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CB Vehicle Rental and Leasing Avis My personal car damaged by Avis employee
Avis

Avis review: My personal car damaged by Avis employee

T
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12:04 pm EDT
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Avis employee at Shenandoah Airport in Virginia (SHD) backed into my parked car on 28 September at approx 2:30 local time while I was away in Europe. I learned of the incident from the Airport Security Officer who called me at 11:30pm (Italy time). No one from Avis contacted me even after I requested the owner of the Avis branch to call me.

The insurance company (Avis Group/Sedgwick) has been less than cooperative and has taken a long time to get my car damage appraised. No appraiser has visited me - and they asked ME to photograph the damage and email it to them. The estimate of repairs was for use of aftermarket parts, and I would like the car returned to pre-damage status with OEM parts. The insurance company refuses to include compensation for inconvenience - my car is my primary means for visiting my sales customers and my body shop cannot get me in for repairs until December. This entire experience has been awful, and I am considering never using Avis for my rental car needs (I use Avis/Budget exclusively for many years).

Desired outcome: I would like Corporate intervention, and compensation for inconvenience (3 months until repair complete), and for the insurance company to readjust their estimate of repairs to use OEM parts.

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Outrageous debit on car scratch
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