Banco de Oro / BDO Unibank’s earns a 1.1-star rating from 270 reviews, showing that the majority of clients are dissatisfied with banking services.
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Bouncing back of dollar with overcharging fees
First I sent 500$ to my dollar account , and it bounced back returning 425$ overpricing of fees. They said my account in on doormat account that’s y.
So I reactivate my account. My account has a maintaining balance of 500$ , to reactivate I have to do transaction to withdraw or deposit. So I did a withdraw of 200$
Now when I got home I Sent 500$ to my account thru online to obtain the maintaining balance and bounced back again 477$ on my acccount. Cutting 25$
BDO is getting all my money. When I closed my account staff told me it’s already an active account. So why bouncing back ?
* dollar to dollar transaction
Failure transferred money
Good day! Please help me to refund/track my sent money to MS. Beverly Trondillo Last October 22, 2022 with the amount of 5,000 peso using iaccess in my BDO accnt. SHe received nothing. hER ACCOUnt is Landbank. SInce she received nothing and she badly needed it, I transferred again 500 peso money it is only the time she received such. Please help me.
Desired outcome: track where my money is
Stolen BDO atm card
Dear Sir,
I want to report my BDO Atm Card, it was stolen together with my other documents and Iqama ID here in Saudi Arabia Riyadh where I'm currently working. Account#[protected], Account Name Donde Cavita, Kindy blocked my atm card and if possible I will request a new one.
My contact# +[protected]
Email add [protected]@gmail.com
Undispensed amount
To whom it may concern,
Greetings!
This is King M. Obeal. I would like to follow up the undispensed amount of Php 7,000.00 transacted last May 16,2022 in the automated teller machine at SM Annex Ecoland, Davao. This was reported already dated May 17, 2022 at BDO, Claveria, Davao City, and Landbank, Nabunturan, Davao De Oro the same day. The BDO Claveria issued an incident report and was endorsed me to my bank provider which I did. I went to Landbank-Nabunturan branch and filled out the form and was advised afterwards that they will email Landbank Head office to investigate the said issue and wait for 15 banking days since they will wait the investigation from BDO first if it's confirmed that there's undispensed amount occured. Since it is already 18 business days, I went to LBP-Tagum to follow up and they made a phone call to LBP-Nabunturan and they told that LBP-Head office is still waiting for the final report from BDO about this matter. I was advised then to follow up BDO. Then, I went to BDO Tagum and was advised again to follow up Landbank instead. I hope this will be expedited as this is beyond the turn around time
You may contact me on my mobile [protected] or respond to this email.
Hoping for a positive response pertaining to this matter.
Thank you.
Desired outcome: Credit back to my LBP the undispensed amount of Php 7,000.00
Payment not credited to account - home loan
I paid my monthly amortization over the counter. I have receipts. But it was never credited to my account that ended to a demand letter. They were asking me to pay interest and the whole amount. They forwarded the case to a collection agency without investigating first. I was emailing them but nobody is looking after it, always say, talk to the collection agency.Inwas asking where is my payment, and why they are not crediting it instead asking me to pay almost a half million including interest.
No answer at all. Been almost 3 months.
Please help.
My interest is running.
Thank you so much.
Desired outcome: I'd appreciate a response. Please credit my payment because I cannot afford to pay double interest and besides,why should I pay an amount that has already been paid? Please resolve.Thank you.
The honeloan department is not taking the complaints seriously, we just paid the interest last may 31st 2022, but then since june the did not credit again the payment we made monthly till december 2022, now they are asking again another interest that we should pay since june interest when we pay out account monthly.. they ate now keep on telling to call collection officer, and collection officer keep telling it was bdo who order them, we have receipt that we are paying monthly after we paid the total interest from delayed payment, so how come after paying huge amount again they did not credit and now asking us again another interest? Qnd no one we can talk to even we have proof that we are paying, the collection department is only after for the interest and not interested in the proof we are presenting. Pls who we should talk about this?
Hi good day we have same complaints for the homeloan, did they resolve your case? Keep on calling collection officer but they keep telling me to pay the interest that should not be my problem as we are paying monthly also and was not credited.
Prepaid mobile reload unsuccessful
I load my smart prepaid and my sons also last May 17, 2022 at around 10:30pm using BDO online banking the transaction is unsuccessful we didn't receive the load but it deducted from my savings account . Please resolve this as soon as possible . thank you
Desired outcome: Please refund the amount to my account as I will have to use it again. Please do immediate actions on this.
Deducted money on account however the prepaid load was unsuccessful
Bakit nag deduct? It was unsuccessful! Kahit na 100 pesos lng yun. Pano po ba to ma redeem ulit? Salamat sa maka help. Pls see the photo for the details. Kaka disappointing naman nito.
Desired outcome: Refund the money
bdo reload unsuccessful
Hello.. I just want to share my experience on unsuccessful bdo reload.. The amount was debited to my account even though the reload was unsuccessful. I called the BDO hotline and they are very helpful and addressed my concern properly.. Unsuccessful reload was last May 8 then received my refund today May 12.. Hope this helps.. Dont worry, if it is really an unsuccessful reload, they will investigate it and if proven, they will give you back your money. Hope this helps.. ❤️
Desired outcome: Refund
Incorrect / lacking one number on the account of the receiver
Interbank fund transfer and confirmed but did not credit to the receiver, correct Name : Jamelou S Buselak but incorrect BDO account number - [protected]
Sent dated May 5th 2022: 06:20 am (Thursday)
Kindly please send back / return to my BPI account.
Thank you & Kind Regards,
Josefina Villon
+44 [protected]
[protected]@yahoo.com
Desired outcome: Please send / return to my BPI account
bdo prepaid load unsuccessful
I used my BDO account to reload my Globe cellphone number [protected] php 100 but I didn’t receive any load. It said that transaction delayed, I waited for 1 hour, and I still didn’t receive my load but the amount was deducted from my savings account. How can I refund my 100 pesos. This incident happened yesterday I didn’t receive any transaction number in my e-mail.
Desired outcome: Pls return the money into my saving account.
Naka dalawang beses na ako nagpaload ng 100 nag complain na rin ako. Tapos ngayon nagtry ulit ako magload pero hindi prin dumating 100 na nman ulit. 200 na nasayang sa saving ko hind nyo binalik! Pls return the money into my saving. Thank you.
Pls return.my 200 money into my savings.
Unsuccessful Prepaid Load but deducted
I had a prepaid reload transaction yesterday, 05/01/22 around 6pm it was unsuccessful but already deducted P100 on my savings account. I waited but did not receive any load on my number.
Attached picture is the proof of my unsuccessful transaction.
Ref: MA_PMR-[protected]-778594
Denomination: P100
Mobile number: [protected]
Date: 05/01/2022
Status: Unsuccessful
Thank you.
Desired outcome: I want the P100 refund on my bdo savings account.
Customer Service
BDO Unibank - Salawag Dasmarinas Branch
Worst service out there yet! bakit pa po kau nagpapaqueuing if di nmn pala susundin? Partida, saturday today ilan lang kmeng clients bilang n bilang s isang kamay. Andme niong tao nkaduty, walang gngwa ngttirintas pa ng buhok! (ano kau jan mga display lang?)pero isang oras p ko ng-antay at nauna pa iservice ung kkdting lang!, mas mtagal p ung inantay ko compare sa gngwa kong inquiry! Sana bgyan nio proper customer service training at tamang pggmit ng queuing! ung mga tao jn! Imbis n humingi ng pasensya sa kin, sinisisi pa ko at umupo dw ako sa malayo?! eh bket dun ako pinaupo ng guard kht alam nia anu service need ko?!, cia pa nga ngprint out ng queue number ko! it is not ok to waste somebody else time! nakakahighblood kayo kahit wala akong highblood hhighbloodin ako sa inyo jusko!wala po bang negative star? u wont deserve kahit kahit isang star!
Prepaid load
Good evening
Sir/ma'am,
4x na ako nakaencounter ng ganito sana naman ayusin niyo system app niyo. Nag load ako ng 100 pesos
Sabi after 1hr... 2hrs na wala pa din.
Nabawasan ako pero wala pa din yung load.. ano na BDO?
Desired outcome: Gusto ko sana irefund ung load
Unsuccessful prepaid load yet deducted my balance!
First I load 100php and it was unsuccessful but deducted my balance then I try to load 10php and It was successful and received the 10php load. But when I tried to load another 100php it was unsuccessful again and deducted my current balance for the second time. Please fix your prepaid mobile reload! Stop causing us inconvenience.
Desired outcome: PLEASE I NEED A REFUND OR JUST LOAD IT TO ME!!! I have send all the screenshots for reference.
Unsuccessful prepaid load transaction
Hindi ko na naman na receive yung prepaid load ko then nabawasan na naman yung balance ko . Redundant issues na to BDO . More of your clients would be displeased if this problems and issues would still be often to occur . nakakainis halos once a week na to
Transfer of money issue
I have transferred money to another bank, this has been unsuccessful. Called the center for 10x a day and was just given a reference number and an assurance that the money will be sent back to my account.
This did not happen.
Reference Number: [protected]
This is a Holy week, with the money being taken from my account and not transferred to my recipient, I have NOTHING to use.
Return my money back now!
Desired outcome: Return my money back now.
Mobile Prepaid Load
How to retrieve money na nadeduct sa account pero walang na received na load?
deducted prepaid load not yet receive
I used my BDO mobile digital banking for buying prepaid load through my account . in april 3, 2022 i load amounting of 100 php but it say's that the transaction is unsuccesful yet it deducted from account . it happens many times over , disappointment s after disappointments . please fix this ASAP .
BDO Home Loan
We took BDO homeloan and was in arrears , been contacting multiple times for homeloan restructure/lengthening of terms/payment assistance due to pandemic we were struggling financially. Then one day collection officer demanding payment for arrears plus 6 months advance! our principal amount is 4.2M we paid almost 2M now , and now they cannot offer any payment assistance and demanding for the Full Payment of 4.5M! Worst bank! fully regret this! Now we are just awaiting for them to forclose the property! All hard earned money GONE! well done BDO!
Desired outcome: PAYMENT Assistance!!!! Lengthening of payment terms!!!!
Same problem we have sir, BDO is not considerate at all, no other payment option they want only full with x100 percent of interest rate.
Same case here. No notice letter, demand letter or formal email of foreclosure. All verbal communication thru collector agent. Been chasing them for recomputation since 2022 to be able to pay what we missed last 2021 due to pandemic too. But only to find out they are foreclosing the property. We have reported them to BSP.
Sorry to hear🥺 , any update about your property? Have they contacted you yet? It's the worst nightmare ever! They just care about the money, they don't really find ways to help but to get more money rather, now they are messaging me via whatsapp if I could settle 2.5M cash to update , it's a joke!
Sorry to hear🥺 I agree, worst nightmare, biggest regret. Have you got it sorted though?
i apply for bdo installment card because my previous card is default but i already paid the said amount in full with interest i apply in my payroll bank i hope that i will treated fair because it is our payroll bank branch applied almost or a month and nothing happen i go round in circles connecting calls in [protected].. and collection call to the bank nothing really happen then i decide to complain to the customer service [protected] after that day 5:44pm i receive a txt that i was not approve. it is exactly the opposite of finding ways... and decided to pursue complain on BSP to report to neglect and incompetent staff in a branch and to the call center
Unresolved bill payments issue
I paid my internet bill through BDO online app payment channel last February 18, 2022. But unfortunately my ISP said they did not receive any payment from me that month, so I contacted BDO on their email regarding this matter. I received one reply from them saying that the issue has been filed under a case. They gave me a case number and said expect a feedback on or before March 19, 2022. Needless to say I did not receive any up unto this point. I even emailed them on that day, but still no response. They are so useless and they don’t see any urgency to my issue or they just love pissing of their customers.
Desired outcome: Return my payment or have it reflected on my ISP billing.
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Overview of Banco de Oro / BDO Unibank complaint handling
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Banco de Oro / BDO Unibank Contacts
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Banco de Oro / BDO Unibank phone numbers1800 10631 80001800 10631 8000Click up if you have successfully reached Banco de Oro / BDO Unibank by calling 1800 10631 8000 phone number 0 0 users reported that they have successfully reached Banco de Oro / BDO Unibank by calling 1800 10631 8000 phone number Click down if you have unsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 10631 8000 phone number 2 2 users reported that they have UNsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 10631 8000 phone numberPLDT1800 3631 80001800 3631 8000Click up if you have successfully reached Banco de Oro / BDO Unibank by calling 1800 3631 8000 phone number 0 0 users reported that they have successfully reached Banco de Oro / BDO Unibank by calling 1800 3631 8000 phone number Click down if you have unsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 3631 8000 phone number 3 3 users reported that they have UNsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 3631 8000 phone numberDigitel1800 5631 80001800 5631 8000Click up if you have successfully reached Banco de Oro / BDO Unibank by calling 1800 5631 8000 phone number 0 0 users reported that they have successfully reached Banco de Oro / BDO Unibank by calling 1800 5631 8000 phone number Click down if you have unsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 5631 8000 phone number 8 8 users reported that they have UNsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 5631 8000 phone numberBayantel1800 8631 80001800 8631 8000Click up if you have successfully reached Banco de Oro / BDO Unibank by calling 1800 8631 8000 phone number 3 3 users reported that they have successfully reached Banco de Oro / BDO Unibank by calling 1800 8631 8000 phone number Click down if you have unsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 8631 8000 phone number 1 1 users reported that they have UNsuccessfully reached Banco de Oro / BDO Unibank by calling 1800 8631 8000 phone number25%Confidence scoreGlobelines+63 2631 8000+63 2631 8000Click up if you have successfully reached Banco de Oro / BDO Unibank by calling +63 2631 8000 phone number 7 7 users reported that they have successfully reached Banco de Oro / BDO Unibank by calling +63 2631 8000 phone number Click down if you have unsuccessfully reached Banco de Oro / BDO Unibank by calling +63 2631 8000 phone number 12 12 users reported that they have UNsuccessfully reached Banco de Oro / BDO Unibank by calling +63 2631 8000 phone numberMetro Manila+63 2840 7000+63 2840 7000Click up if you have successfully reached Banco de Oro / BDO Unibank by calling +63 2840 7000 phone number 3 3 users reported that they have successfully reached Banco de Oro / BDO Unibank by calling +63 2840 7000 phone number Click down if you have unsuccessfully reached Banco de Oro / BDO Unibank by calling +63 2840 7000 phone number 18 18 users reported that they have UNsuccessfully reached Banco de Oro / BDO Unibank by calling +63 2840 7000 phone numberBDO Corporate Center
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Banco de Oro / BDO Unibank emailscallcenter@bdo.com.ph100%Confidence score: 100%Support
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Banco de Oro / BDO Unibank addressBDO Corporate Center, 7899 Makati Avenue, Makati City 0726, Philippines
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Banco de Oro / BDO Unibank social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 05, 2024
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