL.
How can you miss them when they won't go away!

Keitha Brathwaite
8-6730 Boulevard Des Laurentides
Laval, Quebec Canada H7H 1N6
[protected]@hotmail.com
Tel: [protected]
Date: February 19th 2015.

Dear Sir/Madam, this is one of many attempts to resolve the issue of fraudulent charges to my Scotia bank Power chequing account Transit number 34272 Branch number 002 Account number 0322822. Since October 2014 when I signed up for online banking and was made aware of the unauthorized charges to my, account by AOL Canada Services or AOL Services Incorporated. Before this discovery I was totally clueless.

Below I have attached the letter I wrote and sent to their head offices.
More than once I have attempted to resolve this matter on my own with the company without a lawyer. I am “mad as hell”, that a large corporation like this will steal money from innocent, hard-working people.
Imagine I had to pay my bank to get the proof of unauthorized charges they denied existed. Since then they have been playing a game with a form or Affidavit of some sort. They promised to send it to me to reimburse my money. I haven’t received the form; they confirmed my mailing address numerous times and supposedly mailed it more than once.

I was only able to get proof of unauthorized charges from 2008 to 2014. But AOL Services Inc. has been stealing from me and my children way before 2007. I never signed any contracts with them and I don’t know how they got my account information.

Lucky for them my bank only keeps records up to 2008 to reduced system backup. From March 26th 2008 to June 24th 2010 the sum of $26.20 x 26 = $681.20, From July26th 2010 to July 24th 2012 the sum of $26.95 x 15 = $404.25, From September 26th 2011 the sum of $53.90 x 1 = $53.90, From August 24th 2012 to October 24th 2013 the sum of $30.19 x 15 = $452.85, November 25th 2013 to May 23rd 2014 the sum of $31.58 x 7 = $221.06, June 24th 2014 the sum of $63.16 x 1 = $63.16, on July 24th 2014 the sum of $94.74 was taken, on August 25th 2014 the sum of $126.32 was taken and September 24th 2014 the sum of $157.90 was taken. I put a stop payment in on October 8th 2014 and I called AOL Customer Service line that very day. Since that time I have spoken to their fraud department and faxed and mailed info they requested from me to Billing, Services and Operations department. Anyways they still owe me 8 years of funds, totaling $2, 255.41.

Now I know I am not the only victim of this scheme. Millions of people in different countries all over the world including US and Canada have been defrauded for years like me. Without using AOL services and without setting up preauthorized charges to their bank account.

This confusion had me questioning if I dealing with; a real company or a bunch of call centres set up in different countries to steal money from people’s credit cards and chequing account on-behalf of large corporations. Seeing that every department I contacted at AOL requested info from me, which I was more than willing to provide to get my money back. They keep telling me that they will send me an Affidavit form and they need me to fill out and return to them with my bank statements. Months have passed and I haven’t seen this form. Matter of fact is; I don’t even know if the form exists so I called them many times and they reassured me that it was sent. I don’t even know if the person I spoke to Rick is actually from AOL’s head office.

Everyone I talk to is more interested in collecting my personal or financial information. I already provided some bank statements, but not all, because they show reluctance to address the real issue, since 2003 they have been taking money from my account, but I only have proof from 2008 to 2014. I refuse to deal with this matter on my own anymore. Please help me in whatever way you can.

Thanking you in Advance,

Sincerely
Keitha Brathwaite

I spoke with a representative because I could not reset my password. Rhea the customer service representative did not assist me and repeated put my on hold for long periods of time. Even when she was on the line she delayed responses and it was as if I was the only person of the line. When I questioned her about why I was put on hold so long and so many times she stated it was because she couldn't assist me. I then asked to speak to her supervisor who also would not help me. I asked if there was an office or other number I could call to receive assistance and she refuse to give me any information. She spoke over me and I asked her to allow me to speak and she left the phone. After ten mins of me waiting on the line to receive assistance from her she hung up. Prior to her hanging up I called back from another phone and explained to the new rep Sahehi what the issue was with both Rhea and her supervisor. I informed him of how important it was for me to reset my password. He assisted me and was patient which I can't say for the rep and her supervisor that I spoke to prior. I don't understand why the supervisor felt it was appropriate to leave a customer on the line an then hang up. These individuals were not only unprofessional but are in the wrong field if the are unable to help people. I have bhad an aol acct for over three years and I deserve better treatment and I also believe they were a poor representation of the company. This experience was horrible and it should never happen again.

My AOL Nightmare

All I wanted to do was reset my GoDaddy password. The instructions were sent to my AOL email. I attempted to login and it prompted me to reset my password. I followed the instructions and it said that they did not have enough information on the account to reset it and I would have to call. The site also provided me with a case number.

I proceeded to call AOL and after a 15 minute conversation trying to spell my username with someone who barely spoke english they reset my password. I logged into my account and had received 9 emails (picture) about my password reset as well as advertisements. Then to my surprise ALL of my emails had been deleted from my inbox, old, sent, it was like a fresh account. I complained and asked to be transferred to the manager-the phone call ended.

I called back and after 20 minutes they picked up. A lot of "Sorry" and "That should not have happened" took place. They transferred me to the tech support department who proceeded to tell me that I had to upgrade my account to a paid version in order to get my emails restored because that was the only way I could talk to a representative. Email Hostage!

I left out a lot of the details but I am irate. I will never use AOL again, and will never recommend AOL to anyone (I haven't since the early 2000's).

I just had AOL pull 77 dollar off of my card. I've never had service with them in all of my life. I filed a complaint with the IC3 and I think anyone else who has a problem with them should follow suit. Outrageous! I don't even know how they got my card number. They cleaned me out of over half the money in my account that I left there for bills! My whole family hates AOL and we wouldn't order from them to save our lives.

I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL.

I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?!

Please AOL, get in touch with me and help stop this aggravation happening again.

I’m getting thoroughly fed up with the hassle of trying to cancel my AOL Broadband subscription. I have recently moved in with my girlfriend who already has O2 broadband, so the AOL service on my old (rented) flat is simply no longer required. I contacted AOL, and the cancellation instruction seemed to be accepted OK. Just to be sure, I wrote to my bank, asking them to cancel the payment at their end too. Then, when my subscription date came around, surprise surprise, the payment was taken out of my account. I initially phoned my bank, who explained that the payment to AOL is by debit card, rather than Direct Debit, which means they (the bank) can’t stop it at their end. However they did offer to put through a chargeback claim, to get the money back from AOL. I also contacted AOL who apologised, and confirmed that my service had definitely been cancelled. Needless to say, this month the same thing has happened again. It’s only £20 but that’s really not the point – is there no way to stop these people taking money for a service they are no longer providing?! Please AOL, get in touch with me and help stop this aggravation happening again.

I to have charges from this place. If this provider is not affiliated with AT&T then why
on earth are these charges on my monthly phone bill and included in the total.
Sounds like a connection to me.
What a crock. How do they get away with this.
$197.40 to be exact. Charges on 3/16, 3/18, 3/19, 4/5, 4/6, and 4/16. and these just
now showed up on my phone bill

For the last several days, I have received e-mails from Mouhajer 1. I knew that it must be a virus and call the technical support service to check into the 30+ e-mails that I have received in recent days. I was connected to people in India and after paying $190.00 for a service plan, I am still receiving the e-mails. They detected nine viruses on my computer and supposely cleaned the system. If I do not get a response from my complaints, I will be looking for another internet carrier. AOL has certainly been a disappointment! I would advise everyone NOT to deal with AOL.

My name is Susan. My email address is [protected]@aol.com. 12 years ago, I received an email from an AOL.com member threatening to stalk, harass and hack me. For 12 years, I have stalked, harassed and hacked via aol.com. THIS complaint is about aol member, [protected]@aol.com who has been ALLOWED by aol.com to harass me 10 times in the past 3 months. This stalker sends me UNwanted amails. This stalker puts me on thousands of spam lists. This stalker sends me VIRUS and trojans. I report this member every single time and AOL is allowing this stalker, harasser, hacker to continue to harm me. I have saved copies. I have 12 years of this identical harassment through aol. The hacker group also stalks and harasses me in other ways and uses other emails. I know this group very well. This is the ANONYMOUS hacker group.

It is not a simple task.

You may not cancel online, imagine that. I not only notified them online to cancel my service and I forbid that they continue to make automatic withdrawals from my account.

Well, they did it anyway. I will be waiting on pins and needles to see if they can actually cancel everything properly.

In case you don't know, you must either make a phone call or send a fax.

Isn't it amazing that they don't make it that hard to startup service with them?

Of course, the entire time you are on the phone trying to cancel, they are trying to talk you into keeping the service, and then get snippy when they finally really it's a lost cause.

aol opened an account with out my PERMISSION.
I have no land line phone. I use verizon wireless.
HELP HELP HELP
from jan to june aol ran my card 16 times.
14 times the card was declined.
4 times they STOLE $155.80

I would like to press charges.

PLEASE HELP

After paying AOL for over 15 years last night our service was canceled without warning. In addition two weeks ago my computer was infected with a McAfee virus- McAfee also provided to us by AOL. Had to deleted McAFee and replace with Micro Trend to rid virus. Had to delete the over 600 returned unknown address messages . I called AOL to notify them of this- Hours of phone calls to tell them that we did nothing wrong have served no purpose. We are both in the technical field and do work from home and access to our account is imperative, yet we have been punished with no prior notice. I even sent the AOL "Community Action Team" a letter as they asked and was told this morning by a technician that "There is no one at AOL that can reactivate your account" ... wow. Wonderful customer service. Thanks AOL for treating us like criminals. I have finally reached a voice mail for TIm Armstrong, CEO of AOL- Wow there are no live people there.