HubSpot
Reviews and Complaints

We are an international company with offices in multiple countries. We subscribed a secondary account of HubSpot in a new territory/country under same domain name (new instance), but the account was not used nor paid for two months, and we requested cancellation of the account.

While talking to the HubSpot team today, they threatened to even terminate the older accounts of the company which are fully paid and active.

Need to know the basis of this threat and is this behavior of HubSpot common?

Is HubSpot really going to cancel/terminate/suspend the accounts which are fully paid just because the unpaid and paid all accounts are under one main organization?

HubSpot coerced me into signing up for their partner program as an agency and told me I'd earn 20% of commission on anything sold. I went through a rigorous process, and now HubSpot is telling me that I have to attend recurring meetings and provide plans/documentation around support of my accounts in order to be eligible for this program.

Been using HubSpot for years, last week I tried their free email marketing sent my clients renewal reminder emails, HubSpot suspended all my accounts With them which were 6 accounts, my entire business and client list is on their platform. I need to be re instated because I didnt know I was doing anything wrong. And if they still want to suspend me I need access to my data to export it

Our company agreed to a subscription to the Hubspot database on the condition that we would pay an additional $250 to have the database setup (onboarded and setup to make it usable). When I contacted Hubspot onboarding team, we were informed that they would not onboard us. We asked for a full refund, and they did not provide it. We demand the full refund as they refused and did not provide us service. They owe us $155.18.

During the sales process we tried to resolve a database issue that Hubspot was unable to successfully resolve having worked on it for 3 months into our 12 month contract. At that point we again reiterated our sales/marketing strategy only to discover that Hubspot is not HIPAA compliant. We filed for a termination of contract due to material breach and our contact person has created a narrative that we are asking for a cancellation without option for refund. Not true. We have given him a handwritten notice for termination of contract and he continually writes to us stating that we have requested a cancellation. Because there is no option to reach another individual or another department to help with this issue we need outside help.

As of September , we spent just above $16,532.47 with HubSpot. In October, we added products that totaled just above $7,000. At the time, our account manager had convinced us we needed to upgrade to the 'Services' portion of HubSpot - long story short, we have never used the services portion nor were we onboarded or trained on that. During the time, they sent us our contract with the total recurring fee for the year, which was just over $17,550. So to us, it looked as if we owed just about $1,000. HubSpot sent us a separate contract and it showed we owed the $7,000. We requested that those additions were updated on our actual contract so we had a signed agreement to keep on file in our accounting department. HubSpot has since refused to update the contract to reflect the actual $22,229.68 total that was owed. While we were going back and forth about that, we received drunk phone calls, voicemails and text messages from our account manager yelling at us for trying to "get another discount". We still have these saved. We requested that our invoice be amended to take off the services portion since we have never once used it nor were we onboarded for that portion (as we were also charged for). That conversation has taken over two months to get resolved. Since the beginning of this conversation, we have asked them to reflect this on our contract and update it - they have refused since that is not "something they have the ability to do". So we have an invoice hanging over our head that has an amount of money due on it that does not reflect what it stated on our contract. They refuse to address our need for an updated contract and have threatened to shut off our service many times (and have done it a few times). Also, they have completely ignored the drunk phone calls, voicemails and text messages that we received from their employee.

I've taken over the responsibility of HubSpot in the middle of August after the release of an employee that was previously handling them. I spoke with HubSpot on August 31st regarding downgrading our account. We were being charged over $5,000 for features we did not use. The person I spoke with today was a business representative that was not our typical point of content, which she explained to me over the call. They were able to downgrade our account but not credit us $5,287.50 for the last quarter that began on August 11th. This would have been acceptable, but right after the phone call I read over notes left by the previous employee. There was an attempt to downgrade through our sales representative @ HubSpot prior to August 11th due to layoffs and Covid-19. The note stated that our sales representative explained that we would lose the ability to have more than 1,000 contacts so we were forced to keep the service. After the call today, I realized that 1,000 contacts were not from our main database of 13,000 contacts, but from another list of "Marketing contacts" that we do not, and never had a real use for. We could have been downgraded without losing our main list of contacts. This was clearly done to deceive us into keeping a paid service that we did not get any use out of. Our last payment was on May 11th - $5,062.50. This covered us until August 11th. Considering the details of this case, we should be entitled to downgrade and BE CREDITED FOR THE PAST 2 WEEKS. There is no logical reason to charge us for $5,287.50 for service until November 11th if we are not using those tools, and have not used them at all since we've started with HubSpot back in 2019. There was an attempt to downgrade before August 11th and we were manipulated into keeping it. We've paid over $15,000 for tools that we have not used since 2019, and we are willing to own that. However charging us for an additional 3 months due to deceiving sales practices is not acceptable. The representative I spoke to today stated there is nothing she can do about it. This is unacceptable HubSpot, why ruin business relationships with deceiving sales practices.

We signed up with Hubspot at the end of February for $2100 per month plus a $500 setup fee thinking we were going to use hubspot for our entire team. In March , COVID-19 hit and we were forced to do massive layoffs major salary cuts across the board just to stay afloat and ride out the storm. With the layoffs, we no longer even had enough people at our company for the number of users we purchased with Hubspot as well as our funds were being prioritized to pay the remaining employees we had to ensure they are taken care of. Because of this situation our monthly $2100 payment with Hubpot failed in March and in April. Eventually, we were contacted by Hubspot collection team telling us we needed to pay them in full for those two months ($4200 total) or else our account would be canceled, sent to collections, and held responsible for the entire value of the contract leftover ($23,100 total). And only then they would work out a "special deal" for us where we can get a 3 month of the contract a discounted rate then have to return to our normal prices. I tried to explain our layoff situation and the fact we NEVER even used the software once to see if we can come to an agreement. The only thing I did was add users but nothing was ever even set up due to not even having those users at our company anymore and Hubspot no where even close to being integrated with our internal systems and technology stack. I repeat not even $1 of value was ever received from the service purchased. After all that, I was pretty much bullied into payment terms for the two months of $2100 payment owed ($4200 total) before we could even get approved for a discounted rate for our contract. The first payment of $2100 was due by end of May , which we paid in full. The next payment of $1,050 was supposed to be on June 11th and the final payment was supposed to be due on June 26th. Then we would get the following three months at a discounted rate. After settling and agreeing on these terms and getting confirmation from Hubpot, they end up charging us again in FULL for the $2100 on JUNE 2, literally 4 days after my last $2100 payment. Putting us into further financial trouble and stress. What is the point of working and settling on terms with a company when they can't even adhere to the very own terms they were the ones to set? $6300 later still no value, horrible business practices with zero empathy for not just people but their very own clients. You would think in a time like this with a pandemic going on they'd have a little more class. Unfortunately, that is not that case. I learned my lesson though, never again.