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Art Karat executed a illegal sales contract as per FTC (Federal Trade Commission) Cooling-off Rule rule.The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more if you buy an item in your home or at a location that is not the seller's permanent place of business. Under the Cooling-Off Rule, the salesperson must tell you about your cancellation rights at the time of sale. The salesperson also must give you two copies of a cancellation form (one to keep and one to send) and a copy of your contract or receipt. The FCC rule can be seen here:
http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro03.shtm
Art Karat did none of the above, it sold a order to customize Jewelry to my wife in a hotel exhibition (located far away from its business location in New York) and specified a illegal (as per above FTC rule) "no-return" policy in its sales contract. Neither did it inform my wife of her cancellation rights or provide her with cancellation forms. When my wife tried to cancel the contract (within 24 hours in fact), its representatives simply refused even though the contract was illegal. I complained to my credit card company and referred to the FCC rule. The credit card company subsequently ruled in my favor.
I would suggest to all those who have been victimized by Art Karat's violation of FCC rule on the cooling off period should ask for a refund from there credit card companies. The credit card companies are under contractual obligation to rule in your favor in case of illegal transactions such as this one conducted by Art Karat. One can also take Art Karat to small claims court to get a refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I also wish to add that Art Karat charged my Credit Card immediately upon placement of an order (they did not have the pieces we were looking for and they were supposed to be mailed with three to four weeks). In fact they should have charged my credit card only when they were ready to mail the pieces. The pieces were not mailed for months and were mailed piecemeal and not all together after many phone calls. They had my money for months before we really got the jewellery. The chains have turned black, though they promise that they will polish it for free. I wonder how long will that take.
I had a similar experience with Art Karat. My friend and I went to a Art Karat exhibition where we liked some pieces. They somehow convinced my friend to buy $3, 000 plus worth of product and immediately had her write a check in that amount. 15 minutes later when she decided to cancel her order, the representative refused to return the check or cancel the order. To make matters worse, they took 6 weeks to send products and the products were wrong, so they took another 4 weeks to replace and correct their errors. I truly believe Art karat is a bunch of scam artists, and they not be allowed to sell in US if they cannot follow US rules! And to top it off, their products are not even worth the price they charge.
Art Karat sell their pieces based on their photos, I think all the credit should go to the photographer. I ordered few pieces from Art Karat, all those did not look as they were in photos. The gold color really looked cheap. I called them to replace them, they said that I can only exchange but can't get my money back. I know the gemstones are real, but I did not like the gold plating. Nowadays there are lot of 1 gram gold jewelry(which really look good) available in India. I think it's better to buy those.
Thanks for posting these comments. The jewellery in the photos on their website looks very pretty and I was tempted to buy it when I came across the comments. Makes you think twice about it.
Art Karat has horrible service. I NEVER wore my jewelry and sent it into the NJ office to get repolished - Not only did I tell them I needed it back by April 10th, they never sent it and then said they will mail it before April 23rd. Well guess what that friday they said i would get it by the following week when I specifically said it was for my wedding that was that weekend. It got shipped overnight and came but without the original packaging i sent. I keep calling now to get the box I sent it in since I paid postage to have it safely sent. I did not get the box yet and am waiting to see how long it takes - They do not take care of your jewelry and are a bunch of snakes - dont use them! There is other jewelry in India that is 100 times nicer!
I DON'T KNOW WHAT YOU GUYS ARE TALKING ABOUT. Art Karat jewelry is simply BEAUTIFUL. ART KARAT makes me feel so proud that it is from India. I don't think there is anybody as creative as these guys. I love the customer service girls in NY. i have ordered with them at least 8 times and every time I have been extremely happy with the art karat quality and designs. In fact the life time maintanenance policy is unparalleled. other jewellers don't even look at their jewelry once they sell them and these guys go out of the way to have it taken care of. I have so many friends who have bought from art karat and just love their stuff. There must be some reason that art karat is so famous, LOVE U ART KARAT.
I bought 2 small necklace-earing sets from AK @ their LA show few years back..I had not worn either set and they turned black just keeping it inside the case they had provided...If sets are gold plated over Silver how can they turn black? they never notified customer about this..I proactively went to their next show in LA and approached them..They agreed to exchange for another item.. oh well the item I exchanged for w/o even wearing it once earings broke.. Poor cheap product they sell. I have returned items to their NY ofc since May 2011 for refund of money. I am not interested in any of their products as I have lost confidence and faith in their products and company. I have sent items via certified mail, Many phone calls and emails to the owner Saket has not been returned by.. Not sure what to do but will have to make a complaint with BBB. This company needs to be out of business atleast in US. They are selling cheap products or broken-fixed old used products who knows..I have yet to receive any response from the owner..I do not care to talk to their customer service mgr who has called me but this is escalated since last may. I have my $650 lost and no item in my hand.
BTW after writing here I get an email from same customer rep Amy...But not repsonding to emails...Mr. Modi is not responding to emails or complains..why show they have good customer service..Bunch of liars..
I had the similar experience bad experience with ART CARAT.They send me a cheap quality product.The necklaces i purchased from them the stone are cheeped and discoloured.I didn't send them back by mail because i have no faith of them.I am planing to confront them during the show and that's why i did some research on the product.i took their product to the local jewellery store to check if the product is real silver and my suspicion became real, in that necklacess there is no tress of silver at all.Any advise what should i do if they refuse to refund me my money.
I don't know about others but I have had my best experience ever shopping at Art Karat. The best designs and excellent service. I have ordered a few times and the product has reached me sooner than promised. Any problem and their customer service reps are ever ready to rectify the problem. Shopped with many others but have never had better service. And the best part every one always has appreciated every piece of Art Karat I ever wear. Make me a proud owner of beautiful creation.
Be careful with payments. Only pay when they have the stock. You will wait more than 3 months for whatever you pay for which you like and they don't have in stock. I am undergoing that treatment from them now and making a complaint with the Small Claims Tribunal Singapore soon. What's worse is the cheek of their staff members when you call in and they tell you not to worry and you will receive package in few days and this never happens. Ladies beware of these BluffMasters! Like they say in Singapore 'Belum kena Belum tahu'. Please be informed this saying I quoted is in the Malay language and it simply means "not inflicted not informed'. Now I have been inflicted and I know. Cheers ladies and Gentlemen!
today I went to fremont ca Art Karat exhibition. the catalougue earrings I purchased $290
she writes a reciept with extra $25 ( writes it as qty no 2) I ask her what is it? she says it is income tax. They are cheating . I come online try to order the same thing online, I had to pay only $290. which means they cheated me $25 . will never again buy from an exhibition. those black suited ladies just take you money, cheat you off extra money and disappear
I am extremely disappointed with Art Karat and their customer service. I went to their exhibition in December 2012 and really liked a pair of ear rings. They had a final piece and refused to sell it, also there were defects in the piece itself. They placed an order right there and charged me immediately. I received my package after 9 weeks and it was a defectively piece. After I wrote to the customer service, they asked me to send it to their NJ office and me to pay for shipping. I waited for their event which was scheduled for May 2013. I was told that I could pick from a couple of pair that they have in the exhibition but they had none. Again, they placed an order online and took my piece away. I received the 2nd shipment now and still there is defect in one of the ear rings. I am totally angry and disappointed. Will never shop there and will not recommend it to anyone. Art Karat cheats people.
ART KARAT IS WONDERFUL. I HAVE PURCHASED SEVERAL TIMES AND I THINK THEIR JEWELLERY IS ONE OF THE BEST I HAVE COME ACROSS. ASHA MODI IS A GENIUS. YOU GUYS JUST NEED TO TRASH PEOPLE FOR SMALL MISTAKES.
9 out of 10 reviews I read make me think twice to make a purchase from Art Karat. This is truly eye opening to me as I was just about to step out to the Exhibition in town to buy a necklace set. I'm astonished. Thank you all, ladies and gentlemen for sharing your experiences.
yesterday i got my first purchase form art karat. i simply love my earrings. the sales ladies were very helpful and courteous. Thank you art karat.
Thank you for my daughters wedding jewelry. Thank you for making the best day of our lives. I will try and post pictures on your Facebook page.
All smiles :)))))))))))))
Its a fake store, there is no art karat at the above said address. Its a scam. Beware, search the internet before buying any thing. you will find out that this is a fraud company. There is no one in that location. Have called numerous times. No result. Go there physically, you will see.
Art Karat has terrible customer service. It has been 10 weeks & i still havent received my order, yet they processed payment upon placing the order. Have e-mailed their customer department several times and have not received any reply from them. The product quality is poor yet they charge a ridiculous amount for fake crap. Dont recommend them at all.
I have repeatedly written to Art Karat people about my case but there is no repsonse from their end! Please help me to get them to do what is right by me. My name is Radhika Khachar and my eamil ID is : khachar.radhika@gmail.com .
I am pasting below my last email to them which gives all the details of my case.
To whomsoever it may concern
Invoice No: 2291 Book no 92 Dated 14/12/2013
An Final Appeal
This case is two years old with no fault form our side.
It very unfortunate that a reputed company like yours is totally
unconcerned about a genuine goof from their side.
My sister ordered a pair of bracelets only after confirming that it will
be delivered to her by a particular date as she intended to wear them
for a wedding she wanted to attend.
THIS DID NOT HAPPEN
It was delivered a month beyond schedule and the company had goofed
up with the design and hence it was not what she had ordered. So we got back
to Ushaji who then channeled me to Ashok Maity. Ashokji agreed to redesign the
Bangles/Kadas. I had also asked him to send me a picture once they were ready.
This he did and thank god for that because they got the design WRONG AGAIN!
YOUR COMPANY GOOFED UP SECOND TIME!
As it is lot of time had passed between the original order placed and the requirement for the same. Our circumstances are such that we have no wish to
buy anything else at the moment. Besides given the appreciation of Gold and silver prices since last two years the buying power of Rs25000/- (which is what we
paid as upfront ) has diminished a great deal.
I have all the written correspondence with Ashokji in my mail including the picture of the design that your company goofed up the second time. and can furnish the same if required.
I am once again requesting you and your company to do what is right by me and return the amount paid upfront which your company has been holding. I am to forgo the interest on the same.
I have following up with your company in this regards since last two years with no fault of mine! I want you to know that I am totally fed and harassed.
Your is on currently in Ahmedabad and that were I am based. Please inform your people to return the money due to me today itself and bring an end to issue which
I have to repeatedly get after you and your company for no fault of mine.
An immediate action will be highly appreciated and will go a long way in building
Good will and reputation of your esteemed company.
Kind regards,
Radhika Khachar
On Behalf of Gauri Lakhia
ONE OF MY FAVOURITE JEWELLERY BRAND. I USE TO LOVE TANISHQ BUT NOW MY ALL TIME FAVORITE IS ART KARAT. THANK YOU ASHA MAM
Some how I feel most of the positive comments here, specially the ones with big bold capslock :) are not real comments from actual customers. They come across as being fake and written by a company insider, who is trying to redundantly do damage control by repeating the same lost cause of Art Karat being a wonderful company with this so called amazing Jewellery and great quality and amazing customer service (NOT!).
If something is good, it speaks for itself! Done deal! And if a company has been in business and doing good at it, there wouldn't be so many complaints or cases with BBB or in small claims court. A happy and satisfied customer may not go the extent of writing a good review always, but trust my word, an unhappy disgruntled customer, who experienced bait and switch, who dealt with bad customer service, and rotten quality inspite of paying a ridiculously overpriced price tag, is not going to sit on their @$$ and take this $#!%. Asha Modi you and your scam are a done deal. I've shopped at your exhibit at Hitlon, in Newark/Fremont California. You guys are a rip off and a scam of the highest order. You shouldn't be allowed to do business in North America. Your lack of business ethics may do you well in India, but not here! Mark my words, the days of your company herein the U.S. are numbered, unless you change the quality of your product and customer service to match Anerican standards.