AutoZone
Reviews and Complaints

Yes I tried to return the oil twice and they refused to give me the money back now today they say come back for 12pm. yesterday they say the system down go to the one on Morrison the one on Morrison said they system down third time going n still no results so I'll be back at 12pm.but first I guess I'll have to get more fuel this is beginning to cost me more than I bargained for

I was in auto zone on western and martin luther king in Los Angeles, ca. I was rudely helped after I stood in line while one of your employee helped other customers while ignoring me. This young lady is African American, has braids in her hair that were different colors . After I had gotten her attention she rudely told me that this was for paying customers.Well, Im a paying customer, I was standimg inline to buy a gas cap for my beetle vw.I will never use auto zone again and I will make sure to let my thousands of followers on facebook and instgram know that auto zone employes rude, unhelpful, inappropiate hair and appearance work at there store.Please do something about her attitude affentually she will cost you customers.

bought two car covers recently. one is fine the other is trash. both were from the same manufacture. the bad one was put on the car right after purchase. I cracked the windows to make sure to let air in. two days later I went to use the car and the inside was completed with a reddish type dust. I went back to the store and the manager was to busy to help me since it was now his lunch hour. another rep listened to my problem and he said he would refer it to the cover maker to see what they could do. by the way the middle section of the cover had rotted and caused the problem. two weeks went by and I went back to the store. again the manager told me he would get back with me when he had time. I waited for him but he just ignored me. I finally found the rep that I had complained to and he told me that the company still hadn't had not got back to him on the problem. he did tell me that he would refund my money but I needed the receipt. I told him that I didn't have the receipt since I bought them on a credit card. he told me to wait until I received my statement, bring it in and he would see what he could do. i'm upset that the manager didn't find the time to help me. to me it was poor customer service. I hope that the manager don't treat all customers like this. I sure would like to see him addressed on this type of action.

I will never come back to this Auto Zone again customer services it poor and they are rude. I went yesterday to pick up a lawn mower battery that I left there the day before and some Spanish employee that I don't have his name but is between 27 and 32 years old with a bear with a loud voice ask me what day I drop the battery I try to explain to him that was the day before so he continue walking to the back and told me again loud and rude that what day I stop him and told him that if you left me finished maybe you not need to go back and forward looking for the battery, that offset him more and came with a sarcastic comment that and Said loud "now I don't listen to you" even a co-worker female that also was there told him to calm down with his loud voice. I bring this issue to the supervisor that was working on her personal car that also she should be inside not outside and because she is the one that took my battery the day before and she also replied rudely that I will be there in a minute. Well guess what minute became more than 30 minutes and she left in her personal car. I decided that I would not go to talk to that angry employee again, and I just decide to leave and told my neighbor and friend to pick up the battery for me. This is sad because I have been a customer for the Auto Zone for years even I got my rewards card and obtain my military discount with better convene for me because is 5 minutes from my home. But I won't get disrespect like that, for this reason, I decide to travel extra miles to go to O'Reilly Auto Parts or Advance Auto. This management that is basically Latinos from Puerto Rico that I am also too, bring this poor customer service. My advice for this rude employee if you have a bad day to come to work and for the supervisor, you need to be more professional in how to handle customer services. Hopefully, the executed management takes charge in fixed how employee needs to handle customer services with more professionalism and good matter.

Employee's taking advantage of women. Promising to render a service they are not equipped to do. I paid these employees in advance for a service on my car and I was told that they could work on foreign cars mercedes benz particularly. For what they said was an easy job. I asked them what they charged they gave me a price and I agreed, but even after I attempted to pay them, there after, I got no service only run arounds. I noticed! The women that brought males with them got better service.

I went into the store to have my battery checked and was helped but a very rude African American lady. She absolutely did not want to help me from the minute I walked in. She reluctantly walked behind me with the battery checker, made me raise my hood, and looked at me like I was the dumbest person there. After she checked the battery she said that I needed to get my battery charged before she could tell me if it was good or bad and bluntly walked back into the store. I followed her and she again looked at me like I was stupid. I asked if I could get the battery charged because I wasn't sure what to do (I am a 20 year old college student who doesn't know much about cars) and she rudely replied "well you'd have to take it off to get it checked". She wasn't going to help me and I was already fed up. This was the worst customer service that I have ever experienced anywhere and I am very frustrated at how I was treated.

I went to the Autozone located at 153 Freedom Way Jacksonville NC 28544 to have my engine light checked. I was told by the male employee that they weren't able to check it because it was raining and they needed to stay dry and not get wet. He also stated something about having to work till 10 but honestly I was taken back from his response I didn't fully hear what he said. I mentioned to him that the rain isn't going to lighten up anytime soon. He continued to say that he would check my light as soon as it stops raining. I called another location and asked if they check engine lights regardless of the weather and the gentlemen told me yes they do. With the issue I'm having with my car I am not able to make the drive to town and risking having more vehicle problems, especially having my kids with me. I found it extremely unprofessional of him to tell me no because he didn't want to get wet. I won't be returning to that Autozone location anymore.

16075 Sierra Lakes Pkwy
Fontana, CA 92336
United States
If I could give this place no stars, i would ! I called in today because I needed assistance with my warranty. I changed my number twice since I made my original purchase and I do not have my receipt . I called and the person who answered the call asked how he could help, I explained my situation to him and asked if there is any other way they can check my warranty other than my phone number . He cuts me off and says " nope .. nope." I said okay so you can use my name cause now I see online you can he says " nope " again . At this point I feel he is being rude so I asked to speak with a manager and he said he is the manager . I told him next time your speaking with a customer it's rude to say "Nope" when they are calling asking for help. He cuts me off again raising his voice and says " well no there's no other way so" and I said all i'm saying is you should have simply said no there is no other way instead of saying nope. He continues to argue with me without letting me finish so I spoke over him ( like he's been doing me the whole time) and told him again FYI it's rude and as a manager people expect better and i disconnected the line . I've never been so upset dealing with autozone.

Here is what happened. I bought a battery recently from AutoZone on March Lane in Stockton California. The girl told me that there was an $18 Court charge which I would get back when I turned in my old battery. She was very nice and helpful and told me that she would put me in the system and that when I returned all I had to do was give my phone number showing I had recently purchased a new battery. I was not able to return it personally, but had my mechanic return it. They told him he needed a receipt. Then they told him that I had already turned in the battery and gotten the refund. However none of this was true. My mechanic has a thick accent and I believe was given the runaround and made to feel that he had done something wrong. He felt terrible, but I know that this feeling was due to discriminatory practices at your facility. This is a very serious accusation And I do not take it lightly. I feel they owe him an apology and the have to do something to make this right for him.
What ever he accepts, I will accept as satisfied.
I tried to talk to a manager, the workers keep giving me the runaround. I fully expect you to take this seriously and respond very soon to this allegation. Thank you my name is James V. Sena
[protected]@gmail.com
Thank you for addressing this concern.

At the mitchell rd, ceres, ca auto zone on 10/4/2018

I was in line to be waited on next. The store manager looked at me, then motioned for another person to be waited on that had gotten in line after me. That person was hispanic like the store manager is.

In the last 8 years I have spent $2, 232.72 at the two ceres, ca store locations.
If this is the kind of people that you hire to run your stores, then I no longer want to do business with auto zone.

On October 16th around 3:50 pm, I stopped at the Autozone located at 2105 N Hwy 360, in Grand Prairie, TX to see have the code read for my check engine light. I walked in and asked the guy behind the counter if they had someone that could check the code. He looked outside and told me no and that the rain would mess up their machines. Being a woman and a bit vehicle savvy, this did not sit well with me. I had a 40 min drive home and was not sure what was wrong with my car, so I called the Autozone near my house (8636 S Hulen St, Fort Worth, TX) at 4:04 pm at which time I was told the same thing. I asked the guy what people were supposed to do if there ended up being something wrong and I was stranded on the side of the road. He then seemed to back track and told me the rain should let up in about an hour or so and then he could check it. It seemed to me that he felt bad. This still didn't make much sense to me, so I decided to call an Autozone back home (Oregon, where it rains nearly 3/4 of the year). I called the location at 2970 Commercial St SE Salem OR 97302 and spoke to Derek at 4:38 pm. I asked Derek if they performed those services and if so, were they able to do so in the rain. He immediately said yes and started laughing as he could not believe I was denied service because of the rain. My concern here is that it has been raining here in my area all week and my light is still on. This could be a simple fix that I could have easily fixed after a code was provided to me if these two facilities would have provided me this service. The code reader is plugged into the inside of the car so I am not sure why the rain would be a factor. It seems to me that your employees did not want to get wet and I have very dis-satisfied. I fear this could leave someone stranded and without assistance if this continues to be an excuse.

this past Friday I bought an alternator for my 2005 Chrysler Pacifica 3.8 engine I pacifically told the cashier that it was a 3.8 engine she gave me an alternator for a 3.5 engine returned it ordered a 3.8 engine alternator from Orlando was supposed to arrive at 5:30 didn't pick up till 6:30 wrong alternator apparently the housing is put back in correctly on this alternator took it back Jason and the Leesburg store ordered another one for delivery the following day so now we are at Sunday I've already had to call out for two days at my job when I called Sunday to let them know that the alternator was still wrong I lost my job Jason at the Leesburg can verify that the housing on both are incorrect which means that the distributing company which refurbishes your alternator is putting them together incorrectly due to this department that is in charge of refurbishing Parts I lost my job I'm quite upset about this I called corporate left a voicemail and no one has called me back. I am really shocked that not only once twice but three times was the alternator incorrect two of the three were refurbished incorrectly I lost my job and money I eventually had to return the part and buy from O'Reilly's I don't like O'Reilly's AutoZone has been my store for quite a while I'm very upset that nothing was done to help me altogether including core charge the alternator cost it 280 some dollars I spent $40 in gas money for someone else to take me back and forth I lost my job. I'm still in disbelief that the refurbishing company is putting this alternator together incorrectly my phone number is [protected] I would really like to receive a phone call I have been a good customer I've use no one else but AutoZone until this incident. The 2nd alternator i recieved the housong is on incotecctly and the grill protecting the copper wire is broken. Tbe 3rd alternator i recieved was also incorrec

Costumer service in this store is terrible I went to get some screws and fasteners for my license plate and when I asked for help the first guy cut me off, didn't even look at me and said that he was already helping someone else. When I asked someone else at the store they said they couldn't help me either because I didn't have the older screws to match them and just left me on the aisl. At the end I left without purchasing anything because of how badly they treated me and how unwelcoming they made me fell. I feel they didn't want to help me because I'm not white since they were helping everyone else who was white

Store location 1320 w sunrise blv ft lauderdale fl
The management sistem of this store is the worse im never seen in any store the manager jc
everytime is hide in the back stage of the store the employes have in the there no one know how to serve the costumer im in special with comercial account i have to finde the parts i need by my self if not i have to waiting for 30 or 40 min to see one of them said u need help comeone
I have a list the real workers have there the ones really work like you need
Wanda
Mick
Joe
Nick
And
Marvin
The rest u can do somethig or close the store
Everytime its playing or talking around
Comeone seriously
Wy need real workers no people the pne just like hanging out on there jobs

Today I went to do a return a defective air compressor that wasn't working after I purchased it at another AutoZone location less than a week ago so I went ahead and took it to the AutoZone on 2223 Fulton Avenue Sacramento California 95814 and spoke with the manager Casey Hagler after being accused of stealing the products when I walked into the store with it and was refused the return due to the manager's discretion even though I had the receipt in hand and was told that the receipt wasn't issued to me and he wouldn't accept my return that I paid with cash for and wasn't asked for any identification when I was asked what I like to give them my information I said I just would like to pay for the item when I purchased it so now I have a broken item that I paid for with my own money and I can't return it basically he was racially profiling me and taunting me in front of his other employees and customers so at this point I would like to speak with somebody higher up or I'd like to speak to a corporate manager for this situation at this location thank you and have a great day

I purchased several products from Autozone # 7130 in Chihuahua, México. But they commited mistakes and failed to provide a formal, fiscal ticket as required by tax-authorities. I have made several phone calls to them, and met them twice, but the problem remains unsolved. Now, instead of solving the problem, personnel at the store just apologizes and say "they are unable to correct the problem". Worst, their offices in Monterrey never respond to phone calls, and never return messages.

Alvaro
[protected]@gmail.com

i purchase life time fuel pump for my 2002 dodge grand caravan

i have replaced 4 times
1-nopumping
2- gauge does not work
3-nopump
4. gauge does not work
i just replace about 1 week ago now the van stalls pump not coming on at times
so i pay to install 4 times and 1 tow i understand it is life time and get replaced, but it is costing me labor everything
can i get a refund so i can buy some where else
my email [protected]@aol.com
[protected]

Rude, vial attitude of the commercial manager she knew nothing about anything, she smelled of pot and had no interests in helping me acted like i was there to annoy her. I will be taking my buisness else where. Im a new business owner of a repair shop in town and we buy engines regularly, when i asked for information she had no knowledge of anything at all. She was unable to answer any questions i had nor was she polite in anyway, i had one of my guys go in the store and talk to then hoping for better results but she was more rude in person then she was over the phone.. i never had experienced anything like this before.

I went to the Ellenwood, GA store this evening to return a few items and purchase others and the female cashier made racist remarks towards me and was genuinely awful and racist.She said that all the white people that come in have attitudes and was very racist towards me.I felt really uncomfortable and the manager on duty just stood there and said nothing.I will never go back to a autozone if that is how they treat their customers.

I purchased parts lower control arm for a 2005 g35 infiniti. Wanted both left and right side part. While having the vehicle serviced found out yhat I was given 2 left side parts. Called the store to see if I could have the part exchanged. Female rep advised me to bring the part back. Explained that the car was being serviced and how long would they be open.. She rudely suggested that I bring in the part. Asked her if she could help me.. She stopped me in mid sentence and said 'sorry we dont deliver parts even if its our fault" tried to explain thats not what I wanted.. Repeated her statement.. I asked her if she could just listen to my request she immediately put me on hold.. Waited for 15 minutes with no return. I called back and was again placed on hold for another 15 minutes. Eventually I called the store on north and mason. The representative tanya who I spoke with was very polite. I explained the situation and told her all I wanted was for the other rep was to make sure that they had the part before traveling back to the store.. Or could they call the north ave store to see if I could swap the part.. She was very helpful and save me a lot of time and travel by swapping the part. I understand that it may have been a busy time of day but to be treated like a nuisance when I made no mistake was veru frustrating. The female in question is the store manager of the grand and central park location and needs to sharpen her customer service and problem solving skills.