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4.5 7 Reviews 307 Complaints
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AOL Complaints 307

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A
5:38 am EDT

AOL Blocking access to amy email account

Dear team

I am writing to make a formal complaint as aol mail has blocked access to my email account erroneously my email address is [protected]@aol.com

After repeated contact aolmail does not seems to care in order to unblock the access they are stating that they blocked the access due to inactivity which is not true therefore may I kindly request you to get in touch with them and provide me access to my account please.

Many thanks

Aamir

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3:10 am EDT
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AOL Bias leaning american political news stories.

I cannot believe the 'Total' one-way biased journalism against any Republican or

Donald Trump or the GOP stories that are constantly posted on AOL.

What is wrong with this picture?

Your writers seemingly have only a high school level education or they are foreign journalists which appear to share their own personal views in regard to these political stories, as they are worded they seem to be in a personal view that targets and deliberately misled the reader.

C'mon, you all can do better than that, real journalism does not purposely show a

biased 'Rah' Rah Rah our team's one-way thinking demeanor for any news story

regardless.

This is a biased type of report writing that AOL journalists have

continually shown, I think you can do much much better than that.

If your writers just keep writing and posting in a way that is extremely biased

and one-way, then is not news at all, It is called 'Propaganda', and it

seems you all are aware of it because it is being posted daily.

Desired outcome: A real type of news journalism from the AOL writers.

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2:36 pm EDT
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AOL Comment side AOL

I complain very sharp of Censor Ship in the comment section, if somebody type against President Trump nothing is happen from the Censor AOL in the backroom...but if many people type the truth about the Hunter Biden criminal, the AOL censor block the member with idiotic explanation.

We , the AOL paying member should SUE this left wing behavior and make sure that AOL aloud the truth about the Hunter Biden criminal facts, his Drug addiction his HOOKER ( per video in a Hotel) affairs and and and

Desired outcome: AOL RESPONSE and stopping censor ship

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S
8:20 am EST

AOL Aol.com allowed "Take Over" of users site. Pornographic imagery and addresses allowed by takeover entity. (2) Company TEMU only ad company allowed.

This site has been hacked. Monitored by entities who have engaged in applying pornographic imagery and sites that we absolutely "HAVE NOT AND WILL NOT"

ENGAGE IN. We resent the articles and attempts by these "Entities" to attempt

to acquire an "Elicit" response by the user. AOL.com has allowed the flagrant

"Take Over" of their website transmission services to be utilized with whatever

the "Take Over Hacker" wishes to engage in on their website transmission service. In addition, AOL.com has engaged in allowing the web address

TEMU to completely take over the advertisement of "all" available web access

to this user's page, intentionally intended to illicit the "use" of those web address

that this user has never seen or recognized prior to the "Take Over". In addition,

the "Take Over" Entity is utilizing Aol.com services to attempt to "Illicit" Responses by purposely placing crude and Pornographic type materials to attempt to have user "Access" such sites, that this User has found Insulting

and Offensive. All News articles are replaced with "Crude" and "Offensive"

Advertisements, we believe are intentional and utilized for the "Take Over"

Entity to Amuse themselves or attempt to illicit a response from the user.

A major Change from the aol.com that use to be...

Desired outcome: A complete Investigation of this matter and the removal of "All" Pornographictype Ads and Articles, with this TEMU to be removed from User's Web address.

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5:44 pm EST

AOL AOL Email SPAM

I was getting an outrageous amount of SPAM mail on one of my AOL Email addresses. It was impossible to block each of the individual addresses, since they were clever enough to keep changing one character in their addresses each time.

So I changed the AOL setting to "Block all Senders not on my Contact List" Then I emptied the Contact list. That worked fine for 2 or 3 months. Now all of a sudden I find hundreds of messages in the box again and the block is still set.

They are managing to get around AOL's block setting and there is no support available to contact without paying for it.

This is either a virus, bug, or deliberate to promote their AntiSpam program.

Desired outcome: Fix the AOL Blocking function and also insure all mail is forwarded to client email programs.

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1:10 pm EST

AOL App password

2/15/23 12:15 pm. Case number [protected] I have made several call on Generating a 3 party password for Outlook. When I try to generate a password myself it tell me it's unavailable. When talking to the Support person, I get we don't know when it will be available. This is completely unacceptable. When asked if there is a work around that answer is the same we don't know when it will be available. I have been trying to get a password since January 17, 2023.

Desired outcome: I would like you to fix the 3rd pary password

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11:02 am EST

AOL Mail

I have been with aol since the 90 's.. And for the last year or so everytime I check my aol mail on part of my mail the subject line is there but the some of real mail is jibber jabber that I cannot read I have tried several times to reset this but no luck.. Then when I call aol for help the say I need to have a paid account before they can fix it, why.. I am seriously thinking about starting a class action lawsuit that will cost them millions of dollars.. I normally do not think like this but when I when I fill taken advantage of I am going to do what is right.. Now I tried to reset my my mail with a new password and really get the run around I have to go to aol and read my mail is what the phone tech told me, hmm seems like fraud. I willing to find out and will talk to my nephew who is a county sheriff detective.. Thanks for listening but this is really low for any business to do, hold peoples e-mail hostage for a profit.

Desired outcome: mail fixed the way it should be

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Kane Shiro
Thief River Falls, US
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Feb 16, 2023 8:02 pm EST

I have used AOL in the late 1998 til now. I remember paying as mush as $28/ month at one point.

The prices have gone up and down. AOL had chat rooms then they were gone. I used AOL for writing, doing contracts for Rentals etc etc..and I can store it online AOL . Its been good til about 4 years ago and steadily has gotten worst.

Now I am considering trashing aol altogether after 25 years..

EVEN Comic Sans fonts been removed.

Writers who contribute their articles are 99 percent not shall we say TRUTH TELLERS..they clearly dislike the ORANGE MAN..

But whats bad is we have clearly to me atleast entered the AGE of the LIE is The Truth.

So I will not read the LIES but filter them through the GOD FILTER..

MEN ARE CALLING THEMSELVES WOMEN..

GENDER IDS ARE CHANGABLE.

GEORGE SANTOS LIES AND ITS ACCEPTAB:E BECAUSE FOR POLITICIANS THEY ALL MUST EMBLELISH HERE AND THERE TO KEEP THE PERCEIVED POWER THEY ALL SEEM TO WANT.

FOR US the people who are rebellious , we just continue to have to filter all the BULL CRAP ...EVEN JESUS SAID IN THESE DAYS IT MUST GET WORST JUST AS IN THE DAYS OF NOAH..

So watch whats happening, TRAIN TOXIC DERAILMENTS, A PRESIDENT WHO DOESNT WALK HIS TALK. MASSIVE EARTH QUAKES KILLING THOUSANDS. AND YOU SEE IT..YOU HEAR..EGG PRICES ARE LIKE 50 CENTS A PIECE IN SOME PLACES..I have stopped eating alot of eggs..So I eat oatmeal, its a bit yucky but I feel better..

So lets all watch , wait, and see, fix our cars and trucks, dont take on more debt...lots of people thousands are losing their incomes...housing prices going down in many places..

So lets be happy, get a puppy and let that puppy love you,,,snuggle up to its face...and take cae of your pets, talk to them, tell them thank you for being there for you.

yep..Take care its gonna get worst, but we are gonna ride it out well...remember to send money and give money to people for food and help a few..you just watch your attitude and circumstances be like the noon day sun..Its shining bright on you cause you believe...and Thank Him you know OUR HEAVENLY FATHER. HEs watching and HEs aware what we ae doing..

Kane

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T
7:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL Censorship

My comments were censored today because I mentioned "Huckabee" while commenting on an article about Joe Biden and his SOTU speech. I commented to another person that Sarah Huckabee Sanders made rebuttal remarks after Biden's speech. The person thought there was no rebuttal. When they sensored the comment, it said I should change it. I did by only stating Sarah Sanders. They allowed the commetn then. I saw that "Huckabee" did not violate your rules. So, I edited the comment with "Sarah Huckabee Sanders" again. The commetn was censored again. I wrote another comment affredded to AOL. I used the name "Huckabee" again. They censored it. I again wrote "Huckabee" in another comment. It was sensored and I was banned from commenting. I think congrees should know about this cennsoring and banning you are doing. I have used AOL since 1998 or 1999. It is ashamed that you have such sensitive and boased /people working for you.

Desired outcome: Stop censoring and banning when it is uncalled for.

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J
11:35 am EST

AOL Commenting has been turned off.

When will commenting be turned back on?
Or do I have to go learn to navigate Truth Social?
Ok, I was just told that this message is too short and you want me to elaborate on the topic before sending. Okay, hold on a second... I have a frozen meal from The Tattooed Chef coming out of the microwave. I'll eat it while I compose my thoughts.

Munch munch munch...
Now, where was I? Oh yes, the commenting. You see, I like commenting. And AOL messaging boards are really fun to comment on. It's like... playing mental ping pong... Okay, it's really like being in a mental mosh pit, but you get the point.
Please, turn the boards back on. :) Thanks.

Desired outcome: For commenting on the news boards to be turned back on.

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8:12 am EST

AOL Stripped of Comments and no longer to make them on articles.

With no warning I was kicked off AOL for expressing my views, especially on Leftist biased geared articles. Trying to find the department that you can appeal to is impossible to find. They apparently track your name by email or user log on, since changing my name on the comments results in the same suspension. We're just starting to learn how Big Tech is censoring freedom of speech along with the involvement of the current Govt. administration. I have copied all of my comments and have sent them to my House Representative and Senators for their use in abolishing section 230, which I'm sure this House will successfully accomplish. Twitter is teaching us what we can expect, and it's just a matter of time when Google and their cohorts at AOL are drawn into this First Amendment violation, and possible criminal activity when colluding with the Federal Government.

Desired outcome: I am asking that my name be restored immediately for making comments and providing a different view for the readers.

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asshole1960
winnebago, US
Send a message
Jan 13, 2023 8:21 pm EST

aol is horrible about censuring posts,,, even when civil,,, but if you disagree with the forum they flag you... and flag you, and flag you... all the while taking your money each month,,,,, worst ive ever seen,,,,,,,,,,,don't think i'm gonna subscribe to there bogus ways anymore i'll buy a pack of smokes with the money get more satisfaction than with aol cancel them asap

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L
3:27 am EST
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AOL Customer service

My e mail accounts [protected]@aol.com and [protected]@aol.com have been blocked. I have asked AOL to help but their screening is so tight, I am unable to answer all their questions

This has happened before - not long ago - at that time I managed to speak to their Technical Team and was told I had been hacked and they downloaded a Cisco Firewall to make sure it did not happen again!

Well it has happened. I have urgent messages and documents on both these accounts. I need help now URGENTLY

Desired outcome: Access to my e mail accounts [protected]@aol.com and [protected]@aol.com

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1:02 pm EST

AOL Someone blocking this from comments

so eloquently states;

This kind of 8888 is why our culture is going to 8888. Who would like to obtain from the highest law maker or judge or statesman, a punch list of how a person can protect themselves from these leeches. I would be first in line to agree that there's plenty of 8888888's out there who should be punched in the nose... Nonetheless let's look at the honorable Judge Brett Kavanaugh... If the women pulled her panties off and pushed him to the ground and beat him there falling beneath him, well there should not be an issue . . . Again let's see a punch list, short of going to a notary and having an affidavit filled out and signed of how a person can perform that act where the touch is applicable and exactly what time and where... Plus having a camera crew and audience there to make sure all the above conditions were meet... Let's get real what are these people really after...

in regards to below article

https://www.aol.com/news/five-women-file-lawsuit-against-000214822.html

Desired outcome: Post it or change it and resend so I can post it. Our world has become unreal yet news medias post half necked photos and don't seem to feel they are offencive yet something so straight forward as this ???

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10:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL AOL comment

First Let me state you are a group of stupid little narrow minded self rigorous full of your own [censored] censors. Having a comment rejected because I referred to Joe Biden as just plain stupid, is beyond belief. Grow up. He is called far worse than that in the press and if offends you find another job.

I could understand if I referred to him as an [censored], the way I feel about your little group. That would be grounds for deleting my comment or if I said he has [censored] for brains as your group does I might understand that. Or If I thought he sat around jerking himself off all day as you probably do well that would be impolite. but I didn't say any of those things.

But this on is for you

Idy daw Bisa

its the phonetic pronunciation of a Ukrainian statement

Desired outcome: that you are all sent packing and sent back to the boarding school you came from

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8:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AOL Verizon.net (AOL) email access from Outlook.

I've been having this problem for a month. The last e-mails that I received into Outlook was a month ago. I can log onto the AOL server directly and view my verizon.net email but not from Outlook. The generate app password is not available at this time and it's the only solution that I've seen to resolve this issue. I also need to move my Outlook e-mails and the AOL e-mails to a place where I can consolidate and access all of them.

Desired outcome: I'd like an apology and the ability to access my verizon.net email from Outlook.

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6:19 pm EST

AOL AOL Mail

I have had free AOL mail for many years as [protected]@aol.com ,but recently I cannot access my account. Usually, in the past all I had to do was mouse on the mail heading at AOL and it would take me directly to new and old mail, etc. But now I get request for my email address (which is the one I show above) When I enter my email address, I get the response, "we don't recognize this email." Then it asks for my phone number so AOL will send me an 8 character code which will be sent to my phone. I give my phone number, but my phone never rings even though AOL acts as if they are sending me the code. I ask what is going on? I wish to keep my AOL mail account, but I don't know how you will answer my complaint as I do not have access to my AOL mail account. Help me.

Joel Frank

Desired outcome: I want to be able to access my AOL mail account.

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3:08 pm EST

AOL lost connection of email address 5 plus months ago case #[protected]

After 31 years of uninterrupted service in mid to late June, 2022, my email address was canceled with no notice, no phone number and no warning.

I have called AOL every week for months with no resolution. The case number is [protected]. I wrote a letter to The Corporate Office in New York City to no avail.

This is a business email and has cost me into the tens of thousands of dollars and immeasurable time. I am filing a complaint with The Attorney Generals Office as well as The FCC. [protected]@aol.com

Melanie Smith

[protected]

3057 42nd Ave W

Seattle, WA 98199

Desired outcome: Please reopen my email account.

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J
5:25 am EST

AOL AOL news. Cant comment!

Why is it that over the last few days I click on a news article,

then scroll to the comments, there are none! I click on the blue bar to go to the comments and...NOTHING! I've tried opening AOL up on my phone though Google search for AOL, I've used AOL app, I've tried on my laptop through once again a Google search and last of all through Chrome! AOL, WHAT ARE YOU PLAYING AT? Dont try and fix something that wasn't broken. AOL have taken the voice of people away yet still get to ( obviously) post news articles.

Desired outcome: To be able to comment & read and interact with other readers

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12:54 pm EST

AOL Comments

I have come to the conclusion that you are part of the most inept communication services media in the world, Not only do you support racism and hatred, you don't even have the balls to allow someone to post anything that could negatively reflect on demented and the brain dead's; as the Biden Administration is known by those in the know.

So as AOL is being recognized as the corporate version of Sam Bankman Fried, know that you members of the 4th Reich, Biden's Nazis make me sick with your censorship, and as people starve or get murdered in the streets in cities across America, you AOL can take pride in knowing you helped create the disaster that is unfolding across this country, over 350 people dying each day between drug overdoses and murders in America, thanks AOL for playing an integral role in promoting hate, racism, drug abuse and murder. AOL hold your heads high as the body count approaches 150,000 dead this year, you have helped make this all happen, How proud you must be.

Desired outcome: AOL Bankruptcy

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11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AOL News reports on AOL news

AOL news is the most biased reporting service. You should be ashamed of how biased your reporting is. It is a disgraced to your customers who are not one side or the other. The headline today Martha Vinyard backfires on Floria governor. No one in their right mind believes that story. Why is AOL news not doing stories on the Texas border and seeing all the flooding and human suffering cause by Mr Biden.

Desired outcome: Remove your biased reporting. Fire your news staff. Hire an ombusdsman who can show your staff how biased their reporting is.

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5:55 am EDT

AOL Comments facility on news website

For the last week my ability to comment has been restricted without ANY explanation! Why?

If I have been complained about by someone who fears criticism I need to know and you're duty bound to inform me of the alleged reason surely?

In USA you appear to have a warped home meade view of what 'free soeech' is all about and that democracy belongs to those rich enough to buy it!

This is not the case and I want to know why my ability to comment about news items has been curtailed please

Desired outcome: My ability to comment be restored and any complaints against my comments in future be checked and me being given opportunity to see these so named 'reasons' for muting or blocking

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About AOL

Screenshot AOL
AOL, originally known as America Online, is a web portal and online service provider. It offers a range of digital services to consumers, businesses, and entertainment industries. One of the primary products of AOL is its internet service, which provides customers with web connectivity and email services. The company's email platform, AOL Mail, is a key feature that allows users to create their own email accounts and access them via the web or through AOL's dedicated software.

In addition to email, AOL operates a variety of digital content streams. This includes news, finance, sports, and entertainment, which are accessible through its web portal, www.aol.com. The website aggregates content from different sources and presents it in a user-friendly format for readers.

AOL also offers a suite of online security products, such as password managers and antivirus software, aimed at protecting users' digital information and ensuring safe browsing. These services are part of AOL's commitment to online security and privacy.

For businesses, AOL provides advertising solutions through its platform, connecting advertisers with its audience across different AOL properties and partner sites. This service includes a range of advertising options, from display ads to sponsored content, designed to help businesses reach their target demographics.

While AOL has transitioned from its original status as a pioneer in providing internet access, it continues to maintain a presence in the digital world through its various web-based services and content offerings.
How to file a complaint about AOL?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AOL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AOL. Include key areas to mention in the complaint, any relevant transactions, steps taken to resolve the issue, the nature of the issue, and the personal impact.

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- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
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Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against AOL on ComplaintsBoard.com.

Overview of AOL complaint handling

AOL reviews first appeared on Complaints Board on Aug 8, 2006. The latest review aol customer service was posted on Nov 8, 2024. The latest complaint Customer service was resolved on Jun 27, 2013. AOL has an average consumer rating of 1 stars from 2139 reviews. AOL has resolved 21 complaints.
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    Dec 18, 2024
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