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CB Satellite and Cable TV Astro Malaysia Holdings Request for early astro termination without any charges incurred
Astro Malaysia Holdings

Astro Malaysia Holdings review: Request for early astro termination without any charges incurred

R
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9:48 pm EST
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I have been a customer of Astro since 2015. In February 2022, i decided to change my decoder to ultra box because that would give me better viewing of Astro programs whenever the weather is not good. And i had to sign up for a 24 months contract which will end on 12/2/2025

Since using the ultra box, i find that Astro has been repeating its old programs over and over again. Sometimes the same program is being repeated for weeks continuously. There is no new content or programs at all for the package that i took which is premium pack 1 at RM165.30 per month.

I am truly disappointed with Astro. I wrote to [protected]@astro.com.my on 2/12/23 to request to cancel stating my reasons. No reply.

Today, i decided to call 03-[protected] and spoke to customer agent Lalitia. I was told that i may be subjected to pay penalty of almost RM1,000 for early termination failing which my name will be blacklisted in Citos.

I would not consider this early termination if i am happy with Astro. Please accept my early termination without any charges being incurred

Desired outcome: early termination of Astro without any charges being incurred

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  1. Astro Malaysia Holdings Contacts

  2. Astro Malaysia Holdings phone numbers
    +60 395 434 188
    +60 395 434 188
    Click up if you have successfully reached Astro Malaysia Holdings by calling +60 395 434 188 phone number 26 26 users reported that they have successfully reached Astro Malaysia Holdings by calling +60 395 434 188 phone number Click down if you have unsuccessfully reached Astro Malaysia Holdings by calling +60 395 434 188 phone number 41 41 users reported that they have UNsuccessfully reached Astro Malaysia Holdings by calling +60 395 434 188 phone number
    Customer Service
    +60 395 433 838
    +60 395 433 838
    Click up if you have successfully reached Astro Malaysia Holdings by calling +60 395 433 838 phone number 12 12 users reported that they have successfully reached Astro Malaysia Holdings by calling +60 395 433 838 phone number Click down if you have unsuccessfully reached Astro Malaysia Holdings by calling +60 395 433 838 phone number 16 16 users reported that they have UNsuccessfully reached Astro Malaysia Holdings by calling +60 395 433 838 phone number
    Customer Service
  3. Astro Malaysia Holdings emails
  4. Astro Malaysia Holdings address
    All Asia Broadcast Centre, Technology Park Malaysia, Lebuhraya Puchong-Sg. Besi, Bukit Jalil, Kuala Lumpur, 57000, Malaysia
  5. Astro Malaysia Holdings social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Astro Malaysia Holdings Category
Astro Malaysia Holdings is ranked 25 among 61 companies in the Satellite and Cable TV category