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4.5 7 Reviews 306 Complaints
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AOL Complaints 306

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J
12:00 am EDT

AOL Unauthorized charge for twx aol premium service

There was a charge on my credit card that was unauthorized in the amount of $4.95 plus 30.90 for TWX AOL Premium Service, this was on 6/8 $4.95 then 30.90 on 6/8, this was done twice on same day... I am not supposed to be charged anything for 6 months and I did not give you permission to bill my credit card company. I would appreciate it to be refunded my money back to my account...I not want AOL...I have proof the bank knows of this...Jenna

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Don Blevins
Mar 06, 2008 12:46 pm EST

I have been billed $16.95 for 7 month's on my debit card by twx aol, I have never authorized anyone to take money out of my bank account, Esoecially when I don't use their service. Does anyone out there know how to get rid of these parasites? If you do! Please email me and let me know how to get rid of them. My email is donblevins@att.net thank's a lot Don Bl;evins.

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danielle saddler
Jan 23, 2008 10:41 am EST

i oder this pain cream for 3.97+ sh after i got it they charged me 66.90 and i did not get anything else from and they took money money,but here is phone number and someone will answer,[protected],[protected].they said they will gave me back my money.

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Mrs. M
Nov 06, 2006 10:57 am EST

I am at a loss as how to cancel aol...please advise...thank you...

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L
12:00 am EDT

AOL Billing for nothing

In 2003 I had AOL for a short time and cancelled the service, thru my on foolishness I just realized that they have been billing me 99.99 every July for 3 years for some credit service that I have no idea what it is, the so called supervisor said that I ordered this service in 2003 giving me my current address, I just bought this house 6 months ago, some how these fools are accessing past billing information and billing at will.

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K
12:00 am EDT

AOL Credit-alert aka privacy guard

Credit alert or privacy guard at America online:

Do not sign up for anything thru AOL they take your bank account and take money out when ever they choose and you do not even want the service haven't even heard from the service in years and then aol claims not to know who they are. You cancel the service because the money wasn't there to pay for it and they come back and take it out any way again causing more checks to return and then tell you to straighten it out with your bank. This is fraudulent, I even asked for the previous addresses they sent the so called renewal to, they don't know. How could they not know if they are credit service. I recommend never to use AOL or an AOL service and never give them a bank number to withdraw money they will abuse there rights.

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F
12:00 am EDT

AOL Difficulty cancelling the account

It took me almost one-half hour to cancel my AOL account. I attempted to cancel my account at 11:00 pm EST, because I thought I could reach customer service a lost faster. I was completely wrong.

The first customer service agent disconnected me after waiting for about 20 minutes to get through.The second said she could not assist me because her computer could not pull up my account. I asked for a supervisor waited about 25 minutes but no one came to the phone. I could hear the AOL customer service agents in the background but they would not exhibit basic politeness and tell me to call back,

I tried for over half-an-hour to reach someone but to no avail. Finally after about 10 or more attempts at redialing I reached someone. He wanted to know why I was cancelling my service, I had to laugh and only said I have a less expensive service please cancel AOL. He tried to to make various offers which I ignored and finally at about 12:20am EST, I had cancelled AOL, good riddance.

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Ivette Ayuso
Feb 22, 2007 7:24 am EST

Aol had been charging me every month on my credit card for services that I had cancelled do to the fact that I did not had a phone line any more and I could not use their services. They told me that my account was already cancelled but charges and interest was and still not credited in my account. Do not use Aol at all. Better business bureau should investigate all accounts and should close that business down. I have proof that my home which I own does not have any phone lines until Nov 2006.

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J
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I don't have a business, but I have used AOL since I got my first computer, now I have a complaint, over a week ago I had to reinstall all of my computer programs, when I had AOL reinstalled and called your service, I told them I already have an account and gave them all they needed, this went fine, then I was told since I was a long time costumer of AOL...

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C
12:00 am EDT

AOL Sick sense of humor

Under the tab "Comedy", AOL made available a video clip of a young woman's phobia with pickles on a sub-humane talk show hosted by Maury. As she screamed and ran through the audience to avoid the pickles, one could see the audience laughing. I do not question that the lady gave permission for this to be posted; I question AOL's lack of good taste and common sense in airing it. The caption said that Maury 'helped' her get over her aversion to pickles which intrigued me because aversion therapy can take a good number of sessions to succed. Instead, I was shocked to realize I had been bated and I felt violated in watching this woman be tortured. How sick is AOL willing to be?

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savannahanciso
US
Feb 04, 2024 1:41 pm EST

I login and it asks for my favorite song, there is no way to take this off or reset. I must have answered that question over 10 years ago and it is horrible that in order to get into the account they want me to use a premium paid service account. for the safety i just want the account closed. They are no help.

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Mr P R Evans.
Verwood, GB
Oct 22, 2023 6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why does AOL keep droping out and its so slow, its painful.

My Address 4 BH31 6XN please get it sorted out.

Please also get rid of all those annoying adds that I cant stop, there driving me mad!

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Live beam
Topeka, US
Oct 11, 2023 10:41 am EDT

Live beem stuck add on aol e mail wisti@aol.com they refuse to move despite multiple request unable to delete or spam. daily needs to be removed this company should be fined for this

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Harold Rowe
Findlay, US
Sep 03, 2023 2:11 pm EDT

It is impossible for me to send pictures and messages to my email address:

iamhpr65@aol.com Why? Please help I went Verizon and was told that my problem was with AOL So here I am! mobile [protected]

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rick d1
US
Aug 26, 2023 5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Some "brilliant" worker changed the size and location of the stop scroll button on the welcome page so it can't be seen on a lap top screen without scrolling down the page by which time one or two pages have changed. It wasn't broke, don't fix it.

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BugJ
mattawan, US
Aug 15, 2023 11:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am being blocked from making comments No one responds.

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LAURIE BURNABY
US
Jul 25, 2023 10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paid for 24/7 tech support but at 1:30 am eastern daylight savings time 7 /20/23 all closed. I have a problem with email and called to get tech support. Called several 24/7/ numbers and was told to call during normal hours

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busdriverme
US
Jul 22, 2023 5:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do not like the aol new mail format! do you even care or are you to woke to care?

been using aol since 92 but now will find a new email address as i totally hate the new aol email... Why not leave it alone or give people a choice or are you 2 woke or just to lazy to do so? i left yahoo also same reason! YES I USE CAPS TO SHOUT AT YOU!

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gooG00
Livonia, US
Jul 17, 2023 6:56 pm EDT

I cannot access my email because aol is trying to force me to use a program i do not wish to use. there is no bypass offfered just takes me to a new screen not to my aol email account.

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sholiz
Chicago, US
Jul 05, 2023 7:59 pm EDT

Yes ,That happened to me also! IT started 06/27/2023. Locked out of AOL MAIL. I found it to be nothing short of EXTORTION! And targeting seniors, Because younger people do not use AOL. This need the attention of news, attorney general, etc..

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About AOL

Screenshot AOL
AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services to consumers, businesses, and entertainment industries. One of the primary products of AOL is its internet service, which provides customers with web connectivity and email services. The company's email platform, AOL Mail, is a key feature that allows users to create their own email accounts and access them via the web or through AOL's dedicated software.

In addition to email, AOL operates a variety of digital content streams. This includes news, finance, sports, and entertainment, which are accessible through its web portal, www.aol.com. The website aggregates content from different sources and presents it in a user-friendly format for readers.

AOL also offers a suite of online security products, such as password managers and antivirus software, aimed at protecting users' digital information and ensuring safe browsing. These services are part of AOL's commitment to online security and privacy.

For businesses, AOL provides advertising solutions through its platform, connecting advertisers with its audience across different AOL properties and partner sites. This service includes a range of advertising options, from display ads to sponsored content, designed to help businesses reach their target demographics.

While AOL has transitioned from its original status as a pioneer in providing internet access, it continues to maintain a presence in the digital world through its various web-based services and content offerings.
How to file a complaint about AOL?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

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- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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9. Post-Submission Actions:
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Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

Overview of AOL complaint handling

AOL reviews first appeared on Complaints Board on Aug 8, 2006. The latest review Mixed Experiences with AOL was posted on Mar 7, 2024. The latest complaint Customer service was resolved on Jun 27, 2013. AOL has an average consumer rating of 1 stars from 2138 reviews. AOL has resolved 21 complaints.
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    Oct 03, 2024
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