AutoZone
Reviews and Complaints

The worst service anywhere..They wont even move out of their chairs and help you they say, , whatevers on the shelf. Always rude like im bothering them, i go out of my way to pep boys and r and s strauss sucks also, they dont have anything i need ever.

Autozone, normally puts oil & filter on sale, and I buy much oil & filter to change them in our four cars, I normally return my used oil at the aberdeen, md store on hwy 40. The complaint is, the store does not take the waste oil, excuse is, the barrel is full, me and my army do a lot of business with auto zone and have to keep the oil a long time before returning it, and still the waste oil barrels are full at auto zone, when ever you ask an auto zone clerk to return the waste oil. Autozone should do a better job of getting the waste oil barrels emptied.

On Octorber the 20, 2017 I was miss treated by Auto Zone security. There security was an district of Columbia police officer. I went into there store an I notice a note on the door that said check all bags at the counter. I notice when I came in the officer was standing out side an enter behind me. I notice that all the cashier's were working so I asked him what should I do with my bag? He said put it on the floor an pointed near the soda machine. i asked him whoes going to watch my bag? An He said not me. So i asked the officer why should i put my bag there if no one is going to watch it. He said well if your not going to put it down you have to leave the store. So that's what i did i left. I don't mind leaving my bag at the counter as long as it's behind the counter not just sitting by the an soda machine.

tuesday sept. 22 around 9-10am went to return my starter for another one. had a life time warranty? they wouldnt give me another one because there machine to test it was broke? my car was accross the street @valera gas station getting worked on, they would've verified that it was starter/ but autozone employee and manager wouldnt exchange, so i had to take bus to fruitvale autozone where they were more helpfulll. and also commented that they(mcarthur)
could've and should have exchanged my starter? so thats my complaint

I have a 2003 Nissan Altima. The engine quit running about a month ago. I finally brought it to the dealer for dianostics. It was determined that the Mass air Flow Sensor(MAFS) was bad. The dealer gave me the option to find a cheaper part to install(dealer part price:$561.68). I found the MAFS at Autozone in Watson La. for $268.00. I was told they didn't have it on the shelf but had one in their whse. I asked if they could have it delivered to the Baton Rouge branch on Florida Blvd. He told me yes and it should be there in two hours and he would call me upon arrival. I paid for the part in full and left. At that point I quit looking for the part assuming all was well. After about three hours I still hadn't been contacted by anyone from Autozone. So at that point I went to the Florida branch looking for the part assuming they "forgot" to call. When I went in to explain the situation, the saleperson was very rude in explaining to me what happened and was very quick to tell me I could get my money back. It appeared all she was worried about was getting a date with a group of thugs that were hitting on her. She told me the part would be ordered from a vendor and would not arrive until noon the next day. She explained to me that when the part was picked up at the whse, they opened the box and noticed the part had been used. Is this normal to have a part in the whse opened and looked at to make sure it hadn't been used? I found this to be very odd and felt like I had been lied to from the begining. All they wanted was the money and I would be at their mercy until it was delivered. The dealer closed at 5pm and the car would have to stay there and inccur more charges thanks to Autozone. The next day I called the Florida branch to see if the part arrived, and I quote " Yea, it be here, come get it" and hung up. So I arrive at the store and asked about the part.The manager asked me if I had the old part with me for the core. I told him no that I would take the new part(keep in mind, I payed for in full) install it on my car and bring the old one back for the 45 dollar core charge. He then asked me if I had anything of value on me that I could leave with him to ensure I would come back. I was confused and told him I payed for that part...it's mine and showed him the reciept. He insisted that I leave him something of value. Beings that I accidently left my 5olb gold brick at home that I normally carry around for collateral reasons, I asked him if my 15$ driver's license would do? He told me yes and put it in the cash register. Luckly I was riding with someone or else I would not have gotten my part. I guess I could have offered him my Nike flip-flops at that point and negotiated with other articles of clothing I had on. I am still confused about getting a part I payed for already. I go to the dealership and install the part and head back to Autozone. I went in with the old part and the manager removes it from the box and looks at me and says this: " This part looks like its five years old! " I told him you are exactly correct! That is the core! He then tries to charge me another 300 bucks. He was completely and totally confused. He then asked another employee to open the register and return my driver's license. Once again she was too busy trying to get a date with the same group of loitering thugs that she did not do so, and I ended up leaving without my license and had to turn around and go back. I will take partial blame on that one, but I still do not know why I had to leave it there in the first place.With all of this said, I will NEVER go back to Autozone...EVER nor will my family members and anyone I come in contact with. I have never seen anything like this when it comes to serving the public. It was like I was bothering them. They took a one day job for me, and turned it into a two day job. I highly suggest that these employees are taught manners, and the value of telling the truth. I am overall very disappointed with the experience I had with your company. Customers use AutoZone to get away from dealing with over priced auto repair shops, but after dealing with your rude, inexperienced, and unhelpful staff, that will force me to use other after market retailers in the future.

I went to Autozone to get a "check engine" light diagnostic code read on my vehicle. After waiting in line for several minutes the cashier told me that it would be a few minutes before he could get to me as he had to wait on other customers. I told him I would be outside waiting for him.

10 minutes later I noticed customers that had arrived after I did were having their diagnostic codes read by Autozone employees. I went back inside and waited (again) in line while the 3 people in front of me were taken care of. The cashier, Troy, asked me what I needed and I told him that I was waiting to have the diagnostic code read. Without a word he turned his back and walked away, finally saying over his shoulder that he had other customers to wait on. He then went to another register and started waiting on other people!

Totally amazed I went to another line and waited (for the third time) to be served. When I got to the counter I asked who the manager on duty was and proceeded to tell him of my experience with Troy. On hearing this Troy started to argue, but the manager waived him off and continued to listen to me. I told him that either he wanted my business, or he didn't, and insisted that he take the time to check my vehicle (by this time I've been waiting over 20 minutes). He read my code and explained the issue to me.

When he finished I told him I wanted a corporate phone number to call and file a complaint against Troy. I also told him I wanted the store ID number and Troy's full name, which he gave me. Upon hearing this Troy argued that I was not next in line at the time I approached him (even though he had waited on the 3 other folks in line in front of me). When I told him I had already been through the line once prior to talking to him he blurted out "I didn't know that", when I reminded him that he had served the 3 others in front of me with no hesitation he had no response.

I served in the U.S. military for 20 years and was stationed in countries that would much rather have shot an American then to say "Hello" to one. Never was I made to feel more insignificant than I was that night at Autozone. It appears Troy has "customer relations" issues. Maybe he should look for a new line of work that does not involve customers.

I will never shop at Autozone again...looks like PeP Boys or O'Reilly Auto Parts for me from now on.

Ok this company has such a lack of focus, it's freakin mind-numbing. They've made it very clear that they care more about suggestive selling than parts selling. (translation: You must sell add-on items this like a car salesman to not get nagged by your boss/DM and RM) One of my coworkers questioned the significance comparison between selling hundreds of dollars worth of parts compared to "WITTDJR" upsell items to the district manager. He pulled him aside to enlighten him on this matter...pretty much with a look of disdain. Yeah they don't care about how many customers return to that same store, requesting you in particular because you're one of the only ones that know something about auto parts. If you sell a freaking engine or transmission to a customer, they won't give you an "atta boy" but they definitely won't hesitate to ask if ya offered the latest "checkout challenge" to them. Just what in the blue hell is wrong with companies now?!
One other matter...the store manager can't spell worth a damn, and tried to subtract hours from my paycheck before I got it. That's pretty damn illegal...wow this needs to be dealt with...the next months shall be fun.

Every time I go to Auto Zone I have problems. They are unfamiliar with new products, can't ask a question without them getting a attitude and if it's not on the computer, it doesn't exist? They sold me a tension pulley that it wasn't for my vehicle and the POS argued "that's what the computer replacement part". Instead of them looking at the part and verifying the part was wrong, they argued with a customer and embarrased the customer in front of others. What happen to customer service. If you still want to and get your parts from Auto Zone, don't go to the Rowlett or the Rockwall stores!

Saturday July 7, 2017
We go an Autozone in New Rochelle, NY. The staff has always been helpful and curteous. That's until today. With a diagnostic paper in hand I accompanied my mother to purchase oxygen sensor(s). We went looking for the girl who gave her the diagnostic paper yesterday but, instead met MS. MOTOR MOUTH. This young woman proceeded to belittle me and suggest I was a ### for not knowing what kind of sensors we needed. I attempted to explain the directions given by the rep yesterday but every time I started, she interrupted me with a pointedly loud question: "BEFORE or AFTER?" This went on several times until my mother remembered she had been recommended to buy an Universal oxygen sensor. That should have been the end. But not for Ms. Motor Mouth who found the perfect opportunity to tell me that I should shut up since I did not know what I was talking about. When I replied: " if you had let me explain . . ." . she felt offended and then proceeded to pretty much dress me down and wipe the floor with me. It was pretty embarrassing. At one point I looked behind me and all the customers in the store were gathered behind us in complete absorption while this woman kept running her mouth. I asked her several times to stop and just take our order but she refused. I asked to speak to a manager but she replied that there was none. Pretty mad by now and in a desperate attempt to stop her I took a bow before her and then slapped my hands and rushed her to just place the order. The store became dead silent. All eyes were on us. And if it had been a Western, at this point the guns would have been drawn and the first shot would have been heard. Thankfully, another rep took pity on us and came to take our order. She kept on interrupting him and telling him to take care of his other customer . . . she asked him to 'help my mother not I, etc. " She kept coming around and pointedly making loud comments and getting on my face. I was being taunted and provoked. In all and all a pretty humilliating and terrifying experience. Her behavior was right out of the lowest of the lowest kind of people. But what is more amazing is that no one at the store stopped her or said anything to her. Doesn't Autozone train its employees to treat customers with professionalism? One thing I know for sure: I will not be patronizing this store any longer . . .

Hayde

i when to autozone on yonker store 5288. the manager and employee had no customer service skill. as a female driver i was told to go to autozone and by battery that they would it on for me. it was raining but lite rain the sun was out. but i was told that theycould not help me, and when the manager came out he was rude because he saw that he was wrong. at the end with a nasty attitude he told his employee to help me and they both left without letting me know what was going to happen next after 20 minutes i just left.

i do not recommend that location to anyone. i am going further with this complaint.
thanks.

To whom it may concern, I resently traded a 1992 GMC Jimmy for a 1976 Chevy Truck in rough condition. I lost a lot of money because of your Maysville Kentucky store. I let them know that I had a 4.3 central port moter . I bought a pickup coil, ignition modular, cap, button, coil, plugs, wires, and fuel pump. I found out after I installed the fuel pump that the first one they sold me was the wrong one. So they let me return it because of their mistake. I couldn`t get my car running so I got tired of pouring more money in it, so I traded way down to a ragged out truck that runs but looks like crap. The guy that traded me came back two days later in the Jimmy and told me that your store still sold me the wrong fuel pump again. Now I am probably the laughing stock of my neighborhood cause they come through everyday. I feel that your company ought to make it up to me some how because of those wrong parts. I replaced parts that your workers told me several different times what I needed and it still wasn`t right. I live on disability and kept putting your parts in it for nine months of total cost, plus I had insurance on a car that wouldn`t start. They said each time that those were the ones I needed. If they would have sold me the right pump, I would still have my Jimmy. The first time I over looked it because they said by my title that they gave me the wrong one because they gave me a pump for a Z motor instead of a W motor. Could you some how make it good to me for your company`s error`s ? Thank you, Earl Moore [protected] . I really hope that you would consider this for I went through a lot of trouble and exspence and lost a nice vehicle. It really hurt to see my Jimmy and all it cost them was $100.00 dollars. I paid out over $100.00 each time for the wrong two pumps and the people that we traded paid out $100.00 for the right pump. That`s just not fair at all. If you can make good on my loss some how, I would greatly appreciate it. I have been a faithful customer of yours for a long, long time. If you can do anything for me, here is my address 249 Hickory Street, P.O. Box#5 Aberdeen, Ohio 45101. If you can`t find my info on your books, we also used my girlfriends name Janette Busch and we had to other numbers . one was [protected] and [protected]. I`m sure that the pump was purchased under the [protected] number. Thank you for your time, Earl Moore

Let it be known this was auto zone in gonzales, texas & I am a woman.
I walk in with the battery from my riding lawn mower, two guys are working. One is behind the counter waiting on a couple of guys. The other is the manager who is stocking items on a display rack not more than 3 feet from where I sat my battery. All I wanted to know was the voltage. He told me he would be with me in a few minutes. Five went by — the phone rings & he graps it and proceeds to wait on the guy on the phone. Guess I would have gotten help quicker if I had called. Anyway, the guy standing with his friend knew about batteries and helped me out. I have bought hundreds of dollars worth of parts from them in the past - but I will never set foot in that store again!

I quit AutoZone--I was a mgr for 6 yrs----they sell used parts as new----wake up consumers! They are thieves--also--they cut hours and threaten termination if mgrs and employees do not upsell you--you the customer----used parts as new--wake up people! Plus the free testing? A lot of times the machinery is not working at all----so you will get un true results----they will lie to you to sell you parts! Just ask any mechanic----think twice before you buy--truly----also when you ask for a dist mgr # to call? They will hesitate to give it to you

I work for Auto Zone as a commercial driver (I deliver parts from Auto Zone to car repair businesses in a 50 mile radius). When I had my interview the manager said we would discuss the pay if I got hired. After 2 interviews I was hired for $8.00 an hour. He told me I would get hazard pay and periodic raises after 90 days. I put in my 90 days and 2 days before my 90 days was completed everyone else got a raise and I was told that I had to wait till next year to get my raise because I did not have my 90 days in at the time. I was steaming.

I went over and above what I was supposed to do. I kept all the trucks clean and made sure they were safe. Checked oil, tire pressure, etc... I cleaned the bathrooms in the store and made sure they looked neat and tidy. Nobody else seemed to do this which I found odd. I would be sent on errands in the company truck, such as, going to pick up carryout food for store employees (supervisors and managers included), going to do personal banking for the manager, sent to Walmart to get change because the manager forgot to get it ahead of time.

If any of this interfered with my lunch either my manager or my supervisor would ask for my password and clock me in and out. (I'm pretty sure that was not allowed). I was also asked to deliver parts during my lunch hour and on my way home. (I would leave to go home and call the store after I had delivered the parts on my way home and they would clock me out---And again I'm sure that is not allowed). When interviewed I was told that I would have to be able to lift 40 pounds. Some of the rotors and hubs and batteries weigh much more than 40 pounds. They have to be lifted. People have hurt themselves doing this and if they weren't wearing a back brace at the time they are screwed. I won't lift anything I can't and at times get into trouble for it.

At first I was working about 38 hours and sometimes went over 40 hours by a few minutes. Auto Zone does not allow any overtime so this was a no-no. Then when insurance enrollment came around my hours got cut down to under 30 hours. (With Auto Zone anything over 35 hours is considered full time). I was told by an employee at another store that they do this every year when there is open enrollment for insurance.

I explained to my manager that I could not afford insurance anyway because I was a single parent and had to use all of my pay just to pay my bills and get by. I was assured that was not the reason my hours were cut. I was told that business was slow and I would get more when it picked back up. I kept checking the numbers (amount of sales) and they were going up, not down. So I feel that I was lied to.

Mean while I kept getting further behind in my bills at home. Then when cold weather came my hours got cut even more. I am now down to 11 hours a week and at $8.00 an hour, that doesn't pay many bills. And every time I check the numbers they are right up there. Which leads me to believe there is no good reason to have my hours cut.

I watch the counter employees add items to the customers purchases, such as bulb grease, or belt dressing, etc..without their knowledge. I have heard the manager tell them to do it. I feel that it is wrong and the customer is none the wiser. I also have read that all the Auto Zones do this. There aught to be a law.

I am currently looking for another job while working my 11 hours a week at Auto Zone. Auto Zone does not give a rat's a-- about their employees so if you are looking for a job, stay clear of Auto Zone!

About six or seven months ago I bought a Distributor cap from the Autozone here in Tell City Indiana and had it installed on my van. This Dec. while driving home from a business meeting in Ohio it began missing, I drove it straight to the garage that does all of my work.
The mechanic there put it on his computer and found that the #1 cylinder was completely dead. He then installed a short plug wire with a spark plug in it onto the #1 cylinder on the Dist cap. There was no spark at all, he commented that he had never seen a Dist cap do this before.
I had him install a new Dist Cap, and a new sparkplug. The engine while better, still missed on that cylinder. Greg told me that due to the raw gas being dumped into the cylinder the oil had not lubricated the cylinder properly and that the rings had worn, causing the cylinder to lose compression. The only way to fix it was to rebuild the engine or to replace it with a used engine.
He told me that the Dist cap was defective, as there were no cracks or anything else to cause it to stop working.
I knew that I had purchased it at autozone so I went to the store and asked if they could tell me what the brand name of the dist cap was so I could contact them. The guy behind the counter looked at it and said it was a duralast.
I didnt know that duralast was a private label for autozone, I went home and googled it, Found out that it was a autozone cap.
At that point I emailed customer service and the next day the store manager, Brian, called me and told me to get a estimate and bring the cap in. That he would make a claim and if it was found that the cap was defective they would repair the engine.
I was impressed at the level of customer service, and got the estimate together.
I dropped off the estimate with the cap on a Friday. Brian told me that it would be a while before I heard anything and that the company would contact me directly.
On the following Monday I was contacted by Brian, he told me that the cap I dropped off was not a duralast cap, and to come get it. Confused, I went to the store. It was not a duralast cap...it was not the one I dropped off either. Rather than say anything to him I drove to the garage and had them pull out their records.
Sure enough they had listed that I supplied the Dist Cap. that they had installed. Which I bought at autozone. Greg looked at the cap that I Brian had given me and assured me that it was not the cap he installed nor was it the cap he had taken off the van.
I contacted autozone again via email, they had their District Manager, Judy Beesler, call me.
I will say right now that this lady had an attitude from the get go. She was very rude and sarcastic. She stopped just short of calling me a liar.
Finally she told me to bring a reciept and the cap back with a estimate and they would send it in. I told her that it was not the cap that had went bad, and asked why I had not been asked for a reciept for the first one. She told me that Brian was just trying to help me out. At this point I knew I was beating a dead horse.
So I called autozone and they put me in contact with the Regional Manager. A very nice guy who listened to my story and said he would look into it. I have not heard anything more.
First of all I am not a Liar. I am not trying to pull anything on anyone.
What I have told you is exactly what happened.
I dont know what kind company policy you have, if they were following company policy or just trying to keep their return numbers looking good.
But I have been lied to, talked down to, treated like a thief and all because I wanted someone to stand behind a product that failed and caused severe damage to a expensive piece of equiptment...namely my van.
I

When I was a manager at AutoZone, we were encouraged to get our employees to upsell. But at what cost? Employees that didn't upsell were targeted with less hours and other disciplinary types of actions. AutoZone is mainly interested in making money, at whatever cost. While I was there, many laws and ethics were broken. This is the way this company seems to do its business. All you have to do is read reports on this website as well as others, and you will see that this is not only my opinion and truth...but that of many others.

While I was manager, there were many customers that received upselling items unknowingly. Upper management was aware of this and did not discourage it. I have made numerous attempts with AutoZone to do the right thing, and all I received from the company was a discharge from the company for disclosing unethical and illegal practices.

Although this does not happen in every store, AutoZone is aware of it, and doesn't find ethics or customers to be their top priorities.

As of Friday December 12, 2008 a State of Emergency was declared for the state of NH due to extremely severe ice storms that have left an estimated 700 thousand people without power and have closed down many, if not all of the roads. Residents have been advised to stay in their homes and only drive if necessary (if your home is without heat, we have been advised to go to the nearest emergency shelter). Autozone, however has chosen to remain open. Despite the power outage, Autozone is requiring their employees to work in the dark, in the cold, and without electricity to power the registers, to write down by hand people's payment information. Since there is no way for employees to clock in, I wonder if they will even be compensated appropriately for the hours they are working in these conditions. In addition, Autozone has threatened to reprimand employees that fail to come in to work- despite the state of emergency, families being in emergency shelters because their homes are without power, and the dangerous conditions of the roads.

Also, I would like to note that everything else is closed- from the Dunkin Doughnuts to WalMart to the gas stations- so it's not like autozone would be overcompensating for the state of emergency weather by letting their employees stay home and keeping them out of danger.