ASUS review: Bad service 54

Talk about the absolute worst company to be on the face of planet earth. Asus is terrible. This is my second board I have purchased in about 4 years. My newest has been the worst ever. Started with a bad ethernet port. So I sent it back to them for an RMA. 5 weeks later I get the same board back in the exact same condition. So I complain like any customer would and they get me to their high priority custom list with the advanced replacement. They are supposed to notify me when they get my paperwork the same day. I did some checking around and here 4 days later I have yet to hear from them. Some high priority their customers are. I would highly recommend staying away from asus until they get their act together (which wont be soon). This company clearly does not care about the customer one damn bit!

I bought a Asus R1F tablet PC almost 2 yrs ago, it came with 2 yr warranty. Every since i bought it, the problems started, initially it was due to the default installed programs that would cause to make the laptop unstable, so customer service reps asked me to uninstall programs pre installed. After that my the laptop screen kept turning off at 1/2 battery life and had to restart the computer. This became really annoying so i send it in last year in may. They reformatted the HDD and send the computer back in 2 weeks. this happened again after 2 weeks once i started using the the tablet daily. so again i sent it in to repair it and they once again reformatted the HDD and send it back. and the problem duplicated it self. The tablet was sent in total of 4 times for the same issue. Basically Asus never fixed this issue but was waiting for my warranty to run out. Now they say i have to replace the motherboard and i have to pay for it since its out of warranty. They could have replaced the mother board 6 months ago when the tablet was first sent it. but since the warranty just expired, it dawned on them that the issue is motherboard.

I DO NOT recommend YOU BUY any asus products. When i came to this site, realized its just not me but 80% of the people are dissatisfied with asus.

DO NOT BUY ASUS.

I totally agree with you. Asus normally seducse its customers with allegedly better specifications at competitive prices, and makes rosy promises and boasts on how it is No.1 in Quality and Service according to WallStreet Journal Asia. (don't know how they managed to bribe the journal to comment as such).

If you happen to own any Asus product, your first nightmare will begin when you visit the service centre. The ignorant technicians will give you cold shoulders to your complaints and enquiries, and provide irrelevant answers and horrendous solutions. For example, if some of you know, Asus doesn't provide an original Windows CD like Dell does, and only provide a customized recovery CD. My recovery CD doesn't work at all, and I've requested Asus to fix this for me. The answer given was that 'the recovery CD 'SHOULD WORK' so it's not THEIR PROBLEM. I asked so what happens if I need to recover after my warranty expires, they said juz come back and pay us 60 Dollars and we'll help you recover.

also I've been back to the service centre for recurring problems such as faulty motherboard..graphics...keyboard, overheating HardDisk drive for my M50Sv.

and I think Asus is really a disappointing company trying to rake in profits by producing cheaply built products with low stability. Sigh, really regretted that I have given Asus a chance that they don't deserve.

and oh yeah, just if you think your complaint will be heard, think twice. Asus is just so famous for their ignorant and close-one-eye attitude. The customer service centre will juz pretend that they've nvr seen ur complaints, and will hope that as time passes you will forget about it.

That's Asus, No. 1 in Built and Quality by WallStreet Journal Asia.

Heh.

ASUS DON'T CARE ABOUT CUSTOMERS IM IN SAME SITUATION OVER MONTH WAITING FOR COLLECTION WITH THEIR HIGH PRIORITY

I agree they pretend that nothing happend im calling them over a month and every time they think im calling first time.

adress in uk in case somebody would need it

FAO Chris Ferris,

Triage Services

Townsend Farm Road

Houghton Regis

Dunstable

Bedforshire

LU5 5BA

It was ver hard to get it as they not entiled to give it .

Have 1 year old MB that that I RMA'd . It took almost 4 weeks to get the board back. No explanation on the repair just put into a box and shipped back. Oh I did find out later that they e-mailed us to let us know it shipped. Installed the MB still same problem, although I could get it to post with 1 stick of memory. Started an RMS with memory company (thinking it was the memory & not MB) and 2 weeks later the MB went again. Called ASUS tech support and started another RMA and asked them if they could ship another MB and I was told they could request this but it would take 1-2 days to get an answer. If they refuse to ship another board I would have to follow the RMA procedure. I tried reasoning with the tech and all I got was verbage about procedures. Very well trained employees. Asked to speak to supervisor and I was told one was not available.

I have owned 3 ASUS motherboards in 6 years and had 4 RMAs...ASUS is the armpit of computer products

To put is as nicely as I can: ASUS STINKS! They have had my computer for 6 weeks for LCD repair under warranty. They have never contacted me with any information. I have called at least once a day for the past week asking for some sort of status report, been promised return calls and NEVER received one. Finally, last night, got an e-mail saying they had no information available on the repair status! I assume they are waiting for the warranty to expire. Obviously this is standard practice at ASUS. Anybody know of a national(US) or international body to complain to? Judy

I totally agree with you as I'm in the same situation. I bought an Asus laptop last month and firstly, i cant logon to my windows because it required a password which i don't know and its a new laptop. Well they told me that those technician might have forgot to remove the password when they are checking on the laptop and i dint bother bout it much. When i start using my laptop for a week or 2 then my laptop freeze randomly. They asked me to recover data and i did but the problem still there. So, i send in for repair with no worried at all cause i trust Asus will repair this problem for me as i thought they offer good services and this is also the only reason y i bought Asus to replace my DELL laptop. Well, when they return the laptop to me the problem is still there. I just start using it for 1 week and i found that the freezing is still going on. They told me that they change a "NEW MOTHERBOARD" for me but that doesnt make any sense. If they had changed it for me, why is the problem still there. So I'm gonna send it back in for repair the second time. If the problem still occur and they don't replace a new laptop for me, I'm gonna make a complain straight to the manager. They need to understand that we have no time keep sending them back for repair. They should have check it before return it to me...

Dear Sir,
We are Rt Star Solitares bought your motherboard of dual proccessor which is mention as L1N64-SL WS before one year. We face lot of problem in it. Display not showing that's why we submit that two board at Rashi Peripherals on date 7Aug2009 to Mr. Ankitbhai. They tell us he will give us board within 15 days. They return it me after 25 days in same condition and telling that company is not able to solve this problem. Board is too costaly, we bought it from asus because of it's quality and service what we didn't get. Why they are doing with us we don't know. We need 5 more board for new system if you serve like this so how can we think about this board. In second board they replace us but doesn't work. Problem continues yet. They telling us take it it is ok but it isn't. Sometimes engineeres are not availble so they send it without checking. We are lot of disturbdue to this bad service. Please give us solution as soon as possible.Alt email id sunil@rtstar.com

I purchased a "top of the line" Asus notebook August 3, 2009. Has sticker "Buy now for FREE Update to Windows 7!" (Eligible PC Model :G71GX, Original Windows® OS Installed : Windows® Vista Home Premium 64-BIT, Existing Windows® OS language installed : English)
Registered for the Windows 7 upgrade, had problems, Asus USA sent alternate registration method and it was approved - August 4, 2009.
Since then, despite emails (response within 10 days - HA! After several months, still no response to email other than the automatic notice that the message was received) and telephone calls, nothing.
I expected delays with the release. I did not expect total silence.
I teach computer science. ALL of my students know about this negative experience with Asus. Our department will not be purchasing anything from Asus on any campuses.
Plus, the documentation with the system is incomplete as is the website information. I did not expect this from a well known company like Asus.

bought my asus laptop whichs model ls F3Sc on february of 2008.
I bought and used your brand very ambitiously. but after 8 months of buying, it starts to be down periodically.
My computer was down each of 6 months for the sama mistake system 32 file is missing or corrupted.
All of my datas were gone for each time. It was a very terrrible situation. Since I'm a master student, it repeated before submitting projects and papers.
I set up windows on my own and continued my life. Up to 4th crash on october of 2009. I lost my photos taken my England holiday.
And then I was sure that this computer has a hardware problem. I suspected that it arises from a problem of hard-disk and then my adventure of asus techinal service started.

After 2 weeks of giving my lap-top to service, they returned me that since the pc hadn't got any hardware problem, they did not make any change. The downing problem arises from my mistake. I tried to explain that I've got norton virus protection programme . There were no virus. And all of programmes were installed to my friends notebook, why my notebook is down and her notebook not? Instead of explaining, he just shouted at me. At the end of the conversation, I realized that we can't find any solution, I returned my home with notebook.
As I supposed, my lap-top was down again. But this time is so short. Not 6 months it was down after one week of receiving my laptop back. DOUBTFULLY!

of course I went to service with my notebook again on 4th november. after 2 weeks, I called the service, they informed me that they are waiting for hard-disk from taiwan. They hadn't got any hard disk in their stock. Waiting made me feel terrible. Since all of my life depends on my computer. I've got a lot of thing to do. especially It caused postponing of submitting my thesis, it means I can't graduate on time. I borrow my friends pc to do my homework. Then after passing one week, I've got a call from asus. he said me that during testing my laptop, the fan was stopped suddenly and then they opened the pc and realized that the problem arised from motherboard. there was a user mistake, guarantee does not cover my pc. He claimed that I spilled one glass of water on computer ALTHOUGH I DID NOT! If it can be proven, I'm ready to prove it. I did not spill anything on my pc. I swear. Only I use this computer. none can spill it. I did not understand how a glass of water spilled 1.5 years ago(since my computer started to be down for same mistake 1.5 ago) caused crashing problem, when I use this computer periods in 6 months with overperformance. I hadn't got any problem about performance or fan.
I've just asked an sensible explanation, he said me "you said sensible explanation sensible explanation, I did not make the device, how I know why this problem arise"

I've got some questions to you;

Asus informed me that my pc hadn't got any hardware problem, and then they found an hardware problem on the same pc. What was changed?
Although these tests were made on first time, there were not any problem, But the second time there was a huge problem. Why? what was changed?
My pc hadn't got any problem like stopping fan or working slowly, why these problems arised after I gave my pc to your service?
although my laptop was down for each 6 months up to giving to service why it was down after one week after service ?what happened to my computer in there?
Why asus member couldn't give any sensible explanation for the problem when he blamed me what I did not?
If spilling water on the pc cause crashing in periodically, why asus members didn't open the pc on first time? Why they didn't check the motherboard before?

How can asus compensate my lost 2 months? I will submit my thesis 2 months later than I planned because of lack of my computer, it means I'll graduate 2 months lately. Since I can't reach internet, I missed so many job opportunities. for this 2 months I've got psychological problem since I've got only computer in my dormitory room.
My notebook was like a window opening to world for me.

After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.

They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.

As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.

They are just as bad to customers State side. I have only bought ASUS boards for all my builds since 1999. In their favor Asus has products with every imaginable specification and configuration set under the sun. And more times than not their stuff won’t fail but if it does, throw it out and set a match to the money. At least that way you’ll be able to salvage your time and spare yourself from wondering how you managed to end up in the inner most circle of Dante’s Inferno with Judas. After encountering countless bad support experiences (and no good ones to speak of) I am going to wash my hands of the company. To RMA their equipment is easy; it’s just too bad that you'll continually be sent faulty equipment as your replacement. And their support sucks. My call today was the final straw. I tried to upgrade a piece of equipment only to find that their product did NOT meet their publicized specs. In the end I was able to derive that Asus changed build specs mid-production run but kept the same model number. They marketed all devices emblazoned with the model number in question under the upgraded specs from the second run despite their open awareness that units from their earlier batch had gross hardware deficiencies that resulting in total incompatibilities with certain CPU families. I was unlucky enough to get sold a unit from the inferior portion of the production run under the guise that it would be in line with the later specifications and support certain processors it did not. (By the way I know my stuff and in the manuals and literature they made NO Rev A Rev B differentiation.) Since I didn’t discover the deception until after my warranty period ended ASUS’s tact was "too bad, so sad.” I spoke to a entry tech, a level 2 tech, and finally a low level supervisor middling manager with no authority. ASUS vigorously argued it wasn’t their problem or responsibility to cover this because it was outside of their warranty term. I am still scratching my head and trying to figure out what false advertising has to do with warranty periods? If I were a wealthier man with more discretionary income I’d love to have a lawyer pursue things out of shear principle. I am going to stop buying their products and will boycott the company to ever possible extent including discouraging my company from buying their products, buying pre-built systems that leverage their products, or from insuring their devices. (I am a senior IT guy for an insurer of tech products). They are burning a long time customer over a situation with no capital costs. More than that they misrepresented a product and won’t acknowledge they were wrong for it. Shows Asus has no business sense. They are just another example of a disjointed company in “Corporate America”. No one in the day to day operations has enough autonomy to actually assess situation and make decisions. I’m done with them.

I agree that ASUS has many bad things. They have bad service, but only to an extent. Getting a response from customer service is not a problem, but getting a solution is. Their main problem is product support and quality. I have had many issues with my laptop. 2 weeks after I purchased it, the computer overheated and failed to start up at all. I sent it in on warranty and the repair was made in a reasonable amount of time. It needed new thermal paste. Even after the repair the computer still gets very hot due to bad BIOS support from the company. The fan runs at high speeds even when the computer is doing no work. I "learned" to live with that until I upgraded my computer to windows 7. The computer is less than 1 year old. The computer came with Vista and has no support for XP. The company does not make Windows 7 drivers either. Even after contacting support multiple times complaining about their lack of product support all they can continue to say is "Sorry". I've started petition threads on the companies forum section of their site in hopes to get enough people on my side for them to do something. Everyone is right in that they turn a blind eye. Once the sale is made they could care less about product support and it seems to be last on their list.

FINAL REVIEW:
support response time and repair time: good

system support (BIOS, drivers) and product quality: bad

Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.

My x80L Asus got broken within the span of two yrs, He broke himself because of the tight hinges. What a lost of hard earned money. I worked hard to buy this laptop that thas not lasts. And their customer service is ignorant as well. Buyer beware!

ASUS & Besy Buy both have terrible Service !

Purchased ASUS desktop. It lasted a whole 3 weeks before it crashed. Bought at Best Buy. ASUS took 2 weeks to answer complaint only after I threatened a BBB and Ohio AG complaint. Then they wanted me to pay for shipping and maybe the repair would be 10 days, maybe not.
DO NOT BUY AN ASUS PRODUCT...THE END

asus is worst

you must use skyp and call taipai, they will answer and will forward your complaint, , , , they are good, fremont CA, stinks to high high heaven, , , like road kill, , ,

Asus Suck! There customer service team especially. I contacted them with a problem with my laptop and filled in a form and they said wait for someone to get in contact me. Guess what? Nope no one contacted me I had to call them, email them, email them again and again. Took months to get my laptop fixed. Now I have another problem. Yet again I am waiting for the promised call which I was told would happen in 2 working days. Its now been a week. Ready for round two of waiting around for ASUS.

Do not buy this computer, or anything from ASUS, unless you are convinced it will never need repair.

I purchased a G73JH notebook in August of 2010, and by early October there were problems with both the screen and the power adapter or battery (the unit would not hold a charge). I sent it in for repair and received the computer back 3 weeks later with the exact same issues - they had fixed nothing! I lived with the problems until the end of the semester (I'm a Comp Sci major so a computer is necessary), and sent it back to ASUS on December 29, 2010. They received it, according to FedEx, on December 31. It is now February 8 and I still do not have the computer back. Numerous calls have resulted in one lie or BS story after another. One agent will tell you they are just waiting on a part that should be there the next day, another will say the unit is being shipped tomorrow, and they are all bulls$%&. The truth, according to a "supervisor" I spoke with last week, is that there has not been an update since January 6 from the repair facility. Nada. He promised to get in touch with them and call me back, but he has not, and my calls to the customer service center yield no new information.

Today I am no closer to knowing what is going on with my computer, or when/if I will ever get it back. I have owned this unit for less than 6 months, and it has been at ASUS repair for 2 of them. I also used it while it was "broken" for a month and a half. ASUS clearly does NOT care about their customers, and their customer support is the worst I have ever experienced; even worse than the Mass DMV!

I have filed complaints with both the Better Business Bureau and the Attorney General's Office in order to get this resolved, and hope to see my computer sometime before the end of the school year.

I have had my glitchy Rampage 2 Gene for over a year before the board finally gave out on me, luckily it was still under warranty, I had contacted customer support and they sent me through the typical trouble shooting process which is understandable, they issued me an RMA, I sent the board in and in two weeks I received a "reconditioned board" that had been damaged, missing parts, parts floating around in the anti-static bag and best of all obvious physical damage to the heat sink. I suppose since I really needed the board back I could have just accepted it and got on with my life...but why would I since the board I sent them was electrically non-functional but physically was in pristine condition (I take care of my stuff) so I immediately called Asus and after several hours and a couple of promised call backs that never happened I got a hold of a rep via chat who then informed me I needed to call so...after a few hours and half my day I got a hold of a rep who asked about the condition of the box and the box the box was packed in, both were in perfect condition so I guess they couldn't blame fed-ex, I was then asked if I installed the board and whether or not it worked, NO I DID NOT, why would I? It was shipped with physical damage and personally I don't care if it works, I have a warranty and expect to be put back in the same condition (or better) than I was in before the failure. He then informed me that I needed to take pictures of the motherboard and mail them to him so his supervisor can see them and make a decision, he would get back to me right away and we will do an advanced RMA. Well I did what I was asked to do and after a day and a half I decided to call back, I then had to resend the pictures to another rep and he said he will send me a pre mailer for fed-ex to return the board in an hour or two and will set up an advanced RMA. So another day and a half goes by and decided to call, well after several hours of frustration I opt to chat with a rep, this guy takes care of the pre mailer and tells me they dont have a board to send back to me right away but one is being held and will be avail by the time I send him the fed-ex tracking info, well they received the board and sent me an email stating "Dear customer,
We have found that the serial number in RMA request does not match your motherboard rma. This will be corrected at our facility. Unfortunately this means your Advanced RMA will be processed as a regular rma return. A regular RMA typically takes ten business days from the date of arrival to our facility." ARE YOU KIDDING ME! This was not my fault and I feel should not be my responsibility! I have been completely cooperative and more than polite and patient and customer service has given me no reason to complain until now, when I called to stress my concern about this issue they pretty much told me it was no big and it happens all the time. Again why is this my fault and why should it be my problem, I didn't fill the paperwork out wrong, I politely did what I was told and now I am being further penalized for it, to make matters even more frustrating I cannot track it one the automated repair status page and get treated like a d**k every time I call to discover the status.

ASUS service/repair is the worst in the planet

My ASUS EeePC was collected for repair on 23/12/2010 to repair its booting system. It was known that the turnaround time for repair is 10 working days. After repeated chase by email, it was further known that ASUS referred the unit to the SWAPS team on 01-02-2011, whether I would prefer a replacement offer of 1215N, as apparently your repair team couldn't repair the unit. To this I replied in affirmative for the replacement.
On 7th-Feb, Asus Swap Deptt acknowledged my confirmation to replacement and mentioned in an email ambiguously that after the unit is confirmed to be faulty I will receive a replacement offer. To my utter disgust and perplexity, I mailed ASUS back asking for the explanation. To this ASUS replied me back on 14/02/2011 stating that it usually takes less than a day to identify the fault (in some special cases it could take longer); however the whole process could take around 10 days.
The last mail from staff by the name of "Alexander" on 14/03/2011 mentions that according to ASUS system the component is not here due to delay and the exact date of shipping is unknown but hopefully it would be next week meaning by 21/03/2011. Further I was denied access by ASUS support staff to escalate the matter to the supervisor.
Today is 27/03/2011 which takes a total of 3 month 2 days from the day the original unit was taken for repair and still I haven't gotten back my repaired EeePC ASUS or 1215N as a replacement offer suggested by ASUS.
To my anguish and disgust, I am lamenting why in the first place I trusted ASUS to repair my unit with a tall claim that a unit gets repaired within 10 days. Further I am finding it difficult to understand why I bought any ASUS unit in the first place.

To put it simple, I wouldn't advise a sane being buy or even look at any ASUS product. So tall is their hype of advertisement and exactly appalling is their service.

File reports with the Better Business Bureau and the Attorney General's office. After I did this (and I think it was the BBB that made them nervous), they took my claim seriously and quickly sent me back a completely repaired (maybe over-repaired) computer. It sucks that you have to scare and threaten them to get service, but, at least in my case, it worked.

Good luck.

Karen Yong
21th Oct 2011
53F Jalan Gandek
Off Jalan San Peng
55200 Kuala Lumpur
Tel No: [protected]
---------------------------------------------------------------------------------

Asus Service Centre
Lot No G-2, IT @ SPS Ground Floor
Wisma SPS, 32 Jalan Imbi
55100 Kuala Lumpur
Tel No: [protected]

To whom it may concern,

RE: DISSATISFIED ON THE ASUS LAPTOP PURCHASED, MODEL: 1015PX SERIAL NUMBER: B50ABC080716

I am utterly disappointed with the durability of the laptop as it could not even last for a mere 6 months.

The laptop failed on me when I am rushing for my report. It was sent to the service centre by the agent I bought the unit from. And i did not receive any updates from Asus nor the dealer regards to my laptop repair after a week.

I was later informed that the hard disk was spoilt and it need to be leave at your service centre for further verifications and repair.

My question is why a new unit of less than 6 months of minimal usage can failed so seriously and need to change a new hard disk?

I resent the idea of a new unit need to replace a new hard disk when I hardly use the laptop at all. You can check on the numbers of time I on the laptop via the timer in the laptop.

No repair will be accepted on my newly purchased unit and I demand for a refund as I simply cannot trust a brand that can spoilt so easily.

Your utmost attention is needed.

Thank you.

Yours sincerely,

Karen Yong

They wont let me talk to any of the people repairing my tablet. I mailed it in to get the screen repaired. it came back with a new screen but the tablet itself was not working now! kept powering off. That day picking it up from fedex I had to mail it back in to get that fixed. Now they are trying to say I damaged it. and mysteriously out of warranty. I knew I should have picked up an apple... warning if you want a expensive paper weight. support asus! They only have brick walls for support. there game is sorry and they cant help you. I am surely going to let every body I can possibly know not to purchase.

Sub: - Rectification of Motherboard.
Dear sir,
I have deposited one Asus Motherboard (Purchased on 03-04-2010) to your authorised service centre D/G/COMP Complete Solution Ltd. Kol-12 on 18-09-2012
for rectification. At the time of recap they assure me within 3-4 days they will inform
me, but I am sorry to say that even after 9 days have been past they don’t give away
positive date. Then I contact twice and the last time. On 26-09-2012 they again told
me to wait another 8 days due to tropical problem.
Under the circumstance I request your good self to look into the matter as urgent
so that a can get the motherboard after repair/replace within 2 or 3 day.

Yours faithfully
Jyoti Prasad Chandra
Ph [protected]

I bought a Asus Transformer Prime and after the two or three months of use the rear camera doesn't work properly, GPS unit never worked properly and all my problems begin. I sent to warranty and they return to me a unit with a lot of dents, nicks and scratches from bad handling on repairing. I NEVER buy ASUS product again.

ASUS have my computer for just on 8 weeks and I cannot get information as to what is happening with it. When I ring I am told that the head of the service dept will ring me back and he does not!
I ring again and they say they will send it to him again.
I ask what will happen if he again ignores it - I am told they will just do it again.
What? forever?
I ask who is this persons superior and I am told he does not have one.
I am told if I am not satisfied I will need to put my complaint in writing.
What hope have I got?

Your after sale in Belgium or France, (I don't know exactly who i got on the phone) is so inefficient that I will not buy any ASUS product anymore.
Sorry for that, as i liked your material.
You've lost a client. I go back to DELL. or HP

I bought an ASUS Transformer Prime TF700 about 2 months with extra care warranty (or so i thought, even paid $300 more to Harvey Norman). My 2 yr old son cracked my screen so i called harvey norman to get it replaced with the extra care warranty, they told me that since its been 2 months, should go straight to ASUS for the repair/ replacement. When i went to ASUS service centre at 8 Burn rd. They told me that they do not cover accidental damage to screen. I told them harvey norman sent me and they insisted i take it up with HN. So i asked how much for the repairs instead, they said 1K plus. I told them i bought the unit for $899! how can the repair cost more than the product!? so i asked to buy a new TF700 and they said that it was discontinued! so i am left with no more options! ASUS SUX! they should not provide their so called 1 year manufacturing warranty is they plan to discontinue their products in less than 6 months! So UNPROFESSIONAL!

I am now into my second week of trying to get ASUS to RMA a faulty motherboard. I have never known such bad service, it is unbelievable. THe motherboard is a top of the line Formula brand witha 3 year warranty with 1 year to go. The onboard network card has died and it needs either repair or swapping. ASUS in reply to my RMA request told me to send it back to the retailer I purchased if from and if I had difficulty with that to call a legal service! I told them that the company I had purchased from had folded (in this ongoing recession that must be quite common) and that I could not return it to the retailer. They asked for a receipt as proof of purchase, I sent them the proof of sale from my ebay account. I received a reply stating that the representative could no longer deal with the enquiry and it would be passed to another department. I have heard nothing back since. The replies between each email take 48 hours and are in broken english, the UK telephone support refuse to deal with the problem and refused to give me the managing directors name or contact details to make a complaint. This is disgusting. I run a web design partnership and have bought many top end components from ASUS over the last decade, will will NOT be buying another thing from them again.

Cannot agree more. I plan to buy asus nexus 7 second edition and wish to check whether they have wifi only version for 32GB original in the market. So after I call this hotline, the guy who picked it up does not even speak Malay, and when I spoke to him in English he promised to call back, (I wonder whether his understanding of English also as horrible) but after 5, 6 hours I try to call back, but the service was not available. So simple conclusion from most basic requirement - bad bad service and very unfriendly staff.

Why is it so hard just to collect my hand phone after I cancelled to repair it? It took more than 2 weeks just to collect it and still not receive it now. asus after sale in Malaysia is really sucks. zenfone 450 is my first and last asus product.

The laptop I purchased by ASUS is called r510d as I recall. Basically still brand new the laptop started crashing with a blue screen. I sent it to the service center for repairs, only to receive it formatted and with more problems in addition to the original crashing issue that was still there. The service center is asking for the laptop to be sent to them again. I suppose this will continue until the warranty expires. I would NOT recommend to anyone buying ASUS products - I spent my money on a product that so far I haven't had the chance to use. Additionally every time they ask me to reset the OS or send it to them I have to waste my time to reinstall my work software copy data from external drives etc. Not to mention that I have to find alternatives to do my work, since basically I have no computer, despite paying for one. I contacted several individuals of different branches and hierarchy levels of the company - everyone is sorry that my laptop does not work, but no satisfying resolution offered. I have to send it for service again - I don't see how it will be any different since obviously they are unable to detect their own manufacturing defects or run a proper test after they "repair" something.

I have ASUS notebook model R900VJ-YZ069H. I could not turn it on anymore so i took the notebook in for service. I went to authorized ASUS service ''System One d.o.o.'', Zagreb, Croatia. I have complains about them. They told me that first they do diagnostic to see what is wrong and then they would inform me about repair. It was 16 days ago...they still did nothing. I wrote to ASUS Customer Service Center as well but they don't seem to care about it because they didn't even answer my mail. I'm so disappointed with ASUS that I can say my next notebook won't be ASUS for sure, all of my notebooks were ASUS but I had to take only my last one to service. I didn't know that my country has such poor and useless ASUS service.

call sam's club

i bought a tablet at sams and i put extra warranty to the electronic item and i am trying to contact this company (asus) because my tablet is not working well at the screen is blinking like sheke and i can to use any more. but i can not to contact any people for warranty