Argos
Reviews and Complaints

I bought a Flymo lawnmower, then on opening the box decided it was too small for my garden, so returned to the store for a refund. They examined it and told me it had been used and there was no refund. I told them It wasn't me had used it. May as well have talked to the wall. The assistant had this smug look on her face as if she was accusing me of lying. So, off to email customer services. Huh. Fat chance. Now they have my money and sold me a second hand mower that's of no use to me whatsoever. Will never but from them again. Amazon is cheaper.

I bought an Acer Aspire One Notebook on 8th December 2010, at the time of purchase i was informed that it was exempt from the 30 day guarantee, but that if a fault developed I could either, have a replacement or a refund, which I thought was fine. It has since developed several faults, on 22nd of January 2011 my Husband took it back to the store I had bought it from for a refund, as I did not want a replacement in case the same faults developed on a new one. He was told in no uncertain terms that a refund would not be given nor would they replace it. They would however send it away to be fixed but that I would have to pay all costs. My Husband was told that this was the new policy of the company. If this is the case I for one will think very carefully about any future purchases I make from Argos, if I make any at all.

Hi brought a leather sofa and the seating area is peeling away (colour) Argos will not repair or replace my sofa and was still under waranty when I made the complaint to argos direct.

my husband ordered a sofa from argos online, they said it would be delivered by the 8th of oct, which is 35 days from when we paid in full for it, on the 5th, 3 days before delivery date they phoned to say they have not any in stock and that they will have it to me by the 27th, which is 54 days after we paid and ordered it. now today THE 27TH, they phone to say they still have none in stock and wont be getting any. i think after waiting 54 days we should have been informed earlier than today, its disgusting. the service is rubbish, the people on the phone are rude and not at all helpfull, and they have the cheek to refuse me a refund as my husband ordered it. i will never buy from them again and advise all who read this to do the same

I went to the retail park on london road on [protected]. I gave them (management) 5 games, he looked at all of them and said that they all had finger prints on them and that was a bad thing. Funny how they all work and a few seconds it took me to clean them when i got home made them look fine. Anyway i took them to CEX and they gave me over £10 more for them, so the manager at this argos store did me a favour. I now know where not to take my trade in games as argos don't have a glue about trade in games. Don't take your games to argos !

I returned a broken Tassimo coffee maker for replacement under a 3 year insurance cover. The service given by the staff was ok, except that the person had to check with her supervisor whether I would have to pay the difference between the old and new price. The price for the Tassimo has increased by 23% in 18 months. In addition, I had to rebuy insurance for the replaced item. There is functionally no difference between the two items, one is not better than the other.

I'm very annoyed that in a recession Argos are able to increase prices by 23% in 18 months. I will limit my shopping with them in future.

Been into local ARGOS to purchase an Engagement Ring, Looked through the catalogue and found one . I went to the counter and asked to look at item ... They showed me the ring in the only size they had in store . I asked if they could order me one in the right size .To the response well it all depends if they could get one . So i left my details and they said they would ring me . Also they said DUE to NEW CATALOGUE comeing out, i might not get the product at that price . Why Advertize this product at that price if you cannot buy it at that ...
A week has past and still not heard anything, so i rang them up . To my surprise they are waiting for the product to come in ...no phone call to tell me they could get this product ? But this is what is makeing me put this complaint in ...They keep going on about this NEW CATALOGUE . Rather then gettin me the RING at that price, I frist saw it and asked about it and wanted it ...I work in retail and we are always told to help the customer because they come first ...They buy your products !. Stick your ring where the sun dont shine because i dont care about your rubbish service ... Ill go to someone who actually wants to sell things and argos can go the same way woolworths went .

We ordered a "Lincoln Table and chair set" from Argos - Order was placed on 26 March 10 after being emailed by Argos to tell us the item was back in stock with 35 days delivery.
This suited us fine. Delivery due April 30th. At the 11th hour Argos transmitted an automatic phone call telling us that they could not deliver until May 24th - not happy but we had no choice. On 18th May we sought from Argos an assurance that they would deliver on May 24th - YES they said (inwriting) - May 24th = no delivery. Fired off letters to the M/D (Sara Weller) and the Chief executive (Terry Duddy) - both of whom have not to date had the good grace to reply and apologise. We of course, like many other dissapointed and very annoyed customers got the customary phone call from the secretary
one Melissa "the messenger" Flatley. Though she is a very nice person who is obviously constantly having irate customer problems thrown at her by the erstwhile M/D and C/E
i doubt that she has discretion to even put the office cat out. We were told that our order would bedelivered on the 28thMay - ok fine - but on the back of that message we got an email from Argos telling us that they could not deliver until June 14th. Pooh hit the fan.
Told Melissa this and asked why but she told us to ignre the message - (so why send it)
Delivery was made on 28th May and we acquired £40 value gift card (which of course costs Argos nothing). Note that during all of this Argos continued to advertise the product with 35 days delivery -- ours took 63 days -- Worth noting that Homebase advertise the same product with a 21 day delivery slot. Our main complaint about Argo is two things.
1. Is the constant stream of lies we were told.
2. Is the Argos breach of contract for delivery (twice)
Argos = you need to address these problems ASAP - That's what you get paid a mega salary for Mr Duddy and Ms Weller ---- neither of you have responded, that speaks volumes.

I would like to make a complaint about argos as an employee.

I worked for Argos in my home town for Barnsley until 26th Feb 2010.
they told me on 19th Feb that my contract will be up as they are not making enough money to keep me on which is fair enough but we are in a recession i have already been on job seekers once as a result of financial pressure, i have a family to support and i am a very good worker but they told me on the Friday and my 21st birthday was on the Monday so i had already booked Monday to Wednesday off with Thursday been my Non-Working Day so all i had to work was the Saturday after and the following Friday. But as i was so devastaed my manager told me that i needent come in on those days (and i knew after that it was a stupid mistake becuase i knew deep down this would happen)

as the cut off date for the payroll to be processed was between the 12th and the 18th not exactly sure of the date, i thought that i would be getting paid today as pay day is actually on Sunday. But NOOOO they have told me that i am not entitled to anything as i worked to the end of Feb so i got paid ot the end of Feb which is not ture as i have just phoned them now and they have said that the cut of date is correct which means that i am entitled to something although it won't be a lot (i worked it out at approx. £150 not including the over time that i did). Even after they told me i would be leaving i am supposed to work 8 am till 11 am but i satyed until 2pm to make sure that everything was at a leaving point and everyone knew what needed to be done and what was already done etc. and they are still not admitting that they owe me something.

IF ANYONE HAS ANY ADVICE OR WHO ELSE I CAN COMPLAIN TO E.G. A PROPER BOARD TO GET THE MONEY THAT I HAVE WORKED FOR AND WAS COUNTING ON AS I HAVE BORROWED IT OFF PEOPLE AS I WAS EXPECTING TO. I HAVE FAMILY TO FEED AND A HOUSE TO RUN AND I HAVE NO MONEY AND NO WHERE IS WANTING STAFF AT THE MOMENT AROUND MY TOWN.

THIS IS COMPLETLEY DISGUSTING -

DO NOT WORK FOR ARGOS, THEY ARE ROBBIN ME OF MY MONEY AND DO NOT GIVE ONE MONEY ABOUT IT. I HOPE THE STORE SHUTS DOWN, ITS CHEAP TAT ANYWAY

I am fedup of byeing thing from argos and them being falty take my ereing for example.
i brount an earing last week and took it back and asked if they could do somtink and they said u are no telling thetruth because u did not bye it from us but ovcorse they hade to ask if i had a reciet before they acused me of lying i am furiouse. i got that money for hard work and basicly throw it away on a poxy little argos earing :@ DO NOT BYE FROM ARGOS!

where do i start.
I have been so badly treated by this company I am never speanding any more money with them ever.

It all stared at the beginning of Januaury when myself and my partner decided to move into our new flat.
we purchased a fridge and a washing machine nearly £400.
we have also purchased £250 of smaller items.
then came the order for our bedroom furniture £240. the bedside table was not delivered on the day it was meant to. i lost £150 as I took a day off work to wait around for it to call them at 5.30 for them to tell me it was never going to be delivered on this day. again the second day it was not delivered and i had to in the end have it delivered to my work address. havign to transport it home myself.
after many stressful phone calls it was agreed that i put in a claim for the loss of earnings on day 1 and a £50 good will gesture would be sent out to me.
I had to chase the good will gesture 3 time asking when the cheque would be sent out. ''yes miss heasman i can see that the cheque still hasnt been done'' finally i recieve a £50 gift card for them. i dont want to give them another penny!
I called and i now have to send this in to the head office requesting for a cheque to be sent out? i do not understand why this was not done in the first place.
in respect to my claim for loss of earnings. they wont pay out for the first day. bloody useless. I am considering taking them to court for this!
what am i meant to do as a consumer i think this is disgusting! i want to let everyone know about it how do i get in touch with the papers!

I PURCHASED A CORNER SUITE IN 2007 SINCE THEN I HAVE HAD A FURTHER 6 SOFAS BECAUSE TE LEATHER KEPS PEELING OF THE PIPING I HAVE SPOKEN TO THEM TODAY AND THEY HAVE SAID ITS WEAR AND TEAR NOT A MANUFACTOING FAULT EVEN THO I HAVE HAD 6 SOFAS WITH IN A TIME FRAME OF 3TO 9 MONTHS EACH TIME THEY GO

i ordered 26 watches from Argos to be collected on Sunday the 24 December 2010, wen i went there i have been told by the manager GUDGE, that I'm not allowed to check them, i have to pay then go and check them at home, i was lucky the lady behind the counter let me check the watches and we found two boxes empty as the watches were on display, if i payed for them and went home no way the will believe me that two watches were missing. and the Manager calling him self GUDGE was so unprofessional i was choked he was the MANAGER, I have one thing to say, the lady's in the jewelery section are very friendly and helpful, not like the manager who suppose to give example.
Argos what are you doing employing someone like GUDGE

I ordered on line a "Cyberbike" from Argos for home delivery. This is a very popular item and due to the item being out of stock had to wait for them to advise me when it would be in. Which they did, so far so good. I ordered the item and paid by credit card. The order was duly acknowledged and I was issued with an order number and a delivery day. Still so far so good. Argos have an order tracking site which I visited and it showed that Argos had dispatched the item and delivery was confirmed as previously advised between 7.00am & 6.00pm. The delivery had not been made by 6.45pm so I phoned customer services and spoke to Paul who apologised profusely and stated that the item had been sent by mistake to Swindon. Not being happy with this I suggested that is was dispatched the next day from Swindon to my home.I was told this was not possible as it would be sent back to them. Not being satisfied with this I requested to speak to someone who could organise this. I then spoke to John of the Management team to be told that the item was out of stock and that Argos would advise me when the item was back in stock to see if I still required the item and anyway phone me after 2 weeks. When I asked why the bike at Swindon could not be sent on to me he astounded me by saying that the bike was now on a container back to the manufacturer.
To say that I am of the opinion that the story told is one of unbelievable fiction is to be kind to those relating it.
I can not understand the following;
How Paul knew my bike had been sent to Swindon within seconds.
How in these days of post codes can an item be dispatched so far from its proposed destination.
Why Swindon sent it back to the manufacturer without any reference to other s within Argos.
How the management team knew within minutes the fate of my bike.
Why Argos can not guarantee the next delivery of bike one is not sent to me.

I would not be so suspicious of the answers received had I not previously experienced problems with Argos on my only other home delivery when my wife was phoned by the delivery driver that he was minutes away and failed to turn up and then when she rang Customer services was told it was out of stock - it took a further 3 weeks for that item to be deliverer.

I was approached by Argos to apply for their MasterCard on 23/4/09 with Email "Dayashankar Want money back to spend at Argos?"

I applied and got rejected instantly with recommendation to apply for Vanquis Credit Card with more than twice interest rate.

I made a complain to Financial Ombudsman Service, which was taken in, an Adjudicator was appointed who was completely ignored by Argos and yet the Adjudicator has written to me (attachment) that she is "unable to recommend [to who?] that your [my] complaint be upheld".

Regards,
Dr D M Joshi

Argos UK
Some years ago I purchased computer workstations from Argos. I'm disabled and had to pay to get them put up. But half of the workstation didn't fit and it was so dangerous that it would have killed a child. It was made in Poland. The woman I liaised with virtually called me a liar from start to finish, afterwards when they discovered it was true they refunded my money and her colleagues apologised. Then today I received an e mail. I'd placed an order due to be housebound at present for several items. Two did not arrive, worth over £50. There was no letter saying they weren't there. Any other online service refuses payment if the items aren't in stock...not Argos. So I emailed to ask where they were and a woman from Homebase replied she had reseved them for me in FIFE and I live in Edinburgh and she knew I was housebound. Also she said I could pay for them there...I've already paid for them and for delivery. However, I just phoned in again, and a young lady offered to reimburse me. But if this isn't fraud I don't know what is.

I purchased an American style fridge freezer on August 16th 2009. When it was delivered both doors were damaged. And we asked for a reduction in the price. We paid almost £800.00 for it, but we were offered just £30.00 which we declined we were then offered repalcement doors instead which we accepted. I waited until October for delivery of one door, the second door did not arrive with it, so I telephoned again and was promised delivery the next day, however after many, many more telephone calls, I did not receive delivery of the second door until 21st November 2009. During this time the doors were in our entrance hall and we had to climb over them to get into our room On the 23rd November I received a telephone call telling me to ring a local company who would fit the doors for me, when I rang them asking for an appointment and asking if they would remove the damaged doors at the same time I was told they would not. (these doors are almost 6 feet high). I then rang Argos again who said that it was our responsibility to have the doors removed. This assistant was abusive on the phone and declined to put me through to an assistant that I had dealt with earlier, I then asked to be put in touch with someone more senior who would be able to help me, when I spoke to "A manager", she had obviously discussed my case with the previous assistant who continued with the same advice, that I would indeed have to remove the doors myself. Eventually after my insistance that the goods were faulty, and that it was not my responsibility to have to employ a removal company to discard them, she said they would pay £40.00 towards the removal of the doors. Is it satisfactory that I should have to arrange removal myself, and what if the cost exceeds £40.00? I am disgusted with this shoddy treatment, the amount of money it has cost me to phone both Argos and LG ( the manufacturer) probably has exceeded £40.00 anyway. I have contacted trading standards and am waiting for their intervention. The doors still remain in my hall and have not been fitted. I should not have to be spoken to in an abusive manner, by a member of staff including the manager, or be left hanging on the end of a phone line. Can anyone advise me. The best thing I can do is never buy anything more from them again, and I will advise others to do the same. However that does not sort out my immediate problem. I am unable to find a complaints department for Argos, and I am not on my own judging by the amount of complaints I have found.

This company - Argos Sports (UK) Ltd have taken my money, and not sent the goods. They are uncontactable- I have written, emailed and telephoned, and had no reply. They appear to be doing the same thing with many other customers - (see complaints on comparestoreprices.co.uk)

Do not even get me started on the unprofessionality of this company. Two weeks ago I had a fridge delivered be two lovely delivery men early morning charming guys. After they left I found that my Nintendo DS and 40 cash had left with them also! Called the police obviously and called argos to advise that they have these kind of people entering customers housing on their behalf. The first manager I spoke to was lovely and advised that they would investigate and replace my items which I thought was generous and fair. Since then everytime I've rung I have been advised that someone will call back within 48 hrs or by 8pm the usual mumbo jumbo. As far as I know the delivery men have been arrested but argos are still allowing them to deliver! Last night I finally got through to the rudest man I have ever spoken to (now i would like to point out I have never sworn, raised my voice or anything to a customer services rep) came on the line and shouted at me as he told me the police would sort it out and I am getting nothing from them as they had arranged for DHL to deliver on their behalf. Unfortunately for that young man I know his name and department and now I know the name of the CEO I am going to make sure he knows just how unprofessional his staff are.

I ordered a new bed with matching bedside tables and chest of drawers from Argos on 27th July 07. I was told it would be on a 5 week delivery. I waited and waited! To cut a long story short i kept receiving letters saying it was out of stock and to ring to get a new delivery date. By the first week of november i finally received a phone call saying my bed and mattress was ready but nothing else, so did i want the bed delivered. I said yes. On the morning it was due to turn up, the delivery men arrived with my bed and a box saying chest of drawers. Whilst waiting for family to come to help me put everything together i emptied my existing chest of drawers in a rush(as i hadnt been expecting my chest of drawers on that day-everyone would have done the same!) i just quickly threw everything in black bags. When my family arrived we got rid of my old bed and chest of drawers. I live in a small one bedroom house so we had to move the old stuff out straight away to fit the new stuff in! After opening the box labelled chest of drawers, we realised some of it was missing. I rang the helpline who said-oh yes we only had some of it in so we just sent you what we had! I then had to live out of black bags until i finally had the rest of the delivery 30th nov. The bed i ordered was a wooden storage bed and all the bases of the drawers were too big-i was advised by argos they had no more in to send me, so i had to send the drawers off to a carpenter who had to cut them down to fit. so i had no drawers at all for another couple of weeks!