A&W Restaurants’s earns a 1.2-star rating from 199 reviews, showing that the majority of diners are dissatisfied with meals.
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Bad service
This is about the location near Superstore.
I just noticed that one girl looked over or away from my friend while taking her order, very little to no eye contact. I thought that was really rude. Neither did she acknowledge my presence, and I was standing right there too. Here's a tip to the manager: hire people who aren't rude or selective in their service. They don't have to be overly nice, but they can't be rude like that either.
I noticed her being really nice to the customers after us, even though we did nothing to provoke her rudeness, except maybe looking the way we do, which is like people.
Lucky for me there's another A&W in town, where there's actually nice service, and the workers seem happier to be there.
If the owners looked at both locations they would see the differences right away.
Lucky for A&W, they still have a customer, but only because of the other location.
Cold and very dry
I ordered a Mama Burger an hour ago (14 May 2010 at 3:45 PM) and it was ready before I even paid for it. It was COLD and VERY DRY and I was very disappointed.
I did not complain to the gentleman who served me (Dean was his name) as I am sure he was aware that this burger was made long before I ordered it.
Regards,
Ralph
You didnt complain...you just wanted him to read your mind? Whatever. This is NOT helpful at all
Poor management
The A&W's in Whitehorse YT, Smithers BC, Burns Lake BC, Cache Creek BC, Hope BC, Chase BC, Kamloops BC, Golden BC, Revelstoke BC, Armstrong BC, Vernon BC, and Fernie BC, are all owned by the same franchisee. If you have any complaints about these stores, contact the franchisee's head office @ [protected] and ask to speak to Patti Farmer. If you are...
Read full review of A&W Restaurants and 7 commentsFood poisoning
I ate there on January 30, 2010 and ended up in the hospital with food poisoning. This was the only thing I ate that day so I know it was from the resturaunt. When I called the store the manager on duty just said, I will let the lead manager know. She didn't want my name, number or any other info. I contact their corporate headquarters, not sure if they...
Read full review of A&W RestaurantsLack of cleanliness
Once again I took heed to everyone and decided to give A&W another chance...THEY SCREWED UP AGAIN PEOPLE! I ordered the limade thing which DOES come in a mug.When it arrived to my table I was pleasently suprised that it tasted pretty good although im not much of a fizzy soda taste.About midway through my sip I discover locks of hair floating in my drink OH and BTW served by the same waitress I had the 1st time I visited.Now It wouldn't be as much of a big deal if it were just a strand of hair, but to have locks of it just is poor effort on their part and plain disgust! Im sorry to say but A&W is out of my list in restaurants I like.If there are any new suggestions on new places to eat in the superior WI area that people would like to reccomend I would gladly vist them and give my opinion.Thanks
Terrible service awful/// From toronto, at yonge and eglinton RIO CAN plaza. She first took money from me touched everything and then began preparing burger for me. I couldnt hold myself and told her to exchange and wear gloves otherwise i want my money back. SHe did the way i said but i will never ever go to this disgusting and unhygenic place moreover there foog is terribleeee buee
Debit cards
Does anyone know if A&W provides facilities for customers to pay via debit or credit card in Malaysia? I was told they dont accept but I cant find any notice to indicate this on either the bank(s) website or A&W website.
We found the staff quiet rude when we enquired. Not having enough cash to buy food we decided to walk across the road to withdraw cash and coming back to have breakfast there (being a 24 hour A&W-unfortunately does not have an ATM machine in the building) leaving our park car in the compound but was told we couldn't as we are not customers.
Have we been treated right as customers ?
The complaint has been investigated and resolved to the customer’s satisfaction.
Restaurants do not usually have ATMs
Visited june 14, 2009
Sunday morning my wife and I decided to go for breakfast at the A &W Restaurant in Salmon Arm, BC. We ordered our food and coffee and my wife took our tray over to the station to put cream in her coffee. There was a silver insulated jug there, with a screw top with cream in it. My wife tried to pour the cream but none came out. She then partly twisted the lid and tried to pour it and the whole lid came off spilling cream everywhere. No staff tried to help us, so we managed to clean up the mess with napkins. We sat down to have our breakfast to find that both our bacon and egger and sausage and egger were cold, at this point, my wife started to cry, mostly from embarrassment but our morning out, (which we have few of together), was completely ruined...we did eat our cold breakfast, and as I finished my coffee, could see that the cup I was drinking from was dirty...I was offered another cup of coffee, which I declined. This is probably the worst, eating-out experience my wife and I have ever had, and will not return.
The complaint has been investigated and resolved to the customer’s satisfaction.
They have opened a Branch in Inver Grove Heights, MN, in August. They charge you a lot more than what it says on the board. Then they say, corporate gave us the board, but we don't have the product to double charge you. There is no where to call and complain. T
She started to cry about that. Somebody needs to grow up and deal with things.
Disgusting food!!
If you ever happen to have the misfortune of having to eat in Blanding, Utah do yourself a favor and buy your food at one of the two grocery stores. I ordered two hot dogs ($1.10 each, so that should have been my first clue) and I only managed to force one down my throat. First of all, if you're expecting condiments on your plain hot dog you better like ketchup and mustard packets because that's all they've got. Second, my hot dog was rubbery. It was like they found a hot dog laying around somewhere and threw it in a microwave for too long. Third, the bun was cold. They don't even know how to thaw out buns in that town. Fourth, the bun on my other hot dog, the one I threw in the trash, was moist, wrinkly, and steaming! Again, they probably just threw it in the microwave. Fifth, the cashier didn't know how to make eye contact or communicate with me since the words "I'd like two hot dogs" took multiple explanations. Sixth, I also ordered the menu item "Classic Float", and the cashier didn't even know what I was talking about. I had to point to the menu and say, "the Classic Float! It's right there!"! Seventh, the kid working the grill was leaning against a wall text messaging someone and when the cashier told him what to make he looked up like a deer in headlights with his bleach tipped hair and said, "huh?". Eighth, as I'm waiting for my food I hear them call out an order number, "201", so the person with 201 gets their food. A few minutes later I hear, "201". WTF? Then a few minutes later I hear, "202", and the person with 202 gets their food (me). Then a few minutes later, again, "202". Seriously, this place is a joke. It's about what you'd expect from such a small, and forgive the language but it's true, inept town.
Perhaps I should take it easy on them. They appear to be new to the site. How can I blame them for running amok? Have we not all done the same?
Take your thumbs out of your ### and use that hand to click through some of the other comments on this thread. You'll see that I've gone weeks without commenting here. I've also recommended other places to eat in Blanding. In short - shut the ### up cause you don't know ###.
You consider that "still ### after three months" how?
I've moved on, ###s. When people comment I respond.
I usually get good service, too. Previous to this visit I had never had a problem with any other A&W.
"Am I correct in assuming that the people you had to deal with at A&W were children / young adults?"
You are very correct in assuming that. Sophomores or juniors in high school if I had to guess.
Great story, diemy.
Look what a week and a half away from this thread can do. Down to number 8.
Here comes the Hofstetter, murderer!
Damn. I sent a PM to that fake Tillo. (Don't worry, real Jason Tillo, it wasn't anything important).
...starting ...NOW!
My one week ban on this thread is now back in effect. For any reason. No more A&W!
...starting ...NOW!
The very first time I ever interacted with Tracy (she talked to me, not the other way around) she was rude so you both can just go ### yourselves. Preferably together. Check page 5 of this complaint. I don't mind breaking my agreement of not talking to/about her since she's apparently not coming back to this site (what a shame) and her mother is now making up truth instead of dealing with the real truth.
Tillo, you are right. I'm sorry. She did send me a PM. I didn't take as a threat, however. I took it as someone being an idiot.
shoelady,
You want to get the record straight? Here it is.
Tracy "liked" me? So why did she, unprovoked, post this about me?
"Jay meet mrs. quigles. She's a husker too. Both from Nebraska the corn husker state.
However, she travels alot and sells her wares on the road. She's not your average MRS either. I can't go into details, but she doesn't like A&W in Utah very much. She said their hot dogs got stuck somewhere.. throat I think or maybe - nah, not there. Hot dog was too small for a cavern."
Like I said to her, if she's going to act like SATAN (by insulting me the exact same way SATAN was insulting me) she should expect to be treated like SATAN. Unless I accused her of being SATAN somewhere and I just don't remember it (feel free to correct me) I believe the record is now straight.
Damn, I couldn't last one day away from this thread but clarification is needed before my good name is besmirched.
"Mr Squiggles was one of your vicims of that PM."
I am aware of no such PM. I am not a victim of anyone's threat or any other kind of ###. Assuming there is some sort of Tracy/shoelady/etc. (which I don't care about) connection and that Tracy naming me in two of her "complaints" has somehow silenced me is absolute ###. The fact that I agreed to stop talking to/about Tracy the day after she made those complaints is pure coincidence since I didn't know about those complaints until a few hours after I made the agreement with her. I probably wouldn't have decided to ignore her if I had read those posts. However, I'm sticking to it.
"mrsquigles, my first husband's grandparents were Navajo. We visited them in 2000."
Ah. It's a very pretty area.
...just not many good places to eat
sidenote: this thread needs to die down already. i only try to comment on my own complaint when someone posts something that i feel is worth responding to or if i feel i need to defend myself from a comment. with that, i am going to try to not comment AT ALL for one entire week. open season, everyone! take your best shot! wish me luck!
Nonnie, what were you in Blanding for if you don't mind me asking? Monument Valley? Just curious.
"Even if I told people about bad food or service, it wouldn't mean a thing unless they were in the same town. So if your A&W had bad service, mine didn't. Understand why I don't complain? It's not worth the aggravation of holding it in til you get to a computer. I'd rather vent to the manager and then forget it."
I can certainly understand that. If, by chance, however, someone ever traveled through there, I would suggest they go to Big B's instead.
"One last thing, I'm building a compost heap for my garden. It's huge this year! So I'll be outside for around 3 hours getting some fresh air. Something you don't know how to do."
Good for you. Bye.
You're a good sport, Nonnie.
Before going to that A&W I had nothing bad to say about any A&W (except for one in Sacrament that didn't have…get this...A&W root beer). I'm satisfied with this complaint and the exposure or lack thereof that it will receive, a sentiment I've expressed before which I'm surprised you hadn't caught in all your lurking. This complaint is nothing more or less than what it is, an anonymous complaint being read by anonymous people, most of which will probably never go to Blanding anyway. I knew this when I wrote it. So as far as "the brightest move" goes, I guess I'd have to say I wasn't really trying to change anything, just inform people about a bad experience I had. Nothing more. Nothing less. If you ever happen to go somewhere that serves inedible food, please tell others about it.
One last thing.
"Complaining about a hot dog to begin with when he already ate it is just silly."
So you complain about food BEFORE you eat it? That makes sense.
But keep on posting. You've obviously got something to get off your chest so I'll stop interrupting.
"I've been here for months on and off reading your trivial complaints and ridiculous comments. If you folks had any sense, you'd go outside of the cave and brighten up in the sunlight. Living in front of your computer screens is certainly not healthy and living indoors 24/7 is not healthy at all."
I guess I just don't understand how these sentences can exist right next to each other without the ever present brick of hypocrisy slamming you right in the face.
Says the user with 87 comments in 4 days.
Oh wait, let me guess - your comments were the only 87 on this entire website that were actually worth posting. I know your type.
ghostbuster, i think that might be a different fast food joint. i don't think i've ever seen those burgers at an a&w.
"Wow Squigles, your complaint finally got some comments, but I didn't really think that people would come and post on it just to be rude and mean."
Doesn't surprise me at all. This complaint of mine popped up in the "Wide Speculation" menu a while back but after a while it went away. When SATAN came around he gave it new life. I suspect if the trend continues it will be deleted. Boo hoo.
Corporal Labue, superbowl, and shoelady200, you're going to have to be a little more original than that if you really want my attention. But feel free to post your brains out here if that's what keeps your my3cunts wet.
"i guess theres no point for Pm's"
I guess not.
Who have I banned?
read my comment right above yours xstein88, that's the point
XsteiN188,
did i ask for my money back?
Why thank you, ginger. On page 1 of this complaint I gave my basic reasons for complaining. And I quote:
"You know what, my complaint boils down to this:
1) I had to repeat my order 3 times
2) I had to point to my order on the menu
3) My food wasn't edible"
"Next time, take a moment to find that info and report them to the proper people."
You are definitely right about that. That didn't cross my mind but I probably wouldn't have done it anyway. That may seem odd but I see the complaint that I made as taking this as far as I care to take it anyway. $2.00 that I didn't ask to have refunded. Not a huge deal. I just wanted people to know about it.
Big B's is my choice of dining anytime I have to go to Blanding again.
Hey, did anyone notice Blanding is making national headlines now?
http://news.google.com/news?source=ig&hl=en&rlz=&=&q=blanding&um=1&ie=UTF-8&sa=N&tab=wn
Most interesting. No. I had nothing to do with it. That's just how they roll in Blanding, I guess.
En memoriam.
Tracy, I've addressed that issue at least 3 times already. I know there are 6 pages of comments and that's kind of a lot to read through but put forth maybe a little bit of effort and I'm sure you'll realize you don't actually have anything to add to this thread. But keep giving it your best effort if you feel you must.
A silence filled the air - followed by a long and deserved sigh of relief by everyone.
"I work when I want to work and don't work when I don't have to. I have people working for me. I am the boss. I sign the checks. You are not, mrs. squigles. You are a LOSER!"
That doesn't really sound like the lifestyle of a private investigator, which you've claimed to be. Are you sure you're being 100% honest here? Not that I have any reason to doubt. You're usually very forthright and genuine.
The reports of my death are greatly exaggerated.
I heard a lot that I was going to die. I don't think it's actually happened though. Perhaps it's just not in my cards.
How many comments did you manage to squeeze in today while running your "corporation"?
Ha ha
Next week came and went and now I'm dead. Now what? FOAD?
Ohhhhhh, OK. Done. Now what?
"You can't do better than that pitiful newspaper remark? "
Nope. I guess not. Now what?
Just keep believing that, SATAN, and maybe someday you'll build up the nerve to move out of your basement and get a paper route.
And again, thank God for the check-all-delete combination. Your PM's are very flattering.
SATAN, Principissa, and EileenBB11. my3cunts.
SATAN - Not everyone who travels for work is a salesman but thanks for pasting my explanation about why you're a ###ing idiot (more words to describe you aren't necessary).
190 comments in three days, huh? They're really keeping you busy at that office job aren't they? You must do something very important. Or is this how you spend your vacation time?
"Dickless, what does all that cut and pasting you did have to do with my gender? It doesn't prove a thing."
Well, [censored], I guess I have to explain since you apparently can't comprehend a simple back and forth conversation of which you make up one half. You said I assumed too much by saying you were a guy, then I pointed out (didn't copy and paste anything) all of your assumptions, which were many.
So - ### you.
And no, I never said I was a traveling salesman. Show me where I said that. That's right. You can't. Because as is well established you are a ###ing idiot.
I never said I was a traveling salesman.
Well, I've gotta hit the road.
Oh no, here comes dead man's curve! The tarot cards were right!
LULZ
"You assume too much which makes YOU the ### compared to me. ### OFF [censored], fat ###."
I assume too much? Why, because I keep calling you a guy?
Let's go through your brilliant assumptions, shall we?
First - you say I was a lawyer because you "...read it on another board." Ha ha ha, I could really just stop there but I'll go on.
Second - you say I'm a mormon.
Third - you say I'm a traveling salesman
Fourth - you say I'm fat
Fifth - you say I eat out at fast food every day
Sixth - you say I have a family
But God forbid I assume you're a guy because that would just be an over the top ridiculous assumption, right?
Oh yeah, in case you forgot already, "I read it on another board". HAHAHAHA! I can never get enough of that one.
Conclusion, and I repeat, you are a ###ing idiot.
But now I really do have to go to bed because I have to work tomorrow - a concept I'm not sure you're familiar with. What time is it in Miami right now, 4am? Good luck with that. [censored]. Enjoy the last word. Make it a good one! Maybe someone else will give you attention after me. You need it.
Hey tarot guy (more laughable than being mormon, which i guess I'm going to let you keep believing), I don't eat out every night but how do you expect me to eat at home when I'm traveling for work and in a hotel? Why the ### do you think I'm in the middle of ###ing nowhere?! God, you really are a ###ing idiot aren't you?! Jesus Christ, you're an idiot. There's not really any other explanation. You are a ###ing idiot and always will be. Check your cards (because, you know, that's what smart people do), they'll tell you "Tarot cards never lie and you are and always will be a ###ing idiot. No matter what screen name you use. No matter how dark and mysterious you think you are. No matter what - you're just a ###ing idiot".
Big B's has good food. Which is where I ate tonight. I said that 3 pages ago. [censored].
"Smart people, warlocks, witches, etc."
Ha ha ha, that was actually pretty funny.
But you're right, I do need to go to bed. See ya 'round, "SATAN" (or whatever your previous screen name was/is). And stick around, keep things interesting around here.
Seriously, what kind of a [censored] reads tarot cards and on top of that brags about it?
Bye. Have fun reading tarot cards and thinking up a new screen name for tomorrow and another 80+ comments. [censored]. I think your dog needs you to get back to sucking its dick now.
Ha ha, I said I was bored, I didn't say I wasn't going to keep calling you an idiot. Idiot.
Here's a tarot reading for you. In the future you will be what you are now. A [censored].
Oh, burn, SATAN! You got me with that one! Man, that headline was just full of zingers!
Get it? Burn. Like, in hell and stuff. That's your kind of joke, right? Asinine mindless ###?
Now I'm bored again.
blah blah blah, you sure do know to bring boredom to the conversation, SATAN. i feel it everywhere you go.
"because soon you will be hotter. "
More of that hardcore devil talk. What a ###.
...and the whole "SATAN", devil, hell stuff is pretty gay. Were you hoping it was going to bring some edge to your persona? Because it's really just bringing a lot of cliched wannabe 19 year old gothic homosexuality out. Just thought you might want to know for whatever screen name you decide on next.
"I eat at nice restaurants where I don't have to stand at the counter and order my food. ROFLMAO"
Holy ###, you're complain265 aren't you?
Ha ha ha!
SATAN = a ### who thinks he's worth ###.
No, I've never talked to you before tonight but you responded to my complaint. I take that as a rebuttal to my complaint. [censored]. Maybe you should come back to this complaint as Robert Evans and you won't look like such a ###ing ###. Oh wait, yes you will.
"I read it on another board."
LOL. Then it was probably true.
Yes. Rebuttal: the speech act of refuting by offering a contrary contention or argument. Does that clear things up for you? I'll use smaller words next time. Sorry.
Who the ### said I was a lawyer? I addressed every single one of your "rebuttals" previously so read up.
The very first thing I posted on this site was this complaint. If anything, you might well think I ONLY eat at cheap eateries.
Why did you think that?
Update: I'm back in Blanding tonight and hell no I didn't go to A&W. I went to Big B's burgers which was the ###! I got a mushroom and swiss burger with fries and a drink and ate is outside. It was ###ing awesome. If you go to Blanding don't go to A&W, go to Big B's, you won't regret it.
DarkHottie,
Throwing my complaint in with the Walmart nurse is an eternal shame to my complaint! I guess there's one thing people need to understand about Blanding - it's in the middle of f*n nowhere! The last thing I wanted at the time were two inedible hot dogs. Check it out on Google Maps and you'll see it's about an hour from literally any civilization. Except Monticello, which is just as much a hole, if not more so, than Blanding. Glad you enjoyed the comments though.
If you think Blanding's fun, try Orderville!
But then in Utah there's also Virgin, Beaver, Milford, and Toquerville!
He's back! Good for him. Let the games continue!
Looks like Jason got the boot from this site.
http://www.complaintsboard.com/groups/holy-lord-where039s-jason-tillo-g444.html
His Zachary1998 thread is gone and his comments are nowhere to be found.
I'm gonna miss that little ###.
"They are always online within minutes of each other. "
Here's another possible scenario. They're all in a class together. Computer time comes and they have a good time on this website. Cynthia01 could also possibly be complain265, the one who "makes 80k" and deserves faster food because she's a nurse (Cynthia also claims to be a nurse).
"I have not heard from Angry yet"
After Jason's last slip up I'm sure he's a little hesitant to switch screen names.
Trevor,
Yeah, my guess is that Jason has at least 4 screen names. He definitely has 2, which is provable.
How's that business of yours coming along, Jason?
"They would fail scouts for this."
That's probably true. They for sure wouldn't get their Microwaving merit badge.
"Hopefully next time you can ask then to replace your food. They do this at other places."
Maybe I will next time. It wasn't worth it this time. If they couldn't get a hot dog right I didn't want to deal with trying to get $2.00 back.
Thanks for the comment.
For reals. I never meant to comment so much here. It just kind of sucked me in. It feels like it's tucked away in some corner of the internet world.
Scott,
Ha ha, you can have it! Come to think of it, remember that Simpsons where Homer keeps that sub sandwich in his bed with him for like a month even when it starts to make him sick? Well, I guess the hot dogs weren't too bad compared to that.
Heather,
Glad you enjoyed it! It was fun to write as well. And the best part is that I didn't exaggerate one bit!
OK MAC, best of luck to you.
Mac, why have you completely changed your style of writing? When you first started commenting you wrote literately and intelligently. Guess you're going for a new angle. Seems like more trouble than it's worth though.
Jason,
Damn, that's pretty good. Between here and 4chan you must stay pretty busy.
Jason,
I gotta admit, you kinda crack me up. You're a pretty good troll.
Jason,
No, [censored], where I work you need an education and an interview, which is basically a personality and skills evaluation. If that sounds scary to you, it's because your personality has the appeal of a dead skunk and your skills amount to your comments on this website.
"Well, I wonder how you got the job in the first place"
And you can keep wondering.
Trevor, you are right about that, I got what I paid for. Looking at my complaints individually it can understandably seem like a petty complaint (other than the inedible food, which is an automatic complaint), but one thing after the other is annoying enough to want to tell people about. Anywho, this Jason Tillo kid's some character. I was actually pissed off at his first comments to me but upon further investigation he's a super troll and I've actually laughed at some of his insane replies to people.
And Jason,
Trust me. You'll never work where I work. You'd need at least an elementary school education first.
Jason,
Hot dogs don't explode if their skin's already been broken. And who knows what else happens to those dogs before they served them to me.
Put an icy bun in a microwave and tell me if it doesn't come out moist, steaming, and wrinkly.
I couldn't care less how my ### food was prepared, I was merely making a point anyway. I didn't realize you were a hot dog expert. I would've been more careful.
"Nice try for free food"
I didn't ask for my money back, read my comments.
"Or perhaps you are some pervert flirting with her"
Right, because you were there and you know me so well, you know how it all happened.
binder,
"take it personally when someone doesn't agree with their sense of entitlement"
Your "disagreement" was actually a personal attack so of course I'm going to take it personally.
You know what, my complaint boils down to this:
1) I had to repeat my order 3 times
2) I had to point to my order on the menu
3) My food wasn't edible
I don't think that's setting the bar too high, even for a fast food place. If you think I'm asking too much please leave your location and field of occupation so I can be sure to stay away from you because I hate to break it to ya but your idea of "acceptable" is what most people consider "piss poor" and I'd rather stay away from you and any services you provide.
Please feel free to respond to me via a message where I can more conveniently ignore you to prevent this now ### thread full of comments from people who enjoy cold soggy buns and rubbery hot dogs from popping up in the "Recently Discussed Complaints" side menu (yes, I realize this comment does exactly that, feel free to get a kick out of mentioning that in your "you're a baby" reply).
Enjoy your hot dogs!
Jason Tillo, I invite you to go there and experience this place for yourself. I only mentioned the number thing to further illustrate the sheer incompetence of the place.
(clean enough language for you?)
"wait, arent hot dogs disgusting any way they are cooked?
i mean they are the anus lips, testicles and eyelids of pigs ground up into a biomass and formed under pressure into a hot dog shape."
You've never eaten a good hot dog?
binder, I don't expect to be treated like royalty nor would I expect you to agree with a sense of entitlement that I don't have. All I want is what everyone else wants, some decent service. Maybe you too lazy to read my original complaint because there was more to it than just someone not saying hi to me. If you'd like to go to the A&W in question in Blanding do so yourself then write your story about how wonderful your soggy rubbery hot dog was because hey, we're in a recession so cut 'em some slack.
"...and you're right, this is a board about complaints. Well, I'm complaining about your pathetic complaint."
Why am I not surprised that you would say something so idiotic as this? Oh wait, because I was actually expecting you to. This is a complaint board about businesses. If you don't like the complaints here, like I said, visit these places yourself then tell us how you feel. Until then, why don't you just shut the ### up and let people tell about their experiences at these horrible businesses?
Wtf is wrong with you people? Is this an internet complaint board or not? It was $2.00 dollars, I'm not going to go through the hassle of making the cashier or manager figure out how to give someone a refund. They need all the money they can get their anyway. And what if I did get my money back, what then? Does that mean I can't complain about this hole of a restaurant? Jesus Christ what's wrong with you, binder? What is about "Complaint Boards" that you don't understand?
Yes, does that fact excuse any of my complaints?
To the ownner of a. W restaurants,
Yes july 26th 2009 was at the stoe in chilliwack b. C
Ordered 2 milkshakes 1 choclate, 1 stawberry, the choclate burned my thoart. My sister had stawberrynd it was just auffal, phoned the aw and the manager said they had just found out an hour
Ago, that it was bad. I told her i was just there 20min. Ago. Well i got sick all night and my sister had a sore thoard. Mean while no one phoned to ask either of us to see how we were. I went to my dr. The 27th and i had a very raw thoart now i fell at least the manager name dale should have at least phoned us not offer us a free milk shake on wed. The 28th till machine was fixed. I still have both milkshakes. I don, t belive that this should have happend. You should look after your vaiud
Costomers, and not treat people so badly i could
Have died and my sister to please choose your manager better manners. I will not be back and i will keep intouch with my dr. Thank you
Dian rondeau,
Betty ann myers
I went to my local A&W this week after reading the ugly complaint from squigles and they served up a beautiful plate of a cheeseburger with crispy french fries, made to order by a friendly short order cook. There were no kids working there at the time, just a friendly older woman and an older man who did the cooking. They don't hire kids to cook, just to serve the tables when the orders are ready. My server had a smile on her face and was very attentive to me. I even had a Classic Root Beer Float. YUMMM!
I enjoyed my lunch and went back to work with a smile. They surely deserve a thumbs up. A & W is the best chain restaurant. It's been around for a long long time since the 50's at least. Everyone goes to A &W and they are busy every day.
Just thought people would like to know not all A&W are the same. Mine doesn't have hot dogs, for example. They serve real beef burgers and fish.
found hair on my mama burger EMMMMMMMMMMMM
Didnt provide svc.
My boyfriend and I took a visist to the local A&W on Belknap for a late lunch.I had ordered a combo sandwich aswell did my boyfriened.He ordered a root beer as a beverage with his, but I ordered a orange soda.When our orderes had arrived, his came in a chilled glass but mine was given in a cardboard cup.When I asked the waitress why my drink was not served in a mug and if I could get my drink served that way, she simply replied "I don't know. We don't do that here, so you can't". I was suprised and felt not listened to because after her comment, she just left our table and I was highly unsatisfied.I don't think that is fair that not every soda drink served in the restaurant is that way.I felt left out of the experience and for a first time customer there, I don't think I want to go back knowing that I'm not going to get a clear glasss mug and no true answer as to why.
You need to put more info here.
So you post this on a complaints board even though you have no complaint. You also really sound like someone who goes into another restaurant and tells another costumer how good your meal was at the place you work for.
I agree with the guy that started this post. I went to the one in Airdrie alberta canada and i paid 35.00 for a meal that should have been 15.00. The chicken burger was 9.00 and it was a bun and chicken and lettace with mayo...the onion rings were burnt and the drinks were soooo small. A&W sucks, mcdonlds is much better then this place. Everyone else shut the hell up and just read the post not insult. Just cause your losers and need to feel better about yourself by insulting someone, shows how poorly you feel about yourself.
But that has always been A & W's trademark as in for A&W Root Beer. They do that everywhere as their own gimmick. If they poured every soda in an iced glass then they would be performing a task that any other chain restaurant could copy without worrying of infringement upon their business practices. Next time, order the root beer too... BTW, I don't like or dislike rootbeer or A &W, just trying to explain the practice is all...
"This tread may have been long-running but is not the Squig's fault. The posts have gone off-topic and back."
Hear hear. I most recently posted this in a completely different forum: "If you don't want the thread to continue, there is a simple solution. Stop posting! :P"
People are so funny. Threads continue because you post to complain that the thread has continued. Dur. LMAO! = P
Bad food
On Nov. 17 in the afternoon, my wife and I went to the A&W Restaurant in Blanding, Utah. My wife got chicken strips with fries and I got the chili cheese coney dog.. The girl at the register was like all duhhh! She was'nt very nice too! Then we got our orders. Sat down and I open my box of the ft long coney dog and there was two regular buns and two hot dogs..! I thought it suppose t come with a ft. long bun and hot dog! and it looked like someone jus splattered cheese on there! There wasn't even any chili on it! so i took it back and they gave me another one with chili.. when i finally thought i had the right order i took a bite of it and it was freakin cold! I was like what the F#?k! Then I took it back, telling them that my food was was cold! One of the young stupid workers jus took it without saying sorry or anything! So then I got another one! I know i should've got my refund then! But got another one.. And it jus got worst! The bottom of the hot dog buns were molded! I got so pissed off and got our refunds back! Both orders! We swore to never eat there again! I think the Blanding A&W restaurant needs better management and better workers, needs food inspection every week, better servings instead of serving sloppy food and faster service! it suppose to be a fast food restaurant! It takes them forever to make a burger! I don't recommend anyone to eat there!
Had A&W food in Bakersfield, CA and it was the most awful food I HAVE EVER EATEN! We waited 15 minutes at the drive thru window for our food from a restaurant that was 100% empty! When I looked in our bag the fries were burnt to a crisp, I couldn't even eat them, my burger had 4 pickles and mustard (umm ketchup anyone?!)
I tried to look up contact info online, but there is absolutely none to be heard of. I will be driving back tomorrow on my way out of town to complain in person.
Bad attitude
I went into the restaurant to order myself and family some food, becuase usually thru the drive thru, if your order is not correct you just have to go inside anyway.
While I stepped up to the counter I was greeted. I asked the person what was on a particular burger. He responded. I then asked him to give me a minute. I was talking to my husband on my phone, and the guy kept standing there thinking I was talking to him. I again asked him to give me a minute. As soon as I asked my husband if that particular burger was ok for his dinner, I hung up and ordered his burger, and then I ordered a #3 KFC meal. (3 chicken strips, with a side, and a drink) It looked big enough to share with my toddler between the both of us.
I paid, and asked for a receipt. The employee told me no, and that I would have to get it when the order was done. Fine. (it is usually forgotten at the end of the order, and there for I have nothing to log in my check book)--this is why I ask upfront, right after I have given them my money.
The food was set in a bag and placed on the counter in front of me, and the employee just says thanks as they are walking away. I kindly asked for bar-b-que sauce for the chicken strips...no one wants to eat them w/o sauce. So the employee threw a couple in the bag. I happened to look in the bag, and see thru the clear tray that the KFC order was in. The chicken "strips" were more like those chicken fries at burger king. Maybe 2 paired together to make one. I saw 2 little tiny pieces of chicken, that was told to me they are the same as one, but broken in half, and then the other 2 "strips"...I'm telling you, these strips were no bigger than a bic lighter.
I kindly asked the employee if this was a normal serving.
The answer was yes.
I said, Ok, then I would like a refund, it looks nothing like the picture, and I am not paying 7 dollars for that.
They got the manager. He comes out of the office, and I'm sure he's working hard...not.
And he approaches the counter like a mad banker.
He says, what's the problem.
I said, I'd like a refund.
He says, why.
I say, because I'm not happy with the way the meal is put together.
He says, why.
I told him to look at it for himself.
Long story short here... he wanted to argue with me.
I asked him if it was in his "code of operations" to yell at the customers, and argue with them?
He told me that I was disrespecting the food.
I said, "disrespecting the food?!" Stop, Stop, put the breaks on, just give me my money back and you can keep your respectable food.
He got even more nasty with me.
I told him to get real, and give me my money.
Then he played the game of..."what" "huh" "what did you say"
I said give me my money now, keep your food and your attitude.
It was my first time at that location.
I will never return again.
Here's the thing, what happened to quality?
What happened to having respect for your customers that keep you in business?
Rudeness
On September 3rd 2008 My wife and I went through the drive thru of this restaurant and ordered our food> I specified hot fries please. When arriving at the window, I was handed my drinks, as I handed them to my wife, one of the lids were not on securely and dropped out of my hand, poring of over my floorboard.The employee saw what happened and said, I will have to charge you for another drink. I said just give me some ice then. Then got our food. Some fries were hot and some were cold in the same package. Then when I got my chicken strips They were hard as a rock and very dark in color, as if they had been under a heat lamp for hours. So I came out of the drivethru and walked immediately into the restaurant and complained about my order. They did give me a fresh order of fries and chicken strips, but with a very bad attitude. My wife had always went to an A&W Restaurant in her home town of Anchorage, Alaska nearly 40 years ago and insisted it was a great fastfood place. I have never seen such rudeness before!
Mr, Richard Lentz.
Worst service in drive thru ever... took 15 mins and still no service. Left without buying anything.
I visited this a&w in Port Hardy BC and ordered a chicken dinner for my family. When we got the food home we found that the fries were very old, there was no white meat in the two buckets of chicken and the coleslaw was old and weeping.
We took the order back down and when the manager came out she told me "You are a problem so get your food else where from now on" she didn't even allow me to talk or anything. is this how it's supposed to be?
I was in the city, Prince Albert, with my mom and we went to get a burger for on the way home. We went through the drive through and had to say our order a couple times until they got it. Then we they gave us our milkshakes there was milkshake all over two of the cups and it was coming out of the top. We had to wipe it off so that would stop spilling on our pants. no one was behind us so we cleaned it up. It took most of the napkins. Then they opened the window and told us to leave because they were supposed to do it in 60 seconds and we were taking up time. Then we went to get our fries no ketchup, not salt or pepper. Personly I think that if they had taken the time to do it properaly and nicely it would have taken about 60 seconds. If they are getting payed they should at least do there job properly. We have other problems at A&W!
Filthy place and disgusting food
We drove 1 1/2 hrs to Revelstoke and went in the local A & W... it was not very clean. The bathrooms were absolutely filthy. We ate a burger... it was horrid... I ordered chicken & coleslaw... When I got home, we threw out the rotten coleslaw and it will be the LAST time I go there... Clean up your act... you should have someone spot checking your restaurants if you wish to keep your good name. Please let me know if you are willing to refund by $30.00 for such poor quality food and dirty restaurant. I plan on spreading the word if this is not completely looked at. Thanks, J.Doyle.
### Pollon,
The Dub Nazi.
Before I read your lies I Blogged you and your BS.
You are a liar. You do not know how to spell and type.
You have not been invited to E-Me. So do not at any time contact me.
I was a customer and the customer is always "Right". So Back Off.
I on no occasion made this statement or you would have it on "camera" "you were going to "### SLAP ME" these are your words only. You lie.
Now I will complain to Hotmail that you have harassed me and block your name out.
You are pushing for a Human Rights Complaint for discriminatory action.
You Yo-Yo have no right to defame me that is worth a lawsuit.
Your letter is "Creepy at best" and this will be Blogged.
From what you say about how you treat you Ex-wife this seems typical from you.
There is no Thank you for your understanding on this issue. Rick Pollon Operations Manager Kamloops
There is just you and that is pretty Creepy too.
You have no grounds to ban me from anywhere and I go where I please.
Just as I have my whole life.
What do you intend to stop?
Maybe stop lying first and then we will talk.
Truly Aye,
Stavros.
This is his reply,
From: rpollon@hotmail.com
To: stravos@hotmail.com
Subject: Re Rick
Date: Wed, 23 May 2012 08:48:14 -0700
Dear Steve I have recieved your complaint and am informing you that as of now you will not be served at the following locations North Shore, Halston, Landsdowne, Aberdeen Mall as well as Valleyview. To clerify why I did approach you after recieving many complaints from my staff of you harrassing them and while they are working as well as coming into the kitchen of the North Shore location and yelling at the manager Fran that you wanted to talk to her immediatly you not only scared her but you made other people very nervouse in which many did do not want to even serve you anymore. We are allowed to refuse service to anyone whom we feel is not acting in a proper manner and yelling at the manager is very improper. I then had a meeting with you and the manager Fran to discuss the issues and give you a fair chance to correct your actions. You agreed that all was done untill this last friday when you decided to come in a quiz Jes on a few issues asking her if she was a liar and then telling her you were going to "### SLAP ME", and then went on to telll my staff that I am nothing but a liar, I have no reason to lie to you. So for the safetly of myself as well as the staff you can see you are not welcome in the A&Ws I pointed out earlier and if you do come on the parking lot or in the location the police will be notified.
Thank you for your understanding on this issue. Rick Pollon Operations Manager Kamloops
There is no understanding from this guy the DUB Nazi Who does he think he is. There is no God in A & W anymore when he starts to play one.
I have a serious complaint about "Rick" in Kamloops, on the North Shore, Fortune and Tranquille outlet. This happened 3 weeks ago on a Friday the 4th of May . I was lied to and coerced. Rick told me to leave the parking lot when he had no right to police the lot and no reason to tell me to do so for it is not his property and there was no cause. I was there to complain about treatment by one of his staff members. And a person cannot complain about a person who has a complaint that must be listened to. Rick is the "DUB" Nazi. His staff are A & W diplomats and have a responsibility to the customer when they are in the store working or not. I have been a faithful customer my whole life and deserve to be treated as a customer first, and we are always "Right".
I was out side listening to the news when Rick came out and interrupted my broadcast of the Prince George fire related deaths in my home town. Rick came outside obviously angry and says a few things so I turn the radio off.
His words were. “I want you to go I saw it all on the cameras.”
“I don’t like the way you treat the girls.”
“I am suspending you from coming in the store for three months.”
“I want you to leave the parking lot.”
I said. “What are you talking about, I did nothing wrong.” “I came here to eat and what was I deserved to be put out by losing my appetite by the way that I was treated by your staff member.”
He says. “When the girls are working…” “Then you shouldn’t be…”
Now I do not know why he is pissed for he does not say but I have to ask for a reprieve. And I have to ask for a second chance, it gets to the point where I am begging him to let me stay and explain, plus not to have my service cut off.
I said. “I don’t deserve this, I came here to make a complaint and it is not fair for you to complain without hearing me out first. I have to have a chance to say my say.” For he will not let me dignify myself and keeps cutting me off like I am an employee or his lackey. He will not allow for me to respond.
He claims that Terry was behind the counter working, and then I knew that I had caught him in a lie and that he had not reviewed or seen the camera footage/display.
When I say that Terry was not working he invited me inside but not before I had to ask several times to be given a chance to defend myself. He kept on speaking over me and would not validate my comments and responses.
We go inside and sit down with Fran present. He says.
“He has heard the ‘rumors’ and ‘the talk’. “ When the girls are busy, When Fran is busy, don’t ask for a bag, or a slip haz sign. The girls in the drive are not to be bothered”
I only do these things when I think that there is a break or a need that is not my fault but some other customer’s. I do not know that they are speaking to a drive through person and how would I? I forget that the headset is on. Nor do I have to remember for I am just a customer that is concerned and trying to assist not cause trouble.
Rick said. “That he was robbed at MacDonald’s and someone got knifed and killed and other things that caused him stress and to be careful at work with certain people, stuff about his ex-wife and how he treats her’.
Who cares? This is Kamloops it is safer here and we are not talking about that sort of crime with me.
Fran was upset about when I came into the kitchen and gave her an evil glare and wanted her help. She was busy so I came back later and I apologized to her for the offense for she has been a friend for the last 6 ½ years. Every time she had a fight with her husband Jeff I was there to help and when he punched holes in the walls I came over to fix and fill them for no payment.
I expect an apology from Rick for the lie that he told me and the treatment he gave me. I would like to have my lunch paid for and some other compensation for the embarrassment and discrimination.
All of his employees have an obligation while in his store to be polite to all the customers not just a select few for that is an offense worth firing a person for unless they are justified which was not the case. Weather they are working or not they are still dignitaries of A & W and have to be diplomatic to everyone while they are in the restaurant.
Truly,
Stavros Heibey
Known as Steve
A@W works should wear hairnets and gloves cooking food what is wrong with thatas they do work with food and cash. I work with food and have to wear hairnets and gloves. I is food safety right
having boxes of food on floor
Thank I when to A@W at oakridge and had a chesse burger.I said no lettues just mayo, I when to the table to eat my lunch and no mayo was their the casher took it and give to the cook in the back.The person then put it on the table with her hand to put thr mayo on.But before she did that she touch the boxes of food on the floor.I work with food and for food safety, I have to wear gloves and hairnets. Why in your food place noone wears glove or hairnets. I will never eat in food at A@W again. Thanks
We were excited about there being an A&W resturant in the airport at Omaha, NE. It was 12.30 noon and we order 2 cheeseburgers and onions rings . We received cold hamburgers that had been much earlier fried, put in a warmer that didn't work. When I approached him with the problem, his comment was OH the warmer must be broke. I have to call someone and have it fixed. I told him it was the worsed food I have ever paid over $15.00 for, with no response, I thought I would let the rop dog know! This happened on [protected], and I doubt if I will go back to an A&W. Thanks, RSchaefer
Filthy staff, mixed up orders, rudeness and obscenities
This place breaks most every rule a food establishment should have. Filthy staff, mixed up orders, rudeness and obscenities. Complaints go unnoticed. Drug use by staff. Pets allowed in store by staff family. Personal phones call by staff on duty. Verbal assaults, etc.
The complaint has been investigated and resolved to the customer’s satisfaction.
i was at the A@W in vegreville on august 16 2008 in the evining this place wae a sham staff spraying cleaner in spray bottles at each other while people were in the restaurant i could not beleve this was going on the girl on shift boyfreind was there and they were making out kissing and graging each others buts and the owners Joanne and Brian don't seem to mind this after complaint again and again i am considering calling the heath and saftey board and having this place shut down such young staff working here they should be in play school not working in a resturant come mon Joanne and Brian wake up already and take a stand you are being played like pupets?
A & W sends out in the mail plus gives out coupon sheets in their stores. The other day I went to the store to get to Bacon & Eggers for $3, but was told I needed a coupon. I didn't have one because we only had one sheet for the whole office, about 35 people. I asked her for a sheet that they give out to customers but was told that they ran out. I indicated that this was not my fault and they should still be able to honour the deal that they were giving. She gave me every excuse that she could why she could not honour the deal. It made me feel like only some customers could benefit from this deal while others still had to pay full price. Did not make sense to me. MacDonalds is one block away, guess I'll have a new burger place ! A & W store is in the Sinclair building at Hastings & Granville street in Vancouver.
Terrible experience!
I have been an avid A&W drinker since the early 60s.Driving up with the folks, getting those frosted mugs at the drive-in(before people began stealing them etc.) But now you try to pass off this "Rootbeer Float " on us?! You take the flattest rootbeer and add coffee mate to it and we are supposed to like that? The after taste is like the cheapest non-dairy creamer! $5.99 a 4 pack... whooptee-do! I have never complained about a beverage in my 55 years,but that had to be addressed! Not the same as when I was a kid walking the mile to the stand on Lambert Ave. and Santa Fe Springs Rd. in Whittier, Cal. and paying 45 cents for a quart of delicious root beer served in a megaphone shaped container.
Sorry but this new stuff is not good.
R.Clark
P.O. Box 5188
Crestline, Ca, 92325.
I was a fan of A&W root beer, but have recently purchased several 12 packs that contained severely underfilled cans. I have repeatedly filled out their online complaint form, but they do not even acknowledge me.
A&W in Park Lane, Halifax. Burger not hot. Servers hostile/indifferent to complaint in this regard. No offer to do anything, never mind give a refund. Typical of the generation serving. Absolute zombies.
I believe (but I could be wrong) those cases are filled by the Coke Company. If you look at the fine print on the case, it should say "Coca Cola" or something along those lines. They would be the ones to complain to.
Hope that helps a little!
Too much sauce & soggy bun on papa burger!
When arriving to the restaurant, the workers are busy, but then, in between customer orders, they are often seen exhibiting immature horseplay in the kitchen. Mainly though, when we received our "Papa" burgers, they had put way too much sauce on them (by the top bun), and the bottom bun of the burger was completely soggy from the two burger patties. They were very messy to eat and the fries weren't very fresh either.
The workers don't seem to like their jobs or want to do them right: to serve the customer & get the product (food) right.
if you dont want alot of souce on your burger tell the cashier to tell them or to put on the machine easy souce
working at a&w is the worest thing even though there is a no horse playing rules there people still do it at a&w i have been working at a&w for 3 years and i had the worest experience working there.
KFC in Indonesia is not original anymore...please KFC HO to do something to inform KFC at Indonesia in order the chickens are the same in all region in tastes...KFC at Indonesia is sucks in originality...please check it out by your self...
Poor service!
A group of us went for coffee at A&W in Sylvan Lake,Alberta.We ordered coffees and the girl put them in styrafoam cups, I asked for glass, she said it was beach front and they could not use glass. I said ok picked up two coffee to take them to the cream-sugar counter and almost dropped them they were so hot! The sleeves were not put on at the till. As I...
Read full review of A&W Restaurants and 9 commentsDishonest burger tv commercial
In the commercial they have a guy complaining to a Ronald Macdonald figure about using non-US beef in their burgers. He talks about New Zealand beef - implying it is sub-standard product. Now I have had the pleasure of eating New Zealand beef as well as American beef and believe me, it is far superior to US beef in both taste, goodness and texture. New...
Read full review of A&W Restaurants and 11 commentsA&W Restaurants Reviews 0
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A&W Restaurants phone numbers+1 (859) 219-0019+1 (859) 219-0019Click up if you have successfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number 0 0 users reported that they have successfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number Click down if you have unsuccessfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number 0 0 users reported that they have UNsuccessfully reached A&W Restaurants by calling +1 (859) 219-0019 phone number
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A&W Restaurants emailsebazner@awrestaurants.com88%Confidence score: 88%floatafriend@awrestaurants.com79%Confidence score: 79%mugclub@awrestaurants.com78%Confidence score: 78%
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A&W Restaurants address1648 Mcgrathiana Pkwy #380, Lexington, Kentucky, 40511, United States
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I agree that people shouldn't be rude. Unfortunately, minimum wage isn't enough to encourage competition among potential employees.