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CB Furniture Stores Ashley HomeStore the whole purchase
Ashley HomeStore

Ashley HomeStore review: the whole purchase

M
Author of the review
9:20 am EST

Dear Sir/Madam

I am writing to inform you of my unhappy and unsatisfactory service your company has provided with regards to my recent purchase and later retired.
Ashley Furniture has a great reputation for quality furniture and service and this is why when I bought my first home last month I chose your company for my first big purchase. Not only is your delivery policy (and pricing) overpriced, it doesn't make sense with regards to what happened in my case.
I made a choice of some furniture and paid for it with an estimate cost of about 2000 US dollars. Then realized the sales person has actually misplaced my items of other items not of my choice. Not only that, she actually said that my order will need 3 month to be delivered! To find out this information only after I made full payment is such a disappointment and waste of time and money. Having said that, I decided to make a return and get a full refund. This process took over 40 minutes to be done! I tried contacting the person who claim to be the manger- an Egyptian- and his reply was blunt and rude pretty much like his Salas people. What a shame Ashley to have such a person to represent your respectable company! I hope you re-consider your staff who represent you world wide!

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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View all Ashley HomeStore reviews and complaints

  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Not honoring warranty
4
(opinions to this review)
 Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was
2
(opinions to this review)
 Purchased furniture - chair, love seat and sofa
1
(opinions to this review)
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