Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Avis unauthorized credit card charges and unethical behaviour
Avis

Avis review: unauthorized credit card charges and unethical behaviour

P
Author of the review
6:47 pm EDT

Date of the incident: 29-09-2019
unauthorized credit card charges and unethical behaviour: I've dropped Avis rental car at 8:05 am on the Avis parking with customer service reviewed all damages on the car and comparing pictures and paperwork provided by other customer service. We agreed that all damages are on the car are from previous clients and I've signed what we discussed on the tablet.
The invoice in total is Euro 1, 132.22 for two day car rental for Peugeot 3008 or similar.
Actual voucher provided to me suppose to be Euro 14.99 with confirmation from the rental company before I've rented there are no extra charges.
Discrepancies:
a. car was return by 8:05 am not at 9:30 am as per invoice. Evidence could be provided.
b. Car had well marked dents with pictures taken by me and my wife which were reviewed with customer service, car was also driven 95% on highways without any issues or problems park on private parking on nights. There is over Euro 863 charge for damages.
c. charge for Euro 175 to return in the airport was added without my knowledge or explanation.
Desirable solution: refund all charges, provide information what disciplinary action would be taken against customer service and what training would be provided to customer service to provide professional service.

The invoice is attached

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Avis reviews & complaints

Avis - Outrageous debit on car scratch 18
Avis - improper charges
Avis - Avis Frankfurt airport: unauthorized charges to credit card 22
Avis - Avis is a scam liars cheats 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Avis - insurance fraud, hail damage 2
Avis - Rental car
Avis - Car rental
Avis - over charge 3
Avis - unauthorized credit card charges/misrepresentation 1
Avis - shuttle pick up at laguardia airport nyc
View all Avis reviews and complaints

  1. Avis Contacts

  2. Avis phone numbers
    +1 (800) 352-7900
    +1 (800) 352-7900
    Click up if you have successfully reached Avis by calling +1 (800) 352-7900 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (800) 352-7900 phone number Click down if you have unsuccessfully reached Avis by calling +1 (800) 352-7900 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (800) 352-7900 phone number
    USA & Canada
    +1 (800) 288-8888
    +1 (800) 288-8888
    Click up if you have successfully reached Avis by calling +1 (800) 288-8888 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (800) 288-8888 phone number Click down if you have unsuccessfully reached Avis by calling +1 (800) 288-8888 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (800) 288-8888 phone number
    Mexico
    +44 808 284 5566
    +44 808 284 5566
    Click up if you have successfully reached Avis by calling +44 808 284 5566 phone number 0 0 users reported that they have successfully reached Avis by calling +44 808 284 5566 phone number Click down if you have unsuccessfully reached Avis by calling +44 808 284 5566 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +44 808 284 5566 phone number
    United Kingdom
    +353 214 281 111
    +353 214 281 111
    Click up if you have successfully reached Avis by calling +353 214 281 111 phone number 0 0 users reported that they have successfully reached Avis by calling +353 214 281 111 phone number Click down if you have unsuccessfully reached Avis by calling +353 214 281 111 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +353 214 281 111 phone number
    Ireland
    +61 293 539 000
    +61 293 539 000
    Click up if you have successfully reached Avis by calling +61 293 539 000 phone number 6 6 users reported that they have successfully reached Avis by calling +61 293 539 000 phone number Click down if you have unsuccessfully reached Avis by calling +61 293 539 000 phone number 4 4 users reported that they have UNsuccessfully reached Avis by calling +61 293 539 000 phone number
    20%
    Confidence score
    Australia
    +64 95 263 258
    +64 95 263 258
    Click up if you have successfully reached Avis by calling +64 95 263 258 phone number 0 0 users reported that they have successfully reached Avis by calling +64 95 263 258 phone number Click down if you have unsuccessfully reached Avis by calling +64 95 263 258 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +64 95 263 258 phone number
    New Zealand
    +43 800 104 407
    +43 800 104 407
    Click up if you have successfully reached Avis by calling +43 800 104 407 phone number 0 0 users reported that they have successfully reached Avis by calling +43 800 104 407 phone number Click down if you have unsuccessfully reached Avis by calling +43 800 104 407 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +43 800 104 407 phone number
    Austria
    +32 27 306 211
    +32 27 306 211
    Click up if you have successfully reached Avis by calling +32 27 306 211 phone number 0 0 users reported that they have successfully reached Avis by calling +32 27 306 211 phone number Click down if you have unsuccessfully reached Avis by calling +32 27 306 211 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +32 27 306 211 phone number
    Belgium
    +45 33 268 080
    +45 33 268 080
    Click up if you have successfully reached Avis by calling +45 33 268 080 phone number 0 0 users reported that they have successfully reached Avis by calling +45 33 268 080 phone number Click down if you have unsuccessfully reached Avis by calling +45 33 268 080 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +45 33 268 080 phone number
    Denmark
    +358 104 362 200
    +358 104 362 200
    Click up if you have successfully reached Avis by calling +358 104 362 200 phone number 0 0 users reported that they have successfully reached Avis by calling +358 104 362 200 phone number Click down if you have unsuccessfully reached Avis by calling +358 104 362 200 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +358 104 362 200 phone number
    Finland
    +33 170 922 020
    +33 170 922 020
    Click up if you have successfully reached Avis by calling +33 170 922 020 phone number 0 0 users reported that they have successfully reached Avis by calling +33 170 922 020 phone number Click down if you have unsuccessfully reached Avis by calling +33 170 922 020 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +33 170 922 020 phone number
    France
    +49 695 007 0020
    +49 695 007 0020
    Click up if you have successfully reached Avis by calling +49 695 007 0020 phone number 0 0 users reported that they have successfully reached Avis by calling +49 695 007 0020 phone number Click down if you have unsuccessfully reached Avis by calling +49 695 007 0020 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +49 695 007 0020 phone number
    Germany
    +39 645 210 8391
    +39 645 210 8391
    Click up if you have successfully reached Avis by calling +39 645 210 8391 phone number 0 0 users reported that they have successfully reached Avis by calling +39 645 210 8391 phone number Click down if you have unsuccessfully reached Avis by calling +39 645 210 8391 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +39 645 210 8391 phone number
    Italy
    +31 882 847 000
    +31 882 847 000
    Click up if you have successfully reached Avis by calling +31 882 847 000 phone number 0 0 users reported that they have successfully reached Avis by calling +31 882 847 000 phone number Click down if you have unsuccessfully reached Avis by calling +31 882 847 000 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +31 882 847 000 phone number
    Netherlands
    +47 81 533 044
    +47 81 533 044
    Click up if you have successfully reached Avis by calling +47 81 533 044 phone number 0 0 users reported that they have successfully reached Avis by calling +47 81 533 044 phone number Click down if you have unsuccessfully reached Avis by calling +47 81 533 044 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +47 81 533 044 phone number
    Norway
    +48 225 726 565
    +48 225 726 565
    Click up if you have successfully reached Avis by calling +48 225 726 565 phone number 0 0 users reported that they have successfully reached Avis by calling +48 225 726 565 phone number Click down if you have unsuccessfully reached Avis by calling +48 225 726 565 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +48 225 726 565 phone number
    Poland
    +351 211 201 936
    +351 211 201 936
    Click up if you have successfully reached Avis by calling +351 211 201 936 phone number 0 0 users reported that they have successfully reached Avis by calling +351 211 201 936 phone number Click down if you have unsuccessfully reached Avis by calling +351 211 201 936 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +351 211 201 936 phone number
    Portugal
    +7 495 775 3920
    +7 495 775 3920
    Click up if you have successfully reached Avis by calling +7 495 775 3920 phone number 0 0 users reported that they have successfully reached Avis by calling +7 495 775 3920 phone number Click down if you have unsuccessfully reached Avis by calling +7 495 775 3920 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +7 495 775 3920 phone number
    Russia
    +34 902 135 531
    +34 902 135 531
    Click up if you have successfully reached Avis by calling +34 902 135 531 phone number 0 0 users reported that they have successfully reached Avis by calling +34 902 135 531 phone number Click down if you have unsuccessfully reached Avis by calling +34 902 135 531 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +34 902 135 531 phone number
    Spain
    +46 770 820 082
    +46 770 820 082
    Click up if you have successfully reached Avis by calling +46 770 820 082 phone number 0 0 users reported that they have successfully reached Avis by calling +46 770 820 082 phone number Click down if you have unsuccessfully reached Avis by calling +46 770 820 082 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +46 770 820 082 phone number
    Sweden
    +41 848 811 818
    +41 848 811 818
    Click up if you have successfully reached Avis by calling +41 848 811 818 phone number 0 0 users reported that they have successfully reached Avis by calling +41 848 811 818 phone number Click down if you have unsuccessfully reached Avis by calling +41 848 811 818 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +41 848 811 818 phone number
    Switzerland
    +90 216 444 9628
    +90 216 444 9628
    Click up if you have successfully reached Avis by calling +90 216 444 9628 phone number 0 0 users reported that they have successfully reached Avis by calling +90 216 444 9628 phone number Click down if you have unsuccessfully reached Avis by calling +90 216 444 9628 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +90 216 444 9628 phone number
    Turkey
    +380 445 022 010
    +380 445 022 010
    Click up if you have successfully reached Avis by calling +380 445 022 010 phone number 0 0 users reported that they have successfully reached Avis by calling +380 445 022 010 phone number Click down if you have unsuccessfully reached Avis by calling +380 445 022 010 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +380 445 022 010 phone number
    Ukraine
    +86 216 229 1119
    +86 216 229 1119
    Click up if you have successfully reached Avis by calling +86 216 229 1119 phone number 0 0 users reported that they have successfully reached Avis by calling +86 216 229 1119 phone number Click down if you have unsuccessfully reached Avis by calling +86 216 229 1119 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +86 216 229 1119 phone number
    China
    +852 28 822 927
    +852 28 822 927
    Click up if you have successfully reached Avis by calling +852 28 822 927 phone number 0 0 users reported that they have successfully reached Avis by calling +852 28 822 927 phone number Click down if you have unsuccessfully reached Avis by calling +852 28 822 927 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +852 28 822 927 phone number
    Hong Kong
    +91 124 472 4850
    +91 124 472 4850
    Click up if you have successfully reached Avis by calling +91 124 472 4850 phone number 0 0 users reported that they have successfully reached Avis by calling +91 124 472 4850 phone number Click down if you have unsuccessfully reached Avis by calling +91 124 472 4850 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +91 124 472 4850 phone number
    India
    +62 213 142 900
    +62 213 142 900
    Click up if you have successfully reached Avis by calling +62 213 142 900 phone number 0 0 users reported that they have successfully reached Avis by calling +62 213 142 900 phone number Click down if you have unsuccessfully reached Avis by calling +62 213 142 900 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +62 213 142 900 phone number
    Indonesia
    +81 120 311 911
    +81 120 311 911
    Click up if you have successfully reached Avis by calling +81 120 311 911 phone number 0 0 users reported that they have successfully reached Avis by calling +81 120 311 911 phone number Click down if you have unsuccessfully reached Avis by calling +81 120 311 911 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +81 120 311 911 phone number
    Japan
    +60 376 282 300
    +60 376 282 300
    Click up if you have successfully reached Avis by calling +60 376 282 300 phone number 0 0 users reported that they have successfully reached Avis by calling +60 376 282 300 phone number Click down if you have unsuccessfully reached Avis by calling +60 376 282 300 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +60 376 282 300 phone number
    Malaysia
    +63 27 184 061
    +63 27 184 061
    Click up if you have successfully reached Avis by calling +63 27 184 061 phone number 0 0 users reported that they have successfully reached Avis by calling +63 27 184 061 phone number Click down if you have unsuccessfully reached Avis by calling +63 27 184 061 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +63 27 184 061 phone number
    Philippines
    +966 14 761 300
    +966 14 761 300
    Click up if you have successfully reached Avis by calling +966 14 761 300 phone number 0 0 users reported that they have successfully reached Avis by calling +966 14 761 300 phone number Click down if you have unsuccessfully reached Avis by calling +966 14 761 300 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +966 14 761 300 phone number
    Saudi Arabia
    +65 67 371 668
    +65 67 371 668
    Click up if you have successfully reached Avis by calling +65 67 371 668 phone number 0 0 users reported that they have successfully reached Avis by calling +65 67 371 668 phone number Click down if you have unsuccessfully reached Avis by calling +65 67 371 668 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +65 67 371 668 phone number
    Singapore
    +27 113 878 431
    +27 113 878 431
    Click up if you have successfully reached Avis by calling +27 113 878 431 phone number 0 0 users reported that they have successfully reached Avis by calling +27 113 878 431 phone number Click down if you have unsuccessfully reached Avis by calling +27 113 878 431 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +27 113 878 431 phone number
    South Africa
    +82 261 470 209
    +82 261 470 209
    Click up if you have successfully reached Avis by calling +82 261 470 209 phone number 0 0 users reported that they have successfully reached Avis by calling +82 261 470 209 phone number Click down if you have unsuccessfully reached Avis by calling +82 261 470 209 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +82 261 470 209 phone number
    South Korea
    +886 36 565 990
    +886 36 565 990
    Click up if you have successfully reached Avis by calling +886 36 565 990 phone number 0 0 users reported that they have successfully reached Avis by calling +886 36 565 990 phone number Click down if you have unsuccessfully reached Avis by calling +886 36 565 990 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +886 36 565 990 phone number
    Taiwan
    +66 225 111 312
    +66 225 111 312
    Click up if you have successfully reached Avis by calling +66 225 111 312 phone number 0 0 users reported that they have successfully reached Avis by calling +66 225 111 312 phone number Click down if you have unsuccessfully reached Avis by calling +66 225 111 312 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +66 225 111 312 phone number
    Thailand
    +971 42 245 219
    +971 42 245 219
    Click up if you have successfully reached Avis by calling +971 42 245 219 phone number 0 0 users reported that they have successfully reached Avis by calling +971 42 245 219 phone number Click down if you have unsuccessfully reached Avis by calling +971 42 245 219 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +971 42 245 219 phone number
    UAE
    +54 114 378 9640
    +54 114 378 9640
    Click up if you have successfully reached Avis by calling +54 114 378 9640 phone number 0 0 users reported that they have successfully reached Avis by calling +54 114 378 9640 phone number Click down if you have unsuccessfully reached Avis by calling +54 114 378 9640 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +54 114 378 9640 phone number
    Argentina
    +55 800 725 2847
    +55 800 725 2847
    Click up if you have successfully reached Avis by calling +55 800 725 2847 phone number 0 0 users reported that they have successfully reached Avis by calling +55 800 725 2847 phone number Click down if you have unsuccessfully reached Avis by calling +55 800 725 2847 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +55 800 725 2847 phone number
    Brazil
    +56 27 953 900
    +56 27 953 900
    Click up if you have successfully reached Avis by calling +56 27 953 900 phone number 0 0 users reported that they have successfully reached Avis by calling +56 27 953 900 phone number Click down if you have unsuccessfully reached Avis by calling +56 27 953 900 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +56 27 953 900 phone number
    Chile
    +57 16 104 455
    +57 16 104 455
    Click up if you have successfully reached Avis by calling +57 16 104 455 phone number 0 0 users reported that they have successfully reached Avis by calling +57 16 104 455 phone number Click down if you have unsuccessfully reached Avis by calling +57 16 104 455 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +57 16 104 455 phone number
    Colombia
    +51 14 341 111
    +51 14 341 111
    Click up if you have successfully reached Avis by calling +51 14 341 111 phone number 0 0 users reported that they have successfully reached Avis by calling +51 14 341 111 phone number Click down if you have unsuccessfully reached Avis by calling +51 14 341 111 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +51 14 341 111 phone number
    Peru
    +58 22 615 556
    +58 22 615 556
    Click up if you have successfully reached Avis by calling +58 22 615 556 phone number 0 0 users reported that they have successfully reached Avis by calling +58 22 615 556 phone number Click down if you have unsuccessfully reached Avis by calling +58 22 615 556 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +58 22 615 556 phone number
    Venezuela
    +1 (501) 312-9000
    +1 (501) 312-9000
    Click up if you have successfully reached Avis by calling +1 (501) 312-9000 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (501) 312-9000 phone number Click down if you have unsuccessfully reached Avis by calling +1 (501) 312-9000 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (501) 312-9000 phone number
    Manager
    +1 (973) 496-3916
    +1 (973) 496-3916
    Click up if you have successfully reached Avis by calling +1 (973) 496-3916 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (973) 496-3916 phone number Click down if you have unsuccessfully reached Avis by calling +1 (973) 496-3916 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (973) 496-3916 phone number
    +1 (530) 566-9835
    +1 (530) 566-9835
    Click up if you have successfully reached Avis by calling +1 (530) 566-9835 phone number 0 0 users reported that they have successfully reached Avis by calling +1 (530) 566-9835 phone number Click down if you have unsuccessfully reached Avis by calling +1 (530) 566-9835 phone number 0 0 users reported that they have UNsuccessfully reached Avis by calling +1 (530) 566-9835 phone number
    More phone numbers
  3. Avis emails
  4. Avis address
    Six Sylvan Way, Parsippany, New Jersey, 07054, United States
  5. Avis social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024
Avis Category
Avis is ranked 8 among 118 companies in the Vehicle Rental and Leasing category
#06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis #09 Budget Rent A Car Budget Rent A Car #10 CarTrawler CarTrawler

Most discussed complaints

Outrageous debit on car scratch
4
(opinions to this review)
 Avis rental car Italy 3/10/24--3/19/24
1
(opinions to this review)
Avis Alternatives
Go X Scooter Rental 1 review Careem 629 reviews AutoRentals 10 reviews Move My Car 1 review CarRental8 1 review