Audi
Reviews and Complaints

1. Bought a flagship vehicle, audi rs6 2010, 5700km from audi wonderboom, carel viljoen, contact number [protected] for the amount of r1, 602, 814.11
2. I was advised that the vehicle had rear suspension defects due to a previous accident but that it will be repaired under motor warrantee. It is now confirmed that the vehicle was involved in another accident and has structural damage.
3. Was advised to test the vehicle for 1 (one) month and then return it to audi centre arcadia, workshop manager, paul van der spruy with a list of all complaints and or defects that needed to be repaired or cleared.
4. Please refer to page 9 detailed faults list that was handed in with vehicle plus additional air-con pump failure.
5. Till today none of these faults could be corrected.
6. Technically the vehicle has been standing in audi workshops for 9/13 months
7. The vehicle is not roadworthy none the less save to drive, still no attempt from audi whatsoever to try to resolve this issue!
8. I have tried different channels to resolve this matter:-
• audi centre arcadia, paul van der spruy, [protected] / [protected]
• audi wonderboom, carel viljoen, [protected]
• audi hatfield, phillip, [protected], extended help received thank you!
• audi centre arcadia, phillip clough, [protected]
• motor finance corporation, krishan, [protected]
• motor finance corporation, edmund du toit, [protected]
• my own legal advisor, bean du plessis, [protected]
• audi & vw south africa, dawid powells, [protected]
• audi & vw south africa, lee-ann janse van rensburg, [protected]
• national consumer commission [protected]
• motor industry ombudsman of south africa [protected]
• mccarthy customer care, urma naude, [protected]
• mccarthy customer care, herman oosthuizen – actually from mccarthy rent-a-car aka budget rental
• bidvest, alma burger secretary to brian joffe, [protected] / [protected] who kindly advised me that the is still no suitable replacement for brand pretorius, previous ceo of audi & volkswagen south afica / naacaam
• alma burger also pointed me back to audi centre arcadia and told me that they should be held liable. Manager for audi centre arcadia, hendrik vermaak, [protected] / [protected]
9. So I am back where I started. To a workshop that could not even attend to any of my faults!
10. Was my expectance too high for r1, 602, 814.11 deal, or is this the normality of workmanship given from audi in south africa?

Dear mr boyce, my wife and myself went to your glen branch to find out more about the audi a3 (7/11/2011). The sales executive, approach my wife. I was outside looking at a car before entering. Wearing short pants and a slight limp, I then entered. Having a voice impediment I let my wife to do the talking, as it is easier for all parties. At seeing me, the attitude and verbal conversation to ingrid and myself was curt and he gave information to us when we asked for it. Must mention, he was never rude to us in conversation. When where shown a car that is more or less what we wanted to have a look at.

At no stage were we offered or given the option of a test drive. You must also bear in mind there was no stock or a vehicle on the showroom floor, what we were looking for. After printing us quotes of the vehicle, no brochures, to which we where told that there is a three month waiting period, after we placed the order. We then said our goodbyes to him as we had concluded the meeting. He then shook my wife’s hand. I then tried to shake his hand in greeting, to which he totally ignored me.

1. Why was there a dramatic change in attitude when he saw me?

2. We were treated as we where wasting his time and he was just going through the motions of a client visiting the dealership. At no stage was any attempt made to show us the features or benefits of the vehicle.

3. Got no idea why I was ignored when we greeted at the end of the meeting?

The result of our meeting with audi the glen, is that anytime I can, i’ll explain my encounter. Again I must mention the power of verbal advertising in the south is huge. Also my wife and myself have purchased an a200 mercedes. The reason for this e-mail is to explain my encounter and maybe it will be some help to you in providing better service.

My name is sultan al thani.

What I am about to tell you is a true story about what the company audi in qatar did to me. This happened last year in 2010.

I placed an order for a new audi rs6 from audi qatar. I paid the money in full and they agreed on getting me the car. I wanted red color and they did not have it. They told me they will order me one and it will take 4 weeks or so. I waited for more than the period they gave me and I was getting impatient to recieve my car that I paid a lot of money for. Finally audi called me up and they said they got my rs6. I took 5 of my friends (americans, canadian, and a qatari) to receive the car. While we were at audi, 4 out of these 5 people work in the performance automotive industry given the fact that I am a racer and an exotic car collector. These friends of mine, told me on the spot that the car is not original paint. I had to confront the audi sales people on the spot and they assured me 100% that my friends do not know what they are saying and that the car has original audi paint. Less than a year driving this car, someone hit me from the back and guess what, the car was repainted on top of the original audi paint.

All these friends of mine are witnesses and are ready to confess in case of court or any legal action. We also took many pictures at the audi dealership that day. I can share those photos with you all.

As to the brakes/tires that I was changing on average twice a month. I must have received the worst service ever. They charged me so much for malfunctioned brakes that were causing my tires to deteriorate and I have all paper work for that as well. Not sure if they did show you any of these documents that I have sent to them on many occasions.

When I ordered my car, I paid for a car that had ceramic brakes and this is not what I got. I insisted that I needed them because I race and I wanted this car for racing purposes.

The worst part is next:

—

After months and months of complaints, audi offered to pay me half of my car's amount and take the car. Or that I get another car with a little discount. Honestly, once crooks always crooks. I am ready to take the whole company to court for what they did. My cusines who own aljazeera network can publish all documentation and proofs of the fraud these people comitted. How can you repaint a car and sell it as original. (I wish I listened to my friends, the second coat paint was not even close to decent, it showed red spots on the black door frames)

When I notified audi germany, because audi qatar simply ignore my calls and requests, audi germany contacted them to investigate and guess what. These people got the nerves to call me and threaten me that if I ever contact germany, they are going to sue me. Sue me for what? Hey we want to sue you because we cheated you?

I am so sick and tired of dealing with the doha dealer. They simply lack the minimum logic and honesty. I can not believe anything they say because the can lie in your face and they would not care at all. Their sales team are the most crooks I have ever had to deal with and their vp, who happens to be an old friend seems to always be outside the country anytime I call.

I have a team or lawyers working on this. I really do not care about the money and energy that I wasted on these people. I believe anywhere else, you could go to jail for doing such things and cheating customer that much.

I am a car collector and I got many super cars. It is just amazing how a dealer can stain and corrupt the reputation of a great company like audi. Right now, I just want them to take their second hand car, give me my money back. Give me the $ I spent on their bad brakes twice a month for a year and get a written apology from them.

Maybe then I can think about not sewing them and show the whole world what type of crooks these people are.

Pictures taken at the time of purchasing the car with my friends and the audi sales member
http://www.fluidmotorunion.com/archives/3583
My car vin number is wuada64f49n900676

S. G althani

S.G. Althani/-a-t-/hotmail.com

*

I already emailed

Rsvp/-a-t-/audi. Avme. Ae

Auditalk/-a-t-/audi.com

Kundenbetreuung/-a-t-/audi. De

I hope this will get someone's attention before I start getting it bigg

Read more: http://www.qatarliving.com/node/1932986#ixzz1Qz4LghwW

I had purchased a 2005 audi a6 3.0tdi from the united cars dealership at audi east rand mall, in september 2010. The first day when driving off with the vehicle, it lost power. I had to take it back the same evening, within 2 hours of driving away with it. Audi erm checked the car and concluded that the turbo control unit was faulty and “replaced” it. The car was returned to me and within a couple weeks was taken back to audi erm for the same reason, loss of power.

This time, after testing the car, it was found that the turbo had to be replaced. I had made it quite clear to the management at audi erm that I do not want to continue having these issues with the car. With each time that the car is taken in, there is a different diagnosis that is given.

The car went well for a couple months, until the 27 april 2011. The car, once again lost power and was taken back to audi erm. Audi erm advised that this time around the loss of power was not because of the turbo unit, but rather due to faulty “intake manifold flaps” and “wires” bitten off by rats.

Upon speaking to audi erm, I was advised that fixing of the wiring would set me back r1000.00 and to replace the intake manifold flaps, an additional r9500.00 + labour charges.

I refused to accept this as the reason for the loss in power and requested that I take the car for a second opinion. I collected the vehicle and noticed a fault pattern when driving. Upon arriving at home, we (family members) opened up the bonnet and the engine cover and found “a single wire”, from the fuel pump, torn. This wire was reconnected – a job that took approx 2 minutes. The car was started and taken for a test drive. There were no warning lights and no problems with the power on the car. The car had regained power.

The issue that I have with all of this is that audi erm would have unnecessarily charged me r1000.00 to reconnect a single wire, where no actual work was required – with the wire being on top of the engine compartment. And an additional +-r9500.00 + labour to replace the intake manifold flaps.
This is a result of negligence in providing a correct diagnosis on the car and this after the car was in their possession for a week. I personally do not know how the electronic readings of an audi work, but obviously, the diagnostic system is flawed.

If family members, that do not know mechanics, could find a fault on an electronically managed vehicle, which audi technicians could not do, then I think that audi has a problem. An electronic system cannot be trusted at all times. I’m sure that some of these technicians are expected to use their own thinking abilities at times. This would have been a complete rip off, should I have accepted the initial repair quote and gone ahead with the “repairs”.

This would force one to ponder the question as to how many other customers are being ripped off due to incorrect diagnosis being provided on their vehicles.

Many members of my family have owned audi’s since 1991 and this has been a family brand driven with pride all along and that is the reason that I have owned 3 audi’s myself. However, based on my current experiences and services rendered by this audi branch, I have lost faith in the audi brand and would not hesitate to buy another brand.

I contacted given from audi menlyn last week concerning the repair work that was handled by menlyn branch on my cambelt. (insurance claim oct 2010)

The menlyn branch was supposed to do the labour, as the insurance company supplied the parts when the cambelt broke.

Last week when I had my brakes done, the person informed me that the cambox wasn’t properly sealed and that he saw oil leaking because of this poor work done.

I phoned and spoke to given. He wass suppose to phone me back.

I phoned and left a message for deon as he was busy.

No one phone back.

I than booked my car in and brought it to menlyn audi yesterday, monday 13 june 2011.

I asked to witness the opening of the bottom panel and as they opened it, oil came flying out and the engine mounting fell off.

I was very very upset.

Given phoned me yesterday and said it is the seals and not them and he is again going to claim from the insurance for it.

Also he will not fix the engine mounting.

I do feel that if they did a good job in the first place everything wouldn’t be under oil and the mounting would not have perished.

Also I am unsure now if the cambelt is not damaged and needs to be replaced again.

I just want a perfectly drining aud with a guarantee on menlyns work.

Regards

Marici samuelson
[protected]@stayinpretoria.co.za

Audi has the worst lease return policy and its customer service. End of lease department staff are extremely rude (especially supervisor of the department). It appears that audi is very nice when making sales offer and do not care about how customer truly feel about their service after sale was made. Supervisor of audi at lease return department insulted me and it is not acceptable that they truly made their customer feel horrible. There are a lot of hidden charges and they only look after their own proft. Be careful when leasing audi and please review yourself and study such complaint to protect yourself from my experience. None of audi drivers around me were not satisfied with audi service. Audi does not deserve big market share!

I have spoken to a person at customer services to lodge a formal complaint.

I bought a r650 000 q5 and it has gear problems already on 55000km’s!

My car is standing at audi menlyn for more than a week now and is still not working correctly, so I spoke to technicians today at audi menlyn and their response was that they are waiting for technical data from audi south africa that is waiting from audi germany?

I have to sit and wait now without any transport, until they oneday decide to fix my car. Audi menlyn has no courtesy car for me, so I have to rent a car and try to recover the costs from them.

This is the last time I will own an audi!

You pay a fair amount of money to get your car serviced by audi and then they treat you like they are doing you a favour! I'm appauled at the total lack of responsibility and attitude I received from audi fourways services and my car will never ever go back there again. As many people as I can keep away from that branch - I will. Sad thing is - I had excellent sales from the branch and even had the sales rep collect me to fetch my car after the service. Unacceptable!

In 2003, I leased, then bought 3 years later, our audi a6 vehicles, a wagon (avant for me) and a sedan for my wife.

Despite ongoing electrical problems (dash lights coming on) and replacing oxygen sensors in both cars, a new catalytic converter in my avant plus a left front abs locking on me every 1, 000 miles or so), the most grevious thing happened when my 87, 000 mile old avant was totaled this winter and the side air bag did not go off. I was broadsided by a pickup truck in snowy conditions on the driver's door and left front wheel and hit my head on the door jamb (yes, I was wearing a seat belt).

When I contacted and questioned the dealer about this, they never responded. Audi america in mi got back to me and said their cars must be hit at a certain angle to go off. What are side air bags for, anyway. Recurring electrical problems most likely cause why side air bag didn't go off. A $42, 000 car with air bags that don't go off while the car is totaled?

After owning 3 audis, and having recurring expensive problems with each of them, I will go to japanese cars, maybe korean. How disappointing.

Bought an audi a3 2.0t convertable from audi northcliff in feb09. Car was an audi sa demo according to them. I was involved in a minor accident damaging the suspention, however when this was being fixed, the autobody shop brought my attention to the fuel pump which had been damaged before, but temporarly fixed in such a way that if not picked up, may have caused the vehicle to catch on fire. This in it's own was a shock given that I had never been involved in an accident with this vehicle before. Now, the car needed to go in for the cluch with only 41000km on, and was towed into audi eastrand after me waiting almost an hour and a half by the side of the road in the early hours of thursday morning, for me to now be told on the monday morning that they have to wait for a new clutch from germany on friday (over a week later) and they do not even have a loan vehicle to let me have while I wait. I thought I was buying quality and great after sales service which is why I desided on audi a year ago. Given the petrol pump issue and now having to wait for a clutch, (I ask you, a clutch?) and the unwillingness to give me a loan vehicle, i'm sad to say I own and audi!

Audi refuses to help with timing belt replacement; the original owners manual calls for replacement at 120, 000 miles and no scheduled "inspections"; as a result of what must have been a large number of problems that triggered a class action lawsuit, audi lowered that to 75, 000 miles and required inspections every 40, 000 miles, and also now says that "we leave it to the dealer to determine when and if the belt needs to be replaced" a $1200 job. What should cost $1200 for 120, 000 miles now could cost $3600 or who knows how much for 120, 000 miles. I am of the belief that audi knows that the parts and/or design are faulty and refuses to address the problem, instead cleverly shifting the cost back to the customer by changing the maintenance schedule in the class action lawsuit.

On july 17 2010 my family was involved in a very serous accident. I bought a 2003 audi a6 quarto I did this for the safety for my wife and kids. I’m sorry to say that the air bag did not deploy. The highway patrol, paramedics and fire department said that shouldn’t have happened and were very surprised in such a high end car with such a safety record.
Your vehicle put my family life in jeopardy and caused injury to my wife and children.
I want audi to look in to this further I think u own me and my family why you car did not protect my family. I will be sending this letter and pictures to every audi dealership in california …thank you for not protecting my family in a car that was intended too…

To whom it may concern:

I hope that this experience is not a common one, but if it is, something seriously needs to be done to change it.

I took my car in to the audi a4 1.8t (2004 model) garage in claremont on the 30th of march 2010, for them to assess a vibrating noise that I started to notice when I was changing gears. I noticed the noise more in the lower gears and also when I drove over speed humps, when I was driving slower.

The consultant said that he suspected the described noise sounded like it was the flywheel and they would have to take the whole engine apart to #, but that they would not charge me anything for labor if the flywheel was not the problem. We arranged that he would contact my father with feedback on the car and what the problem was, as I know nothing about cars. (hence the decision to take the car to a proper audi service centre - more costly, but better service.) he did call back late that afternoon to say that they would need to keep the car overnight, as it took some time to take the engine apart etc. Might I add that they were also trying to liaise with the insurance company from their side to try and claim something back from this costly service.

The next day came and since no one bothered to call back, I had my father call them a few times before he got hold of the consultant. They said that they would indeed need to replace the flywheel and that the car should be ready before the weekend. (a couple of days). After that no call, again. My dad spoke to the consultant late on friday and he said that the car would not be ready before the weekend as he did not want to rush the mechanic through this complicated procedure. Fair enough, but also a huge shock that I would have to spend the whole easter (long weekend) without a car. So the next week, after another few days, we tried to get a hold of someone to give us answers on when the car would be ready, since no one ever bothered to call and let us know that they were working on the problem and when they suspected it would be sorted out. Finally after numerous phone calls and messages, we got hold of the consultant and he said that the flywheel was fitted and that they took the car for a drive and found something else wrong (the drive shaft/cylinder or something like that). Bad news, they had to wait for the part from germany as there was no stock in south africa. More bad news was that the insurance company refused to pay for anything as they said that it was normal wear and tear?

In the mean time, what was I supposed to do? No car for weeks, no apology for not having a car, not even a phone call to say "we are sorry for the inconvenience and we will try our best to fix your car - as soon as we possibly can." that would honestly have made me feel just a little better. Arranging with my sister to drop me and pick me up from work, every single day, between the southern suburbs and the waterfront. The hassle of sitting in traffic, spending a lot of money on petrol and causing my sister to be late for work, on numerous occasions. What a bad experience!

After sitting and waiting for another 2 weeks and no phone calls from audi, we frantically tried to get hold of them again, since this was getting ridiculous! Finally the consultant said that the part had just arrived and promised us that the mechanic would work on the car as a priority and that it would be ready on saturday the 24th of april, at the latest monday the 26th of april. Saturday came and no call, again. Monday we all tried to call the landlines and cell phone numbers that we had. Nothing, no response and they did not even answer their phones the whole day! How conveniently that I had to sit another public holiday without a car. (tuesday 27th april)

Wednesday the 28th of april I had my sister go to the service centre during her lunch hour directly, as a last resort, since still no phone calls and we were just fed up. Well, she saw my car, outside, parked with all the windows down and rain clouds brewing. What a joke! Another big problem was that the front passenger window was making a noise (which they did have on record) and I never put down the window, specifically because of that sound.

Of course everyone jumped as she walked in and the consultant was a bit shocked to see her. She spoke to the consultant and even the service manager and they both assured her that they would get the car done asap (as some seal that was supposed to come with the part from germany did not arrive and that they had to make the seal? - does that even make sense?) the service manager assured her that he would personally call her back in the afternoon to let her know when the car would be ready for pick up.

That was not the case yet again and he to, did not call back. I think this is so unprofessional, coming from a proper audi service centre and service manager? So after more phone calls, the car was finally ready for pick up on the 30th of april (friday). Driving the car on that weekend I noticed that the noise that I took it in for originally was still there? Was this a joke or some cruel dream? I could not believe this horrific experience and to still have the same noise and having spent over r20 000 alone on the car, not to mention the petrol and phone costs during this whole ordeal?

Back we went again on monday. I went to speak to the service manager who was not really interested in dealing with the situation and passed me on to the foreman. Took the car for a drive with a foreman and established that the noise was in fact a vibrating noise that the car made when the gears were under pressure, or something like that. He said that the clutch was probably raised and that he would sort it out, even though he did not work on the car or know the whole situation. He also told me that it was a mistake from the service centre's side that no one took us for a drive to identify the noise that we complained about when we first took it in. He also said that a lot has changed and that people responsible for the problems were phased out and changes were made. Did this really help me in my situation? No.

Finally got my car back on monday the 3rd of may and the foreman took me for a drive again and explained to me what was wrong and how they fixed it. I was just relieved to not hear to noise... And to hopefully have the ordeal over after 5 full weeks!

I went to the dealer principle to tell my story, since I wanted to make sure that it was not covered up. He was very apologetic and told me that he would look into the situation and that this is not how audi treats their customers at all. He came to look at the old parts that they replaced and explained to me that the flywheel had some cracks and probably need to be replaced etc.

Later that day a lady called me back to say that they were investigating the situation, that the service manager was not there, but he would get back to me the next day. I did get a call the next day from the service manager and he apologized after I told him what I was unhappy about. He told me that they had already given us some discount (hardly anything) and that they were not able to discount any further. He told also assured me that he would deal with his staff accordingly. This was hardly the outcome that I had hoped for as I feel that he was very weak in his whole approach to the situation. I am appalled to even think about this whole ordeal. I will never go to that service centre again and I will make sure to tell everyone I know not to go there either. I am definitely very shocked and disappointed in audi in general because of this. Now my window is also conveniently stuck closed as the motor must have broken during the 5 weeks that they had my car. What a shocking way to spend a lot of money, with nothing but "bad luck" in return.

Regards,

Upset

I am a proud owner of a audi a3, which since my purchase in november of 2004, I have only ever serviced at audi fourways service centre.

I have as of today travelled 255 000 kms with my car and as you can imagine I have serviced it several times now, in fact I service my care every 3 months on average.

There is one reason why I will never buy another audi, and dont get me wrong, the a3 has been my best car by far, and I have had a few, and that is taking my car in for a service. The service is just so below par with the likes of bmw and toyota.

The past two experiences have prompted me to put it down as I am fed up right now.

I have delivered my car at the audi fourways service centre at 7.30 am. (you probably wondering why after all this time do I still service my car at this service station. Well we have no choice, there is no midrand facility and en route from krugersdorp, fourways is the only facility.) at 2.30 pm I am phoned by my service consultant that they are only now looking at my car! I am phoned again at 4.00 pm and advised of the quote for repairs and asked if I wish to proceed! They have at this stage not even started on my car. I am then told that my sump is leaking, this by the way I was charged to have repaired the previous service.

To add insult to injury I am then told that they do not have a component to repair my car and that I will need to collect my car the next day if they get it.

The sad part of all this is that this is a exact repeat of my previous service.

Dean darron albertus

I have an a6 with only 40k miles on it with multiple problems. It is a 2003 so it is out of warranty. I spent $1200 at the audi service shop with a result of them saying they don't know why it misfires. Now the immobilization control unit (some anti theft deal from audi) has locked the car up and it will not start. They will not give me the codes unless I have it towed to an audi dealer. I do not live near a dealer so the cost including towing of getting my own car started by a dealer is approximately $2000. I have owned about 200 cars and this is the biggest nightmare I have ever seen. Please do yourself a favor and don't buy an audi!

Parking brake was locked, cannot be released
Inform the roadside - do not send flat back tow truck
Waiting from 10 am to 5pm
3 flat back towing trucks were sent to me
Last flat back used little wheeler to move my car, which the wheeler got stucked and flip and slap my wheel and rear bumper