Ashley HomeStore review: Leather 6 piece sectional couch

I purchased from the Modesto California store on Sep 23rd at 3:15 PM and at the time of the purchase Jerry the store manager and Angel the sales person were so very nice . Before I purchased, i mentioned i should go home and measure. Angel kept saying, why have to come back to Stockton and then come back to the store take the measurements? Just go home and call if they are to big.

Well the measurements seemed fine, but we use to have a love seat and a couch so when the sectional was delivered and set up it was so overwhelming and the couch was very stiff and to large for the area . I did sit on the this one in the store but it was more soft.

The delivery guys did not mention that if we wanted to return the piece it had to be that day, Matter of fact they did not offer when we were looking at the size of it in the room to take it out or even assist in our options.

They just wanted us to sign and it was to fast of a process being this was a new piece. We purchased the five year warranty.

So I had my niece that was with me at the time of purchase due to I am an elderly woman and have issues walking, so my niece was with me at time of purchase and delivery. So she called and spoke to the store manager Jerry on Sep 25th with in the 72 hour mark, and Jerry said she could not help us out with an exchange or return, but she would ask higher up, and get back to me in three days or so, that it would take time. Three days went buy and no call. So I had my niece call again Sunday Oct 1st, and Jerry was busy, so Laura whom answered the call said Jerry would call back. Jerry called back and asked me what did I have in mind and I mentioned a couch and 2 chairs or something equivalent to what I paid which was $5722.00 but this was the total with delivery and the 5 year warranty, so price of the couch equivalent for a trade or something smaller. Jerry then says no i cannot help. Now why would Jerry ask what do you have in mind like she wanted to help, if she was not going to try to help me get something that better fits our space and our comfort levels as elderly couple? Jerry asked and then said no right off the bat, I have purchased from Ashley's many times and never had such a problem. It is just and my husband that sit on it for the most part and our company but we have had only one person for company recently due to I have been ill. At the time of delivery about 5 to 10 minutes before they arrived to deliver the couch I became ill and was in the bedroom, my husbands had to a help me therefore it was a bit chaotic and hard to really think should we send this couch back, we really wanted to see if we could make it work. So when I called Jerry asked if we could exchange it she said well there were three people there why didn't you send it back? For one reason no one ever told us that we would have to reject it right after it was set up, second reason was I was ill and my husband was attending to me cause I do not walk well , my niece was there to show the delivery guys the picture of how we wanted it set up they kept asking. My niece did not pay for this couch so it was not her call. I told Jerry the couch is not comfortable and to big for the spot, yea as in the pictures it is in the room but the pictures do not show how close it is to the entry of that room. Another thing we did not keep in mind is that these reclining chairs had to be plugged in and the outlets that are available or near the cord has to be across the floor and is a tripping hazard for me being I walk hunched and slow and with a walker at times. In the store you do not see the cords therefore did not really raise a red flag at time of purchase. This couch is to big and stiff and the cords are a tripping hazard, yes I know the cord situation you have no control over but I mention it only due to while in the store I did not realize or dawn on me that these would have to be plugged in and that these black cords would be in my walk way. This is a lovely sectional just to big for my space. A person can measure and measure but until you actually see it, one does not know. Then you feel rushed cause the drivers want you to sign so they can go and that is hard. You pay for something you really like in the store and came to the store twice to see it and it arrives and you have literally five minutes after they set up to deiced. There is a return policy I just learned about with Ashley's a 30 day but it states new or unused. Hello as soon as they take the wrap off on the street and place it on that street with no wrap this is considered used. So how can one return in that 30 day window? I called before the 72 hour threshold i read about, Jerry just never called back like she told she would do, so I called her after the three days she asked me to give her. So here it is Oct 3rd and no resolution. You have an outlet store in Lathrop I am sure it can be sold there if returned. This should of been resolved the first day I called BUT Jerry seemed reluctant to do so. I cannot attach photo at the moment, keep getting an error on my phone.