Bank of America review: Credit card suspension error

PATRICK MCGOWAN



To:[protected]@bankofamerica.com

Wed 9/6/2023 2:11 PM

Mr Lewis,

This is a request and an fyi on how BofA "customer service" is FAILING customers like me:

REQUEST: My new card ending in 1685 was approved by TELEPHONE.

I received the new card and began using it last week.

I am travelling thru Mexico for the next few months. 

I would have added a travel notice - if the BofA systems ALLOWED me - but they don't - so I have stated this fact - to each of your reps. 

I have offered all forms of ID to each rep I have spoken with.

My account has been SUSPENDED and no rep & no "supervisor" will resolve this issue with common sense. 

I - the customer - are apparently IRRELIVANT to BofA!

I have made 8 recorded calls since last Friday and received different information and assurances from the different reps.

2 reps said they show a "DC license" on my account - I have explained that I have NEVER lived in Washington D.C. 

Someone needs to INVESTIGATE HOW YOUR SYSTEM APPARENTLY HAS BEEN HACKED.

I have offered to send photos of me with my Florida drivers license and US Passport since I am travelling...

Some of the reps say the problem is they cannot AUTHENTICATE ME - even though I have already done so many times in order to have the card in the first place...ANY ERRORS in this PROCESS ARE BofA's -- NOT MINE! 

​One rep assured me that all I would have to do -  is delete my old card's bank information and add the new bank information ...

but I CAN'T DO THAT with the account SUSPENDED...

SO I made a payment before one is even due on the new card -- via your telephone payment system...so that BofA predictable doesn't end up billing me a late fee - in this ABSURD ROCK & HARD PLACE I have been put in !

IF I WAS A CRIMINAL -- would I BOTHER SPENDING ALL THIS EFFORT ON GETTING THIS RESOLVED? Give me a break!

I received the card via a phone process I have made a payment via a phone process - HINT HINT - Can I not INTERACT by PHONE with a SINGLE BofA rep with enough COMMON SENSE to authenticate me and UN FREEZE my account by telephone?

I REQUEST THAT YOU ENSURE MY ACCOUNT BE UN FROZEN IMMEDIATELY - SO THAT I CAN ADD MY BANK INFORMATION to MAKE PAYMENTS and USE THIS CARD!

FIX WHATEVER THE BOFA DATA ISSUES ARE AND PROVIDE AN APOLOGY TO ME FOR THE ABSURD AMOUNT OF TIME I HAVE SEPNT ON TRYING TO CUT THRU THE BRAIN FREEZE AND ROBOTIC RESPONSES I HAVE EXPERIENCED WITH YOUR CLUELESS REPS!

Please respond!

Patrick Joseph McGowan

[protected]

6720 East Fowler Avenue #122,

Temple Terrace, FL 33617

2 credit cards: ending 1685 and ending 5314

From: Bank of America Alert

Sent: Tuesday, September 5, 2023 1:15 PM

To: [protected]@msn.com

Subject: Confirmation: Your Recent Payment Request Has Been Received

Hi, PATRICK, thanks for setting up your phone payment with our automated telephone service on September 05, 2023



Credit Card ending in 1685

Your tracking number is wkk5ns3xd

Your payment of $200.00 has been received and will apply to your credit card account. This payment remains effective as of the date of your call or your requested posting date. Please note, it may take up to 2 business days for your payment to be reflected in your account history.

If you didn't make this request, please call us right away, 24 hours a day, 7 days a week:

Inside the U.S., call 1.800.732.9194

Outside the U.S., call 1.757.677.4701

Thank you for being our customer.

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