Appletree Medical Group
Reviews and Complaints

Cant reach you easily - no email, long wait on hold on phone and no management nor supervisor addresses issues or concerns.

Dr's are rapid and careless, eager to push through patients. On one visit i was asked to only address one issue and not a second (I had to re-book another appointment?!?).

On a recent incident (the last visit I will ever have with them), going in for one referral, the Dr said he would provide it and it was never done. Nobody can seem to deal with fixing this issue nor calling me back. Careless, from start to finish.

Reporting them to all the relevant medical oversight agencies and ombudsmen.

Dr. Laval was incredibly condescending, unhelpful, downright rude, and did not listen to me whatsoever. I tried to ask questions and for additional testing and she cut me off and spoke over me, saying "it doesn't matter, more tests will not change anything." She offered a referral to an internist and said "he will order all the tests you don't need."

The prescription I received for birth control causes increased risk of blood clots and she did not mention a single word of that to me. The prescription reads "the patient is aware this medication causes increased risk of blood clots." She did not mention blood clots to me once. How would the patient be aware if she didn't take the time to explain it? This woman should not be a doctor. I've never felt more uncared for by a physician in my life.

I called and was kept waiting for over 15 minutes. When call was answered, they could not receive my payment for a medical note due to a 'technical problem'.

She said to call back 3-5 minutes which I did and got same person, seems she's the only one answering calls. 'Technical problem' had not be solved.

She said she'll call back before 6PM (current time was 5:44PM) or I should call back after 6.

She never called back. I called and I'm still waiting for my call to be answered, it's been 27minutes.

Dr. Tim Bell has been asisting ODSP in denying me services and fradulently billing OHIP for appointments not needed. For the past year my social worker has been telling me my ODSP application was incomplete and I have been booking apointments with Tim Bell to get him to complete the forms. He has been completing the forms incorrectly to keep me coming to bill me for services not needed. I just found out my application for ODSP was complete on 9 September 2022. Tim Bell and fay molanario have been harassing me and forcing me to go through pain with a disability to fraud me out of services.

Hi,

I visited the appletree walk-in clinic located at 255 Preston St Ottawa Ontario Canada, I came early so I can get a spot, I've waited over 3 hours nobody is there, then came a person working on the pharmacy and told us me and the other waiting patients that he is not sure when they open today but usually at Friday, they open at 12:30 and it depends they open on different hours each day, although it's clearly written in the appletree clinic website that the walk-in clinic opens at 8:30 on Friday, November 4,2022.

I've tried to call the call center to get actual information about the opening hours, no body answers, this is incredibly rude and frustrating.

I arrived at 9am when appletree opened. The sign on door said walkins welcome. I signed in and they stuck me in a room for hours. There was only one doctor and he was on repeated zoom calls while I just set there. It is clear to me that appletree would rather practice medicine over zoom then see patients in person. If you have a serious problem they can not properly diagnose it over a zoom call. Appletree is not looking out for your health, there just lining there pocket the easiest way they can. Time to fine an ethical medical practice. Appletree has failed there patients.

Your system is absolutely broken, ie: dysfunctional; it continues to provide misinformation on an ongoing basis showing their lack of care and disrespect for their patients. I understand you don’t want anyone to die but I see you don’t care if they do or don’t.

I went to this location on Monday, September 19, 2022 for a 6:30am opening (as advertised on your website) only to wait in the rain with elderly people, mothers with young children, etc for 2.5 hours only to discover there was no intention of being open nor any posted sign saying so. This morning I returned to the same location, September 20, 2022 as stated on your website (open 9:30) only to discover they were only taking clients by appointment only; how absurd not to mention this when your website is updated. I need to mention how inhumane it is to put a young person, young woman in my case, at the Apple Tree reception that has been set up to suffer the consequences of your dysfunctional system, ie: the abusive behaviour fuelled by frustrated patients.

Lastly, I fully intend to write the minister of health, OHIP, anyone involved to see you are either shut down or made to fix your dysfunctional state.

My name is Andrey Nikolaev (OHIP 5058057109RK) My doctor is never available, Simple prescription renewal is a big problem and takes a lot of time. At my doctor doesn't care

Hey, This is Rajvir Singh I got my self tested for HIV and other sexual transmitted diseases and ultrasound of stomach on 15th of july it’s been 15 days I haven’t received my reports yet. I called the assistance number provide on your page and the booked the appointment for other Dr named brook on 26th of July at 1 PM but he called me at 1:30 PM I was unable to receive because I was in washroom. I heard the voicemail of Dr he said to call back and I didn’t for 6 times no one answered.I heard that people go to Dr to get treatment of problems but it’s first time I’m getting mental stress after visiting to Dr . Important one please trained people before you hired for folks assistance.Today I call at 2:50 Pm and waited for almost 20 minutes to have assistance in this case the girl talking to me on phone said it’s depends on Dr schedule have nice day and hang my call . Please teach her some customers care skills and I don’t think people health and medical services should depend on Dr schedule.Please work on your staff and post my results on my portal asap .

Thank you

I am K., a regular patient of Appletree Medical Clinic. i just found out today that there were 2 charges of $333.35 for Bracing on September 11, 2019, and resulted in the total outstanding of $666.70.These charges were recorded on my Appletree account without my knowledge.

I did not see any specialist nor received any bracing services on Sept 11, 2019. Please investigate and remove the charges from my account ASAP.

Thank you for your attention.

I booked an appointment to get a requisition from Dr. Punungwe at Appletree Medical Group on June 16,2022 at 1:40 pm.

Was sent multiple text messages to tell me that the appointment was delayed 25-50 minutes. Only for the doctor to Never call me.

My name is Chris Curry. On May 31st, I visited the walkin clinic at 2150 Robertson Rd in order to get a review of my blood tests for which I had been called back to the clinic. The only doctor on duty, Dr Paul Baranick refused to issue a review of my lab tests. I was told that only the doctor who ordered the lab work could review the tests with me. That happens to be Dr Brien Whalen. When I asked the front desk administration when he would be available, I was told June 15th. I am at a loss for words. So I cannot know the results of my blood work for over 2 weeks. Meanwhile, I am having serious health issues. Ok. Anyways, on top of that, I was issued a prescription and a requsition for xray from Dr Baranick, but when I arrived at the pharmacy, the prescription was in someone else's name. He has issued me a prescription and requisition in another patients name. I'm quickly losing faith in this clinic. In fact, when I looked at the appointment notes on my patient portal, it says "patient left without seeing doctor." How's that for honesty and integrity?

On Thursday 19 May 22 I had a virtual appointment with Dr Vaneet Rai to renew. 4 medications for Meniere’s Disease. I requested Nortriptyline 10 mg, Triamterene 50/25 mg, Betahistine Dihydroc 16 mg, and Trandolapril 2 mg. He advised me that they would be faxed over to the pharmacy soonest. On Tuesday 24 May 22, I called the pharmacy to verify if they were ready for pick up and they had never received them. I promptly called Appletree and asked where the request was and was told by the useless young man they he would fax them over promptly. When I called the pharmacy later, they had only received the request for Trandoapril 2 mg and not the Nortriptyline 10 mg or Triamterene 50/25 mg, or Betahistine Dihydroc 16 mg. The total lack of attention to detail and the disregard for my health and well being is appalling. I thought these were medical doctors that were charged for the health of their patients, but obviously not. I wish to file a formal complaint and request an apology for the mistreatment.

Tuesday, May 24, 2022 at 11:47 am. I called Appletree at [protected] to book an appointment with my family doctor. The person (female) I spoke to was very rude and kept cutting me off. I also asked if I could get a phone appointment and she was loudly repeating the same date over and over again cutting me off.

I am otherwise very happy with the services provided by Appletree. This is my first complaint and I'm not happy with the service at all. This is not the first time I'm calling this number to book an appointment and never had this issue. Unfortunately, since my family doctor is with Appletree we are stuck with calling the general line where we get unprofessional service. Could you please help resolve this or have alternate numbers to call for family physicians.

Thank you,

Good Morning,

In preparation for a trip, my family went for a rapid antigen test on March 4, 2022 at one of your clinics located at 2150 Robertson Rd, Unit 4 Ottawa, ON K2H 9S1 Canada. Unfortunately, we almost did not travel due to errors made by your services:

1- The date and time on the result email were not those corresponding to the day we took the test. (see Attachment)

2- The format was not the right one, since we did not have a PDF, but just a basic email which is not accepted, since it is easily modifiable.

The agent at the air counter therefore refused us access to the flight, for all these reasons.

We had to insist at least 30 minutes with the services of the airline company with our invoices for proof of the date of the test so that they let us travel.

It was a great time of stress and panic for me and my children.

Moreover, the employee who took care of the test was really incompetent. He checked the steps on the instructions each time and had to do my test twice, because he had forgotten a step in the process.

So I wanted to express my immense anger and frustration about this.

Thank you for your attention to my request.

Good day,

Marie-Annick Cannenterre

I provided a sample to the appletree medical group approximately 60 hrs before my flight and they failed to pick up and analyze the sample on time. Not only did they not inform me of this delay till 5 hrs before my flight but refused to refund me and argued that it is my fault it is delayed (did not provide any logical reasoning why it is my fault eventhough I did everything in the allotted time frame). Now they send me the results 9 days later which is useless, they still refuse to refund me or address their negligence.

So I went in after searching online for any walk in that was open after 5pm and saw which locations had a doctor onsite as well as has specialized services, and according to the site carling had both today (November 3rd 2021) and that was not the case. Online there is no stipulations nor way to see if there are any restrictions at the location or for the doctor on call. When I arrived to this location (2600 carling avenue) it was disgustingly dirty, unsanitized as well as no sanitizer in the main one when you walk in, as well as a small sign saying ‘please sanitize chairs before and after your visit which completely was being ignored by customers and the lady admitting people/nurse I guess?…I watched as many as 3 people come and go in the same chair, no sanitizing after or before and the lady at the admitting area had no care for that nor went to sanitize any chairs in between, I find that inexcusable and lazy in a time like this (covid) that there was no regulation or awareness of the sanitization of the public seating area..and or any kind of monitoring of their own rules even being a health care facility you would think the business would abide by or clean up/sanitize for our safely let alone theirs..but I guess not! This location (2600 carling) was not even abiding by their own rules for covid. It stated on the white board in large letters, where everyone can see, only a maximum of 5 people in the waiting room at a time…and there was about 8-9 people waiting inside and the lady admitting people/nurse never said anything. What happened to protocol?!why was she not abiding by the business's own rules?..I find that very unnerving and appalling to be honest that there was no regulation or endorsement on this rule. Now after noticing all this I tried to register and noticed a small print out that was placed in a corner above the kiosk to register, it said how the doctor doesn't do many things…I am outraged that you would have a walk in and advertise it as a walk in that ‘treats all issues' and it actually does not. I came in to try to get a referral to get my adhd medication changed/added and they don't do that/that doctor doesn't do that?..so Again why wasn't this advertised on the website so I, along with anyone else, doesn't waste their time for a doctor that doesn't or refuses to do anything?! I came from Kemptville as there is no walk in close that was open and had a doctor on site. It was a 30 minute drive out of my way, I would not have come if the website was up to date and/or included the doctor information on what they ‘do and do not actually do! As I needed some medical care, so back to after I registered, as I figured I guess I'll have this cut on my head looked at, as I had gotten a small cut on my head from having a trunk accidentally closed on it earlier in the day. Anywyas and the lady/nurse gave me some other apple tree info for a doctor that ‘perhaps can help me tomorrow as this doctor (baranick) doesn't do much sorry.." to help me out while I waited for my turn.I waited for 1 hour and 45 mins for that doctor only to be told once in the room that he wouldn't treat my open cut. As ‘ I did it on the job' First off I was advised not to go to emergency as I was ‘ok' but should and just wanted to make sure it wasn't a big cut as I couldnt fully see it. I understand when it comes to work related injuries it's a different approach and/or protocals or whatnot however, this was a minor cut, that I wasn't sure was minor( I know now as I got my fiancée to look at it thankfully) and did not need emergency assistance. The fact that he refused to even look at me is again appalling! And a complete disregard to his job.Why do you have a doctor on call that refuses to do his job? Why do you have a doctor that refuses to help people who walk in to the walk in itself?!? If You got a paper cut at work it would not consist as an injury or work related injury as it is so minor, I'm sure he wouldn't need to see the work wtvr people to report a small paper cut?.. but please correct me if I am wrong?!…because I do want to know why he refused such a small cut to be looked at?..is his job not to help people in need of medical assistance? I needed medical assistance. I am not pleased nor happy with the service provided nor the cleanliness, sorry lack there of, I am not impressed by the doctor itself and appletrees complete lack of care for anyone who comes in looking for help when they don't know where else to go as it wasn't an emergency and you do go to emergency to waste their times on a small cut. That's what a walk in is for. Again please feel free to inform me on your protocols and or what your walk in does treat?! Cuz apparently it is nothing. I want a call or email back as this is a big deal to me and or I will be Pershing this as much as possible and bring it to the press about how such a big chain is so useless!..my number is [protected]

Called for appt. The appletree line was breaking up. The agent could not even locate my Doctor and kept me on hold for several minutes. She could not even locate my Dr. who saw me last year. This is the Dr. who is registered with Telehealth so now I am stuck as I can't change as Dr Aramugam is my registered Dr. In addition the appletree phone line was breaking up, I could not hear clearly what she was saying.

I was seen at the Cobourg location. This is my 3rd visit as I cannot get a hold of my family doctor. Today, the doctor was rude and dismissive. I have been there 2x for oral thrush treatment and told to return if treatment not working. I needed a prescription for daily fluconazole for 2 weeks. Dr Raut yelled at the medical student that this was a "chronic" problem and proceeded to yell at me "do not come back here for this". I am an ER nurse in the city and I'm well aware that it is frustrating to these doctors that they are in office and others are not. But this is not my problem. If I spoke to a patient presenting to my ER I'd be fired in a minute. There needs to be professional accountability taken for this because it was completely unacceptable. He then proceeded to hang up. I hope this doctor does not treat other patients like this.