ASUS review: Bad service 54

Friends of mine called me up and asked me to come over and take a look at their new laptops. Their son and daughter both bought laptops, one was an HP and the other was a Asus, The Asus was not working and when I talked with them they said that this is the second one. The first one was not working so they brought it back to Best Buy and they were given another one in replacement, they took that one back to the house and plugged it in and that one did not work either and I looked it over and the head crashed. Well, I went back with them to Best Buy and spoke with repair and they said it went bad because they did not use a surge protector, I said you must be kidding me, they said to use a different outlet, I said are you kidding me. I have never used a surge protector on my 2 laptops and 1 desktop and they are still running all these years. Well, you won't believe this but their were 2 other customers ahead of us and would you believe that they had the same Asus laptop and they had worse problems with it, 1 said he was watching a movie and it started to smoke and burned out. The other customer had the same problem as ours and they took them all back. We took an HP and for the others I don't know. I have encountered Asus computers some time ago and I didn't like them then. I have a Dell and an Acer Windows 8. Love them, and for my desktop still running. They don't make them like that any more. Well, all turned out well.

DO NOT BUY ASUS NOTE BOOKS, THERE IS NO FUNCTIONAL CUSTOMER SERVICE PHONE NUMBER.
ITS OVER THE 10 DAYS I AM STILL TRYING. IT IS G74SX A2, PURCHASED FROM ADROMA FOR TWO THOUSAND DOLLARS, ADRAMA PHOTO DO NOT EXCEPT, RETURNS.
THE CHOICE IS TO STAY AWAY FROM ASUS COMPUTERS.

i USED to have an asus eee pad transformer prime 201, bought in the US on feb 9, 2012. it was barely used when it reached me (here in the philippines) by the end of the month. after a few days, the display suddenly stopped working, displaying horizontal bars all over. i brought it to an asus repair center and it's been five days short of FIVE MONTHS since i left it and still no word from the main offices in taiwan re unit replacement (or even repair since i was first told that parts were scarce).

while the product may be good, asus service center is frustrating. it's useless to email them directly via the website. u get useless computer-generated answers each time. search online and u will find similar complaints re the service they offer.

in addition, i cannot fathom how they supposedly ran out of stock of that particular model when sales are high in other countries. i shouldn't even be waiting for practically half a year for something to be done re this problem. that's hard earned money, i hope they understand that.

I purchased an ASUS eee 1000H netbook while on holiday in Singapore in Dec. 2008. I live in New Zealand. In July 2009 the plastic plug fixture for the USB port came out when I unplugged a USB connected mouse. The ASUS service centre in Auckland refuses to repair the port under warranty (1 year). The centre in Singapore refuses to accept the netbook for repair if I send it to them. Avoid this company.

This is my first experience with a third rate company such as ASUS, and last. Stick with Lenovo, HP, or HP/Compaq. For 2nd tier companies go with Acer (have an Acer notebook, never had a problem).

P.S. The ASUS netbook keyboard has a horrible design for the right hand special keys.

ASUS prospective customers are warned. I have purchased many, many products from all the major and minor companies on this planet. But I have never been as frustrated as I have been in dealing with ASUS. Their customer service has literally out right lied and given misinformation over and over to our family. Try calling their customer service and you will see what I mean. We purchased one of their netbooks with a defective battery. After trying to call them, and going through menu after menu before actually being directed to a human, you are put on hold. Then half the time, the phone just gets disconnected. But even when you do finally get a human, and they tell you how to get an RMA. You have to of course document your purchase and date. But a week later, after thinking the RMA was good to go, you get an email telling you your purchase is out of warranty. After repeated calls and emails, with all kinds of new documentation, and finally getting them to agree you indeed have a warranty, they tell you to send the defective item, in this case the battery, you have to pay to send it back to them. Then even after two weeks of them receiving the defective item, they don’t send you the replacement. We have called, and emailed them many times, and good luck getting anyone to help other than say they will escalate the claim. Then you can expect nothing further being done again. We again are calling and emailing, and finally get an email saying the battery was sent last week, but they don’t have a tracking number. How is that possible? So we wait a while more, and still don’t receive the item. Call and email again, and now they say, they don’t know why we got the email, because it hasn’t been sent out yet. Then we try to get a supervisor. That is all but impossible to do. They are never available, but they offer to get your information to a supervisor and they will call you. That call never comes, and we have tried several times, including leaving a message with the supervisor and having the CS rep send them a message. We called the main switchboard, and asked for someone who is the supervisor’s supervisor. Evidently, there is no such animal. They just keep shining you on and on. We have even contacted Taiwan, and they handle things the same way, either no response or more lies and misinformation. There are a lot of quality companies out there selling the same merchandise, and you don’t need this kind of frustration. Shop else where and save yourself a lot of grief.

murder;

emps. of chestnut ridge and settlers place apts., D.U. emps., K. Prasad and Pam White, Lawson Bernstein, west hills pgh. pa. police, bill livorio, Karen livorio jugorski, dave jugorski, talaricos, gracianos, feuchts, fantos, shea McMillan, casey capek, jake wyland

murder;

emps. of chestnut ridge and settlers place apts., fantos, rahals, Duquesne univ. emps., Bill livorio, Karen livorio jagorski, w Allegheny cnty. pa. police, talaricos, gracianos, feuchts, fragales, upmc wpic emps., jake wyland, nick bongiovani, shea McMillan, Elaine in blawnox, casey capek, giant eagle robinson emps,

murder:

emps. of chestnut ridge and settlers place apartments, fantos, rahals, Duquesne univ. emps, upmc wpic emps, SSA, Hewlett Packard emps, bill livorio, Karen livorio jagorski, chase livorio, heather livorio, gracianos, talaricos, feuchts, rabners, martuccis, kate jones, elise wolf, Elaine in blawnox, capeks

please murder;

emps. of chestnut ridge and settlers place apartments, fantos, rahals, foreign fix emps, Duquesne university emps, upmc wpic emps, west hills pa. police, Walmart north Fayette pa. emps, giant eagle robinson emps, bill livorio, dave jagorski, Karen livorio jagorski, gracianos, talaricos, feuchts, elise wolf, kate jones, Elaine, capeks, buckleys, tonya

DO NOT BUY ANYTHING FROM ###. THEY DO NOT HONOUR THEIR WARRANTY AND PUT THE BLAME ON THE CONSUMER.

asus is pathetic, such a sad company.

Id be embarrassed to sell their products

I sent my ROG G20 to the service center last Wed as it cannot startup. At the service center, they told me it is still under warranty until next month. After a few days of waiting, I finally get a SMS on 1st Oct saying that they are waiting for parts and will contact me within 2 days for collection. On the 3rd Oct, ASUS called me to say that they found some liquid spill in the unit and the warrant is now void. They quoted me around $1, 500 to replace the motherboard, graphics card and memory card. I took the unit back. My friend who is in the IT business, checked the unit and said that he cleaned up the unit and only the motherboard needs to be replaced. I then called ASUS to buy the motherboard, which they originally quoted me at $215, but they now tell me that they will not sell the motherboard. The only option is to send the unit back to them and replace all the parts as per their quotation.
I totally cannot believe it. A company like ASUS will not sell a part for me to repair my gaming desktop because they want me to pay $1500 for them to replace even parts that are working fine!. What a company! I will never buy ASUS again.

It is same for me. except my laptop seen 4 yrs of good usage and the battery suddenly died within the 5th year. it was my first experience with Asus customer service after 2 laptops. I dropped them immediately. No way am I getting an expensive laptop from them with zero support (and to think I even bought a 3rd year warranty from them).

I switched to Acer and in Singapore their charges are totally upfront. A list pasted on the table listing the price for each component that you need to replace.

What is crazy about Asus? They need you to pay 30+ for a QUOTATION (first time I ever heard you need to pay for a QUOTATION). They even suggest doing a diagnostic at QUOTATION stage so you need to fork out 68+ and we ain't talking about the component replacement fee.

I saw so many people leaving comments that they have been waiting for close to 3 months (yes the service centre told me they need 8-16 weeks). This is crazy.

Now I ended up with Acer same specs and MUCH CHEAPER! If I need to change a part I can check the list price that I took a picture of it!

When my ASUS laptop power adapter was faulty. I just want to buy a replacement original Asus adapter. Call their service centre was told to bring in my laptop for service. Imagine how ridiculous is it ! Call their customer support helpline , the support staff ask me to buy 3rd adapter. What a joke , instead of helping me to get from them.