Baja Motorsports
Reviews and Complaints

My grandson has a baja motorsport doodlebug 30 and the gas cable broke within 4 weeks of riding this brand new bike. I have been trying for 2 months to get a cable from them. this bike has been in the shop at thier reps for all this time. summer is over and this child has not been able to ride i've spoken to 3 company reps and gotten 3 different stories. next big complaint goes to sears who sold the bike.it seems to me that any company acting in good faith would take care of these complaints. i, m really pissed. we had considered buying a bike for my grandaughter but that ain't happening.we've had great success with razor brand products. we have 2 electric scooters we bought 3 years ago, no problems and they have been ridden constantly. and razor stand behind their products. we also have a little razor dune buggy (go cart) electric that is great.

In December we purchased two baja 70cc dirtbikes for christmas gifts started one up on christmas morning then started the other as soon as the second one was started the first one had died and would not restart contacted baja due to the holiday there was a delay once they returned my call they determined that it was the cdi box i had to wait for the cdi box to come in the mail and have it put on the bike didnt fix it contacted baja they sent a coil by mail again same deal wait and still wont run they then sent a carborator same deal at this point baja decided to create a work order the bike had to be taken to fastco in amelia for service by this time it is now March fastco determined the bike had jumped time due to manufacturing default they had the bike for about two weeks we picked the bike up it ran for about 30 minutes and became stuck in first gear contacted baja again waited for work order returned the bike to fastco in amelia on May 15 where the bike still remains because they need a new motor that baja had denied sending.

I bought a Baja Motorsports Dune 150 go kart. Within a few months of riding in in the lawn reverse stopped working. A few months later my kids were riding it and both rear shocks broke. This caused A frame suspension to collapse and sever the gas valve. It was a miracle it did not catch fire as gas spewed all over the engine. Two new shocks were bought and put on the rear. A few months later the front left shock broke. When I went to get VIN number to order these shocks I found the frame and swingarm cracked in 3 places! keep in mind this gokart is rode in the YARD! Almost $300 in shocks, no reverse, broken and cracked frame and now need a $75 battery for a gokart that has approximately 10 miles on it!

I called Baja Motorsports before posting this and let them know everything that has happened and that I'm about to post this. There response:

"It's out of warranty and you shouldn't let anyone under 16 ride it".

WARNING- NEVER PURCHASE A BAJA MOTORSPORTS PRODUCT. YOU WILL REGRET IT!

I purchased a Baja Motorsports DR70 from Pep Boys on December 22, 2009 for my son's Christmas present. He and I both loved it for the last few months and surprised with it's reliablity. It started first kick most times and never anymore than two!
My son had a little mishap, he upset the bike and smashed the footpeg. This is where I discovered why Baja Motorsports recieves sooooo many complaits! I phoned, I emailed, I faxed and never go an response! All I needed was a foot peg! I then discovered a website http://www.mastertechsports.com and was compelled to info everyone that owns a Baja Motorsports Product that is having trouble to contact them. First off they responded within minutes of sending the email. They had the part and I received it within 2 days! Actually I've used them several times and they haven't let me down yet. It's the personal help that I really appreciated on my last order. I needed a new shock, I drive it the odd time and found out the shock couldn't handle 175LBs the hard way.My contact person there is Ian Corbett and he advised me to upgrade the shock from DR90 because he found were more durable. I had to drill the holes out slightly but other than that fit beautifully. What a difference! It's a rare thing these days to receive personal service anywhere, especially online! I normally don't take the time to write but after all the trouble with Baja and then to find someone to help I had to write this report! I highly recommend http://www.mastertechsports.com

My son save his money that he got from Christmas and the months before that to get this dirt bike. Two weeks after he has it the gear shift strips and something goes wrong with the transmission. I called Tractor Supply and they gave me another company called Elsa to come and get it. They came an pick it up kept it for two weeks. Within the two weeks I called and told them I my money back they told me to talk to manager. I left my name and number 2 times. Then i called they told me he was not there. The next day I called they said he or she was bissie I left my name and number agen. Finaly I got tired the never called me back or gave me the run around. I had to call to find out when the bike was dun . It had been dun for 2 days they did not even call me and I had to pick i up. A week after he got it back it did the same thing agen. They would n ot give me my money back or call me back now my son has no money or dirt bike . He has been so up set I do not know anywhere eles to turn.

Baja sent us to their repair shop first thing repair shop had bikes for 3 months then we go to get them they were not fix proper my 12 yr. old son had to put new pull starts on both the bikes and rust all over bikes where they were kept outside and got rusty carb.. damage and when talked and sent pics of bikes BAJA said they are not going to nonthing about it.. sorry was all they said I willnever buy baja products again and hope you read this and rethink your purchase of a baja products.

I purchased a 6000 watt Homelite generator from our local home depo 6-18-08. This generator has less than 60 hrs running time. The generator is not producing enough output to power a 5000btu window a/c. The generator runs really well, but produces little to no electricity. I have returned the generator to the local Home Depo twice now and it still is not repaired. The repair shop cannot find anything wrong with it. When I call the customer service center they want me to take it to another service center. The closest service center is 60 miles away, my time, my gas, my frustration. I want some satisfaction. PS- We have been avid campers for 25 years and have owned 5 generators during that time. I really believe I would know if it works or not.

Bought two 49cc 4 wheelers for my 7 and 10 year old sons. The 10 year old's runs good - no problems at all. The automotive parts store where they were purchased said the "guys in the back" loved that little 4 wheeler. When they first came in they checked it out and rode it all over the place. The 7 year olds 4 wheeler has had problems from the minute we brought it home. We don't live on a big farm, we have two acres of lawn for them to ride on. The third time he rode it the bar to which the safety switch is attached fell completely off the 4 wheeler and was being pulled along behind the bike until he stopped. This safety switch is designed to shut the engine off if the rider falls off. It is connected to a strap they wear on their wrist and should they fall off it jerks the switch out thus shutting off the motor. You can imagine our surprise when the bar, switch box and all fell off the bike and the 4 wheeler continued to run before the little rider stopped and shut off the engine to check out what he was dragging behind him. So we picked it up and set it aside and let him go on riding. He rode it again the next day and all was well. The fifth time he rode it, we started out having trouble. The 4 wheeler acted like it didn't have any power. Every time he gave it gas while riding it would die. And after about 10 minutes of that he was tired of trying to ride the thing. So as we put it up to let his grandpa look at it when he got home the wheels locked up so that it wouldn't move. We had a limited 90 day warranty on the thing and were still well under that so we loaded it up and took it back to the store where it was purchased only to be told they don't work on them and to call the company. That proved to be a giant waste of time and energy. We were directed to take the 4 wheeler to a certified Baja mechanic for "diagnosis". There aren't very many of those around so it was quite a distance to drive. When we got there we were told that he had been given the okay for 1 hour to look at the bike and see what was wrong. When he called the company back he told them that it was the cleanest bike he had seen in a long time. Except for the battery acid dripping down onto the engine and the wheels being locked up and the bar holding the safety switch was off. We left the bike with the mechanic who called us in three days with a bill of $140.88. That was for a new battery, bolts to reattach the safety switch/bar, cleaning off the battery acid, bolts for securing the exhaust we didn't know was even loose and repainting what the battery acid destroyed. The mechanic never was able to determine why the wheels locked up but they haven't been a problem since we brought it home (2 days ago). What did the warranty cover? The hour to diagnose the problem and rehooking up the wires of the safety switch - which still doesn't kill the engine if you disconnect the switch from the switch box as if falling off the bike. The mechanic told us that Baja attributes every problem to "abuse" - which of course would not be covered under warranty. As to why all these bolts were loose and things were falling off? It was "our responsibility to make sure all bolts and parts were secure prior to riding the 4 wheeler each time". The battery? "we must have put it on a battery charger that was too strong" - He hadn't ridden it but about 3 1/2 hours the entire time he had the thing - and the battery never needed charging the entire time! Remember the 10 year old? His 4 wheeler is still going strong. Not one problem. We are now just over the 90 day "warranty" and at this minute both 4 wheelers are running fine. It is a shame that after spending a little over $700.00 for something like that - that the store where it was purchased and assembled nor the company that made it would stand behind their product. We purchased extended warranties but for what! The original warranty isn't worth the paper it was written on. Whatever you do - do not purchase a Baja Motorsports product unless you know how to work on them yourself. What a waste! I am a single mother with 2 boys and the purchase of those two 4 wheelers was only made after a lot of scrimping and saving. The mechanic's bill was paid by the grandpa or it would have had to sit at the mechanics shop until I could get the money to pay for the repairs. I sure wish I had looked up the reviews on this company before I bought anything.

On 10-14-08 I purchased this Baja sc50 scooter. From the day i purchased it until now this is the WORST thing that I have ever bought. I knew i was in trouble when after I purchased it from Pep Boys that the only thing Pep Boys does is collect your money. They service nothing. Presently i am out of pocket $200.00 that I have paid an authorized Baja dealer. Less than 200 miles and it will not start, he had to pur a new battery in this. When i went to pick it up he had to get it jumped started. Tje front wheel caliber and brakes are shot. Now the throttle cable is broke and trying to get parts is another nigh mere.
my suggestion to anyone looking to buy one DON'T. You will regret dealing with this.
As i have stated before, THIS IS THE WORST thing that I have ever purchased.
Baja corporately could care less, look on there web site and check out there comment about 1200 dealers, however they will not print who they are or where they are for there privacy. Now that makes a lot of sense.

Bought a new Ba150 ATV from Pep Boys. Worked one day then quit starting, Submitted warranty claim and waited a week to hear from Baja Motrsports service people. Finally told to take to service center. Service center determined bad carburator. Waited for months for part to arrive (back-ordered, wrong part sent and then nothing - no call, no response, NADA). After numerous emails, phone calls (on hold for hour-plus) I contacted Pep Boys and they got Baja to get off their ### - finally got the right part part but my warranty had expired through all their B.S. inactivity. I sent numerous emails asking someone to explain why I had to experience this, reset my warranty and never even got a sorry. Since then I have had continuing mechanical problems (carb again, fuel valve electrical, etc.) and essentially got stuck with a useless $1500.00 ATV (has actually only run, I would guess, 2 hours since purchased). Through all this I came away with the opinion that BAJA MOTORSORTS sells bad products and then blows off the customer; They don't answer calls, mails and their management doesn't give a ***T about what's going on - Incredible

Hi darin,

The part is not listed as “in stock” yet. The 2 po’s below for br150s parts were scheduled to arrive on january 26. We’ll receive (Or have received) 50 x br150s - 505’s and there are just a few backorders for the part; so, you’ll definitely get it.

Once in a while the orders we receive from china get stuck in customs for a few days; plus, once we receive the containers, the parts need to be inventoried and this may take a few days as well, depending on the size of the shipment.

I cannot do anything else for you at this point. I’m sorry!

Kind regards,

Traian

Br150s
[protected]
1 / 26

Br150s
[protected]
1 / 26

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From: [protected]@aol.com [mailto:[protected]@aol.com]
Sent: sunday, february 01, 2009 11:47 pm
To: traian
Subject: darin carter

Just wondering if the part came in yet. That performance cycle is wanting for. You said you had the other 2 parts in stock. Did u send the parts to performance cycle.

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Hi darin,

I reviewed your warranty claim and found that the service center (Performance cycle) is waiting on 1 part to complete your repair.

Br150s - 505: planet gear set

This part is out of stock, but due in shortly from our overseas factory. We have 3 shipments due in tomorrow [protected]) and 1 that is still awaiting an arrival date.

The service center placed the part order (Order # 2308714) on [protected]. This early enough to guarantee the warranty order will be filled from any of the 3 expected shipments.

There is a delay from when we receive the shipment to its shipment to the service center. Usually, out of stock orders begin shipping out about 14 business days after the shipment is received. This does not mean that the parts are guaranteed to the shop by 14 business days after [protected]. In some cases, we receive shipments within 1 to 2 weeks of the expected arrival date. As a general estimate, it is reasonable to expect the remaining part to be shipped to the service center within 3 - 4 weeks from the arrival date to our warehouse.

Feel free to email me if you have any further questions or concerns.

Kind regards,

Kat robinson

Baja motorsports

Customer service

Toll free: 888. 863. 2252 ext: 7013

Fax: 866. 316. 4602

Http: / / www. Bajamotorsports. Net

Hi Darin,

The ETA for the BR150S-505 is 2/24 (30 + 20 parts coming in). We’ll ship the part as soon as the 2 PO’s below are inventoried (thousands of parts each).

Kind regards,

Traian

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Estimated Time of Arrival:

[protected]
2/24

[protected]
2/24

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From: [protected]@aol.com [mailto:[protected]@aol.com]
Sent: Tuesday, February 24, 2009 5:33 PM
To: Traian
Cc: Henry
Subject: Re: Darin Carter

hey traian . S001033015 case number .when do u think the part should be in .i've been waiting a long time now .

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Yes, it is a long time. I apologize for the extreme delays.

You warranty is frozen and you are not penalized for any time the unit is down due to warranty repair.

Best,

Kat Robinson

Baja Motorsports

Customer Service

Toll Free: 888.863.2252 ext: 7013

Fax: 866.316.4602

http://www.bajamotorsports.net

I purchased a Baja Blaster go-kart at Pep-Boys. They were running a special. I purchased it for christmas for my kids in 2007. They drove it about 4 weeks in my back yard and both steering knuckles cracked. I called Baja and they were out of stock and the warranty was out already. They are a poor design. They should be re-called and redesigned. Their answer to the "bad design" was to discontinue the model and offer the Sandog. I don't recommend their products. Also, Pep boys did a terrible job of putting it together. I had to go over every bolt to make sure they were tightened. Poor safety, bad design.

My friend and I purchased three Baja 90's youth four wheelers in which my child has may be 10 hours of riding time on it.

They all started to loose power when they were riding and eventually shut down, now we purchased these on the 17th of Dec 08, we took them to the shop that Baja had selected for the repairs and they all had blown head gaskets, the manifold was loose and it was leaking oil. When I called a representative from Baja they wouldn't let me speak to a supervisor. She stated that management will call if they feel it is needed.

all i can tell you is never buy a product made by baja. i purchased a baja mini bike on 11/28 for my son for christmas i puchased it from pep boys they started it wen i picked it up. on christmas day my son went to ride it. it crunk but would not go. so the next morning i called pep boys they told me that i would have to contact baja. well lets just say that by the time i got on the phone with baja after a 36minute hold the level of customer service that i recieved i no longer even wanted thier product. so i called pepboys back and asked the proper procedure on reciveing a refund. the manager thier told me that the contract that they have with baja they would have to have a "rga #" in order to give me my money back. so once again i called baja they were very rude again would not give me a rga # telling me that i would have to take the mini bike to thier nearest repair shop nor would she let me speak to a supervisor i told her the $300.00 that i paid for thier piece of crap equipment would allow me to hold. she told me i could not tie up her line and she then hung up on me. well my husband called back reached a supervisor and explained to him that we no longer even wanted thier product due to the fact that thier customer sevice reps were so rude and nasty. and the mf told my husband that the only way we would get our money back was to take the mini bike and put it on the side of the road and sell it ot take it back to pep boys and see what they could do. i have never in my life been treated so nasty by a people representing a company as big as baja. needless so say the manager at pepboys was so nice and my anger was in no way at pepboys it was with baja because every time we called they had a very nonchalant attitude like they didn't care about what the problem was but there was nothing you could do about it. so a few words of advice never purchase anything with the baja logo on it because it probably won't work. one of the reps at baja told me herself that they have been overwhelmed with calls about thier products not working that day and it was only 11am my time.

I purchased an Baja motrosports on 12/20/08 from Pep Boys. My son wakes up on Christmas morning and can't ride because it want start up at all. How disappointted my 11year old was on Christmas morning.

Baja scooters seems like a pretty good scooters for very nice price, until they break down. Basically those are single use scooters. First couple of months were great, the scooter was pretty zippy and fast ( especially when you put more air in the tires, use premium gas, and synthetic oil) - mine went over 40 mph couple of times, although i had a wind helping me go forward. I used to ride it everyday to work - around 10 miles one way, and i used it during the weekends because it much faster to get around town than using a car. I was really enjoying it, then out of the blue the scooter wouldn't start.

I quickly learned that PEP Boys DO NOT provide the warranty or any other service for this scooter. If something brakes you will have to contact Baja Motorsport directly. They will try do do anything to avoid taking it back. For starters be prepared to spend 2 days waiting on hold, listening some BS message how great Baja service and support is from Patagonia to Northern Canada. I'm not trying to exaggerate. Once i was on hold continuously for three hours. I think they have only one guy answering all the calls because every time i managed to finally get connected, it was always the same person. They are not happy to hear about warranty repairs. They will keep stalling, ordering, backordering parts, calling you back, i mean NOT calling you back until you will give up. I was told by the service guy that if i need parts i should go to partsforscooters.com - this is where they get their parts too. Nice. I advise you to do the same, skip a middleman, plus they responded for my inquiry through an email pretty fast.

I went on fixing the scooter myself. Once you unscrew any kind of screw, there is a great chance you wont be able to screw it back again. Half of them snapped, on the other half the thread got worn out - they fell out themselves. All rubber seals are so thin and fragile, i advise you not to lift them. My fix was pretty simple, just faulty electrical connector, never-less i had to take apart almost every plastic part of the body and some other components. Be prepared that any simple repair even changing the spark plug requires taking almost half of the scooter apart. It's an engineering nightmare. All the wires are just "hanging" in there, some of them are just taped with electrical tape instead of using proper connectors. Screws are so soft you can bend them in your hands. Oh well, you get what you pay for. For $800 you can't expect much now days.

My advise is: don't buy this scooter. I know, the price is tempting, but keep it mind that year later it will be worth like $200, if you'll be lucky enough that it's still running. I would say, save some money or get a loan and get honda, yamaha or vespa. The resale value on those scooters is great and they are build to last. On top of that they have much better service, and its much easier to get parts.

PS. Baja Motorsport discontinued Baja SC50, many parts become unavailable even through third party resellers.

My elderly father purchased what would probably be his last ATV in June 2008. After driving it only around our property and putting on 37 km the oil cooling pump had a leak in it and started spraying oil all over the place.
He purchased it at Canadian Tire store 70 km away. He had to trailor it up there by himself. They said they couldn't help because the warrenty expired some 30 days prior. He was told to bring it to a warrenty place down the road. So he did. They said they couldn't help he..."TOO BUSY". He called the company and they said it wasn't under warrenty.
JUST TO REMIND EVERYONE that it only had 37 km on it !
This is a manufacturer defective part...not the falt of a 76 yr old man...
and yet " there is nothing Baja Motorsports can do"