AOL’s earns a 4.5-star rating from 2139 reviews, showing that the majority of internet users are exceptionally satisfied with online services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Getting booted, screen freezes, nasty customer service and other
I am a very dissatisfied customer of AOL. I have been in contact with their techs a bazillion times and have yet to receive resolutions to the following:
getting booted
anytime I use yahoo it locks up aol
screen freezes
I even had one aol tech be nasty with me!
I have asked them time and time again for resolutions and time and time again I get no adequate responses.
Furthermore, when threatening to cancel the aol service, I get the typical "oh well" response. It truly appears to me that these ###s that run customer service for aol just do not care if someone wants to cancel. I would imagine they get a 1000 calls like this daily.
I even went out and bought a brand new $1500 system thinking my problems was with my outdated computer and guess what...the aol problems got even worse! I contacted AOL numerous times to no avail.
Unauthorized charge for twx aol premium service
There was a charge on my credit card that was unauthorized in the amount of $4.95 plus 30.90 for TWX AOL Premium Service, this was on 6/8 $4.95 then 30.90 on 6/8, this was done twice on same day... I am not supposed to be charged anything for 6 months and I did not give you permission to bill my credit card company. I would appreciate it to be refunded my money back to my account...I not want AOL...I have proof the bank knows of this...Jenna
I have been billed $16.95 for 7 month's on my debit card by twx aol, I have never authorized anyone to take money out of my bank account, Esoecially when I don't use their service. Does anyone out there know how to get rid of these parasites? If you do! Please email me and let me know how to get rid of them. My email is donblevins@att.net thank's a lot Don Bl;evins.
i oder this pain cream for 3.97+ sh after i got it they charged me 66.90 and i did not get anything else from and they took money money,but here is phone number and someone will answer,[protected],[protected].they said they will gave me back my money.
I am at a loss as how to cancel aol...please advise...thank you...
Billing for nothing
In 2003 I had AOL for a short time and cancelled the service, thru my on foolishness I just realized that they have been billing me 99.99 every July for 3 years for some credit service that I have no idea what it is, the so called supervisor said that I ordered this service in 2003 giving me my current address, I just bought this house 6 months ago, some how these fools are accessing past billing information and billing at will.
Credit-alert aka privacy guard
Credit alert or privacy guard at America online:
Do not sign up for anything thru AOL they take your bank account and take money out when ever they choose and you do not even want the service haven't even heard from the service in years and then aol claims not to know who they are. You cancel the service because the money wasn't there to pay for it and they come back and take it out any way again causing more checks to return and then tell you to straighten it out with your bank. This is fraudulent, I even asked for the previous addresses they sent the so called renewal to, they don't know. How could they not know if they are credit service. I recommend never to use AOL or an AOL service and never give them a bank number to withdraw money they will abuse there rights.
Difficulty cancelling the account
It took me almost one-half hour to cancel my AOL account. I attempted to cancel my account at 11:00 pm EST, because I thought I could reach customer service a lost faster. I was completely wrong.
The first customer service agent disconnected me after waiting for about 20 minutes to get through.The second said she could not assist me because her computer could not pull up my account. I asked for a supervisor waited about 25 minutes but no one came to the phone. I could hear the AOL customer service agents in the background but they would not exhibit basic politeness and tell me to call back,
I tried for over half-an-hour to reach someone but to no avail. Finally after about 10 or more attempts at redialing I reached someone. He wanted to know why I was cancelling my service, I had to laugh and only said I have a less expensive service please cancel AOL. He tried to to make various offers which I ignored and finally at about 12:20am EST, I had cancelled AOL, good riddance.
Aol had been charging me every month on my credit card for services that I had cancelled do to the fact that I did not had a phone line any more and I could not use their services. They told me that my account was already cancelled but charges and interest was and still not credited in my account. Do not use Aol at all. Better business bureau should investigate all accounts and should close that business down. I have proof that my home which I own does not have any phone lines until Nov 2006.
Service sucks!
I don't have a business, but I have used AOL since I got my first computer, now I have a complaint, over a week ago I had to reinstall all of my computer programs, when I had AOL reinstalled and called your service, I told them I already have an account and gave them all they needed, this went fine, then I was told since I was a long time costumer of AOL...
Read full review of AOL and 19 commentsSick sense of humor
Under the tab "Comedy", AOL made available a video clip of a young woman's phobia with pickles on a sub-humane talk show hosted by Maury. As she screamed and ran through the audience to avoid the pickles, one could see the audience laughing. I do not question that the lady gave permission for this to be posted; I question AOL's lack of good taste and common sense in airing it. The caption said that Maury 'helped' her get over her aversion to pickles which intrigued me because aversion therapy can take a good number of sessions to succed. Instead, I was shocked to realize I had been bated and I felt violated in watching this woman be tortured. How sick is AOL willing to be?
I login and it asks for my favorite song, there is no way to take this off or reset. I must have answered that question over 10 years ago and it is horrible that in order to get into the account they want me to use a premium paid service account. for the safety i just want the account closed. They are no help.
Why does AOL keep droping out and its so slow, its painful.
My Address 4 BH31 6XN please get it sorted out.
Please also get rid of all those annoying adds that I cant stop, there driving me mad!
Live beem stuck add on aol e mail wisti@aol.com they refuse to move despite multiple request unable to delete or spam. daily needs to be removed this company should be fined for this
It is impossible for me to send pictures and messages to my email address:
iamhpr65@aol.com Why? Please help I went Verizon and was told that my problem was with AOL So here I am! mobile [protected]
Some "brilliant" worker changed the size and location of the stop scroll button on the welcome page so it can't be seen on a lap top screen without scrolling down the page by which time one or two pages have changed. It wasn't broke, don't fix it.
I am being blocked from making comments No one responds.
Paid for 24/7 tech support but at 1:30 am eastern daylight savings time 7 /20/23 all closed. I have a problem with email and called to get tech support. Called several 24/7/ numbers and was told to call during normal hours
Do not like the aol new mail format! do you even care or are you to woke to care?
been using aol since 92 but now will find a new email address as i totally hate the new aol email... Why not leave it alone or give people a choice or are you 2 woke or just to lazy to do so? i left yahoo also same reason! YES I USE CAPS TO SHOUT AT YOU!
I cannot access my email because aol is trying to force me to use a program i do not wish to use. there is no bypass offfered just takes me to a new screen not to my aol email account.
Yes ,That happened to me also! IT started 06/27/2023. Locked out of AOL MAIL. I found it to be nothing short of EXTORTION! And targeting seniors, Because younger people do not use AOL. This need the attention of news, attorney general, etc..
AOL Reviews 0
If you represent AOL, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AOL
In addition to email, AOL operates a variety of digital content streams. This includes news, finance, sports, and entertainment, which are accessible through its web portal, www.aol.com. The website aggregates content from different sources and presents it in a user-friendly format for readers.
AOL also offers a suite of online security products, such as password managers and antivirus software, aimed at protecting users' digital information and ensuring safe browsing. These services are part of AOL's commitment to online security and privacy.
For businesses, AOL provides advertising solutions through its platform, connecting advertisers with its audience across different AOL properties and partner sites. This service includes a range of advertising options, from display ads to sponsored content, designed to help businesses reach their target demographics.
While AOL has transitioned from its original status as a pioneer in providing internet access, it continues to maintain a presence in the digital world through its various web-based services and content offerings.
Here is a comprehensive guide on how to file a complaint against AOL on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.
5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.
Overview of AOL complaint handling
-
AOL Contacts
-
AOL emailsdisputes@oath.com100%Confidence score: 100%Support
-
AOL address22000 AOL Way, Sterling, Virginia, 20166, United States
-
AOL social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
Most discussed AOL complaints
aol customer serviceRecent comments about AOL company
AOL crashed my computer!!!
Spamhaus
10 reviews
Pa.net / CTI Network
2 reviews
Grammarly
191 reviews
Worldline
33 reviews
PeopleSmart.com
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Do NOT sign up for the free e address. Your domain name will belong to AOL forever! I just called them and asked how to get my domain name back so I could register it for a site that I want to develop. They told me there was no way they could cancel it! I asked to speak to a supervisor who was very rude and told me to write some generic corporate address office for AOL.
Beware! do not use this service, you will be sorry!