Aramex International
reviews and complaints

After complaining to Aramex South Africa for taking incredibly long to deliver a parcel ([protected]) with no movement since the 9th, she had the nerve to tell me that she will be transferring the parcel to the government ware house with no explanation why she is doing this. And then she tells me to contact my supplier for a refund. I honestly can not believe what just happened!

Tracking number: Y40000790295

Items bought from Amazon. I never had any problems with other couriers except for Aramex.

Customer service not replying for the past few days.

If I had known that Aramex would be delivering my order, I would have chosen not to order instead.

I had an important legal notice which was to be couriered by Aramex. I filled out all the forms and gave them all the contact details etc. I believed this to be the end of it and the Notice would get delivered, if not Aramex would advise me.

To my shock i found out after 10 months that the notice had not actually been delivered and Aramex had not even informed me about this.

I tried to speak to them first thing they said is a Makani no is needed (was not asked for when i filled out the forms) full address was given.

Then they lied and said they tried to contact me, no evidence of this, then no receipt was provided to me.

Bottom line is my very important document was not delivered nd Aramex did not fulfill their obligation and even contact me!

Shocking!

Good day Aramex Team,

Hope everyone is fine, basically I have documents expected to receive today from Doha under tracking number [protected].

On Friday dated 20th May around 5:30pm, I received a call from your customer team regarding this document and requested to arrange the delivery direct to my place since we are doing office recollections. I have provided my locations and advised to please inform the delivery guy to make sure not to doorbell as my baby is sleeping during the delivery slot time and requested to knock instead.

To cut the story short, today at around 5:10, your delivery guy came and he didn't follow the given instructions. He used the doorbell once and that time I was carrying my baby who is sleeping already and made another doorbell.

I have approached him (Kyas - name of the delivery guy, his tall and bit fat). I told I have instructed your team to knock and he was saying that there was no instructions given on the paper. I know his tired, but he should not treat his client like that. I've got mad of course. I was still talking but he just ignored me and I said I must complain you. I do sorry if I been mad but I can see that he is not reading and following instructions given to him.

Please do and take immediate actions on this.

I have a screenshot of the file where it's clearly mentioned on instructions to knock during delivery, screenshot as per the attached file. Thaks,

Hoping for your response.

They are very rude in their services. If you get a parcel they are asking you to come and get it from their offices, they don't even know which branch. It gives a huge headache to customers as the corporate companies are choosing this company for cheap shipping charges.

In Qatar Aramex, the delivery guy is telling i will never bring to you if you want parcel go and take from any branch or i will send back,

Regarding this I have sent three complaints to the customer care yet there is no Response except giving some sweet words and action is nothing and they sent the parcel back.

I will never ask Anyone to use aramex Qatar. All delivery guys are so rude. As most experienced they throws ur parcel out side door and disappears. Sometimes they don't even want work. And there is no contact as well. So disappointing.

My parcel arrived at OR Tambo mid April and it's the first week of May and my clothes have still not been delivered. Apparently my parcel is still at OR Tambo even after paying aramex. I have the email address of one the employees who had been communicating with me prior to the shipment of my clothes but now she ignores my email. I am starting to think that it is a fraud and as a first time buyer this is frustrating. I don't know who I can do talk to. I do think I ever want to use the services of aramex ever again and would not recommend it.

My parcel was sent from Botswana on the 3rd and was meant to arrive yesterday on the 4th of May 2022. I called yesterday and was told its with the driver and yet it was not delivered. I am very angry because the tracking information says the customer was not available and yet I spent the whole day yesterday waiting for it and my phone was on which means that information is false.

The purpose for which I needed that parcel was to be used today 5 May at 7am which means I have wasted money using your service because the purpose is defeated.I cannot express my disgrantlement enough.The tracking number is [protected].I have tried calling this morning to no avail but my airtime is gone for nothing again

aramex send me this email (Kindly note that your shipment No. ([protected] ) at our USA address was received with items missing from the package and the content does not match the invoice).

My parcel which contains jewelry was stolen at aramex usa, they send me a photo of a bubble wrap without any name or address on it and they told me that this is what is left from my parcel.

I contacted the

After many emails back and forth they stopped responding to my emails and still my issue still not resolved.

I have had three parcels arrive in my ShopandShip account in Canada on the 19 and 21st April 2022. I have uploaded the invoice in time, but the parcels are being held due to no invoice.

My account number is MCT 1376. The package numbers are [protected] [protected] [protected].

I have submitted 5 querys/complaints and have not had any response or change in status of delivery. One of the cases was actually closed.

The case numbers are

MCT/0422/10019

MCT/0422/8506

MCT/0422/8505

MCT/0422/8504

MCT/0422/7118

The packages are birthday gifts that will now be late!

* I have a shipment in Riyadh /Saudi Arabia orderd in 17/4( provider in Riyadh)

* Takes 3 days to receive the shipment from Aramex 20/4

* Receive a message expect delivery date 21/4

* A new message that expect delivery date 23/4

* Last update of shipment was 23/4

* No more update of Delivery

*The supplier location in Riyadh. the Shipper agency in Riyad, the address in Riyadh.

Goodevening. Today april 24 around 8:30 pm one of your driver is very rude. I ask him for a bit minute to wait bec it is very traffic and they didnt send me email or message befero they tell us that he is on the location. This attidude is very bad. Rude. So disappointing aramex. This the first time I always hve aramex driver that is very kond but this driver is very rude this number [protected]. Please cooperate to our complain. We are costumers!

Most useless delivery service, I have been waiting for an important document which was supposed to be delivered for two days and nobody bothered to collect it from the warehouse, when I asked to go collect it myself they said I have to wait for someone to bring it to the branch, my document was 3 days late, nobody bothered to request a delivery despite me calling.

Hello Aramex Team,

I have booked the parcel to Mumbai India from Al Khobar Saudi Arabia, docket number-[protected], the parcel delivered yesterday the envelope belongings are of different person & my documents are not received

Kindly look into it, collect the wrongly delivered parcel & delivery my documents safely

Please write back on further updates to my e-mail ID- mdimran.[protected]@gmail.com, or please contact on +[protected]

With regards,

Mohammed Imran M.S

Hello,

I was supposed to receive my shipment today from United States. The shipment contains electronics that I will be needing for a project today.

It was estimated to be delivered today (January 17th) but it hasn't even left out for delivery yet.

1. When I called to talk to Aramex the first time at 11:26 am, I was told, the shipment is in the warehouse and that the employee will send a request to have it delivered today but instead someone from Aramex went into my account and removed the estimated delivery date from shipment info on http://shopandship.com.

2. When I called the Muharraq office the second time at 12:30 I was told by Shahla that my shipment is awaiting clearance at border control, which is not what I was told earlier this morning. She also didn't comment on why the "estimated delivery date" was completely removed from shopandshop.com shipment info section.

This is very bad business practice and frankly it comes off as very deceptive.

We ordered a domestic delivery on December 14, 2021 which was sent by the company via Aramex couriers. The parcel never arrived even though Aramex tracking listed it as delivered. Aramex customer service were unresponsive. 7 days later they marked the ticket as "resolved" even though they never engaged with us at all and the parcel was never delivered. After multiple additional complaints they then replied that the issue was marked as resolved because the parcel was apparently delivered and included GPS coordinates of where the parcel was delivered. This was at a completely different address. Since then, Aramex have failed to respond to our further queries about this. It has been over three weeks since the parcel was supposed to be delivered. Aramex customer service has been unresponsive, indifferent, and disrespectful.

My package was sent out December 17th and I have not received an update till 4 days ago! I got and update tonight that my package was delivered at 11pm? But there was nothing at my doorstep or my mailbox the main office is closed so they couldn't have dropped it off with workers...so wheres my package. This was an expensive Christmas gift so obviously I'm freaking out on where it actually is and why Aramex is posting incorrect updates on tracking. I want my package Aramex its taken longer than it initially should have and now my things are missing wtf.

Aramex is one of the worst ever service providers. The company representative outright lie to their customers on the status of the parcel.
I bought a product from Crudo leather which was shipped from Hong Kong to Singapore through this company. Even after 17 days they did not deliver it.
Initially they mentioned that the parcel would be delivered until i directly went to their warehouse to know that they have lost the parcel all together.
Their customer representatives are disrespectful to their customers and have less to no idea of why they have that job.
I wish no one trades with these guys.

So i got christmas gift to my husband, ordered, paid and contacted via aramex to pay 6pounds and realized their link is not working. and contacted aramex and both sebago to inform this. now its been longer then a week, no one is taking any action on this. its liek they are robots. and probably they are. aramex keeps sending me the same broken link, after even accepting on the phone their link is not workin btu have no solution so their automated system keeps sending the link, and sebago keeps saying that aramex will send me a new link. i mean... i mean .. really?! not only i couldt gift my husband but also i asked sebago to pick the package back and either refund me or just send via dhl or smt else and i told so many times i am happy to pay the difference.. and it seems no one wants to solve anything. so i keep getting the same broken link still and the lady called patricia from sebago seems cant create solutions and build happy clients. i am writing this review basicly to warn others - buy your shoes from a store and dont trust aramex and sebago uk.

I've never experienced such a terrible service like the one I am experiencing. My package has stuck with aramex for 2 months now. My package arrived in South Africa on the 12th of November then I paid customs on the 27th of November.. my package has been delaying since it arrived in South Africa. I have been fighting back and forth with aramex but they seem not to care about customers.. 0n the 15th of December it then moved to delivery office, it has been there till to date.. when I call I'm being told different stories, all they do is to lie to me and give me false hope... aramex is useless and f***kn up.. this company deserves to be closed.. tracking number [protected]

22 December 2021 at 4 pm

My shipment number is: 1936359666

This is the contact number [protected] of the driver who took out for delivery but not even called me.

I came to know from Amazon that they have tried for delivery but were unsuccessful. Immediately, I contacted customer service and got the driver's contact number tried to reach him but didn't pick up even after three attempts. Finally, when I contacted him, he told me that will deliver tomorrow (that means today).

Again today morning at 10.30 am, I spoke to him after two attempts, told me that another driver will deliver. Now the time is 3 pm and not yet delivered to me.

When I contacted customer service, told me my parcel is ready to be collected from another location, although I didn't request to change the delivery, which is not my address mentioned in the parcel.

Why we should pay for the shipments if they are not able to deliver on time to the address mentioned on the parcel, though I have made payment for the fast delivery through Amazon.

This attitude shows irresponsible and ignorance of their duty.

Hence, I wanted to file a complaint against them and looking forward to hearing from you.

with regards