Argos
Reviews and Complaints

i went to argos to buy a bed, i then went to the counter and i placed my order.i was asked my name and i said justin oneill.the counter attendant smirked and asked how would you spell that .after several non existant oneill spellings..i told him.i asked has he never heared of that spelling..its the biggist name in ulster.he said no?..my order was not in stock and i was told they cant sell me anything thats not in stock.which i believe.i picked another bed.i stood for a while and the guy previous that took my order wispered to a another guy that then served me.i was told to take a till right beside an other employee that was fixing a light.the employee took my order and same again asked me to spell my name.the all laughed.i really find it hard to believe that anyone from ulster, northern ireland cant spell one of the biggest names.sports pages oneills on every gaelic top.not to mention surfing, skiing, i just happen to have a name thats been in clonflict with their past..because of this i was treated like a second class citizen ...nothing will come of this.but if it happens again please bring this up ..

I purchaed a koochi galveston stroller from Argos. I have twice been stranded at the supermarket when it will not fold away. After contacting the c/s dept I was given a returns number and asked to take it back to the store. The store manager advised me that I was folding the chair incorrectly because upon there testing it would go up and down. To me this is unfit for purpose because it is jamming. Regardless of whether they can put it up and down in store. The product is not fit for purpose if it is jamming sometimes and leaving me stranded.
Refund was denied.

Dear Sir / Madam, Customer Services Argos Uk

Id finally like your reply in writing. I have been passed from pilar to post, spoken to customer services, stores etc.
Is not good enough. Each time i have called in i never recieved the call back i have asked for. Why have a customer service team if all blame and enquirys are passed back to a store for them to then pass me back to you? It doesnt make any sense.

To cut a long story short, and to summarise the nature of my problerms:

I went and bought a panasonic DVD recorder from argos for my partners birthday from your argos store
Initially it worked great and as it should, he was able to plus his digital cam corder into it and was able to record dvds of fasmily momments, record his favirate Television series etc.

23/01/09

Called argos customer service
Called store
Called technical Helpline
Called Panasonic
Posted to Panasonic for warenty repair - With Proof of Purchase

03/05/09

Called panasonic
Called argos customer service
Posted to Panasonic (This time i could not send my Proof of purchase, as it was not returned to me after initial warenty repair by panasonic)

09/06/09

Called Argos
Called Panasonic
Called Argos Again
Called panasonic
Posted tp panasonic
Have not recieved back, it may have been lost in postage or Lost by panasonic

My Complaint should be passed to a manager for their perousal. I do not aggree with argos policy that this shoud have gone back to the manufacturer in the first place! I qam not happy wityh the service i have recieved from argos aftersales, it seems you are too keen to pass on faults and problems back to the manufacturer when you in fact should have taken this back in and exchanged like i asked for back in january, then May, then june!

Thanks alot for your time

samantha Brooks to Angela
show details Sep 3 (5 days ago)

Angela Meredith
Executive Resolutions Manager

Thank you very much for your email.

Can you enlighten me as to where you got the figure of £10 for a full refund of the dvd recorder?

Thank you

Sam

- Show quoted text -
On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha. Thank you for your e-mail. I am sorry for any confusion this m...
Sep 3 (5 days ago)

Reply |samantha Brooks to Angela
show details Sep 3 (5 days ago)

35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam

On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

- Show quoted text -

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

- Show quoted text -

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha, Thank you for your e-mail. I can confirm that I have checked t...
Sep 3 (5 days ago)

Reply |samantha Brooks to Angela
show details Sep 3 (5 days ago)

Angela Meredith
Executive Resolutions Manager

As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.

Sam
- Show quoted text -

On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder

35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam

On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha, Thank you for your e-mail. Firstly I would like to apologise f...
Sep 3 (5 days ago)

Reply |samantha Brooks to Angela
show details Sep 3 (5 days ago)

Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO

Thank you

Sam

- Show quoted text -
On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder

Angela Meredith
Executive Resolutions Manager

As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.

Sam

On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder

35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam

On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithDear Samantha, Can I please ask you to contact me on [protected], I have trie...
Sep 4 (4 days ago)

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)

Angela Meredith
Executive Resolutions Manager

There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam
- Show quoted text -

On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26
To: Angela Meredith
Subject: Re: DVD recorder

Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO

Thank you

Sam

On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder

Angela Meredith
Executive Resolutions Manager

As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.

Sam

On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder

35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam

On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithHi, Can you please let me have the recorded delivery number from the post off...
Sep 4 (4 days ago)

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)

Angela Meredith
Executive Resolutions Manager

If you are able to use the google chat facility, we could chat over that? Possibly around 3pm uk time, my husband will be talking to me then so if thats a possibility let me know

Sam

- Show quoted text -
On Fri, Sep 4, 2009 at 10:37 AM, samantha Brooks wrote:

Angela Meredith
Executive Resolutions Manager

There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam

On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26
To: Angela Meredith
Subject: Re: DVD recorder

Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO

Thank you

Sam

On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder

Angela Meredith
Executive Resolutions Manager

As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.

Sam

On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder

35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam

On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)

Angela Meredith
Executive Resolutions Manager

Which Proof of postage would you like? i can arrange for this to be scanned later and emailed over to me then send on to you?

I will email my husband now and ask him to do that for me,

Sam

- Show quoted text -
On Fri, Sep 4, 2009 at 10:39 AM, samantha Brooks wrote:

Angela Meredith
Executive Resolutions Manager

If you are able to use the google chat facility, we could chat over that? Possibly around 3pm uk time, my husband will be talking to me then so if thats a possibility let me know

Sam

On Fri, Sep 4, 2009 at 10:37 AM, samantha Brooks wrote:

Angela Meredith
Executive Resolutions Manager

There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam

On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26
To: Angela Meredith
Subject: Re: DVD recorder

Hi

I have the name and postccode if that helps?
CV6 5HP
TAKHARS TRADING CO

Thank you

Sam

On Thu, Sep 3, 2009 at 4:41 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail. Firstly I would like to apologise for the delay in responding to you.

I can confirm that we are trying to contact Panasonic for a copy of your receipt.

Would it be possible for you to provide me with the full address and the department which you returned the recorder to?

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 14:52
To: Angela Meredith
Subject: Re: DVD recorder

Angela Meredith
Executive Resolutions Manager

As explained in my previous correspondence with your collegue the reciept was sent to panasonic as proof of purchase and ownership, then was not shipped back along with the dvd recorder on the first repair.

Sam

On Thu, Sep 3, 2009 at 12:57 PM, Angela Meredith wrote:

Dear Samantha,

Thank you for your e-mail.

I can confirm that I have checked the price of the DVD recorder and it is £799.99. Do you have your receipt? If are able to send me a copy of your receipt I will be more than happy to send you a gift card refund.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 12:34
To: Angela Meredith
Subject: Re: DVD recorder

35 Caledine Road
New Parks
le3 9np

Angela Meredith
Executive Resolutions Manager

Well i cant remember the exact amount as it was on offer at argos at the time, i paid by gift vouchers and cash and it was bought in decemeber from the Belgrave gate argos extra store in the center of the city so maybey you could look it up? the catalogue number is 085/1857 and i would accept a gift voucher to cover the costs of postage for sending the dvd player to panasonic, when you see the item and features in the catalogue you would probably show empathy for the fact that my husband had this as a gift. I would not expect a full refund as we did have some usage out of it, but from what i understand argos should and could have replaced this for me.

Sam

On Thu, Sep 3, 2009 at 9:22 AM, Angela Meredith wrote:

Dear Samantha,

Thank you for your recent e-mail, which has been received and read by Sara Weller. She has asked that I look into your correspondence and help resolve this issue for you.

Firstly I would like to apologise to you for the problems you have encountered with the DVD recorder you purchased from us.

I would like to offer you a £20.00 gift card, this includes £10.00 as a full refund for your DVD recorder and £10.00 as a gesture of goodwill in recognition of the disappointment and inconvenience this matter has caused you.

Can I kindly ask that you e-mail with your address details so that I can arrange for the gift card to be sent to you.

I look forward to hearing from you shortly.

Kind regards

Angela Meredith
Executive Resolutions Manager
Director's Office
Tel: [protected] ext 5015
Mobile: [protected]
email: angela.[protected]@homeretailgroup.com

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

The information contained in this message or any of its attachments is confidential and may be privileged.

Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

The views expressed may not be official policy, but the personal views of the originator.

If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

All messages sent and received by Home Retail Group are monitored for viruses, high-risk file extensions, and inappropriate content.

The registered office address of Home Retail Group plc (registered in England and Wales, number 5863533) is
Avebury,
489-499 Avebury Boulevard,
Milton Keynes
MK9 2NW.

Please visit our website at http://www.HomeRetailGroup.com for further information about Home Retail Group.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

--

- SAM -

Email:
[protected]@googlemail.com

Telephone number:
[protected]

Reply Forward

Angela MeredithHi, No sorry I will not be able to do that. Unfortunatly to progress this I w...
Sep 4 (4 days ago)

Reply |samantha Brooks to Angela
show details Sep 4 (4 days ago)

Angela Meredith
Executive Resolutions Manager

We do not have a registered number, just proof of postage from 3 occasions where we posted them off

Id appreciate it if you call me on friday

- Show quoted text -
On Fri, Sep 4, 2009 at 11:02 AM, Angela Meredith wrote:

Hi,

No sorry I will not be able to do that.

Unfortunatly to progress this I will need the registered number, do you want to call me when you return?

Anhe
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 04 September 2009 10:40
To: Angela Meredith
Subject: Re: DVD recorder

Angela Meredith
Executive Resolutions Manager

If you are able to use the google chat facility, we could chat over that? Possibly around 3pm uk time, my husband will be talking to me then so if thats a possibility let me know

Sam

On Fri, Sep 4, 2009 at 10:37 AM, samantha Brooks wrote:

Angela Meredith
Executive Resolutions Manager

There will be an error because im not in the uk at present, my mobile phone is not capable of working where i am based.
I will return next friday Am,

I can reply to any mails if you need any assistance from me

Sam

On Fri, Sep 4, 2009 at 10:10 AM, Angela Meredith wrote:

Dear Samantha,

Can I please ask you to contact me on [protected], I have tried to call you on [protected] the number you have given, however, it states there is a fault.

Regards

Ange
-----Original Message-----
From: samantha Brooks [mailto:[protected]@googlemail.com]

Sent: 03 September 2009 17:26

Hi,
I work in Argos, the walthamstow branch. All the employees are not happy with the stockroom manager. so how to staff complained abot it?

Thanks
Barath

i ordered and received a washing machine from argos and paid to have it delivered and fitted. The delivery man said it could not be fitted because the waste pipe was too short. I contacted the council and they sent a plumber who said that was rubbish, the pipe was fine so I had to employ another plumber to fit my washing machine. I am not happy with your delivery mans attituude. I got the feeling he was in a hurry, and didnot want to take time to fit the machine. I hope you can do something about this.

I found a Samsung E250 blossom mobile phone listed @ £34.99 with store pick up option at Argos website. I successfully got its reservation (number 296804), also received an email confirmation from Argos that item is available in the store for collection against the above reservation price. After traveling about 15 miles I visited today Charlton Argos with confirmation print of my reservation but to my surprise when staff refused to sell the item @ £34.99 pretending that they are selling only to those customers who are able to spend a further £10. The staff also confirmed that the details of extra £10 are not shown on their website but it is imposed in the stores. I therefore decided not to purchase from such daylight robbers who are the demolishers of the distance selling rules as well as the UK's E-commerce Regulations.

Mrs B. Simon

I have worked for Argos for a while now and have never worked anywhere else that is as soul destroying as Argos. In the store i work in and position i work in i am on constant call and have had four days off in the last six weeks. Holidays are denied and holiday entitlements go to managers and team leaders first.
Staff are bullied and forced to hit targets or they get a recorded conversation to discuss why targets are not being met, why customers are waiting, why they are not good enough at their job.
The store i work in we have just been told that we must obey our chain smoking lazy team leaders and managers or we can leave as we are not entitled to an opinion.
Therefore work loads are forced onto you from all directions whereas your so called leaders sit back and do nothing.
Argos is a truly ### company to work for. It smiles at its customers, gives useless insurancewhere you can't get your money back and treats its employees as if the uk was communist russia.
Truly a dreadful company.

I have bought a sport equipment for 350 pounds and they simply couldn't deliver it!
When I was bying it, I have asked the store assistant if it is possible to get it for Saturday. She didn't know and told me I need to ask the warehouse. OK then, i said. Warehouse called me, I asked for Saturday and I have been told that it will be on the system that i am waiting for the first available Saturday. Next phone call...argos again with the same questions coz there was no information in the system that i'm waiting for Saturday. And it was all the same story for 4 times...Can you believe it? At the end of the day, I have spoken to store manager in Slough Observatory and she did not agree to receive the equipment in her store so i could pick it up from there. Reason: "COZ WE DON'T DO IT" She said with a smile! Then she found out that they do not do any Saturday deliveries! Which was a shock coz they told me different! Then she said that they DO saturdays but not for all products. Every minute I'm getting different information... Above all on my receipt there was an information about timings for delivery for Mon-Fr and... Saturday! She could not explain me this! She was the worst Manager that I know! She did not give a damn about my order and time as I was already waiting 3 weeks for the product and they still couldn't give me they date of delivery! IDIOTS
At the end of the day she told me that she can give me the money back! She was happy to do it.
The worst store ever!
I will never ever go there again unless I really have to! They should get a fine for treating customers like that!

our baby girl is just 7 weeks old we decided to buy her a playmat from Argos but is a mamas and papas brand so that little bit more expensive and basically it had already been used and taken back to the store itself then sold to use .
It had stains all over it the toys was missing and the pull tag that you get to activate the battery was gone and there was no batteries as stated on the box it was very bitty and grubby the packaging was cellotaped up as where the bag had split open we took it back but got no apology or anything was just shoved a new one in our way considering it was for a newborn i would of thought these things would have been checked

At 6.48 on 7/03/09 i received a call from the delivery man saying he would be delivering the fridge in one hour. he turned up 25 mins. later. After a struggle to get new fridge in and old one out, they left.
I then noticed that my mobile phone that i hade just used to take pictures of the old fridge was missing. i searched and rang (its on a loud ring tone and can be heard throughout the house) the phone all day long. between the time the men arrived and left, my phone has been removed from my house. No one else has been in my house. i dont have visitors to the house as we are decorating. i have tried ringing and will continue to ring the delivery man's mobile. i have sent an email to Argos and intend to take the this to the police if Argos do not act on this quickly. its not the fact that its an expensive phone, its the pictures and information that i need back!

Today, and is not the first time, it has happened many times, i have visited Argos in the Broadmead galleries in Bristol and i have found the staff there to be unbearably unfriendly and unpleasant.
I went to return a good i had bought there three days ago and i found the staff looked down on me and also she could not bring a smile on her face, it looked like she was not being rewarded but rather annoyed by what she was doing.
I suggest Argos have a good look at some of the staff in some of the stores because the way some deal with the customers is totally unacceptable. If i ran a business like this i certainly would never aprove the attitude the staff had with me today. I nearly asked her if she needed a tip to get a smile out of her face, God, what a flat ### she had, like she was really pissed off there, maybe she should consider whether this job is right for her.
I am afraid if Argos do not take care of their staff and most of all its customers, i think that could damage the image of the company a great deal,
I am not obviously seeking for any compensation, i am just doing Argos a favour by giving my feedback about the the rudeness and unfriendly attitudes of some of their staff. Maybe these need some training on how to smile!
Kind regards
L B

I work in Argos, the Haringey branch and I think there is favouritism is going on in my work place. All the employees are not been treated fairly and equaly. Some were force to work harder while others do nothing. When a menber of staff complained abot it, they get accused of complaining and get forced to get on with it.

To me that's wrong and it's should not be allowed. What can i do to stop this continueing.

i purchased an lcd tv for my 6yr olds christmas on dec23rd but when i set it up on chritsmas eve i found the sound of poor quality also at 15" was quite small so i reserved a 22" which was more expensive which i tried to exchange on 26th boxing day but was tols as i had opened the bag with user manual and put batteries in remote this was now 2nd hand and there was no way they would exchange, i feel so frustrated by this and am now left with a tv which is not very good but cost £150 i will definately think again before i shop there again

Dear customer service,
I went shopping in East London (stratford) store on 13 December 2008. I bought one TV and other electronic devices and spent about 170 pounds. After shopping, I had difficulties to take 21 inches TV to parking area and also needed help for this.Stratford store staffs were helpful but assistant manager who I assumed was very unprofessional and useless.He told me there was not enough staff and he said I need to manage for myself.By that time, I saw himself free and other staff.I couldn't have a clue what to do and waited after 30 minutes, I begged him that if I could leave the TV behind the counter. Then later he agreed unwillingly.

I would like to suggest you that there should be a service for managing staff to help the customers what they have difficulties in carrying heavy loads.I have one issue for racist also. This assistant manager is black and I feel that I were not black thus why he was behaving like that.

Would you be so kind to take action. I decided I will never go shopping stratford store in the future.
Thank you, Please send me a letter that he was taken action or email me([protected]@yahoo.co.uk)
Argos regular customer

Bought a double bed divan and fridgemaster (And Hoover That was delivered)from Argos. There was enough stock. I paid in full. I also Paid for Saturday delivery. As I work for a living In a New Job I cant do week deliveries. No work no pay.
Argos
Wont deliver on a Saturday, Had a wednesday slot after 4 in the afternoon, so I could be there to take the order. Argos didn't deliver as they could only do it in the morning so no delivery took place. Arranged a time for friday 12 Dec. Cancelled on wednessday. No Stock. Computer errors etc. Could only contact me in a weeks time to arrange a new delivery.

This is a month after I paid. The bed was supposed to be delivered in 14 days and the fridge in 14 days.
I feel robbed.
I dont think Argos have any intention to deliver my Already paid for bed and fridge. Now I live in a home with no fridge or double bed to sleep on. They wont even replace it with another model. It is costing me a fortune to eat every day as I dont have any where to store food properly and need to pay for expensive take out etc. Not to even mention how uncomfortable it is on a blowup matress.

I, m complaining on behalf of my daughter, she purchased a leather reclining settee and chair off of argos direct two months ago, after just one months use the settee filling has subsided badly, and the armchair I can only construe as extremely dangerous as it toppled over on top of her eight year old daughter trapping her underneath, she did complain to argos direct who sent out a homeserve rep, who obviously works for them. His comments where, because there is no physical fault with the filling the settee is o. K even though its sagging after one months use.According to him there is nothing wrong with the totally unstable armchair even though a child cannot sit in it safely. His comments where they are not made to be sturdy, what a bloody load of codswallop. This is totally unacceptable complaints procedure from a high street company.
We will be taking this matter further, and my daughter has stated that she is not going to pay for this heap of unsuitable for use item

We ordered a wardrobe from argos expecting every thing to be in order, however, when we opened the box, the mirror was smashed in many places.Unexceptable! The delivery men were rude and left a trail off mud all up the stairs.The carpet by the front door is ruined, caked with mud.This is beyond a joke and we feel we should be compensated for the damage done to our carpet. Funny how the returns policy says you must send back items in their original packing, when they make the packing so hard to open, you can only rip the box to get the item out, you cant therefore send back the original packing.Argos need to seriously think about the way customers are treated if they want to stay in business.Customers should be compensated on anything ruined in their homes by delivery men.Not only is my carpet ruined(a cream carpet!), but my lightshades were being bashed with the boxes. We had previously ordered a bed from argos, told a date it would be delivered by, then when the date came and went, and we rang to see what had happend we were told it isnt in stock and they cant say when it would be.We had to cancel the order and find a bed elsewhere as we were sleeping on the floor expecting the bed to come by the original date.We gave argos another chance by ordering the wardrobes, only for them to mess it up again. This is one VERY unhappy customer.

I Ordered a sofa on 28 August 08, we were told (and its written on the receipt) delivery within 28 days. After 28 days I rang Argos to be told 35 days. After 35 days I rang Argos to be told stock is delayed until 31st October. I rang today 31st October to be told stock is now delayed until 6th December. The customer service team were incredibly rude even talking over me as I was asking questions. They cannot guarentee no further delays and they cannot state how long this could go on for until we receive our goods. I asked how many stock delays they will accept before they tell a customer their goods are unobtainable. Apparently it can go on as long as the customer continues to wait even up to 3 years if necessary! Great customer service don't you think?

hi,
I order a washing machine from harrow argos cost £286.99 on the date of 21/08/08 as per their promise for delivery of my goods within 35 days after plasing my order and after 35 days i have no responce from them so i called them on 0845 no which charge me lot in my mobile bill then they reply on phone that they dont have in stock so it will take more 15 days after 17 days waiting they didnot replyed me even ones so i again call them they said still they dont have in stock so they ask me to chose another washing machine which they have in stock not which i want or cancelled the order or wait for more 2 to 3 months so i cancelled the order now i am waiting for my money and for 60 day per day my laundry bill is aprox 6£ a day so i spent £360 in that just bcoz they dont have stock and i chose argos so please never by from argos

thanks : kuntal patel

I made a purchase through Argos for my cot and pram. I wanted to buy things early as with the numbness and my SPD) Symphosis Pubis Dysfunction, I found through my last two pregnancies difficulty walking, so wanted to be ready.

I bought them on the 29th of August and was told it will arrive in 21 days. My pram came 10 days after purchase. It was 28 days when I enquired after the cot, as I had not heard from them whatsoever. They apologised and said it was delayed a day, it did not arrive. We called when it did not arrive and was told that it wold come on the 13th October, slightly annoyed we saw we had no choice.

On the 30th of Septembe we received a call to say that it will not arrive until the 27th of November. I was so upset, I said they charged by Debit card all that time and did not allow me to cancel my order. They will not discuss compensation until the item was delivered, when asked could they definitley 100% say the item will arrive then they said categorically no. I felt that this was unacceptable.
I asked them for my money back and asked them to come and pick the pram up, they did so by the 1st and said I would receive my money in 3 working days, so I went to purchase the cot from mama and papas they came in 3days and can you believe cheaper. I bought the pram from Amazon and again it arrived within a couple days. I received the money back for the cot but not the pram. Until now I am fighting to get my money back, each time I call I get the run around, and told to write in if I have a problem, there is no complaints procedure.Each time they say its been done and it has not. the bank says I have to fill out a dispute, in the meantime, I have no money because I was reassured the money will be back in my account in three working days from collection. I called up and was told it was refunded on the 7th. I called on the 10th and was told .
I used my family money to replace the pram because, I was sure to get my money back. we have no spare money or alternative income, we work and spend what we work for. We have two other children four and five and have been struggling for 2 weeks to get the money back, We wont be wages for another couple of weeks and Argos, seems to think that it is not their problem. 129.99 may not bemuch to some people but to our family it was to get us through the month.

They are so horrible when we call, I cry, my partner talks to them and nothing has been done. I have been to the bank but they advise it can take a few weeks before it is sorted out. Trading standards are also a long winded process. Whatever happens I think I should be compensated for length of time, they have had my money and the undue stress caused. As I write we are concerned as to what will happen this week as last week was such a struggle.