Menu
For Business Write a review File a complaint
ASUS

ASUS review: Asus tuf laptop

V
Author of the review
8:58 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear colleagues,

I'd love to get your support or advice, as long as I'm losing my hope to get my machine fixed, communicating with official service.

Long story short:

I bought an Asus TUF laptop in April 2022 in JIB in Pattaya, Thailand. It has 2 years warranty. Starting from the beginning the laptop does not function properly. It freezes, programs shut down itself, laptop reboots itself. I strongly believe that this product is FAULTY. I have sent that laptop to the official Asus repair center 7 (seven!) times - 6 in Phuket, 1 in Bangkok. Every time they return the machine, saying that they have fixed it, but every time it repeats. Service center just reinstalls the operating systems, that's it.

I have a video proofs of all lags and crashes, I have error journal saved as well. Still Asus cannot investigate the case properly and they do not take their responsibility replacing the faulty unit

Honestly, I do not know what to do next. How can I get a replacement or send an official complaint to Asus? How can I raise that issue?

Vladislav

Desired outcome: Replacement of the unit

0 comments
Add a comment

More ASUS reviews & complaints

ASUS - Bad service 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - buyers beware 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - hard drive failure on new laptop no recovery dvd
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - motherboard caveat emptor 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ASUS - defective flat panel
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. ASUS Contacts

  2. ASUS phone numbers
    +1 (888) 678-3688
    +1 (888) 678-3688
    Click up if you have successfully reached ASUS by calling +1 (888) 678-3688 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (888) 678-3688 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (888) 678-3688 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (888) 678-3688 phone number
    United States
    +1 (855) 755-2787
    +1 (855) 755-2787
    Click up if you have successfully reached ASUS by calling +1 (855) 755-2787 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (855) 755-2787 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (855) 755-2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (855) 755-2787 phone number
    Canada
    8800 100 2787
    8800 100 2787
    Click up if you have successfully reached ASUS by calling 8800 100 2787 phone number 1 1 users reported that they have successfully reached ASUS by calling 8800 100 2787 phone number Click down if you have unsuccessfully reached ASUS by calling 8800 100 2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling 8800 100 2787 phone number
    100%
    Confidence score
    Russia & CIS
    +1 (800) 209-0365
    +1 (800) 209-0365
    Click up if you have successfully reached ASUS by calling +1 (800) 209-0365 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (800) 209-0365 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (800) 209-0365 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (800) 209-0365 phone number
    India
    +1 (800) 836-7847
    +1 (800) 836-7847
    Click up if you have successfully reached ASUS by calling +1 (800) 836-7847 phone number 0 0 users reported that they have successfully reached ASUS by calling +1 (800) 836-7847 phone number Click down if you have unsuccessfully reached ASUS by calling +1 (800) 836-7847 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +1 (800) 836-7847 phone number
    Mexico
    +886 800 093 456
    +886 800 093 456
    Click up if you have successfully reached ASUS by calling +886 800 093 456 phone number 1 1 users reported that they have successfully reached ASUS by calling +886 800 093 456 phone number Click down if you have unsuccessfully reached ASUS by calling +886 800 093 456 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +886 800 093 456 phone number
    100%
    Confidence score
    Taiwan
    +44 144 226 5548
    +44 144 226 5548
    Click up if you have successfully reached ASUS by calling +44 144 226 5548 phone number 1 1 users reported that they have successfully reached ASUS by calling +44 144 226 5548 phone number Click down if you have unsuccessfully reached ASUS by calling +44 144 226 5548 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +44 144 226 5548 phone number
    100%
    Confidence score
    United Kingdom & Ireland
    +61 130 027 8788
    +61 130 027 8788
    Click up if you have successfully reached ASUS by calling +61 130 027 8788 phone number 1 1 users reported that they have successfully reached ASUS by calling +61 130 027 8788 phone number Click down if you have unsuccessfully reached ASUS by calling +61 130 027 8788 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +61 130 027 8788 phone number
    100%
    Confidence score
    Australia
    +64 800 278 788
    +64 800 278 788
    Click up if you have successfully reached ASUS by calling +64 800 278 788 phone number 1 1 users reported that they have successfully reached ASUS by calling +64 800 278 788 phone number Click down if you have unsuccessfully reached ASUS by calling +64 800 278 788 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +64 800 278 788 phone number
    100%
    Confidence score
    New Zealand
    +420 552 302 313
    +420 552 302 313
    Click up if you have successfully reached ASUS by calling +420 552 302 313 phone number 1 1 users reported that they have successfully reached ASUS by calling +420 552 302 313 phone number Click down if you have unsuccessfully reached ASUS by calling +420 552 302 313 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +420 552 302 313 phone number
    100%
    Confidence score
    Czech Republic
    +45 38 322 943
    +45 38 322 943
    Click up if you have successfully reached ASUS by calling +45 38 322 943 phone number 1 1 users reported that they have successfully reached ASUS by calling +45 38 322 943 phone number Click down if you have unsuccessfully reached ASUS by calling +45 38 322 943 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +45 38 322 943 phone number
    100%
    Confidence score
    Denmark
    +358 969 379 690
    +358 969 379 690
    Click up if you have successfully reached ASUS by calling +358 969 379 690 phone number 1 1 users reported that they have successfully reached ASUS by calling +358 969 379 690 phone number Click down if you have unsuccessfully reached ASUS by calling +358 969 379 690 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +358 969 379 690 phone number
    100%
    Confidence score
    Finland
    +33 170 949 400
    +33 170 949 400
    Click up if you have successfully reached ASUS by calling +33 170 949 400 phone number 1 1 users reported that they have successfully reached ASUS by calling +33 170 949 400 phone number Click down if you have unsuccessfully reached ASUS by calling +33 170 949 400 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +33 170 949 400 phone number
    100%
    Confidence score
    France
    +49 210 2578 9557
    +49 210 2578 9557
    Click up if you have successfully reached ASUS by calling +49 210 2578 9557 phone number 1 1 users reported that they have successfully reached ASUS by calling +49 210 2578 9557 phone number Click down if you have unsuccessfully reached ASUS by calling +49 210 2578 9557 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +49 210 2578 9557 phone number
    100%
    Confidence score
    Germany
    +39 697 626 662
    +39 697 626 662
    Click up if you have successfully reached ASUS by calling +39 697 626 662 phone number 1 1 users reported that they have successfully reached ASUS by calling +39 697 626 662 phone number Click down if you have unsuccessfully reached ASUS by calling +39 697 626 662 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +39 697 626 662 phone number
    100%
    Confidence score
    Italy
    +31 591 570 290
    +31 591 570 290
    Click up if you have successfully reached ASUS by calling +31 591 570 290 phone number 1 1 users reported that they have successfully reached ASUS by calling +31 591 570 290 phone number Click down if you have unsuccessfully reached ASUS by calling +31 591 570 290 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +31 591 570 290 phone number
    100%
    Confidence score
    Netherlands
    +47 23 962 691
    +47 23 962 691
    Click up if you have successfully reached ASUS by calling +47 23 962 691 phone number 1 1 users reported that they have successfully reached ASUS by calling +47 23 962 691 phone number Click down if you have unsuccessfully reached ASUS by calling +47 23 962 691 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +47 23 962 691 phone number
    100%
    Confidence score
    Norway
    +48 225 718 040
    +48 225 718 040
    Click up if you have successfully reached ASUS by calling +48 225 718 040 phone number 1 1 users reported that they have successfully reached ASUS by calling +48 225 718 040 phone number Click down if you have unsuccessfully reached ASUS by calling +48 225 718 040 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +48 225 718 040 phone number
    100%
    Confidence score
    Poland
    +34 932 938 154
    +34 932 938 154
    Click up if you have successfully reached ASUS by calling +34 932 938 154 phone number 1 1 users reported that they have successfully reached ASUS by calling +34 932 938 154 phone number Click down if you have unsuccessfully reached ASUS by calling +34 932 938 154 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +34 932 938 154 phone number
    100%
    Confidence score
    Spain
    +46 858 769 407
    +46 858 769 407
    Click up if you have successfully reached ASUS by calling +46 858 769 407 phone number 1 1 users reported that they have successfully reached ASUS by calling +46 858 769 407 phone number Click down if you have unsuccessfully reached ASUS by calling +46 858 769 407 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +46 858 769 407 phone number
    100%
    Confidence score
    Sweden
    +41 848 111 010
    +41 848 111 010
    Click up if you have successfully reached ASUS by calling +41 848 111 010 phone number 1 1 users reported that they have successfully reached ASUS by calling +41 848 111 010 phone number Click down if you have unsuccessfully reached ASUS by calling +41 848 111 010 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +41 848 111 010 phone number
    100%
    Confidence score
    Switzerland
    +90 850 522 2787
    +90 850 522 2787
    Click up if you have successfully reached ASUS by calling +90 850 522 2787 phone number 1 1 users reported that they have successfully reached ASUS by calling +90 850 522 2787 phone number Click down if you have unsuccessfully reached ASUS by calling +90 850 522 2787 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +90 850 522 2787 phone number
    100%
    Confidence score
    Turkey
    +852 35 824 770
    +852 35 824 770
    Click up if you have successfully reached ASUS by calling +852 35 824 770 phone number 1 1 users reported that they have successfully reached ASUS by calling +852 35 824 770 phone number Click down if you have unsuccessfully reached ASUS by calling +852 35 824 770 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +852 35 824 770 phone number
    100%
    Confidence score
    Hong Kong
    +81 570 783 886
    +81 570 783 886
    Click up if you have successfully reached ASUS by calling +81 570 783 886 phone number 1 1 users reported that they have successfully reached ASUS by calling +81 570 783 886 phone number Click down if you have unsuccessfully reached ASUS by calling +81 570 783 886 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +81 570 783 886 phone number
    100%
    Confidence score
    Japan
    +60 130 088-3495
    +60 130 088-3495
    Click up if you have successfully reached ASUS by calling +60 130 088-3495 phone number 1 1 users reported that they have successfully reached ASUS by calling +60 130 088-3495 phone number Click down if you have unsuccessfully reached ASUS by calling +60 130 088-3495 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +60 130 088-3495 phone number
    100%
    Confidence score
    Malaysia
    +966 800 820 0426
    +966 800 820 0426
    Click up if you have successfully reached ASUS by calling +966 800 820 0426 phone number 1 1 users reported that they have successfully reached ASUS by calling +966 800 820 0426 phone number Click down if you have unsuccessfully reached ASUS by calling +966 800 820 0426 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +966 800 820 0426 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 66 369 163
    +65 66 369 163
    Click up if you have successfully reached ASUS by calling +65 66 369 163 phone number 3 3 users reported that they have successfully reached ASUS by calling +65 66 369 163 phone number Click down if you have unsuccessfully reached ASUS by calling +65 66 369 163 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +65 66 369 163 phone number
    100%
    Confidence score
    Singapore
    +27 861 278 772
    +27 861 278 772
    Click up if you have successfully reached ASUS by calling +27 861 278 772 phone number 1 1 users reported that they have successfully reached ASUS by calling +27 861 278 772 phone number Click down if you have unsuccessfully reached ASUS by calling +27 861 278 772 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +27 861 278 772 phone number
    100%
    Confidence score
    South Africa
    +82 15 666 868
    +82 15 666 868
    Click up if you have successfully reached ASUS by calling +82 15 666 868 phone number 1 1 users reported that they have successfully reached ASUS by calling +82 15 666 868 phone number Click down if you have unsuccessfully reached ASUS by calling +82 15 666 868 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +82 15 666 868 phone number
    100%
    Confidence score
    South Korea
    +66 24 011 717
    +66 24 011 717
    Click up if you have successfully reached ASUS by calling +66 24 011 717 phone number 1 1 users reported that they have successfully reached ASUS by calling +66 24 011 717 phone number Click down if you have unsuccessfully reached ASUS by calling +66 24 011 717 phone number 1 1 users reported that they have UNsuccessfully reached ASUS by calling +66 24 011 717 phone number
    Thailand
    +971 800 0200 0428
    +971 800 0200 0428
    Click up if you have successfully reached ASUS by calling +971 800 0200 0428 phone number 1 1 users reported that they have successfully reached ASUS by calling +971 800 0200 0428 phone number Click down if you have unsuccessfully reached ASUS by calling +971 800 0200 0428 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +971 800 0200 0428 phone number
    100%
    Confidence score
    UAE
    +84 18 006 588
    +84 18 006 588
    Click up if you have successfully reached ASUS by calling +84 18 006 588 phone number 1 1 users reported that they have successfully reached ASUS by calling +84 18 006 588 phone number Click down if you have unsuccessfully reached ASUS by calling +84 18 006 588 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +84 18 006 588 phone number
    100%
    Confidence score
    Vietnam
    +54 800 122 0563
    +54 800 122 0563
    Click up if you have successfully reached ASUS by calling +54 800 122 0563 phone number 1 1 users reported that they have successfully reached ASUS by calling +54 800 122 0563 phone number Click down if you have unsuccessfully reached ASUS by calling +54 800 122 0563 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +54 800 122 0563 phone number
    100%
    Confidence score
    Argentina
    +55 30 030 398
    +55 30 030 398
    Click up if you have successfully reached ASUS by calling +55 30 030 398 phone number 1 1 users reported that they have successfully reached ASUS by calling +55 30 030 398 phone number Click down if you have unsuccessfully reached ASUS by calling +55 30 030 398 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +55 30 030 398 phone number
    100%
    Confidence score
    Brazil
    +56 800 835 994
    +56 800 835 994
    Click up if you have successfully reached ASUS by calling +56 800 835 994 phone number 1 1 users reported that they have successfully reached ASUS by calling +56 800 835 994 phone number Click down if you have unsuccessfully reached ASUS by calling +56 800 835 994 phone number 0 0 users reported that they have UNsuccessfully reached ASUS by calling +56 800 835 994 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. ASUS emails
  4. ASUS address
    № 15, Lide Road, Beitou District, Taipei City, Taiwan
  5. ASUS social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all ASUS contacts
ASUS Category
ASUS is ranked 9 among 432 companies in the Computer Hardware category