Extremely disappointed in my local, Argos knaresborough, we ordered some storage boxes which we picked up on the 12/5/24. This is a round trip of 18 miles (closest stord) on returning home, my wife opened the bodyweight discover 5 parcels inside for other customers that argos staff obviously left by accident. Being the honest people we are we rang phoned the store to tell them what mistake they had made. To be fair they were very apologetic over the phone and we agreed that would go out preheat the next day to deli Dr them back.
So after dropping my son at school, I mAde the 18 Mile round trjp and my own time plus parking ticket to deliver them back. On arrival there were 2 SAinsburys staff working the full and massive the manager behind them, he approached me and asked if they were the packages I was holding from yesterday, I replied yes, he then said thanks and, continued talking to his colleague explaining to him the procedure. And that was. it I left the store.
I am really annoyed at this, as I got absolutely no sorry for my inconvenience or anything, again I could of kept all these packages and noone would of known, so a little show of appreciation wouldn't of been asking much surely? In this day and age most mistakes are out on social media, I haven't done this but this wouldn't look very good on Argos would it. Very disappointed in all this, I just feel this needed deaEling with as I would hate this to happen again
Claimed loss: 18 miles fuel, 1.70 parking tickdt, 5.90 bacon sandwich and coffee as I was annoyed
Desired outcome: At least a sorry would of helped,
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I suggest contacting Argos customer service directly to express your disappointment and explain what happened. It might be effective to also share your experience on their social media pages for a quicker response. Keeping records of all your communications will be helpful.