Avis
Reviews and Complaints

Booking ref: IT441105840. I am the tour operator who has organised the trip for the client and I have been on the phone with the client and the agent.
Pick up date: 17/9/2019
Time of Pick up 1030/1045

The client waited 3 hours at the car hire depot and there were no cars for her. She booked a specific group Audi 3 or similar Automatic however she was provided after 3 hours with a Fiat 500. She was not happy with the car however she had no alternative as she had to reach Lake Garda for a meeting. Because it was lunchtime, Avis staff closed the door and did not explain anything regarding the car or the Sat Nav which they have not been able to locate. The client has had no possibility but to accept the car. I then call Car Trawler agents for the car hire company and there are procedures apparently. They are a) that the client needs to be at the desk and needs to call them to verify the situation (which I had done already with the desk myself) b) If I needed to place a complaint, I had to wait 30 days c) The client should be at the desk for there to be any changes. Avis did not have the car which was a specific group booked by the client Audi 3 or similar, no automatic, and they said that of the client did not want it they could cancel even though they were in the middle of nowhere and had accessed the car hire company by taxi. They then got the Fiat 500 from the airport which was not in the state that the client would have accepted but she had to as they closed the door on her. Furthermore when I as the agent called Car trawler they kept on insisting about the procedures. Really! I cannot believe the complete lack of customer service, it is absolutely disgusting.

I as the tour operator either require a full refund and if not I require that the client is provided with a car which is within her car group in the next 4 days. Furthermore I expect an apology to the client and some compensation.

If you need further details call me on [protected]

Rosa Spatola

Good day, ,

Regard The mentioned above reservation, I had cancelled it when I reached the airport to receive the car because I didn't find the required car. And the company couldn't upgrade me or give me a better car. Therefore I have cancelled the reservation at the same time and this is a copy of the cancellation. Based on that the car didn't match. They except to refund me the money back and below is the cancellation . And as they mention that within two weeks as The maximum the money will be back. But unfortunately up-to-date I didn't receive my money back. Therefore kindly advise and help me to get my money back because they told me to contact you as Travel start

Found money deducted from my bank account for something called an 'etoll' with a monthly rental from Avis. I do not do tolls. When I called an 800# for 'etolls', I was told that it was for a rental in Illinois. I live in Ohio and have never been to Illinois.
Really? Theft from by bank account because Avis gave this company false information.
It is the weekend and the one agent who works the location I rent from does not believe in answering the phone. On my own and screwed by unethical Avis behavior.

I rented a vehicle from avis in ontdekkers street, Roodepoort in July. On the day I asked the consultant if there is insurance on the car. She said yes but did not disclose that there was a R16 000 excess, I thus was not given the opportunity to upgrade. On 25 July a guys drove in to me. After getting all the information from the party and his insurance company, I took the liability forms to you branch. The same agent refused to help me and said it is there car and they will fix it. I completed and accident report. Samantha which I think is the manager then wrote on the copy I asked for that Loutjie from head office will submit the claim to midway as he deal with that. It will take a week.

They refuse to let me speak to a manager and is unresponsive. Mi way is still waiting for the submission of the claim and every time I contact them I am ignored. There billing department keeps trying to deduct money from my account that is to be paid by the party that caused the accident.

And I am not the first client to complain about the bad service from Avis South Africa.

I would like this matter resolved. Mi-Way will pay the excess and damage to the car if it is submitted.

Would you please be so kind as to get back to me on this matter a.s.a.p.

I realized I left my cowboy boots and inside each boot was a bottle of lavender syrup (for my daughter's wedding). I dropped the car off on Thursday, August 15th, filed online on Friday, August 16th and went directly there on Saturday, August 17th. The guy looked in some room and said they weren't there. Then he looked in another place. Nothing. Hmmmm so I was upset. I asked to look in the car myself. Well imagine, the car was gone. A big ol' suburban (I doubt it was gone). So I said, "clearly my stuff was stolen ". He went outside and came back in with the boots. No lavender syrup! I told him whoever stole the stuff will be quite surprised that it's not alcohol. I will NEVER rent from AVIS again! My husband and I travel a lot and rent cars each time. NO MORE AVIS! Jerks! I shared this on my neighborhood email and in my friends' neighborhood emails (Lake Highlands, Dallas and Highland Park, Dallas).

We hired a vehicle from this company on 22 July 2019 and returned it four days later in perfect condition. The vehicle was accepted at Belfast City Airport by their staff and we were assured that the security deposit (approximately $2, 000 AUD) would be promptly reimbursed to our bank account.

After almost two weeks and several international phone calls later, this has not been received and we have been told that Budget/Avis can not (or will not) do anything about it.

Their staff were extremely rude and uncooperative.

We need help via the correct authorities to receive the funds from this unscrupulous operator.

Rental agreement Number : [protected]
AVIS WIZARD NUMBER : 6EQ81S

Agency collected from : Cabana Hotel, Umhlanga Rocks, Durban, South Africa on 11 July 2019

Resolution requested: Refund of the amount billed to me for damages: ZAR 2650 excluding VAT.

Full Description of the Incident:

I collected a VW Jetta from the rental agency, although I had booked a Audi A5, but was told that it was not available and I can never be guaranteed that I will get that car, but a car in a similar class that I had booked in was given to me.

I stated that I will take this, but wanted the car I had booked, and will let the manager know if I wanted to change the car.

Upon receiving the vehicle, the attendant gave me a yellow slip which stated that there were scratches on the car, and he stated that I needed to see these. At no time did the attendant look near the underside of the car to note any scratches or dents. I relied on the attendant to note the marks and write them on the yellow paper.

I called the office to state that I wanted to change the car, and was told to come in to the office to change it. I did this on July 15, 2019. The manager then swapped the Jetta for a Mercedes. Upon leaving the car, the attendant then did a detailed check and reported that there was a scratch on the lower end of the passenger side from door rim that he stated was not there before.

Pics here of the supposed damage: Note at this time, I had the vehicle for 4 full days only!

From the outside of the car, this cannot be noticed, unless you really bend to look for this, as it is located on the curve going into the underside of the car, below the door on the passenger side of the vehicle.
The manager asked me if of knew of the damage, and I stated that I could not have incurred this, as I was only on tarred roads and was on local runs and had been parking it in a secure rental that I had in Sherwood, Durban.

I was then asked to write and sign a statement that I was not aware of how the damage was caused and that I was not liable for these damages, and was told that this will be sorted out with AVIS.

I subsequently was given the next car, and this time I made a detailed video of the surface of the car, and the underside of it. and upon starting the car, noted that the tire warning light had come on. I alerted the attendant, who then filled in air on all the tires and the warning light went off.

During the rental time, this warning light kept coming on, ever so often and I had to constantly fill in air. The tire in question was on the back right side of the vehicle. Due to time constraints, I did not call the branch to change the car, as my holiday time was limited, and I had already taken too much time doing the exchange.

Upon leaving the vehicle at the King Shaka Airport, there were two attendants and one of them stated that we had a scratch mark on the rim of the tire that was not on the yellow slip that was given. I subsequently showed him the video of the car that I had taken on pick-up that showed the scratch mark, and the attendant accepted that!

I state that the response from the manager of AVIS Umhlanga is not good enough to verify that I am liable for this damage, as I would need more proof that due diligence was followed upon my acceptance of the vehicle for full inspection, both surface and under the carriage as was done on the return.

Signed digitally
Gnanambal Reddy
charmaine.[protected]@gmail.com

Further to this, this is my experience for 2 subsequent rentals from AVIS.

I have had two more rentals after this period. I picked up a VW Tiguan in Port Elizabeth on 22 July 2019, and there were no attendants to check the vehicle. I had to call in an attendant to check the vehicle with me, and again I videoed the entire vehicle, for any surface marks and dents!

Upon leaving this vehicle on 28 July at the Cape Town airport, I was followed into the terminal by the AVIS attendant to ask about a boot cover that was missing. The Tiguan that we hired was a 7 seater and we used this space for our 3 suitcases. We did not need the space for passengers. Upon receiving the vehicle we were not aware of any boot cover as all 7 seats were up, and we closed down the last row seats for boot space. No boot cover was present. I notified the attendant accordingly.

I then rented a vehicle on 28th July at Durban International airport, and again had to seek out an attendant to check the vehicle with me and issue a yellow slip showing scratches. I again videoed the entire car. Upon giving in the vehicle on the 29th July, I had no issues with the return as the attendant did not see any scratches.

As you can see, the service I received was far from satisfactory and very inconsistent.

August 3, 2019: I went to the US web site to rent a car at Boston Logan airport. When I arrived at the payment screen I entered my credit card information and it was reported as not not going through, try again. So I did - 5 times payment refused and invited to try again. I gave up and rented from Dollar. Now looking at my statement, all five charges have been posted! I do not have a contract nor a confirmation from Avis. I would like Avis to give me a credit back for these five charges, otherwise I need to wait until they actually post and then initiate an action from my card issuer - all that will take a lot of time and in the meantime I will have a large balance on my card just as I head into a two week trip and no credit available.

Good morning!

As I have already informed you, I never get the cars and I want my money back. The reason that I didn't get the cars is that I have no credit card to pay the deposit. For the same reason I want my money back for the ref numbers AE580337070 and AE580348110
I also want the money for the extra insurance.

I am very dissatisfied for the reason that you didn't accept my debit card for the deposit or cash. I believe that this fact hurts Dubai's tourism.

Please provide me with information about the day that I "ll get my money back. I want it as soon as possible because I run out of my vacation budget because of your procedures. I have to pay every day a taxi because we are 6 persons.

Thanks a lot

I had a confirmed reservation for a car. Pickup was scheduled for 11:30 PM July 24th. I was traveling that day from Albuquerque to Anchorage. My plane was delayed and I missed my connection in Denver for the flight to Anchorage. At 7:40 PM Alaska time I called the customer service desk for Avis at the airport. No one answered so I left a message stating I would not be arriving until aprox. 9:30 am on July 25th.
I left my number in case they needed to contacted me. When I arrived at the service desk at 9:30 am on the 25th I was told there was no car available for me and because I was late my reservation would no longer be honored. I was told there were no cars available but I could wait a few hours if I wanted to but I would have to pay prevailing price anyway. I had a reservation for an outing in Palmer AK at noon so I didn't have time to wait. I ended up renting a car from
Enterprise. The final cost was more than twice the price I had secured with Avis.
I feel I was treated very unfairly and would like avis to reimburse me for the difference between my quoted reservation with them and my cost for the car I had to rent from Enterprise. The Avis reservation was 478.81, my cost for same day rental at Enterprise was 1029.53. The difference is 550.72. This is the refund I am requesting
Lastly, the customer service agent at that location was completely unmoved by my situation and made it very clear she could care less. She said I could wait around for a few hours if I wanted to but there was nothing she could do for me so I might as well go somewhere else.

My wife rented a Grand Caravan through Avis at the SLC Airport. The van was extremely dirty, inside and out. When she travelled over 55 mph, the shook so bad she had to pull over. She returned to the airport to exchange the van and was met by many Avis employees who were Hispanic and could barely speak a word of English. They were really rude and pushy! Come on Avis! Considering what this van costs to rent for 2 weeks, this is very bad service!

I was at your location I believe July 25th at 1264 Chisholm Trail Round Rock Texas the guy at the counter was very rude to me we were arguing back and forth about a rental that I was trying to get and then I asked him could he speak a little better English he got very upset or upset told me I was racist told me to leave his store he did not have any cars for me

We picked up our prepaid rental car 2 hours late and were charged 50 gbp. They said there is a fee and the amount depends on how many cars they had in stock
The lot was full. They said they could put the money towards covering roadside assistance so we said ok after they said...you can dispute it but once you sign for the car, there is nothing you can do about it. We needed axar so signed it. Upon return they found a scratch on the plastic wheel well and charged us 380 gbp. We refused to sign for it because we didnt cause any damage. There was no dent or anything. This surely couod have been existing damage. The kid had to get on his hands and knees to find it. Avis insures their rental cars, so I want to be reimbursed if we are charged. They are gwtting paid at least 2x for this, not to mention the next sucker renting that doesnt get on their hands and knees to check under the car. Every year we come here a rental car company fraud us somehow. Someone needs to fix this. Thank you.

Avis is really a scam. It has charged extra for me and my boyfriend and when you call the customer care and ask them for refund, they are very rude and arrogant.
My boyfriend had rented the car for 2 days from ROCHESTER Airport and exactly on the day of the return we had a flight from ROCHESTER TO DALLAS, Avis charged extra $130 saying that we returned the car the next day which was not true because we took the flight and the next day we were in DALLAS. We called the customer care and they provided us with wrong email ID, It has been a month and still the issue has not been resolved.
I also rented car from Avis and they charged me extra $24 and when I tried calling them and reporting the issue, they were very rude as always and gave me the reason that I returned the car an hour late but I returned the car just on time because it was a SUNDAY and on Sunday they close at 1 and I returned at 12.19 and if I would have returned an hour late, it would have been closed.

On June 8, 2019 we were picked by a Budget shuttle to pick up our rental. The driver on Bus #6 at 1am was driving erract and at high speeds. The shuttle was over crowded and passengers were standing. People were swaying back and forth to his high speed including senior passengers. Further more there more than 30 people renting cars and there was only one clerk. Took us 2 hours to get our car. Unacceptable business.

Rented a Mitsubishi Outlander on 1-May-19 till 6-May-19 from Budget, New Rochelle Station on a International Driving License with total protection. On 6th May, had a tire blow out and was towed to a tire shop in Bloomsburg, PA. By Budget Road Side Assistance. Tire shop did not have a tire in inventory and said it will take two to three days. Budget did not provide a alternate car and left me stranded in Bloomsburg. Left with no option as everything was closing at 5 pm had to leave car behind and rented a new car from Enterprise as had a flight next day. After 10 days, Budget puts out a e- receipt for 1422 dollars compared to original cost of 387.
Rental charged from 1-May till 15th, although Budget towed the car back on 7th. Late return penalty, additional insurance charges, returning to a different location charged.

What are my rights as the car was not in a driving condition and Budget did not help me out despite having total coverage of LDW, cover myself and cover my liability.

It is 22:17 on a Friday night they have 4 people on duty, only 2 between budget and Avis, the other 2 at preferred.
NO manager and NO service .
They feel NOTHING
Well done Avis on living your core values
You SUCK
We tried speaking to one of the staff and she just said, well it is what it is, there were delayed flights
Surely they would know if flights are delays and make a plan.
Somehow Avis seems to think they have the monopoly and they do not need to go the extra mile

1.On 6 May 2019, when in transit between Needles and Flagstaff, my Budget hire car was damaged by another tourist in a parking lot at Seligman Chevron gas station. My wife and I were in the car when the Russian tourist parked next to us and banged her driver's door into our front passenger door. I took photos of : the dent caused in our door, the Russian's Sext hire car license plate and the Russian driver's driving license. When trying to phone various Avis/Budget helpline, I was unable to make contact with one of your agents to report the incident. This was very stressful during our journey.
2. On collecting our hire car at Palm Springs earlier on 5 May, I reported the lack of a rear screen wiper on the car. I have since driven through various rainstorms and found it difficult without the wiper to see out of the rear windscreen. This has also proved stressful.

Date:4/27/2019
Ref #:[protected]
Escalation Ticket # [protected]?
Made reservations online for a car and paid for the car rental online. I arrive at the airport and had a discussion with the representative about whether or not I wanted to gas up the car before returning to the airport or and I opted to have the airport gas up the car for a fee of $8 a day. I sign at the counter and was given the rental agreement and was told to go to the ground floor for keys and car. I received the car keys and was told car was in slot 28 and left the airport. Now prior to getting to the car, no one mentioned that this car was upgraded to a luxury car. Returned the car on the day scheduled and was given the receipt and reviewed the charges that no indications listed in regards to upgrades. I got on the plane & returned home. A Few days later, I happen to be looking over my account and discover that my credit card has additional charges... I call Avis and was advised the charge was for a gas charge and a upgrade for a luxury car. No information in regards to a rental upgrade was ever discussed with me when I picked up the car. I do not like the fact that my options to make the decision for an upgrade was taken from me. A change from the original agreement is something that I feel should be discussed with the individual that is picking up the car. Then I call customer service to dispute the charges and barely can get assistance for the issue. This whole experience was the worst car rental experience I have ever endured. In addition to that, I asked the representative for a name and number or email to escalate this issue so that this situation does not persist and was continuously told that there was no contact number or email that could be given. Then after speaking with this same representative for almost an hour he places me on hold and comes back with an escalation email that I can send disputes on which was avisdocuments@avisbudget.com. I go home and look this up and this was not accurate information given for disputes. Where does this ever happen? The whole process of the call and entire experience was unsatisfying and irritating. It was like pulling teeth to try to get information on how to go about escalating my concerns and for that it would be very difficult to get business from me again.