Avas Flowers
Reviews and Complaints

I ordered balloons for a 92nd birthday and they delivered one instead of 7 and did not modify my bill or inform me until I called to inquire. They said they "didn't have the balloons". Then they said they would redeliver them the next day which didn't happen. Then a person said that the shop "refused" to redeliver them. They offered to refund me but I wanted the balloons delivered.

The birthday present was ruined.

I've spent two hours with customer service. One person hung up on me. The others said the balloons would be delivered. The last one said a supervisor will call. We'll see if that happens and if they are able to remedy things.

I will never use this company again.

I ordered 3 arrangements for my sister's funeral. I spent over $400.00 on these flowers. I ordered and was charged $9.99 for a banner for each arrangement, 3 in total, and none of the arrangements had a banner. I was also charged separate delivery and handling fees for each order. When the flowers arrived, they were half dead. SHAME ON YOU AVA'S FLOWERS! When someone dies, it is stressful enough to go through losing a loved one. When you order flowers the arrangement should match the picture of what is being ordered. When I asked to combine the orders to save on shipping, my request was ignored. DO NOT USE THIS COMPANY!

On 8/10/23, I called to order flowers for my aunt,’s funeral, which was on 8/11/23 at 10am. The representative told me they could deliver by 9 am, then said if I wanted they could deliver on the evening of 8/10. I said that would be better and gave them my cc number. About 15 minutes later, I got a message that there was a problem with my order. I called and the rep said they couldn’t deliver to that address and could I provide another. I gave them another address, but stressed that the flowers had to be delivered by 9am so my brother would get them in time to drive to the church. The rep said she would inform the delivery person to make that his first stop. I then called my brother, and he said that wouldn’t be enough time as he needed 1 1/2 hours for the drive. I called to cancel, but got a recording that they were closed due to some (unspecified) holiday, so I went online and cancelled the order. On 8/11 my brother arrived home around 4pm, and the flowers were sitting on his front porch with a note that they were delivered at 3:30 pm. I called Avas Flowers, but again got the recording they were closed. I called on 8/12 and explained everything to the rep, but she said they couldn’t do anything about it because the flowers had already been delivered. I asked to speak with her supervisor and she said no one was available and hung up on me. I am now out over $100 with no resolution in sight, and no way to recover the amount spent. I will definitely be posting on Facebook and Nextdoor, but will never do business with this shoddy company again. By the way, I spoke with my cousin, and she had a similar experience with the same company. Total rip-off!

I ordered a bouquet for mothers bday to be delivered 8/7. It never got delivered even though I received notification that it had been. Called, they said they would deliver the next day. They delivered 8/8 but they were dead. Called again, they said they would deliver a new one 8/9, but they never did. I am not calling again because it gets me nowhere after holding for 20 minutes. I am disputing the charge through my credit card company.

A dozen red roses ordered with AVAS flowers on 07-17-2023 for delivery on 07-22-2023 (our wedding anniversary). Confirmation from them stated:

Estimated Delivery Window: Sat, 07/22/2023

Not a holiday period, plenty of notice. Flowers delivered 8am on 07-21-2023. Destroying surpirse.

AVAS flowers were not cheap - putting on a large service charge late in the order process, raising the prices by $25 at the last second in the checkout process. There was already delivery included in the prices

Delivery on the wrong date is not service

On 6/9/23, I called and purchased the Pink Sympathy Spray for the Delozier funeral at Eufala First Baptist Church. I received a call back that there was not enough pink flowers and I agreed to whatever was available. My request was just to make it beautiful for this dear friend. I watched the funeral on zoom and saw no flower arrangement in a spray like I ordered. I contacted Avas twice and was assured that I would be sent a picture which would be similar to what I ordered as they said no photo was taken of my order. Both times they told me within 24 to 48 hours the photo would come. I have never received a photo. Now I am concerned I paid over $200.00 for an arrangement that was never delivered or something much smaller than I paid for. I am frustrated and wondering if I was ripped off. Unless this can be resolved, I will be writing bad reviews of Avas on Yelp, Site Jabber, Consumer Affairs, etc.

Christie Rogers

July 12, 2023

My husband ordered flowers for our wedding anniversary, we both went through hell in our first marriages and found each other much later in life. I survived breast cancer after getting diagnosed 3 weeks after we got married in 2020, (I lost my brother to cancer 2 months that May), so every day is a gift. I am not sure how he found Ava's flowers, he called and said he ordered a really nice bouquet. What I received, we could have gotten from Wal-Mart for $10.00. I thought my husband was going to cry when he saw what we received. We have some nice local florists, BUY LOCALLY! Don't bother with the online floral services, call a local florist and see how they can help. I am sure my husband learned his lesson.

I placed an order with Ava’s Flowers for a Sympathy arrangement on 6/30/23. The funeral was taking place on 7/5/23 a week later. I received a text on 7/5/23 the day of the funeral about calling Ava’s Flowers customer service. I called at 8:50am they tell me my arrangement won’t be delivered or delivered on time to the church for 2:00pm, they will instead deliver to my home. I told then they are for a funeral they have to be delivered to the church & on time. The customer service representative is insisting on delivering to my home address & they will give me 15% off what I already paid. I said Absolutely Not they had a week to get the order together & make sure the delivery would happen on time. After being put on hold the representative comes back & tells me he spoke with the florist & they will make the delivery to church by 2:00pm. I get to the church No Flowers! I call again after being told 4 hours earlier they would be there I’m being told again the flowers wouldn’t make it & they will deliver to my home address which makes no sense the flowers had to be at the church for the service. I was put on hold several times & told the florist was not answering their phone. The flowers were never delivered, the order was put in a week before. I was told the day of the service they wouldn’t make it, then told they would be at the church & on time, in the end Nothing! They think I will only accept a 15% credit, their crazy, unprofessional, a scammers. I was heartbroken these flowers were for my Uncle’s funeral. Absolutely Unacceptable!

I ordered 2 flower arrangements same time had them sent to my sister in Michigan for father's day to take to the cemetery for my Son and Dad they only delivered 1 I called before noon cat was told the other arrangement would be there today wrong avas waits until 2pm to tell me at best they will be there Tuesday avas did not even offer to refund except 30 percent no only 59.99 what about the 25.00 handle charge this company is a joke go the avas flowers on bbb and read this place needs shut down

After I googled "flowers near me" to place a order, Avas Flowers popped up. Its deceiving since they are not local they had the option available for same day or beyond so thinking it was local or maybe contracted out locally I chose same day. After I submitted my order the order was confirmed. When I reviewed the purchase I then noticed a service fee of $25 extra. I had a discount applied for free shipping so I had no idea what it was for but thinking it was because I had said discount they were getting there money anyway . Since it was confirmed I was going to let it go since it was same day. Less than an hour later I got an email stating it wouldn't be delivered on time and was asked to pick another date. I then contacted them to find out why . The first person that answered hung up on me I called right back and someone else told me they would give another discount if I agreed to except the flowers the following day. I explained that we were going away for 2 days no one would be home and didn't need them a day late since it was confirmed before I submitted the order. After arguing with them and being placed on hold for over 10 min it was clear they did not want to refund my money so I agreed to the order even though it would be late by one day. Already upset I was assured that my flowers would be here the following day . Nope just received an update that they won't arrive today either even though I changed my plans to be home to get the flowers. This is inexcusable and unacceptable. I will not order from Avas and will tell anyone else the same. I feel like I have no choice but to accept this because I've already asked to cancel the order and was denied because it was same day. How can I be denied a refund when it will be at least 2 days before they will be here at least 2 days late. I feel like I was lied to and this is a dishonest way to conduct business and I'm very disappointed I ever called avas flowers!

WARNING! This company is not to be trusted! Honestly, if I could give a negative rating, I definitely would. I came across a positive review initially and assumed that avasflowers.net was a reliable floral shop. After all, I wanted to send flowers to my daughter-in-law for her birthday, residing in Wake Forest, N.C. so I ordered on September 27, 2021. I was under the impression as the website advertised, a same-day delivery would be made without any difficulty. But that was not the case. On September 30, 2021 around 3pm, I received a call advising me that they could not make the delivery until the following day, October 1, 2021. My question was, why not? Couldn't they provide a taxi or Uber, or send someone over? The person on the other end of the line had trouble understanding me due to the language barrier, and even when I asked to speak to the proprietor, the response was not that reassuring. Unfortunately, the total cost was exorbitant, almost twice the original price quoted on the website. However, no compensation was offered for the inconvenience. When I suggested to the individual I was speaking to that they should offer a discount, a mere $10 was offered initially, which ultimately went up to $20. I felt they should have offered a 50% refund and insisted they had broken their contract with me by not offering the same-day delivery that they claimed to provide. In contrast, I cancelled the order and demanded the total refund of the amount that was charged to my card. Regrettably, they did not compensate me appropriately, and I can tell you that I will never order from them again. When I contacted their customer service department, the responses provided seemed as though they had been scripted and I was left feeling unimportant and dissatisfied. I strongly advise anyone reading this to consider going elsewhere when ordering flowers.

On the third of August in twenty-three, my husband surprised me with flowers at work from Avasflowers.net - which was a first as he normally gifts me flowers at home. However, the delivery experience was not up to par. Yesterday night, I received a text message from a delivery driver who seemed poorly educated and lacking in manners. The message said that he would be delivering the flowers after a twenty-minute delay, which was very unprofessional, to say the least. I responded by telling him to pick up the flowers because the building was closed and I wouldn't be able to receive them. He responded rudely saying that it's not possible to close at 5 pm as the order clearly stated that the delivery should be made by 7 pm. But he was wrong, and it was a lie that he tried to cover up. In the end, he even made a racist remark by asking if I was Asian.

To make matters worse, the flowers did not arrive the following day as promised, despite a patronizing call apologizing for the previous day's incident. I left work at 3:15 pm without receiving the flowers. I must say that I am disappointed with the level of customer service at AvasFlowers.net. Their flower arrangements may be beautiful, but this poor experience left a bitter taste in my mouth. They need to work on training their staff to provide better service to their customers. I wouldn't recommend this company to anyone based on my experience. Stay away.

I stumbled upon Ava's when I looked up 'flower delivery near me'. At first, I didn't know that they were based in Delaware and outsourced their florist duties to someone else. In fact, I’m still not sure if that's the case or if they do it all in Delaware and deliver via FedEx. Nonetheless, I was disappointed with how they handled my order.

Although I paid for a bigger bouquet, it was smaller than the basic option I originally considered. To add insult to injury, the outer petals of the roses were beginning to turn brown before it was even delivered. You can check the pictures I took to see for yourself.

When I reached out to their customer service team, it took a while to get through. When I finally spoke to someone, they informed me that my order was delivered at 10:42. But I knew it wasn't delivered as early as 10 a.m. When I asked for a tracking number to follow up with the delivery, I was informed that it wasn't how their deliveries worked. Apparently, they only find out about the delivery after the delivery person has told them.

To make things worse, they promised me delivery by noon on the next day but didn't deliver until 3 p.m. Additionally, when I tried to leave a review, I struggled to find a place to put it. As for their free shipping advertisement on their website, I applied the code but it didn’t seem to work because the discount was not reflected in my final bill.

This whole experience with Ava's Flowers left me unsatisfied with their service. I’ve come to realize that it's better to deal with a local florist because they're more reliable. Save yourself the stress, money, and the headache that comes with their bad service.

After checking out several negative reviews, I attempted to cancel my order from AvasFlowers.net, only to be told that I would be hit with an $18.00 inconvenience fee. In spite of my efforts, the flowers were still delivered, despite my cancellation request. I was ordering from out of state, and I was unaware that AvasFlowers.net was not a local florist. Instead, they received my order and contracted local florists to handle it. After doing a bit of research on my own, I discovered that AvasFlowers.net was actually a scam. They overcharge customers for floral arrangements, only to order cheaper ones through local florists, pocketing the difference. The florists who worked with AvasFlowers.net hated working with them because they used taxi cabs for flower deliveries.

A local florist recommended by another shop as trustworthy confirmed that Avas was not reliable. They gave me the names of three shops I could reach out to find out if my bouquet was delivered. As it turned out, my $100 purchase gave me a $50 bouquet processed through Safeway. When I called the store, they told me they added some other flowers, aware that Avas shortchanged me, and that they could not provide me with the quality expected since what Avas paid them didn't cover my expectations.

When I reached out to my credit card company, they couldn't help me cancel my purchase because they had to wait for the payment to post first. And since AvasFlowers.net had already delivered something, it would be tough to obtain a refund. In a case like this, it's simple to bury excessive fees, and there's probably a disclaimer stating that substitutes are feasible.

After this ordeal, I highly recommend you Google and contact a local shop to make your floral arrangements directly. The flower shop will want to uphold their reputation, and they won't charge you any broker fees. In this way, you can get more quality and accountability when something goes awry.

As a once unsatisfied client of AvasFlowers.net, I would definitely recommend that you look elsewhere for your floral needs.

I actually recently bought some flowers through avasflowers.net, but my experience wasn't quite as positive. I actually got them a few days before Valentine's, but the delivery was super late and I was really nervous that they lost my order. When I went on their website to check the delivery status, it didn't give me any useful information- just something like "we're aware of your order status." So frustrating! I tried to call their phone customer service line, but every time I called it just cut off immediately after ringing. So I dialed the number where I placed the order, hoping to get a different prompt. Finally I got someone on the line after holding for 20 long minutes, but the woman wasn't super helpful. She told me there was an order for me, but didn't confirm anything about delivery or timing.

Hours later, I finally got a text saying my delivery was made- but it wasn't. I was pretty sure at this point that they were a scam. The website still said "delivery confirmed," but no one had come to my door. And of course, when I tried to call again, the phone cut off. I was about to call the bank to dispute the charges when a driver finally showed up with my flowers. Luckily, they were decent enough, but I definitely wasn't super impressed with the quality. I was just relieved something showed up! The rest of the experience was really frustrating, though- terrible customer service and a crazy delay on shipping. I definitely won't use them again.

This AvasFlowers website is not good. They are not a fair company and they take people's money. My Grandfather passed away, and we had a traditional funeral, we wanted to celebrate his life with beautiful flowers. After ordering over $1300 worth of flowers, we only received 3 out of 8 floral arrangements. We waited for the others and were told that they were on their way, but they never came. We were so sad and disappointed because we never got to celebrate my Grandfather's life with the beauty of flowers that we desired.

When we finally got the flowers that we did receive, they were dead and not fresh like we were promised. We had to run around to many stores, even Walmart, to fill up enough vases with flowers so we had something to display. It was really hard and very stressful.

This company does not care about making their customers happy. Even though they say on their website that they honor customer satisfaction, we found it not to be true. We called and spoke to at least 6 people who all gave us a different answer, and we never got refunded or an apology. It was a huge nightmare.

I have written many reviews about them, but they keep getting deleted, so you might not see them anywhere, but they are all very similar to my experience. They are a dishonest and unfair company that you should not order from. The flowers they send are not good quality, and they look like someone who doesn't care put them together.

I hope I am not the only person who has had a bad experience with AvasFlowers. I hope that people can find other reviews and see for themselves what kind of company AvasFlowers is. It is important to know before ordering from them that your money is not going to be well spent.

So, I recently used AvasFlowers.net to order a bouquet for my mom's birthday. I wanted a fancy bouquet called "Sunset in Belize" which costed $39.99. The bouquet had beautiful pinks and oranges with carnations and gerbera daisies and roses, and I was very excited to surprise my mom with it.

However, the lady on the phone didn't inform me that the certain bouquet I picked wasn't in season. I found out via email that what I wanted wasn't available even though I've already paid for it. I was really mad about this for obvious reasons. Nonetheless, AvasFlowers.net offered me to pick another bouquet that I wanted. But they again failed to explain which arrangements are available or not in season.

I asked for a similar arrangement with the same colors and a few different kinds of flowers for some variety. The company said they would get with the design team and see what they can do. I was hopeful that they would make another beautiful arrangement like my original choice. However, they did not send me a picture beforehand of what they would deliver. And to my surprise, when the flowers arrived, they were really underwhelming. They were pretty, but not worth the price I paid.

I paid $39.99 before tax and the flowers they sent looked like something I could have bought from a local convenience store. I was very disappointed and dissatisfied.

When I asked for my money back, the company only offered me a 15% discount. I felt that they should return all my money or at least deliver redelivery service. But they said they would only give me a redelivery. I was afraid to choose another arrangement again cause I didn't want to go through the same experience.

In the end, I was left with disappointment towards AvasFlowers.net's unprofessionalism. They should make sure they are transparent with the customers about which arrangements are available and which aren't. Also, they need to let people know what they are sending before it arrives, so that customers can better manage their expectations, especially if it's for a special occasion like a birthday.

Overall, I would not recommend AvasFlowers.net to other people. I tried to attach pictures to validate how horrendous the quality was, but regrettably, I couldn't get it to work.

Wow, ordering from Avas Flowers was the biggest mistake I’ve ever made! I decided to surprise my friend on their anniversary by sending them a simple flower arrangement. I placed the order and received confirmation, feeling confident that everything would go smoothly. However, on the day of delivery, I received an email stating that the flowers I ordered were not available. I was prompted to choose a substitution, but when I clicked on the link, it took me to a webpage showing technical issues. Frustrated, I called customer service and waited on hold for what felt like ages, but was eventually told to email ***@avasflowers.com. Unfortunately, the email returned an automated message stating that the email box was not being monitored. I was upset and discouraged with the process, but I tried calling customer service again, and finally was able to speak with someone after 40 painstaking minutes. They told me that my original arrangement was not available but they would upgrade my order to 24 red roses. I explained that I did not want that, but they kept insisting that this would be my order. At last, I gave in, as long as the flowers were delivered on the anniversary date. To my great disappointment, I was told that there was nobody locally to fulfill the order and it would have to be shipped the following day. I was at a loss for words and asked for a refund, but they told me it was impossible as the order had already been sent to UPS. After requesting a supervisor, I waited for a call that would never come at the end of the day. At 5:30 PM, I called back again and waited for 2 additional hours on hold, feeling neglected and disregarded. Finally, a supervisor answered but offered me nothing except “sorry, nothing we can do” and a credit on my next order, which I declined. In the end, I was forced to dispute the charge with AMEX. I cannot express how disappointed I am with a company that claims to be experts in flower delivery, yet fails to deliver in so many ways.

So, let me start with my experience of dealing with AvasFlowers.net. Oh boy, what a rollercoaster ride it has been! First things first, when I contacted them on the phone, their message boasted that they are a local family-owned florist. But let me tell you, that wasn't the case. They operate from New Jersey and have tie-ups with florists all across the country.

My family and I decided to place an order with them for delivery in Stroudsburg, PA. We called them up instead of ordering online as we had a few queries regarding the picture. The person on the phone suggested that it would be quicker if we placed the order through them. We explained that we needed the order to be delivered on the day before Christmas Eve as we were unsure if the recipient would be home on the actual day. The representative reassured us that the order would be delivered on the chosen date effortlessly.

On the afternoon of the delivery date, we called them up to double-check if everything was on track. To our dismay, they informed us that they couldn't find any florists to complete our order on the day we had requested. That's when we found out they weren't a family-owned business, as they claimed. They apologized and promised the delivery would be made on Christmas Eve. The next morning, we received a text from them to call them urgently. We were devastated when they told us that not only the order couldn't be delivered before Christmas, but now it would be delayed for another two days - a shocking two-day delay!

To worsen the situation, they had already charged our credit card. We had to cancel the order, and now we are anxiously waiting to see how long it will take for them to refund our money. They promised it would take a maximum of ten days for the refund to come through, but dreadingly, I have little confidence in their promises as we have read countless reviews of customers having similar experiences.

In conclusion, doing business with AvasFlowers.net was both a stressful and disappointing experience. I wouldn't recommend them at all and suggest going with another vendor with a better reputation.

I came across AvasFlowers.net while looking for a flower delivery service that could fulfill my same-day order request. The website claimed to work with local florists, so I decided to give them a try and ordered a bouquet for my partner. However, the site was very slow to load, which was a bit frustrating.

Once I placed the order, I received a confirmation email that allowed me to track the delivery. When I checked with my partner the following day, he had not yet received the flowers. Upon checking the status of the delivery, I found out that there had been an attempted delivery, despite my request for the flowers to be left on the porch if no one was home.

When I called to inquire about the situation, I was told that they had attempted to deliver but were unsuccessful. However, I have a home security camera, and there was no record of any attempted delivery. This was lie number one.

The customer service representative claimed that they had contacted the local florist but were unable to reach them as they had not yet opened. They promised to get back to me once they had more information. After not hearing back by noon ET, I called them again and was informed that the flowers would be delivered shortly. However, there was still no sign of them.

After several more calls, I was told that the flowers would be delivered by 7 PM MT. But even at this time, nothing had arrived. When I asked for a refund, I was told that it was not possible. Frustrated and disappointed, I decided to open a dispute with my credit card company.

To add insult to injury, I was offered a small discount on my next order, which was never going to happen. All in all, this experience has left a sour taste in my mouth, and I would advise anyone considering AvasFlowers.net to be cautious and consider other options.