Avast Software
Reviews and Complaints

Last week I had "Avast Internet Secuity" installed. The software prevented my PC from starting. When I called the free phone number, my PC was taken over by the software vendor to chill the registry for the solution to the problem. To this end, I had to pay 60 $ which I refused. Because I did not want the software anymore, I asked to uninstall it. This was done promptly so I am free to ask you to return my money.
Payment was made as follows:
Reference Number: [protected]
Beneficiary: Nexway
Bank: Société Générale
IBAN: FR76 [protected] 751
Swift / BIC: SOGEFRPP
Total: 39.99 €
In the hope of a favorable result, I greet politely

I contacted 'Customer support' a few days ago, because I could no longer send replies to my Gmail emails. My message clearly said the problem was to do with Gmail. I then waited a few days, got a reply asking me which email provider I was using... What a waste of time. By this time I'd got the answer from the Gmail Forum, which was to disable the Avast signature, which indeed solved the problem. The point is, what if I hadn't been smart enough to go on the Gmail forum? I would have waited days for your reply, and then yet more days, for what? Another stupid question?
Your 'Customer support', in this instance, was not only worthless, but insulting. Shame on you.
I'm copying the email transcript below.

Mayke Case-Hogestijn

10:04 (12 minutes ago)

to Avast
It's a shame I am not allowed the opportunity to grade your 'help'. I would struggle to find a reason to give you even one star.

On 16 June 2017 at 08:04, Avast Customer Care wrote:

Hi Mayke,

Thank you for the efforts taken in notifying us about the solution.

Premnath

The Avast Support Team

Avast Software s.r.o., Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4, Czech Republic

On Thu, 15 Jun at 1:37 PM, [protected]@gmail.com wrote:
Hi Premnath,

The message I sent you said very clearly that it was a Gmail problem. Please do us the courtesy of actually reading what we send you.

In the meantime I've sorted it out with help of the Gmail forum. The next time someone asks you this question, the answer is: Disable the Avast signature.

Mayke Case

On 15 June 2017 at 11:15, Avast Customer Care wrote:

Hi Mayke,

I apologize for the delay in handling your request,

Regarding the issue, May I know how you access your gmail?, Is it a web mail or an Email client like Outlook or Thunderbird?. This would help us understand the issue better.

Premnath

The Avast Support Team

Avast Software s.r.o., Enterprise Office Center, Pikrtova 1737/1A, 140 00 Prague 4, Czech Republic

On Tue, 13 Jun at 11:16 AM, [protected]@gmail.com wrote:
Since a few days I am no longer able to send replies to my Gmail emails. Research indicates that this is a problem with Avast. I've tried switching off Mail Shield, but that has not cleared up the problem. What do you suggest?

hello
have been a customer for number of years and never paid as much for this product avast premier witch don't even include VNP or clean up premium
£76 is a rip off and specially when your competitors charged far less Avira or Norton for example
I would expect for that price to include VNP & CLEAN UP! AND if not, don't expect me to renew my licence next time...
order ID:[protected]
ORDER DATE : 8 OF MAI 20017
INVOICE: ORDER PORTAL
PASSWORD: 7KW6Q94R
PRODUCT: SKU: PRE-[protected]-AR AVAST PREMIER - 1 PC ONE YEAR
AMOUNT: $ 95.99
HOPE TO HEAR FROM YOU
MR DULONG [protected]@GMAIL.COM

This charge has not been authorised - cancel it asap


Open transaction details
Pending - avast - nexway [protected] fra

-$69.99

Purchased on monday 22 may 2017
Time purchased 11.32am (sydney/melbourne time)
Card used mastercard
Listed as computer software

Cancel this - we did authorise this purchase

You can suggest another name for this business so it’s clearer in the future.

On 30 03 2017 you charged my credit card with out of my knowledge the sum of £89.99 I dont know why you take my money I dont get any bill for that, and I dont want someone to use my money with out authorization .
Barbara Peciak
Master card ...1290

Looks like the system want me to put more details I wish I can do that, but that is all I have I like my money back and Lets me decide if I like pay .taking my money with out authorization is stilling. Avast is for protecting but looking at my experience is nothing than cheating .In future I like rater bay new computer than use you as my protector

I want to ask why my credit card charged Rp. 1.400.000 at digital river ireland, shanon ? Below I attach the order letter & product in my order

Order ID: [protected]
Order Date: May 14, 2017
Name: hanafi rusli
Address: 15000
Email: pau.[protected]@gmail.com

Product SKU: SLT-[protected]-AR
Product Name: Avast SecureLine VPN (30-day Trial) - 1 PC, 1 Year
Qty Ordered: 1
Amount: Rp 0

Subtotal: Rp 0
Discount : -
Tax: Rp 0
Total Price: Rp 0

thank's for your attention

Hanafi Rusli

I purchased a new laptop in November 2016 and received 6 month free Internet security I purchased clean up and then on 27th April 2017 I purchased 2 year subscription to Internet security as soon ands his was and scripted I lost all use of my laptop lost Google, access to Windows and had to take my laptop to the shop to be looked and I was charged to have my laptop fix and I was told this problem was down to having Avast installed I would like to put forward andscrivatedt formal complaint and I would like a refund of the £39.99 I paid only 12 days ago. I have no other contact email or address to forward this complaint to the manager!

The response for money taken from my account illegally. I have over 2, 000 emails in my account your statement is that I was notified about my auto renewal in my email account. I checked my email from March 1st thru March 31st. There was no email from Avast asking for renewal. I checked my email from April 1st to April 30th no email from Avast there is no email asking for renewal. I checked my email for May there was no request for renewal I was told my anti-virus will be expiring May 2107 but my money was taken from my account on April21, 2017. I have an anti-Virus plan with them but it with them but my cost is 14.99. I talked with one of the support team member Eain. We pull up my account it showed that I had two valid account both expires in April or May 2018. I have two of the same program can anybody tell me how can I get My refund. My money was taken from my account illegally without my permission. I didn't sign up for auto renewal. My ticket number is 796278 My ID number is [protected]. I want and need my $59.99 for surgery it was my co-pay for endoscopy. Please can anyone help me. I'm getting choked on my food because my throat has narrowed because of acid reflux

I was looking at my bank account online I noticed I had a charge of $59.99 which was made on April 21, 2017 from Dri Avast software Minnetonka Min. I D #[protected] ticket # 796278 . I haven't renewed nor have I made a mistake in ordering anything from Avast software this year. I called to request a refund on April 27, 2017 the person that I talked with tried to sell me a new software package that cost $149.00. He tried to download the software package . I checked my computer later on there was no software on my computer from avast. There is a symbol of the program when I click on it shows that there is no program located on my computer. I called back on April 28, 2017 The person I talked to on Friday when giving him my information couldn't find any information of me calling about my complaint on April27, 2017. He told me how to make a request for a refund. I call back this Saturday April 29, 2017 to ask about my refund. I want my money of $59.99 to be refunded back into my account immediately. It is illegal to take money from somebody account without their permission. The person I talked to on Saturday stated that I made a purchase last year in May but my cost was $14.99 it was not an automatic renewal. The software package I have with them renewal is for the month of May not April, They took it upon themselves to renew the package without my permission. I want all of my $59.99 refunded asap.

This amount of $49.99 was charged to me and I did not authorized you to do this charge. It said this was on order id [protected].. I expect this charge to be taken off of my bank account.. In the future, your company should contact me by phone, and ask me if I wany this virus protection.. So i'm expecting this amount to be canceled. Thank you, judith sims

I have been debited 2 times on my credit card :

2017-01-27

Dri*avast softw shannon, co. Ie

R 429.00

Please with intimidate cancel and refund my money as I never said any amount to be debited, as I am going to cancel all future amount to be canceled with immediate effect.
My number is : [protected]
I wait your confirmation via my mail :
[protected]@telkomsa.Net

On September I purchased this software on my Capital One Credit card. I thought it had downloaded and I had protection since it did come up on my screen as Avast and kept telling me I was Protected! I did not realize it was still on Free Virus program since I paid for the UPGRADE and it appeared on my Capital one bill in October. I am a senior citizen and not very savvy when it comes to computers so to my dismay it was not downloaded as they said it was. I just only found that out today when I got a virus and was told I did not have the protection? I was trying to reach them to ask them why they had charged me a total of $35.88 on my October bill and did not download it as it said it had done!? as I said, I am not very computer savvy but I know a download when I see one and was sure it had done so? Can I contact them or get my money refunded so I can get a different virus program installed. Bad enough I had to get a computer fella to come out and fix the computer but he said I need to get a new virus program installed? What can I do? can I reach them. this is phone # that was on my bill

11/24/16 was the day the charges was posted on my card. Credit Card # [protected] . Purchase of CBI*Avast Software but was charged twice. Desire to have my credit card account for this software service credited. On Software account# [protected] & account# [protected] as soon as possible please. Thank You . Credit Card # [protected] ----

I have paid for services which I do not have. I have been bill for them. I call billing and gave the date which I was bill for. They new what dates and the amounts which I was charge on my visa. I have no service from june 2 2016. I still dont know why I lost services. All I did was to go windows 10. I keep calling, and all I get the we will refund or get send your statement. You did not sent me a statement just charge my visa. You have the information. Shirley sharp. Old email - [protected]@yahoo. Ca — new email [protected]@yahoo.com - visa charges april 30 may 2 2016 59.99—visa charges may 9 may10 2016 49.99. Sept 22 2015 74.99 (This is for 2 years). Please return my funds. Ajax, ontario. Canada ps. You started as a great company 2 years ago. Only god know what happen!

On 2/4/16 avast-nexway charged my account $39.99 for a product renewal that I did not even order. I contacted my bank and informed them. During their investigation they discovered this company had also charged me $39.99 on 2/5/15 for renewal also. I did not realize they had done this more than one time. These charges were not authorized and I have called the number my bank gave me and when I call it avast tells me I must go online to get my refund. I have been fighting to get my money back since February 5, 2016. My ticket #315128 for my dispute with avast-nexway. I keep getting a run around from them. I want my full refund back for both charges totaling $79.98. I will be going to the US Attorney General later today if I do not get a response and my refund. I have waited long enough for my refund. By the looks of it I am not the only one this has happened to and continually happens. This company needs to be stopped immediately. When I call to speak to a human about my claim I am told that I can not talk to anyone and that it all has to be done through email. I WANT MY MONEY BACK. I NEVER ORDERED OR USED THIS PRODUCT AND NEVER AUTHORIZED ANY RENEWALS.

Thank you
Joanne Gill

Hi my name Is Maxine. On the 10June 2016 Nexwayand Advast have taken out
$69.99 out of my debit visa account. I do not remember giving my permission
for this to occur.
I downloaded the free Avast to keep my Computer Clean.
I have been in and out of hospital and do not remember receiving any
emails about taking money out of my account.
This sudden payment has now made me short on my rent payment.
Also I read in your thing about a $39.90 payment so why was $69.99
taken out of my account and i would like to STOP any more payments from occuring
Please reply ASAP to this email I am very annoyed this has happened
Thank You
Maxine

Installed Avast Free Mac Security on my iMac. After a week of use the computer started to work very slowly. Couldn't understand why. Then later checked ono Activity Monitor that Avast processes uses 99% of Mac's CPU. Removed Avast Antivirus Software, everything fine now. Just a little warning for those who's Mac suddenly started to freeze. First step, remove Avast Security. Regards

Back in 2014 I purchase an online Anti virus . I received on email 12/3/14 that my debit card was expired and I needed to update my information. I did not updated the information, because I did not want to renew. On 12/11/15 Avast debit my account for 64.99 . When I called customer support, I ask them how they charged my account with an expired card. The agents reply was "your bank gave us the information." (really?) They are aware that the banks renew card for 3 year expiration dates. After speaking with my bank Avast had to physical key in the information. I will be filing a complaint with the Attorney Generals Office. Be aware of Avast for Credit Card Fraud!

Hi my name laszlo bereczky and I live in australia queensland. On the 27th of november my daughter noticed that avast-nexway [protected] fra took money from her account 69.99 dollar. We never received any letter from avast about asking to renew our antivirus protection. Without our permission they took the money and we never received any order id. They could not have sent out any letters by email because our old email address is no longer working. We changed internet company and we never confirmed with avast the new email address. So now I can't even write a complaint letters because they asking me the order id witch I don't have one since I never made the order. And I don't see any other email that I can contact avast. The free 27 call service is just works inside america and I now have to talk to them by phone but it is difficult because of the time issues. Please help us we want our money back and we do not wish to stay or use avast antivirus protection anymore. We never get any letters from avast. Thank you laszlo bereczky