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My brand new Asus G73JH stopped working suddenly about 91 days after purchase. The display went black when booting the computer. We got an RMA number and sent in the laptop.in the 2 weeks since we shipped the laptop we have heard the following from Asus:
Day 1: "We have not received the laptop." (we have proof of signature from FedEx)
Day 2: "Someone is looking at your laptop."
Day 3: "We have not received your laptop."
Day 4: "The ticket is not updated, we can't give you a status."
Day 5: "Please give us the tracking number, NOT THE RMA, so we can locate your laptop. We don't know where it is."
Day 6: "Nobody has updated the status."
Day 7: "We did not receive your laptop."... "oh wait, yes, we did"... "the technician has not updated any notes".
Day 8: "The status has not been updated."
Day 9: "The status has not been updated. We cannot tell you who is working on it. We cannot tell you when it will be fixed".
Day 10: "We have not received your laptop".
Day 11: "We have not received your laptop"... "we DID receive your laptop"..."status has not been updated"... Supervisor: "There is not status update. I HAVE NO SUPERVISOR OR MANAGER. We have 10-14 days to repair and get the laptop back to you. No, I can't tell you when you'll get it back. No, it may not be there in the next 4 days."
Asus repair *. They can't even LOCATE the laptop, be 100% certain they've received it, tell us what is wrong with it, or when we may ever get our $1500 laptop back.
What a joke. Stay FAR FAR AWAY from Asus. Worst customer service experience EVER
Just after two weeks of use, my new video card stopped working. It cost me $47 to send it for repair. They returned me an abused used card that doesn’t work and this after more than one month. After many unanswered phone call and Email that you can’t reply to, today they ask me to send this one in for repair and I would have to pay another $47. The card cost me $389 plus $47 and another $47 total $483 for an old beat-up card. Now do you think that I will buy ASUS again?
After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.
They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.
As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.
I bought a notebook asus from italy and had problem with the cd rom, the store said that i have to contact the customer service italy, the phone number is not free!
details aren't so clear for the customer and only in italian so if you can't find the way you lose every thing,
had to pay insurance otherwise i lose my labtop and they won't pay me back!
insurance paid and sent by fax, now i have to call dhl and find out when they can take it, insufficent details were give to me and every step i take i should be carefull or i lose my money for that great notebook.
all e_mail are available upon request.
+[protected]
Mounir
that's similare situation, and i'm wondering people talking about the wonderfull asus!
i think i had to buy macbook and forget about the weard problems we have with windows and his partners.
Brought a Asus P55 motherboard, it works for 2 months and quit working. Submitted an RMA and returned a MB with no physical damage. However, I got email from Asus support said that the board has bent pins and asked for $120 to continue RMA process. That's such a joke. I inspected the board carefully prior to shipping out the board. and the CPU socket has a CPU socket cover on it. They somehow managed to damage the board while the board is in their procession and refuse to RMA it. The company shows no respect for customer and their property. I'm very disappoint at how they deal with RMA services. That will be the last Asus product that I'll buy. I'll tell my friends too. Horrible service that was fine years ago.
The so-called warranties on Asus computers are worthless. I picked Asus because of the warranty, but getting them to honor their warranty is impossible. I bought a Asus notebook in January that was supposed to have a one year accidental damage warranty. I cracked my screen and thought that I could get it replaced. Asus customer service says that I did not mail in the "special" warranty card. I never received any snail mail card from Asus, but trying to explain this to a customer service manager was useless. Any suggestions? Thanks.
Was there a card within the box ? that's kinda odd that they need a separate thing they need for a warranty.
I am speechless and upset about what Asus co. have done to me and how it effect my business and my professionalism.
I already spoke to supervisor about this problems on Monday Nov. the 8th. He promised he will fix the mess and send my notebook back to me with the overnight delivery...
Just today I called and asked for it and nobody seems to be responsible for this mess. So I called to Puro Co. and asked for it again.
First of all it was not Puro delivery company and it was UPS. Secondly, the wrote postal code wrong and it is suppose to be V3E... not b3e... !
The package was shipped on Nov. 3rd. but instead of coming to my address in BC it went to Nova Scotia.
As of today (Nov. 16) I did not receive my laptop.
Again nobody seems to be responsible. every day it takes me 1 hour to discussed withe support line and hearing the same word sorry this was human mistake.
Why Asus punting its own mistake on my shoulder? When can I get my laptop back from repair centre?
We bought an Asus Desktop computer from Best Buy. Sales person said it was the best computer there was. After only having the computer up and running a week the keyboard would quit working. We took it into Best Buy. They gave us a new keyboard, knowing full well that the Intel processor on this computer had been recalled. The also knew one of the first signs was USB ports that quit working (which the keyboard was plugged into). Two weeks later the computer would not even turn on. We took the computer back to Best Buy. They checked the motherboard and it was no good. He mentioned it was a sandy bridge motherboard-the one that had been recalled. They said we would have to pay $40 to have our files moved over (if they could) and then I would have to send it into Asus. After spending hours on hold with Asus, they said Best Buy was instructed to replace the computer with what ever brand we wanted. Best Buy just said, it is Asus' problem. So we sent the computer to Asus for repair. They put in a fan that is so loud I can hardly hear the phone. It is now a month after I received my computer back. Guess what, It will not turn on again. Best Buy won't stand behind what they sell and I will spend another several hours on hold with Asus. I will never buy another Asus and I will never shop at Best Buy ever again!
have the same problem. After two months of use, my new motherboard stopped working. When I send it for repair, They returned me an abused used unit that doesn’t work and then refuse to fix it because motheboard is ...damaged. No more ASUS in my computer EVER.
Purchased a $310 ASUS mobo, after checking that it would run the CPU I wanted (FX-8120 $200 which is on their CPU list) and the exact DRAM I wanted (16GB GSkill 1866 Snipers $160, exact model and quantity on their QVL list). Got everything and couldn't get it to work, talked to their customer support 3 times and each time none of the reps had any idea what he was talking about. Contacted their feedback/escalation folks for the base settings needed to run the DRAM with the CPU and mobo, was told to talk to the RAM maker, went back and asked what settings ASUS used to put this DRAM on their QVL, was told not to waste their time and the guy quoted that the the DRAM in the QVL is 4x2GB, when in fact they reference by exact model # 2 sets (4DIMMs) of 4GB DRAM or 16GB. When pointed out to them, they don't respond. Higher inquiries to corporate were also ignored.
On Aug. 27 I bought a new Laptop from Futushop because I was told my 3 year old needed a Harddrive, This week I found a way to restore it to out of box, and now it works fine. I took the new Laptop back the15 Oct. and was told it was past warrenty, but it was on wrong diagnose that I bought the new one, I think I should get some compensatoin even store credit would do.
Thank you
Jack Weile
Ph. [protected]
I bought an expensive asus in fall 2017 and within a couple months the power jack would not hold the plug anymore. Bought at microcenter. It took days to get Microcenter to help. They took my computer and sent across the world for mother board replacement since the power jack is attached to mother board. It took 3 months to get computer back. Then about 5 months later same problem. I hpaid $750 for the computer and $350 for drop or damage and $150 for "special service". Microcenter does not answer calls. I went to a different microcenter and they said they would order another motherboard and call me. It's been a couple months (I have the computer). I called and another tech said they would not repair or replace only give a $200 store credit because I already incurred on prior repair. I consider this a warranty issue that was not fixed. I went to the other microcenter store and of course they say yes, we'll talk to the manager and get back to you. That was over a month ago. I have to spend another day at the store I can see. I consider this theft and a fraud and will pursue with better business bureau and others. Maybe small claims court? I am now using the cheap toshiba I got my mom who recently died and it is two years old and works pretty well.
Your after sale in Belgium or France, (I don't know exactly who i got on the phone) is so inefficient that I will not buy any ASUS product anymore.
Sorry for that, as i liked your material.
You've lost a client. I go back to DELL. or HP
Your after sale in Belgium or France, (I don't know exactly who i got on the phone) is so inefficient that I will not buy any ASUS product anymore.
Sorry for that, as i liked your material.
You've lost a client. I go back to DELL. or HP
saya servis laptop asus di jl ringroad utara deket polda sudah satu minggu ditelpon kok belum ada jawaban, dari costumer servis cuma bilang teknisinya diatas, tidak berusaha memberi jawaban yang pasti kapan jadinya, karena saya sangat membutuhkan lapetop tersebut buat kerja
nomer servis saya : D107572 an budi hartanto
mohon kejelasannya, emal saya prabowo_damar@yahoo.com atau email yang ada di nota servis. saya tunggu secepatnya
saya servis notebook di servis center jl ring road utara (deket polda) jogjakarta, dari senin sampai tadi ditelepon koq belum ada kejelasan(udah dikerjain belum? itu). dari costemer servis tidak memberikan jawaban yang bagus hanya memberi jawaban teknisi diatas jadi tidak tahu.
no servis saya D107572 an budi hartanto
dengan keluhan engsel rusak
thks atas kerja samanya, saya butuh jawaban secepatnya
just run...and don't bother phoning the help desk...it may go like mine just did ...and surely DON'T PRESS 2 FOR ENGLISH ( they will aswer..."oh, hole deh lYne pEEZe"...and eventually the line will go dead...or they'll just hang up.
To Whom It May Concern, I received a 32 gig Nexus 7 for Christmas of 2017. Due to weather delays and so forth, gifts were not actually exchanged until16 Jan. 2017. At that time I discovered the Nexus 7 ( 32 gig ) had 20 plus dead pixels, the corner was lifted on one side of the glass, and it would not connect to the internet.I contacted Google support, whom informed me that because it was more than 30 days from date of purchase, I would need to pay $300, they would send me a new unit, and would refund my $300 when they received the defective one. My other option was to send it directly to Asus Service Center, after calling and receiving an RMA, which I did.
I sent the unit to Asus on 23 Jan 2017.On 5 Feb 2017 I received a replacement unit. It proved to be defective: after more than two hours spent on the phone with technical support attempting to get the unit to connect via bluetooth, the Google Tech decided that it was a "known hardware issue affecting a small percentage of units". I had to send the unit back to Asus.Since I was in the process of moving from WI to OR ( the reason for the tablet was to use on the trip to stay in touch via skype, etc .. ), I waited until getting to Oregon before calling Asus. On 20 Feb I contacted Asus. Asus said that they could not locate the file ( despite having my address, email and phone number, RMA, etc ), and a new case would have to be opened, especially since I had a new address. I was told their computers were down ( always a good sign with a computer manufacturer! ), and I would have to call back the next day.
On 21 Feb 2017 I called Asus. At one point the customer service rep hung up on me after saying they "couldn't understand no damn stuttering ###". ( yes, I have a speech disability: I stutter ).I called back and requested a supervisor. After over 40 minutes on hold, someone claiming to be a supervisor came on the line. I attempted to explain the situation, only to be told that I " was a liar", and " Google never said it was a hardware issue". Obviously offended, I requested to speak to someone higher up. The reply was that " No one could understand or believe you anyway", and was hung up on. Again.I called back and, long story short, was issued a new claim and RMA number ( USG7XXXXXXX ).I sent the item out for the second time at my expense ( $17.80. Again ) I was so angry and frustrated I created the email address " asussucks@XXXXX" for the purposes of the RMA
On 14 March 2017 I received another replacement unit: I opened the package, put on a screen protector, and attempted t connect the device via bluetooth : not working.Called Google Tech Support. The gentleman had me go through various diagnostics for about 30 min., then asked me to read the enclosed slip from the return. When I did so he said " No wonder! they just reflashed! That was pointless, this is a hardware issue! They know that!" I was told it was, again, defective, and would have to be returned to Asus.
I called Asus and, after two phone calls, over an hour and much frustration, the supervisor I talked with agreed to provide a free shipping label, but told me flat out " with that email address, you are going to get a defective unit back every time"I was stunned, and asked him " Seriously? Would you repeat that, I am not certain I heard you correctly" He declined.
I sent the Nexus 7 ( 32 gig ) back today via Fedex. Asus paid the shipping.So, at this point I have a Christmas gift that:I have not been able to use, and it is nearly Easter
Has cost me over eight hours on the phonenearly $40.00 in shipping
a case, three screen savers, stylus and related mic. accessories bought at time of purchase totaling over $80.00
Tremendous stress on the relationship between myself and the person that bought it.
Been returned THREE times, and told flat out I can expect more of the same.At this point, I would very much like nothing more than to get the original purchaser a refund: I want absolutely nothing to do with Nexus, or ANY Asus product. Since Asus has made clear that is NOT an option, do you folks have any ideas how I can actually get a working unit?
Seriously, at this point I wish I had never HEARD of Asus!
Thank you for any idea(s) you might have.
Sincerely, [redacted]
Hi, I work in a pc world store in the republic of ireland. This is just the latest issue i've had with asus and their repair company SBE and this happens several times a week. A Customer came in looking for an update on a Nexus 7 that was sent away for repair at the start of November. I spent 20 minutes ringing asus and being hung up on at the end of the waiting music on their automated system. The music plays for about 6 minutes and then a voice says all of out operators are busy and to keep waiting. And I know if i do get through to asus they will tell me to ring sbe who i have not been able to get through in over 1 month as no one ever seems to answer their phones. So in the end i have to tell the customer i cant give them any update on the status of their repair even its well outside the repair time.
Hi To All,
Last month i have purchased Zenfone 6 but now its have no sound even in Ring, Over Call or Music (Speaker, Mics, Ringer) all are faulty then i find Service Center in Nehru Place.
In Service Center:- No one the guy who help me out from the issue they just wasting my time only firstly submitted my phone and tell me there is any hardware issue after 4 days they called me now Phone is ok please collect it. I visit there and check my phone its faulty on that time again they say me wait for some time after 1 hour all things are working fine but after some time it again showing me problem firstly Speaker down and after 2 0r 3 min. Ringer also again i have to go in Service Center but this time they called me "We Have To Check It and If Any Hardware Problem Be There We Will Replace The Part".
Again submit my phone.
Now my question is this Why they making me fool i have no time like these type of activities which they are doing with me from my home to Nehru Place i have to travelled 3 hours from one side how can i mange like this.
This is very slam less.. I am requesting to fix my issue as soon as possible