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4.5 7 Reviews 306 Complaints
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AOL Complaints 306

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S
8:25 pm EST

AOL False advertising

It happens everyday You post a story like this Where Dolly Parton lives at 72 is tough to take. That's the false add. I click on the story and it shows me every solobertys house on the planet but never shows me Dollys and I also have to click on a new page for every house all 313 and wait for them to load. I made it my mission in life to NEVER buy anything advertised on a page that does that EVER. If the headline isn't anywhere in the article them don't put it on the page.

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D
11:21 pm EDT

AOL aol news articles

AOL news continuously puts liberal viewpoint news that attack our President Trump into the AOL website. Why are readers subjected to an onslaught of negative articles against the Trump administration? Verizon should be ashamed to have AOL as a branch of their network. Stop the hate directed at our president.

Recent example article in AOL news:
Democrat likens Trump to Ku Klux Klan member
Support for impeachment soars among independents

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Jerry1950
US
Jul 08, 2020 9:48 am EDT

The stories go both ways. Remember, Trump daily attacks people who he feels are not loyal to him through his twitter account. I believe you have to expect retaliatory stories that show up with negative comments about what the President does or says.

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Eileen Rubino Badger
US
Apr 08, 2020 1:08 pm EDT

I couldn't agree more ! Aol bashes President Trump on a daily basis ! I'm fed up with their hate and unprofessional conduct 😠😠😠😠

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J
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL Comments on aol news weather

On sept. 12, 2019 I was making posts to some of the comments on the AOL news local. Someone at AOL kept deleting anything I posted even if it was a positive remark. I made a remark about Nadler and the impeachment vote; a remark about Elizabeth Warren and her intelligence; and remarks about trump's welfare to the rich in response to another post writer.

I would like you to look into the person who is continually deleting my posts and for no good reasons.

thank you
JoAnne Berliner

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C
11:29 am EDT

AOL Advertising

It has become almost impossible to read articles in your "Welcome" area because of the constant advertising that overs the story. I was just trying to read,
HOA Harasses Disabled Resident To No End, But They Wouldn't Get The Last Laugh
and finally just shut it down because I was unable to read most of the story.
If you are trying to help these advertisers sell their merchandise, you are going about it in a strange way because after being rudely interrupted constantly there is no way a person wants to buy these products.
I have been in top sales positions all of my life and trust me wen I say that interrupting your customer is not a good sales practice.

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R
11:20 am EDT

AOL Prudential death chat using my name in the trump political forum

My screen name in the Trump Political Forum is Recon Ron. Someone has been cloning my name and posting such posts as the following this morning..." If Trump should get assassinated it will be the first time such an event is celebrated in the country, but totally understandable"..." no one is going to let trump destroy the country, someone will take him out before that happens, i`m sure the plan is already set"..." I wish someone would shoot Trump right fukin now "..." SHOOT HIM NOW...SHOOT HIM NOW! ".. This has to stop and I am considering sending this to the FBI and Fox News. I am sure he can be tracked in minutes. I want it on record that I reported this.

Ron Brown

[protected]@aol.com

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vondiamant
US
Sep 12, 2019 7:14 am EDT

The AOL moderators let anything against Trump go through yet remove a lot of the positive factual comments and yes, my user name has been used by others to make nasty comments as well.

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D
11:18 am EDT

AOL biased, anti Trump aol/huffpo news

So many of the "news" stories about President Trump are outright biased, negative, and frankly petty. The headlines say it all... reporting on the president's or his wife's (or family's) attire... his tuxedo, his daughter's expensive clothes, his wife's shoes, a comment taken out of context (e.g. the "nasty" comment about the Duchess) — hardly ANYTHING positive. It's all so demeaning, mean-spirited, critical, almost like it's coming directly from the Democrat Party press room. There are SO many positive things, changes, executive orders whose purpose is to protect and advance America, policies that service ALL Americans, yet it is rare to see them reported in AOL news. You do your members a gross disservice with your Trump bias and unbalanced coverage.

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vondiamant
US
Sep 12, 2019 7:18 am EDT

I couldn't agree more. So many of the stories are nothing more than hateful BS. The AOL moderators on the comments boards let anything against Trump go through yet remove a lot of the positive factual comments.

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L
4:53 pm EDT

AOL Rental scams

stated that a rental property was owned and requested a deposit to be sent and they would send keys via fedex. I spoke with a real estate agent who informed me that it's for sale only and not for rent the property in question was located at 13410 nw 40th ave Vancouver, wa. 98685
I've continued to keep in contact with this person to get additional information.
the phone # 1-203-701-9467 the place they requested to send the money was western union to Patricia Tatham Downey, Ca.90242

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Kristen Cooper
US
Apr 19, 2020 10:12 am EDT

Who did ya talk to? I’m experiencing same thing

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K
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL Customer support paid account

I have been contacting AOL for OVER 1 year (open ticket [protected]). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum or 10-15 minutes, go through a lengthy id process, wheras I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannnot resolve the problem, they will say, are you there? Are you there? and then they will hang-up, knowing all well they could hear you perfectly. You then have to cal again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years. The day I was MANDATED TO KEEP to purchase Desktop Gold, was the day I started hating AOL and their new tactics of charging for a SERVICE THEY DO NOT SUPPORT OR PROVIDE. I have contacted AOL customer service over 8 times within this year to request assistance, to involve a supervisor and to respectfully request a satisfactory refund. I am STILL WAITING. I called today, because my business email address has an extensive template I utilize for sending my emails to clients. The state of Texas requires that this template contain specific license info. This morning I went to send an email and it has been mysteriously deleted from my account. I paid a web designer to install this information. When I called an waited over 31 minutes, I received a tech who was untrained in this area of expertise and pretended she could not hear me and released the call. What a freaking shame!

I want to WHY THERE IS NO CLASS ACTION SUIT AGAINST AOL. I am willing to provide any documentation of my claim and refund request.

K. Hartwell

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10:53 am EDT
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AOL Email tech support

I paid for service from AOL in May 2018 for a year...$150. The receipt says AARAV tech support... I am having problems with AOL mail as I have in the past. When I contacted AOL they said that I did not have a year contract and that I would have to pay for service. Every time I access my mail, a pop up window shows up asking for my email and passsword and then I have to get an access code from AOl to be able to read my emails. The same thing has happened to me before with AOL. When I asked them to fix this problem AOL told me that I would have to pay a monthly charge in order to speak to a tech. I told them I have a contract and they told me I do not. I gave them the ID number I received and they could not verify I had a contract I am now realizing the people I spoke to in May I believe may be a rip off company. I thought I was speaking with AOL at the time. I don't know who to believe anymore and I don't think I should have to pay a montly fee to AOL just to fix my email problem. Why this happens to me I don't know...but I believe AOL has done something on their end for me to keep having this problem during the years. I thought I paid for a year's worth of tech support from them and they will not honor this. I am tired of dealing with scams and I think AOL should fix my email problem promptly. I thought I paid $150 to AOL but it looks like the company I was speaking to in May is not a legitimate company. The problem is I called AOL to start with back in May. How could they connect me to a fraud company. I need some answers.

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L
1:51 pm EDT

AOL I am complaining about the lies aol posts about president trump

A recent story indicated the the us government was being responsible for charges at the scotland golf course. It failed to identify that those charges will be billed personally to president trump on the next statement that they send him.

Americans need to know that presidents and their families are responsible for all charges that are not apart of government work. Presidents are not allowed the use of money or credit cards for any type of payment. It all runs through the w h and is billed to the president as a personal bill...Which the president then pays to the government division that has billed them.

Lois forte

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J
4:22 pm EDT

AOL Liberal reporting

The Huffington Post is an ultra liberal company existing only to promote their liberal agenda on AOL. They are not a news organization and I am sick and tired of paying AOL for email service and being confronted with these lies everyday. Either the Huffington Post goes or we go. Why on earth an email company has to promote and pay a liberal organzation to push their agendas on our home pages is incomprehensible. They publish lies everyday that are unacceptable. Over the weekend Maxine Waters who is slightly deranged in her own right, called for violence against our President and his administration and she should be arrested. Instead, the Huffington Post headlines on AOL were: "Trump threatens violence against Maxine Waters." I am sick of the lies and deception. Either the Huffington Post goes or we get rid of AOL.

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R
9:05 pm EDT

AOL aol sign in

For a few weeks, when I sign into AOL a window appears and tells me that I am timed out. This happens when I type the last digit in my password to try to sign in. It is happening, twice in a row, at the same time, multiple times. Very bothering! This nuisance occurs after I Sign in and give my password. Emidately after doing this the window stating that I timed outcomes on, making me re-sign in and must give my password.!

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A
10:42 pm EDT

AOL Refusing to allow users to delete accounts

AOL is currently not allowing people to delete their accounts. Their website says: "We apologize that the feature for enabling our users to cancel their username and email address is currently unavailable. We are working diligently to have this feature functioning by June 2018." It's June 2018. Still no option to delete.

Phoning customer service and posting on the company's Facebook page will yield no results. Instead, one gets a boilerplate: "Our team is still looking for a solution in order to restore the ability to cancel the account. We apologize and thank you for your patience."

Oath is asking users to agree to an invasive new policy, and those who would like to leave should have the ability to do so. Immediately. The fact that AOL is not allowing them to do so seems deliberate.

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9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL I want to close 2 aol e-mail accounts and have been told by aol that I cannot

I called aol 800-827-6364 on 05/28/18 to request my 2 accounts be closed. I was told the system was down and to try the next day. I called 05/29/18 and was told by a representative that I would have to accept the oath terms of agreement first. I told her I wanted to cancel my aol accounts because of the oath agreement. She then said I would just have to explore the options myself to figure out how to close the account. I asked to speak to her supervisor. Her supervisor "nathan" said the system was down and it would be sometime in june (though he did not know when) before there was an application to close accounts. When I asked to speak to his supervisor, he claimed there was no one above him. How can they legally keep my from closing my accounts? I want these closed immediately. The oath agreement is a total invasion of privacy and allows anyone full access to all my information, whether it is on aol or not.

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G
5:56 pm EST

AOL aol

AOL's stories and articles have become so vile that in good conscience I can no longer be a customer after 17 years. They should be thoroughly ashamed of themselves. All they do is perpetuate negative sensationalism that only leads to further dissension -- the opposite of what this country needs today. Goodbye AOL, and if you don't straighten up, may the world see your gossip and anti conservative rhetoric for what it is... garbage.

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D
7:01 am EST

AOL Email

I am a Verizon customer who was offloaded to AOL when Vwerizon ended email services. Kept my Verizon email address, and the switch was not too hard, although the AOL email set up is not as good.

Today, suddenly, I can only access the AOL home and news page on my PC, and if I go to sign in, or type in the address to go straight to email, I am brought back to the sign in page, and signing in only goes back to the AOL home and news page! Around and around ad nauseum!

Support? You're kidding, right? Chat does NOT give you chat, and asking for typical questions to be answered leaves you in a long queue o answers that are useless.

NO customer service, and NO reason to have this issue, except they want you to get out of Verizon altogether, and get an AOL email account.

NOT the way to entice me!

AOL sucked before, and they suck now!

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erbirt
US
Apr 11, 2018 12:04 am EDT

I get comments and can write a comment HOWEVER, WHEN SOMEONE REPLIES TO A COMMENT i MADE I CAN NO LONGER ANSWER THEM, JUST A BLANK WHITE SCREEN AND HAVE WATCHED THAT WHITE SCREEN FOR SEVERAL MINUTES. Whats wrong? With your service, it is not my computer

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Y
10:38 am EST

AOL Email security temporarily blocked, not able to change password

This message comes up when I try to change password. I need access to my mail urgently.

"We're sorry...
You do not have any account recovery options for resetting your password.

If you need help now, you can call customer service at [protected] Monday through Friday from 8:00 a.m. to 1:00 a.m. (EST), and Saturday & Sunday from 8:00 a.m. to 10:00 p.m. (EST).

To help you through the recovery process more quickly, we have generated a unique verification code for you. Please copy it down in case you are asked to provide it to your representative: 405728

Go to aol.com"

Based in South Africa, the number does not work.

Please unblock my account: user yashicasingh and allow me to change password and put in alternate email.

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B
2:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL billing for services

Discovered today that AOL has been charging my personal bank account for services attached to a person's account who has been deceased since October 2015. That individual used my bank account number and set up an account at $17.95 per month. I don't reconcile my account and the person who does thought that I had set up something and never thought to much about it. Finally asking, I informed them that I did not anything about it or what it was.

Upon calling AOL, Armondo, supervisor in an Arizona at the cancellation dept. told me that they don't do refunds, no matter what the reason. Even though he verified that I did not authorize the payments, he said AOL policy does not allow for refunds.

Think of the millions of dollars AOL is collecting from similar accounts, from $4.95 and up, mostly to seniors who don't do their own accounts.

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Update by BLW18
Jan 18, 2018 3:40 pm EST

So your okay with AOL practices of no refunds regardless! Not everyone checks their bank account, my wife of the last almost three years just thought it was something I signed up for. Should she have asked, maybe - still doesn't change the fact that AOL by its' own admission does not care whose bank account money comes from when an account is opened. Prayerfully you will never have anything taken from your account that you did not authorize!

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11:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am sick and tired of signing on to AOL seeing nothing but negative reporting about President Trump. He is our President . Your trying to undermine him and in doing so your hurting America and it's peoples. You don't care BUT WE DO! I think your actions and irresponsible reporting which is more hearsay without any real proof of well ...anything. The good...

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10:40 am EDT

AOL aol gold

I am very disappointed in aol gold. It is slow. Many features say coming soon. Why wasn't it complete before telling us we needed to upgrade? I click on an email and wait and wait for it to come in. I kept aol 9.8 for some of my information. I have been a customer since 2001. So very disappointed!
With aol 9.8 I kept receiving messages too slow, I needed a faster provider. I use google chrome now for facebook, netflix etc.

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About AOL

Screenshot AOL
AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services to consumers, businesses, and entertainment industries. One of the primary products of AOL is its internet service, which provides customers with web connectivity and email services. The company's email platform, AOL Mail, is a key feature that allows users to create their own email accounts and access them via the web or through AOL's dedicated software.

In addition to email, AOL operates a variety of digital content streams. This includes news, finance, sports, and entertainment, which are accessible through its web portal, www.aol.com. The website aggregates content from different sources and presents it in a user-friendly format for readers.

AOL also offers a suite of online security products, such as password managers and antivirus software, aimed at protecting users' digital information and ensuring safe browsing. These services are part of AOL's commitment to online security and privacy.

For businesses, AOL provides advertising solutions through its platform, connecting advertisers with its audience across different AOL properties and partner sites. This service includes a range of advertising options, from display ads to sponsored content, designed to help businesses reach their target demographics.

While AOL has transitioned from its original status as a pioneer in providing internet access, it continues to maintain a presence in the digital world through its various web-based services and content offerings.
How to file a complaint about AOL?

Here is a comprehensive guide on how to file a complaint against AOL on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

Overview of AOL complaint handling

AOL reviews first appeared on Complaints Board on Aug 8, 2006. The latest review Mixed Experiences with AOL was posted on Mar 7, 2024. The latest complaint Customer service was resolved on Jun 27, 2013. AOL has an average consumer rating of 1 stars from 2138 reviews. AOL has resolved 21 complaints.
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    Oct 03, 2024
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AOL is ranked 8 among 310 companies in the Web Services category

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