ASUS
Reviews and Complaints

ASUS vivobook flip - bought june/july 2021

-stylus pen does not work at all after trying with 8 different batteries. ridiculous.

-screen flickers, sudden bad graphics (blurry texts), random app shutdowns (recently), fan roaring when no programs running. absolutely awful.

please solve this issue immediately - have the relevant doc if needed. thanks

I purchased a 2nd hand Asus Strix X570-F Gaming motherboard from a small computer shop which is 1.5 hours away from me. Shop offered 30 Day RTB due to them taking it as part ex for another customer.

Nearly 60 days later, the board developed a fault. So I contacted the store, and they said they can't do it because it was taken as part ex from another customer and pointed me to Asus direct.

I contacted Asus UK, who from the word GO, already had in their mindset that they did not want to carry this out under Asus Warranty.

Asus asked me to perform many tests which I did.

Then Asus asked for Proof of Purchase. Which I provided. They also insisted a letter from the store explaining why the store can't RMA it.

I gave Asus everything they asked for.

Then they said they had to pass this case to higher level management to make a decision, and said it will take a few days. Surprisingly, they "fake" got back to me the same day after I made some noise.

They made a Final decision of not carrying out a replacement under Asus Warranty, and forced me back to the store which already said No.

So now I'm sat with a £260 dead board after nearly 60 days of use.

The board still has another year Warranty remaining, but Asus will not honour it under any circumstances. This is absolutely disgusting. Their warranty is a lie, and has as much value as soiled toilet paper. They will try everything to rip us off.

I have full proof of emails.

I already own 5 Asus Rog products, used and new. But I will never buy more. You have forced me to ditch my favourite brand, and move to MSI or Gigabyte.

Bought this laptop awhile back and am very unhappy with it the hardward it self is very good but the software complete trash! this laptop can't hold a wifi signal if it life depended on it and when it is connected to the internet the whole computer runs super slows to the point were a 5 minute video takes 15minutes to watch because this laptop can't handle it like WTF!? this is window 11 im using how is this such trash, like a wifi signal is basic 101 computer how the [censored] can't this laptop hold a signal it doesn't make sense. and before you go in tell me it the wifi it not already had it tested and trouble shoot if a technician and they told me the wifi fine it the softwear on my laptop they said it 11 window destroys computers so why would you guys sell me a laptop with defective softwear? like what a scam another issue I have is this laptop got no volume everything makes out and I can bearly hear a whisper, and there no way of making the laptop lounder unless I plug in another speaker like how can you charge people 2000$ for a laptop that got no sound, god I could go on with so much more that wrong with this piece of [censored] laptop but id lose my mind, to anyone reading this I would subject to stay away from this product and to avoid buying anything asus because they aren't fully upfront with the actual performance of their products

In Dec 2021 I purchased an Asus VA27E monitor Ser # LALMTF257079 which offered a 2-year warranty. 11 months later I returned the monitor to the store on the advice of their technician. the monitor had to be returned to ASUS depot in BC Canada. the monitor was sent by the store. In May 2022 I was informed that ASUS would not replace the monitor due to in-transit damage. the store informed me that they would cover only 1/2 of the cost of the monitor and provided me with a Staples card. After waiting over 1.5 years to be told that 1/2 of the cost of the monitor is on me seems unacceptable. the warranty should have been honored, the shipping issue is the responsibility of the shipper. therefore I should have been reimbursed for the full amount.

PURCHASED INFO

ASUS VA27EHEY 27 MD 2975473

SALE [protected]

STORE # 41EDMONTON AB

PHONE [protected]

This monitor is from their professional artist "ProArt" line. When I bought the monitor, one of the reasons was that it carried a great warranty. The website said 5 years including advance replacement and the bright or dead pixel coverage was great. So, I bought two for work. This was in March of 2020.

Forward here 2 years and 4 months later. One of the monitors just died yesterday. I stepped away at lunchtime for a meal and went to an appointment. When I returned, the monitor was rapidly flickering on the entire left hand side like a strobe light. I contacted Asus support. The agent tried to get me to send it in for repair (despite that the monitor has advance replacement coverage). I cannot be without the monitor for any length of time. I asked for an advanced replacement. The rep explained the process and then said an escalation agent would contact me within 24-48 hours. I received the contact right at 24 hours telling me I should send it in for repair; no advance replacements are available. I contacted warranty support again and was told that (1) no advance replacements for my model were available; (2) I must send the monitor in for repair even though I have advanced replacement coverage; (3) no box would be sent to me for proper packing and shipping to the repair center; (4) repair times are estimates to be 7-15 business days and may be considerably longer due to COVID; and (5) if the monitor cannot be repaired, then a replacement will be arranged at that time.

Hello I had my Acer laptop replaced with a Asus Vivobook 17 through a insurance claim. The Asus was supplied by Currys and when I received it I was having problems from day one and contacted SBS insurance who told me to perceiver and it will get better so that is what I did but nothing happened so I contacted SBS again and they said they would send it to Currys for inspection and Currys couldn't find anything wrong and sent it back with a screw missing at the base an voided the warranty. I contacted Currys about this and they denied it was them and there was nothing else they could do and that was the same with SBS insurance. I look forward to my laptop as I am disabled and a pensioner and don't watch television so I was left with a laptop that had no touchpad and wi-fi that would work now and again. I then thought to contact Asus and I was talking to a gentleman and explained all of this to him and asked if I could get it repaired through warranty as the missing screw was not my fault and he replied yes for which I was very happy so the laptop was collected and I received a email to say it had been received. I then got a email from LetMeRepair with a quote of £286 to have it repaired because of the damage caused but when I sent it to you it only had the 2 issues explained earlier. I would very much appreciate it if you could look into this for me please as I like the laptop very much and miss it.

many thanks

A. Calvert

I purchased this laptop on Feb 5/22. It's defective. I have been working with the tech support and CEO departments to no avail. I need this fixed or replaced. The specific issue is that the calculator pops up as I type. Then, I have to close the calculator before I can continue typing/working. This is continuous, ongoing, frustrating, and impede my ability to work and my productivity. This is a known problem and since purchasing this laptop, I have discovered that ASUS knew about this issue long before I purchased this laptop this year. I have a pdf document in this regard, but the box below won't let me attach it because it's not a picture. I have sent the pictures and the pdf document to ASUS tech support.

Less than 3 months. Laptop need constant reboots memory error then stop working at all. Sent it in for repair USPCN40597. Power on no display. Action removed part installed by customer. I never installed or added anything. Bought 16 G Ram now have 4g. Cannot access web. got email from ASUS support Shericka G., that I should try chat. Need a serial number to start chat. repair detail say it is ******419. No sticker on laptop. very unhappy

I purchased a laptop from Walmart.com, great price and normally Asus makes a fairly reliable machine HOWEVER, this one has a "combo mousepad / 10 key" that works at times. In theory you can turn the 10 key off so it is supposed to operate as the mouse pad alone but then it decided to turn itself on as a 10 key randomly. I fought through it for a few weeks and decided I couldn't work with it anymore...and why should I?

If I turn the 10 key feature off I think it should stay off.

I reached out to Walmart to informed me they now only offer a 30 warranty on Electronics. 30 day Warranty people!

I reached out to Asus and they stated that they only offer a 90 day warranty. I purchased this a little over 100 days ago.

I will admit that I assumed a 1 year warranty but who assumes a 30 day warranty? What about a 90 day warranty? Buyer beware you need to require paperwork before you purchase electronics from Walmart.

I brought a ASUS Laptop at the Cash Crusader's in Welkom. On Saturday the 26th of February 2022. The lady who helped was very kind towards me.She was cleaning the laptop for me. Bt she didn't want me to see it. And asked me if I wanted to buy the back. So I said yes. She packed the bag for me while I was paying the bill. And they had lot of customers that day. So after I paid the bill. I went back to Res. That is when I noticed that the laptop is one in good conditions. It looked so old Nd I don't like it. Whn I tried to return it they refused they said that once I signed the receipt I agree that I take the Laptop as it it. And that gentleman even told me that the lady who helped me that they surely explained everything to me. Whn I demanded to see the manager they said he is too busy attending other important things. That is when I realised that I was scammed. That laptop cost R4700. And with that kind of money I would have brought my self a brand new laptop.

I was facing problem from last one year on asus laptop that I had purchased from flipkart and service team is not even replying and mine issues goes unnoticed.

Please improve your sales service

Hi, this laptop is 14 months old and last week it became extremely hot, so much so i took it outside because it was a danger. Since then it has not worked, it does not turn on. When I called your customer services today they would not help without charging me. I appreciate this is 2 months outside your liability however I would expect your products to last longer and i was quote shocked you were not interested to repair this FOC to see what had gone wrong with it.

I have had my laptop for a year it went of for repair and yet is still rebooting every 5 mins and having errors after paying over £1000 pounds for this laptop and owning it for 1 year and 18 days this is a joke, if I want it looking at again I would have to pay knowing full well that this is an ASUS problem and it is well documented on the forums, This is my 4th ASUS laptop and will be my last I refuse to throw any more money down the drain

Hi Asus Team,

I hope my email finds you well today

Before my last business trip I bought a LP Asus Zen UX363EA0LED001T - 5299AED from Sharaf DG. (15.08.2021)

I uploaded all my work files and set up my licenced Microsoft Office.

In 2 days I landed at my destination, worked on my LP half a day, then my emails started to disappear. Closed the outlook all my files started to disappear. The amount of files and information I lost is massive, and very time consuming.

I had to reinstall the entire window system 4 times which cost me 45 euros each time! It then works for a few hours, then the same story over and over again.

I landed in Dubai today, went to Sharaf DG to either fix it, provide me a new workable LP or refund the money - to hear that I have to wait between 7 to 14 working days until they receive diagnoses from ASUS office.

Today I get a call from Sharaf DG to tell me that my laptop has an issue with the keyboard - FACTORY DEFAULT!

And the suggested solution was to wait for 7 to 14 working day until the ASUS Team FINDS THE SPAREPART to repair it.

Now, tell me please why a laptop with A FACTORY DEFAULT WILL NOT BE AUTOMATICALLY REPLACED! I was in between my travels and the stress and expenses this laptop brought me is absolutely enormous!

I bought a brand new LP because I need to work and waiting another 2 week to the already accumulated stress I had is just such a disappointment!

A FACTORY DEFAULT found either in the first week or 1st month is still a FACTORY DEFAULT REGARDLESS THE POLICY YOU ARE CARRYING! ASUS simply said SELLS BROKEN LAPTOPS! And then I am asked to wait for the laptop to be repaired, which is supposed to be a brand new laptop?

I would really appreciate it if you as the ASUS representative would be able to try and understand the situation I am in and come back with a professional and logical solution to it.

I am always in between business trips eg. I travel out of Dubai on Thursday 7th October evening for another month and I do really need the laptop which I paid for to work as it should!

I appreciate your assistance with this and do really help this will be solved at a professional level without making it public.

Best Regards,

Nadia Chislari
+[protected]
+[protected]

-Date of Registering Case : September 8 2021
-My Case IDS case ID: A2109021501-0001
--Multiple case IDs have been made after that too.

-I purchased laptop on June 6th
-On august 5 my laptop motherboard got dead and was sent to service center, after whole one month of wait I got my laptop.
-But, when laptop arrived it has serious CPU throttling issue and CPU clock speed was not reaching upto what is shown in specification of laptop.
-CPU Ryzen 7 5800H is not boosting upto 4.4 Ghz as mentioned in official product specification. In my case it is only reaching 3.8 GHz in video, animation rendering and any other CPU intensive tasks.
-Also in product page it is mentioned that liquid thermal compound has been used but in my laptop liquid metal is not used .I also confirmed with service center that liquid metal thermal compound was not used in my laptop after product repair but a generic cheap thermal paste.

-Screenshot1 : Product Invoice
-Screenshot 2 and Screenshot 3 : How asus technicians didn't even acknowledge CPU clock speed issue and GPU temp issue. This was the 4th time. The other 3 times asus did the diagnosis in service center and said the same on call without repairing my laptop. The official technicians didnt even asked me before declaring the laptop has no fault.

-Screenshot 4- Here's proof that same laptop with others are not having same cpu thermal and throttling issue. The temperatures are lot good and cpu clock speed are running near max.
https://youtu.be/-5hz90EYaRY
https://youtu.be/qqck7ZOV2kE?t=102

-Also check out this Asus Tuf A15 performance having same CPU Ryzen 5800H and GPU RTX 3060
-In Asus A15 GPU temperature is always below 80 degrees and CPU clock speeds reaching higher than mine Asus rog strix
-Asus Rog Strix G15 is supposed to have better performance and cooling system than Asus tuf, being much expensive.
-But here Asus TUF A15 is having much better thermals and performance.
https://youtu.be/ajSg6ZorV28?t=632

-Screenshot 5- Here are other laptop tests with same GPU and CPU. CPU clearly reaching 4.4 Ghz clock and have much better temperatures.
-https://youtu.be/c0YcgasUz5w?t=238
-https://youtu.be/xTXf6oMeYPc

-But, to all these after multiple complaints and diagnosis asus technician is saying the opposite and saying that 3.8 Ghz is normal and wont repair my laptop as everything is okay.

-Here's product page of
https://rog.asus.com/in/laptops/rog-strix/2021-rog-strix-g15-series/

-Instead of repairing asus is dragging it for months and my laptop is service center still. I have all email and call logs proof, can show the problems live and asus product description is different from laptop performance.
-Also, I purchased the product after seeing all the specification, and if I am paying for the specifications, I should be getting it. Otherwise, asus should get a refund. Enough time has been wasted. I am without my laptop and work for past 2 months.

I have exhausted my patience with your customer support department. I spent nearly two hours, first call was intentionally rude setting the pace, I was disconnected, blindly transferred, being told wrong information, lied to, ignored, asked for supervisor, was told I need to hang up and call back. Nobody would ever let me speak to a supervisor. I also have issues paying you to tell me how your computer fails. I understand I will need to pay as it is our of warranty but your request to charge me to tell me how your product is inferior is appalling. I just spent 2 hours being treated horribly and I'm not happy about this at all. Your team successfully succeeded in only one area, proving to me that ASUS does not care about customer service and I should not buy another ASUS

I bought asus rog strix g15 2021 for 1.37lakh INR on 12th of june 2021 but it suddenly stopped working on 3rd august 2021. I contacted asus hotline about the complaint the next day ( 4th of august ) and they assigned onsite service for me but I recivied the call regarding the matter from service center on 9th of august. That day without even appraising my laptop they assumed that it must be a motherboard failure as if it was a common thing for them. They said it would take around 7-8 days for the parts to arrive and since then I waited for 10 days and now today I contacted them and they reploed I need to wait till 1st of sept. For the parts to arrive. I mean, I wasn't even 2 months since I got the product and I wasn't using that laptop for more than 7 hours a day. I bought it on 12th but it reached me on 16th of june and I got to use it from 17th of june. Considering the time I even got to use that laptop. It's not even way more than 1 month and 2 weeks as if it failed exactly after the time period in which I can even apply the consumer act 2015. And now they say I need to wait a whole month to even get it working again? Out of 12 months warranty, 1 month is just wasted? I'm extremely unhappy with asus's services and products and I would like to demand a refund or atleast a replaced for shipping a defective peace. As far as the laptop's condition goes. Except fingerprints due to the material used for the product. There isn't even a single visible scratch on the whole body. It was never dropped or got wet. Even the base rubber for grip is like never used. I always used that laptop over a cushion and treated it with utmost care even more than I do for my own self and it just stopped turning on one day? I feel like my fortune got dumped in a pit. I demand a refund or atleast a replacement at the least. This was the first laptop of my own life. I waited and saved money for 2 years and got a defective peace? I hope you listen to your customers and stop shipping defective pieces to India.

Purchased thru Walmart May 31, 2021. Worked twice and when I logged onto Navy Federal, someone else's username and password populated. This computer is NOT NEW! Now, 8/17, it won't power up even after being charged all night. I want a new computer, not a used one! I called the bank and reported this to the fraud department.

Walmart order#[protected] $249.71
SN:M3NXCV188529128

If I don't hear from you satisfactorily, I will report this to BBB, Yelp and anyone else who'll listen.

I will be honest. I am searching for a Class Action Settlement Filing that occurred after 2020. I own a NON MODIFIED Asus ROG Strix G31GT. It is less than 3 years old and IS NO POWER NO LIGHTS NO BOOT! I have never used it for Gaming. Never OC'D. I have only used it for DJing and regular web surfing. The reason I purchased it was for the backlit keyboard! Another reason was that I had purchased an Asus G520 I believe. It is over 6 years old and I have only had to replace the screen which I broke. IT IS STILL WORKING FOR HALF THE PRICE! I was quoted apprx 800 dollars to replace the mother board. The laptop is currently only worth 800 dollars. I have taken it to an Authorized Laptop Repair Service. HE could not find the problem due NO SCHEMATICS PROVIDED/AVAILABLE! Which appears to me as an INTENTIONAL ATTEMPT AT KEEPING THE LAPTOP FROM AN "COMPONENT" REPLACEMENT AT A FRACTION OF THE COST!
I am not the ONLY ASUS CUSTOMER with the SAME ISSUES! Is it the use of Bad Components on the MotherBoard or INTENTIONAL DEFECTIVE PRODUCT MANUFACTORING? Asus Corp... This Is NOT GOOD BUSINESS!