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Bank of America Complaints 1570

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9:25 pm EDT
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Bank of America mortgage fraud - escrow accounts

Our mortgage with BoA started in 2002 and excluded the setting up of an escrow account by BoA to pay the property taxes and homeowners insurance. These payments were made by us property taxes paid to the county and homeowners insurance to Statefarm.

This year 2010 BoA has now changed our mortgage account number and data from Statefarm to the old mortgage account number concerning homeowners insurance coverage failed to be noted by BoA to the new account number associated with the same mortgage. BoA then used this omission by them to state that there was a homeowners insurance policy lapse starting in 2009 which triggered the setting up of an escrow account for the payment of monies for a lenders policy to the amount of $5426. This is now an escrow shortage due.
At the same time they included in the escrow account the property taxes payments changing our monthly fixed mortgage rate from $1413.68 to $2656.97.

It should be noted here that that our homeowners insurance policy never lapsed and is current likewise property taxes are also current. Our belief is that BoA is using the pretext of a fake policy lapse to establish an escrow account against our mortgae while eliminating Statefarm from the equation for the purposes of doubling our monthly mortgage payments. Shame on you BoA.

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Bank of Aholes
US
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Jun 03, 2016 8:23 am EDT
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We are one of many families in H*** with Bank of America. Our mortgage payment is 2100.00. We were never late on a payment in until last month when we were 700 short and called them immeadiately to work something out. The person on the phone arranged to split the amount over 3 months. We received a letter confirming this.
Today we got a letter stating that we are in debt 700.00 and on Dec 16th they will enter our property for inspection to prepare for foreclosure.
They are trying to forclose on a $300.000 home because of a $700 difference? Of course when calling them, they claim there is no record of any conversation or letter with them regarding this matter. They are scary and rude to say the least. After reading all your complaints, I think we will go straight to our lawyer with this as trying to do anything with BOA is impossible. Be warned, stay away from them, they are like mafia. We too started with Countrywide which is now BOA (Bank of A holes).
If they try to enter our home on the 16th, we will have them arrested for unlawful entry (after our dog bites them).

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amy.downing
Tulsa, US
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Jul 29, 2013 7:12 pm EDT
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I have been complaining 14 years to BOA and anyone else who cared to listened, due to the lack of Branch Reps problem solving skills quote " We have no control over the Mortgage Department", so the only action taken on my behalf was a desk call to who knows were, as I just sat there wishing I was doing the relay of information along with efforts to ease drop or push the conference button on their phone. SO the point to my post...My home burned down in Jan 09 due to arson (with the intent I'm working on proving) I came to the Bank to take needed steps for demolition. They lead me to believe I had Insurance, only to change their mind 1 week later stating the house had NONE and must of slipped between the cracks during and audit. HAH, I was faced with homeless and a Mtg payment on ashes. Two months pass, no action taken and I'm still paying the note. I gave them their last payment and made sure they understood what I was enforcing. The Reps reply as entering money in the system " I can't find your Loan number anywhere and don't know were your money is going". I sarcastically stated " I give you my money, to you, from you on your paper check where you hold my money and still can't get this right". That was the last penny I gave them! Needlessly to say, BOA escrow Hazard Insurance 6 months after the fire of course raising the payment amount. Total of 1 year almost to date Jan 2010, my X Husbands walks in to Bank, payoffs the Note with a claim dispersed in a check to both of us. Everyone gets paid off and I am left homeless. NO Insurance Agency/Brokerage who wants to keep their income would ever write a policy on an arson with open investigations let alone a dilapidated dwelling. Criminal activity to be investigated by FBI no doubt. My City Inspectors was livid after their attempts and my efforts to resolve with the Bank, so graciously they gave me a demolition grant to clean up my neighborhood complaints.. Which left wonderful City call log reports.! It is BOA's job to meet the authorities request ( Underwriting in our policy states clearly) even if they chose to ignore mine. They played with more than a Borrower on my note. If not for the City I wouldn't have even known the activities. I paid one last visit to the bank after all was done, as I demanded (not suggesting this time) I was not leaving with out a paper document in my hand. All I was allowed to received was a business card with a signature date and time. I really want to know why now to this day I still have Equity Ln 14k still active. The X husband holds the card of course. I will get answers and resolve these matters. I'm looking for a SHARK Attorney to eat them alive. Settle isn't what they should be privileged to. ATTACK and prosecute to maximum penalties. I am taking referrals on Oklahoma Legal practice firms that have experience in Bank suits. Beginner, cheap, I'm desperate and need a Lawyer is not a mistake I will repeat or I wouldn't have been in this Scam to start. amy.downing@rocketmail.com

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hate bofa
Marshfield, US
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Mar 20, 2013 5:29 am EDT

bofa took our house through fraudulent escrow acct. we paid our own taxes and insurance for 12 yrs . had been trying to get loan mod for 2.5 yrs always lost papers etc. then I went to buy car and dealership told me I was in default with bofa who I had been sending mtge payment every month. called bofa who informed me we had an escrow acct set up by them and because we were not sending enough money to cover escrow that we did not know about, as we were still paying taxes and insurance up to date. they said they had re-directed our mtge payment to the escrow acct therefore we were now in default and they forclosed on us and sold to Freddie mac. Only bofa could come up with a scheme to steal your house while you were still paying mtge every month. This was a scam to get people out of their houses because bofa did not have the right legal papers (note on our house.) they could not sell to anyone but a buddy bank as the title was crap which is why we could not sell so they sell to buddy bank Freddie mac and literally steal your house out from under you > I do not think it was even legal for them to redirect your mortgage payment to an escrow acct or any other acct.

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boaisevil
US
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Oct 22, 2012 11:23 pm EDT

They just did this to us too this month. Bank of america is evil.

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tszcz
Belle, US
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Apr 05, 2012 12:05 pm EDT

My problem with Bank of America is similar. after paying over half of the Principal off, BAC INCREASED our payment by $1870.28 to $3528.45. We found that they paid our taxes to the wrong county, city, and school district, in 2010. Then they paid our taxes TWICE in 2011, then they added the amount to our payment and want us to pay the taxes again through April of 2013! They are a fraud!
I will NEVER do business with this company again!
I received a recommendation to force an audit of our Escrow account by doing a Quiet Title Action . It will force an audit of the account. How to do this I do not know. I was also told to Demand an Audit of the Escrow account. In the meantime they have $8800 of our money in the Escrow and they will not be responsible to pay the taxes with it because we are paying off the mortgage. Then we will still have to pay the taxes for the next year! Lord help us all!

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ChicagoGirl2011
US
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Nov 20, 2011 4:35 pm EST
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Im having the same problem as the other commenters. Who are these people who are so greedy, first, and inept and callous? Why are there never more normal, competent and caring employees? I was told to fax the documents that show I pay my property taxes, which I did immediately. I later learned I was given an incorrect fax number. I got the 'correct' number and refaxed the documents. It is as though I have never spoken to anyone over the phone or faxed over 10 documents twice. Why would they WANT me to default on my loan - even though they are creating the dafault. There is no good answer for greediness and idiocy.

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Tired of BOA
US
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May 04, 2011 2:20 am EDT

Bank of America is doing the same thing to us. they say we are 3-4 months now behind in our mortgage payments, we paid our taxes, only to have the check sent back to us by our township stating the bank also paid our taxes. They didn't even pay the correct amount due, I had to resubmitt another check for the remaining balance. I called and paid them back for the taxes and was given the wrong payoff amount and then the money I did pay NEVER EVEN WENT TOWARDS THE REPAYMENT OF OUR TAXES... We still pay our mortgage ON TIME every month BUT they are not applying it to our loan, they are putting it into an escrow account and holding it and have now started foreclosure proceedings on our home. I have recorded every conversation i have had with them on the phone with a digital recorder and WOW the crap they are doing is amazing...THEY LIE, CHANGE THEIR STORIES ALL THE TIME. I have gotten our state Rep. and state bank commisioner involved now, just waiting to hear back to see what I can do...CROSSING MY FINGERS !

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Deepeagle
Tomah, US
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May 03, 2011 5:35 am EDT

Bank Of America is trying to do the same thing to me. Forcing an escrow account which is more than double of what the house insurance and taxes would be. This sucks I hate dealing with these people. Really wish to be able to place a lawsuit against them to stop their BS. Wish to know of anyone else who has this problem with BofA.

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hate b of a
US
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Jun 03, 2016 8:23 am EDT

omg! i have been dealing with all the same bs with bofa too! we were current on our loan until bofa threw us into 'forebearnce' agreement' while they "review our loan for mod" due to decrease in income! what a joke this has been. we have been battling since march of 2009 where our loan was origianly with world savings. almost 2 years of stress. does anyone know who we can contact for help? there has gotta be some legal action.

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12:04 pm EDT

Bank of America mortgage interest overcharges

In November 2009, Bank of America moved my mortgage from one BofA subsidiary to another BofA subsidiary. Since this date, Bank of America has started overcharging me interest. Bank of America acknowledges that their "software has changed" when loans were moved to the new subsidiary. And that their new software calculates interest on a daily basis. Prior to November 2009, any additional principal and/or monthly payments made before the 15th of the month, used to be treated as if they were made on the first of the month.

Thus, now if a payment is made on any day other than the first of the month, additional interest is charged upto the date the payment is made. In the past, only a late fee was to be charged, if the monthly payment was made after the 15th of the month.

Several representatives at Bank of America customer service acknowledge that an error seems to have been made. Going back at the loan history, they also agree that the method used to compute interest has changed. They also acknoledged that my loan is not a simple interest loan, but one where the interest should be computed monthly. One representative also mentioned that other customers had similar complains about overcharged interest. However, Bank of America refuses to fix the overcharges, indicating that this is how their new system works. And now their new software gives customers a breakdown of the principle and interest for each payment. In this new process, the system charges additional daily interest to each customer.

Note that I have not refinanced, or done any sort of modification to my loan. Nor have I ever been late on a payment. Just want to make folks aware that Bank of America maybe overcharging them as well. Folks need to look at their mortgage statement and calculate the principle and interest charged, and complain if they have been overcharged.

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lulypalafox
US
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Oct 30, 2012 9:25 pm EDT
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I have the same problem with BOA and actually I am ready to fight for these overcharges. Email me and I will see if we can get a list of people to respond. lulypalafox0807@gmail.com

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CogCat
US
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Jun 16, 2010 4:04 pm EDT

Would be interested to know where this has happened to William or others. The complaint does not specify his state of residence.

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6:42 am EDT

Bank of America refused to let me deposit my sons income tax return

My son and I have a joint bank account with BOA. The reason for this is because my son is overseas. The Bank of America branch in Grapevine, Texas refused to let me deposit my sons Income Tax return. They asked all kinds of questions about who's check it was and etc. The manager was some mexican guy that hid behind a curtain out of full view and he was the one who wouldn't deposit the check...a government check! I wonder how many illegal aliens he asked whose SS# they had stolen and were illegally working under. I'll bet you not a one. Bank of America is the sorriest bank in the entire country. If you are searching for a bank that takes care of it's customers, stay away from Bank of America. I don't know if my son will loose his return, by the time he gets home the check will probably be void.

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2:46 pm EDT

Bank of America Closed my account for no reason

The Bank of America sent me letters saying they are restricting my accounts in 20 days and closing them in 30 days. I called the phone number on the letters, but only an answering machine says "this is the closure department and this was done for Business Reason and no further info can be given". I sent a complaint on the web through my account, I was advised to go to a local branch. I did, but the manager had no answer, he said the closure department is above any branch and he can not help me because he can not access their information.

The strange thing is that I have an excellent banking history, high credit score and never defaulted on any payment. I also had with them a mortgage which was paid always on time until I sold the property.

I stopped long time ago using the online payment system of the Bank of America. The reason is because the funds are taken away immediately from my account at the time I schedule the payments. If your check does not reach the person who you intend to pay, the money is swallowed by the bank. I used to make automatic monthly payments to charities and found out that the charities did not cash their checks over a year. The money was taken from my account and I was never told about this. Thus instead of making life easier the online payment system of the Bank of America makes it harder sine you have to keep track of things among many. I use currently online payment service from two other banks which are excellent since funds are not deducted from the account until actually the checks are cashed or deposited. This way there is no money lost and no need to track things so closely.

Despite the above I kept accounts with the Bank of America because it was the first bank I used when it was named"Bank of New England", then "Fleet Bank", then "Bank of Boston", then Bank of America. I thought because I have excellent banking history, it is good to keep an active account with this bank, although I have accounts at local banks whenever I relocated.

It is a humiliating experience to try to talk to somebody at the Bank of America about the account closure. My experience proved that this bank is not customer friendly when it comes to discuss such issues.

I truly believe they did a mistake because they lost a good customer, however, my complaint is related to the humiliating way of the closure and that the system they set in place does not distinguish between good customers and bad ones.

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Tim Tarot
US
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Jul 06, 2023 7:56 am EDT
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I am so sorry this happen to you. I thought I was the only customer Bank of America treated like this. I have filed so many complaints on Bank Of America since June 21, 2023 when my account was closed for no reason at all. They told me the same thing...to get to a branch. Got to a branch. They had no answers and told me they had no way of giving me my bank balance. All those years of good banking and this is how they treat me? Then I contact Risk Closure and they say...we can't verify over the phone so we have to hang up and you have to step into a branch. But sir ... I am here at the Branch with Two forms of ID, No Help at all. band Of America has the Worst system ever

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Natasha Cottier
US
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Jun 30, 2023 9:39 pm EDT
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Just had my credit card cancelled! Got no answers, of course. No balance on it, but let's hit her credit score! Dirty! Got an email 2hrs ago saying it'll be cancelled today. After it was declined YESTERDAY! [censored] YOU BANK OF 'MERIKA!

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BOA neveragain
Staten Island, US
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Apr 10, 2023 12:17 pm EDT

The same thing happened to me. BOA closed my accounts for a false claim against my business. No information was requested from me nor any contact. They just closed the account. And after numerous explanations and letting them know the situation they never believed and accused me of committing fraud. After banking with them for over 8 years. They listened to just anyone who files a claim. The agents have no idea of what is going on and don't know how to resolve any issues. Everyone just read notes from their computer. But they still don't understand details. I see why it's so much fraud dealing with banks now. I would never recommend for anyone to bank with BOA. If you have any issues they have no idea on how to solve the matter.

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Keshaundra
Detroit, US
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Apr 25, 2023 6:07 pm EDT
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Replying to comment of BOA neveragain

Hey this just happened to me and I’m tryna to get access to my funds but they aren’t telling me anything! How did you go about getting an escalated ticket to withdrawal your funds ?

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Pawprintseverywhere85
US
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Mar 10, 2023 5:25 pm EST

This just happened to me. Only had the account 5 months and never negative and payroll goes in every two weeks. Was told my account is under review, but not marked for closure yet I asked, will it be closed and what information they just get me off the phone and say that they are doing this for my protection and their protection.

Had my payroll check go in today won’t allow me to withdraw the funds. Indicated my auto drafts for bills will be rejected until resolved.the account doesn’t have much but it it does have $2,400 in it and they won’t let me have the money until they do their review.

Had an escalated ticket to let me withdraw funds at the branch and that’s 3-5 days….

Thank god I’m partnered or I would be screwed.

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Keshaundra
Detroit, US
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Apr 27, 2023 7:29 pm EDT
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Replying to comment of Pawprintseverywhere85

Hello, this just happened to me! How did you get an escalation ticket to withdraw the funds?

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PriyaRajan
US
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May 08, 2023 7:50 pm EDT
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Replying to comment of Pawprintseverywhere85

How to escalate ticket in this case?

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Miss Malibu Nikki
US
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Mar 03, 2023 1:48 am EST

They did this to me w no notification and left me stranded 8 hours away from home. Still have not gotten my money. There was a news article from CBS I just Emailed to help me as they helped another woman get her money back after doing the same thing to her.

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Maximiliano Mesa
US
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Jan 10, 2023 5:02 pm EST

Eric, same thing happened to me back in early 2021. Was a customer and huge fan of BOFA. Excellent credit score 760-800 range, $98,000 credit limit on three different cards. Platinum $3,000, Travels Rewards $5,000 and Cash Rewards $90,000. The closed my savings, checking account, all three credit cards, business checking account, and business travel card $5,000. I found out when I tried using my cash rewards to pay for a restaurant check and it came up as stolen. I proceeded to call the bank and was transferred to different areas until I reached one that just treated me like a nobody and pretty much stated that I was having all my accounts closed due to a business decision and that it was a final decision. If you or anyone on this trend know of any legal action that can be taken to reinstate these accounts please post. Also why is BOFA doing these to customers with excellent credit scores and no missed payments.

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Jenn98071
US
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Sep 16, 2022 6:21 pm EDT

I had my personal credit card closed today by Bank of America no prior warning. Thankfully I had this card paid off. I don't know why they would do that to me. I had the card for 17 months, on credit karma it shows they closed it on the 1st of September, except I get an email today saying in was closed as of the 16th of September 2022.

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Tee2
US
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Sep 12, 2022 10:13 am EDT

I have had Bank of America for years. This horrible company wrote me a bad check and the bank then closed my account. I have funds still in there and they can’t do anything. I’m so mad I even banked with them in the first place. These are truly thee worst banks in the world .

I’m completely disgusted

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Zoomass84
US
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Sep 18, 2022 8:17 am EDT
Replying to comment of Tee2

Been with BOA and before that Bank of Boston for 40 years,they closed all my accounts for "risk" reasons

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nerdbombshelle@
Greenville, US
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Aug 24, 2022 9:25 pm EDT
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Same! This happened to me, as well as someone else I know, just today! We are furious.

Discrimination? Possibly.

Are they submitting to the WEF? Possibly.

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Arielle Leigh
US
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Jul 15, 2022 2:17 am EDT

Bank of America closed my accounts with a check I deposited one day away from posting to my account. No accountability, almost 600 dollars just withheld from me with the closure. Mind you I've been waiting more than 10 days for the check to clear and they close the account with ONE DAY LEFT BEFORE THE FUNDS WERE SET TO BE AVAILABLE! UNACCEPTABLE!

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Keshaundra
Detroit, US
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Apr 25, 2023 6:11 pm EDT
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Replying to comment of Arielle Leigh

Hey , this just happened to me ! Did you ever Get your money back

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5:21 pm EDT
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Bank of America TB&W Mortgage Transfer

Last September, my mortgage was transferred from Taylor, Bean and Whitaker to BAC Home Loans Servicing, LP. During this transfer, my August payment has never been accounted for to date, even at 9 months later. I keep getting collection letters, late charges, etc... for a payment that I made. It's very disheartening to know that in these tough times, I am 100% current on my mortgage yet BAC has yet to recognize the correct status of my account. Every time I call, they keep telling me that it's still held up but all of the late charges will be dismissed once it is reconciled. They also told my that I was lucky to only have the August payment in this blackhole as others have both Aug and Sept missing. And I have called BAC a lot! I am to ignore the calls and letters per their direction but that's hard to do. Will this ever get resolved or am I destined to continue this harrassment for the life of my loan with BAC? We're coming up on a year now and especially for a big bank, I do not understand why this isn't resolved yet. Maybe that's the problem... big bank. ([protected]@yahoo.com in Thornton, CO)

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T. Dempsey IN
South Bend, US
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May 05, 2011 1:15 am EDT

I, too, was with TB&W and then trasnferred to Bank of America. Ever since then, my life as been hell dealing with them and their ignorance. My August payment was "lost" and all they kept telling me was "Do not worry about it, it will show up." East for them to say when it's not their mortgage payment and credit history. Every time I would call I would have to explain my whole situation over and have them tell me again, "Do not worry about it. We will not apply any late fees to your account." My headache with them has been ongoing and I wish they would get it together and treat me like a deserving customer, not just another person to help line their pockets. Bank of America has become way too big of an institution and should be knocked back down to reality of common sense.

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Isabel1170
Palm Bay, US
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Feb 15, 2011 3:17 am EST
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I also had TB&W before my loan was SADLY sold to Bank of America. I made my August 2009 payment but for some reason, it has dissapeared. Ever since I have had Bank of Amrica, it has been pure hell. I have had a ridiculous amount of fees and they also state that I owe more money than what I actually do. Bank of America is pure evil. I believe that company is runned by Satan himself. Make no mistake, Bank of America will continue to torture and harrass you and not fix anything on your account. I suggest that you contact your Attorney General and the Office of the Comptroller of the Currency (OCC) and file a complaint. It is your right as an American. You are being abused by a fraudulent company in America and it is only fair that they are required to do business in a legal way. I highly doubt Bank of America will change it's ways. They will be eventually be shut down (yahoo!) and that is when many Americans will stop being abused by their crimes. Bank of America is "organized crime" and should be held accountable for violating rackateering laws (RICO) among others. I really hope that you resolve this issue but sadly I spent over one year trying to get them to resolve my issues and they even lied to and ignored my attorney. I lost hope and decided to sue BofA in Federal Court in Orlando Florida due to fraud and many other crimes. Good luck!

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5:23 pm EDT
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Bank of America they are harassing us!

June 5, 2010

Bank of America
CA6-[protected]
PO Box 5170
Simi Valley, CA [protected]

Re: Loan # [protected]

To whom it may concern:

First I would like to say that our family is being harassed by Bank of America and we are formally asking you to stop harassing us.

We did a loan modification with BofA in October of last year, it was finalized in March of this year. Your bank was kind enough to reduce our payment by 50% for 12 months. We appreciate that very much because it has allowed us to continue to make our payments on time as we have always did. In March, when we got word that the modification was done and we should start paying $269.18, we were please. I then started making that payment on time every month. Then in the late part of May I started getting calls from a loan counseling center, on my house and cell phone, sometimes up to 6 times a day. The people were telling me I was late, I knew I was not and told them there must be a mistake. The first few times they said the loan modification was not showing up and next month it would be all fixed. Well, next month came and the phone calls came along with it.

One day this past month I spent 5 hours on the phone with 2 different Bank of America departments. One department showed my loan mod was done and I had made all my payments on time and the other showed I was not making my payments and I was late. Neither one of these departments would talk to each other and they claimed they were unable to do a conference call. BUT at the end of the phone call I had a supervisor on the phone and he promised to have the loan mod negotiator call me within 48 hours to fix the problem. 48 hours came and went and I never heard from her, still haven’t. Then the calls started again! I spoke with a lady named Rosa, Rosa told me she saw everything I was telling her was correct and she was going to talk with her supervisor and get everything corrected, that never happened.

The 50% that the loan mod discounted my payment is showing late every month although I am making my payment every month and have done so since I got this loan! This needs to be figured out and corrected today. I am tired of trying to play nice and I will report Bank of America if this does not get fixed by June 30, 2010. I am doing everything I am supposed to do and Bank of America is not, you are simply harassing me and my family. Please review my account and fix it so the phone calls stop immediately!

Also, if you have been reporting this late on our credit reports I would like it corrected along with a letter of apology sent to us, just incase it does not come off the credit reports as lates!

Thank you,

Kevin and Maria Hickman

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elli85
US
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Jan 16, 2011 7:24 pm EST

I've been trying to pay off all my bad debts on my credit, not only to fix my credit but also to pay what I owe from when I was hit hard by the recession like so many people. I've paid off 4 of the 5 bad debts and those companies have been very cooperative. I've told Bank of America to mail information on forms of payment, etc. to pay off the debt but instead they choose to have people from GOD KNOWS WHERE and harass me. They yell and just treat me like dog doo. They call all hours of the day. It's ridiculous, I'm just trying to make things right and they treat their customers like this, yeah I also bank with them and they treat people like this. I really want to get legal assistance because it's getting so bad.

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7:04 pm EDT
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Bank of America bad remark on credit report

My credit went from 794 to 642, in feb of 2010.Bank of america (bac home loan) put a remark on my credit saying (paying under a home modified payment). This is not true i make the full 2470.73 payment on time every month and have not been late.I have cantacted b of a 24 times, they say there are no negative remarks on my credit report.Well my own bank will not give me a loan at the best rate.B of a sucks and i hope to never do bussines with them.I am trying to sell my home to get away from them.No body in that company knows what to do or how resolve this problem.I go to the local branch on 7th street in grants pass, oregon.EVERY ONE THERE IS JUST DRAWING A CHECK (LOST)

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RHesq
Cos Cob, US
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Jun 02, 2010 9:32 pm EDT

You need to contact the credit bureau and dispute the BAC remark under the Fair Credit Reporting Act(FCRA). The credit bureau is obligated to promptly investigate your complaint. If there is no basis to whats reported, they must remove it after investigation.

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7:18 am EDT
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Bank of America policies

Hopefully everyone will read this and take it into consideration. Bank of America has set up there rules and policies to rip off the common consumer. There policy basically states that they can chose to cash a check anytime (even if its post dated or past 6 months). they can then charge you an overdraft fee or whatever fees may arise because of the early or late cashing of the check. There resolution to the problem is that you can put a stop payment on the check, which is obviously at a cost. See for yourself. bank of america.com, search deposit agreement and disclosure select number 4. click deposit agreement and disclosure. go to number 13-K. read the section regarding stale dated and post dated checks.
https://www3.bankofamerica.com/deposits/odao/popup/disclosure_popup.cfm?template=dad&RequestTimeout=300#13k

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user432
sdf, US
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Sep 12, 2014 11:18 am EDT

BoA is the worst! If you make a deposit to cover a transaction that you know will not hit your account for another day or two, they will intentionally delay the depost so that you overdraw on your account just so they can charge you an overdraft fee. I HATE BoA!

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jcpardell
San Francisco, US
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Jul 10, 2010 11:06 am EDT
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Bank of America has established their stop payment policy in a deceitful manner. They request a three-day advance in having a customer order a stop payment, yet BofA knows the normal turnover time for an electronic check payment to pass through the clearing house is one or two days. Thus, its improbable for most stop payments to work. However, I agree they're doing this because its more lucrative for their company to collect additional fees from their customers. This was once a good company. Now, BofA is nothing more than an institution of swindlers.

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Bank of America Everything the attorney general found on their practices that was illegal, they did to me

My house went into foreclosure after several months working with the fraud department also office of the President at B of A they gave me a case # but did nothing about it and then closed the case without even letting me know now my home has a foreclosure sale date March 11, several of the my loan documents were falsified I requested information and proof of this information B of A could not get me the information they told me to call the police, also I’ve been living in the wrong LOT # I for the class action against countrywide? they have already been fined 7 million or something large., the title company and the mortgage lady who was only a notary). everything the attorney general found on their practices that was illegal, they did to me. so how do I get in on the class action?

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10:14 am EDT
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Bank of America mortgage fraud

Be warned about Bank of America Mortgage Practices! Bank of America has committed mortgage fraud in our home loan contract by changing the status of our loan type and structure of the loan, by adding PMI, "AFTER" the closing, and without notification that they were changing our loan within thier system! And they most certainly have done this to hundreds, if not thousands of others throughout 2008 & 2009. If you do not pay PMI to Bank of America, then you need to conduct a thorough examination of your loan documents and run the figures through an amorization calculator. There are actually 3 different ways that they could have calculated your loan. I suggest running all 3. We found out the hard way that our loan type was changed when we tried to refinance our current loan with another bank! We had already payed for the appraisal ($350.00 dollars) and the new bank was pulling the payofff amount and found that within the BoA system, the type of loan we had was actually different than what was on our loan documents. When I contacted Bank of America about this they stated that they had payed for the PMI issucance "AFTER" our closing. The PMI department at Bank of America then stated to me that PMI costs were added into our APR and that is why the percentage rate is higher. I then ran the figures and sure enough the difference in the interest rate over the life of the loan came to within a few dollars of the amount that BoA had supposedly payed for, but had actually charged to us in the annual percentage rate! I have made complaints to the regulatory agencty that governs National Banks, the "Comptroller of the Currency Administrator of National Banks or OCC", they sent the complaint to the bank, the bank responded and apparently directed them not to discuss or release any ionformation to me about this issue. I have also filed a complaint about this with the Texas attorny Generals Office. If you suspect that you are a victim of this fraud as well, you can file complaints on-line as well. Please do so so this can be stopped before anyone else if ripped off by Bank of America!

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BofASucksBig
Mesa, US
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Jun 07, 2010 2:57 am EDT

Company phone = [protected]
Incident = In February 2010 I contacted my mortgage lender Bank of America about their Making Homes Affordable Program in which I was solicited via the internet. I did call and inquire but was told I did not qualify. About 6 weeks later I receive a FED-EX package about the program. I called Bank of America and was told the documents were sent by mistake and to "toss them in the trash." That is exactly what I did.

On June 4, 2010 I noticed that $199.16 was missing out of my checking account. After looking through my bank statement my fixed rate mortgage had jumped from $424.17 to $523.75 in May of 2010.

I contacted Bank of America and was told "this is your new payment as we opened an escrow account to pay your property taxes and insurance for the Making Homes Affordable Program. I explained to 7 people over a 2 hour time period that I was not eligible for the program, never signed any documents nor submitted an application and have paid my own taxes and insurance outside of the loan since I first purchased the property.

The bank did admit that I did not qualify for the program but the escrow account had been set up and it could "never be terminated." "You will have to just live with it Mr Russell the rep explained." I told her my taxes are $199 a year and my yearly insurance is $250 but your withholding almost 1, 200 a year? Response: "well at the end of the 27 years we will refund you the difference". I then informed her that Bank of America fraudulently changed the terms and conditions of my loan without permission, my knowledge, or any signed documents. Response we do this all the time its perfectly legal for us to withhold for your taxes and Insurance. I stated my taxes are paid to date and so is my insurance, you cant legally raise my mortgage!

I explained to the representative that I may not even be able to pay my mortgage next month as Bank of America has funneled out $199.16 out of my checking account due to the "increase in my mortgage." Well Mr. Russell if you don't pay your mortgage, we will simply have to foreclose on you and have the Sheriff remove you." I explained to her I have a limited amount of money and pay my property taxes each year with a small bonus check I receive from work, my insurance is paid in small increments monthly and I cant afford a $100 monthly increase in my mortgage. The representative then hung up.

I called Bank of America back and basically was told pretty much the same thing after speaking with 4 more people and a supervisor. The supervisor informed me that he could "try to opt me out of the program"(could take months) you know the program I did not qualify for, and never returned any documents or applications I stated. He said yes sir that one. I demanded my $199 back (1/2 of next months mortgage payment) that Bank of America had fraudulently removed from my bank account via auto-pay. The authorization was only for $424.17 a month not $523.75 Response: its not possible Mr. Russell. Because of Bank of America fraudulently increasing my mortgage and illegally withdrawing more than agreed upon I'm sure I will have overdraft fees as I only have $9.00 left in my account.

It is quite apparent that Bank of America is committing blatant fraud in order to account for the TARP money they have received. If you are wondering why their numbers have increased by 70% in one month, allegedly enrolling more people in the Making Homes Affordable Program? This is how their doing it. I no doubt will loose my home as I will never be able to catch up or pay the higher unlawful increase in my mortgage. Mortgage loan # 8709XXX Did I mention my taxes, insurance, and loan payments have never been late!
Damage Resulting = My end up loosing my home.
Contact me = Y

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8:44 am EDT
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Bank of America harassing phone calls every hour

Bank of America/BAC Home Loans Servicing LP would call my home phone every hour from 8.30Am to 9 PM looking for a Marcus M, unfortunately that person have never lived at this phone number address as I have been living here for the past 15 years. I informed Bank of America/BAC Home Loans Servicing LP and they said they would remove my number. Days later I am still waiting for this to happen, the harassing phone calls continues on Saturdays & Sundays as well.
Who else should I caomplain too!

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Anthony Ragusa
Tomball, US
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Jun 12, 2011 12:14 am EDT
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Hi, I have the same problems with BAC. And I have received calls all hours of the day and night. They are looking for someone who does not live here and over 10years ago had our phone number. BAC informed me they would put me on the do not call list which has not happened. I even went to alocal branch of BAC in Houston and the manager said she would get the harrassing phone calls stopped.
Today 6/11/11, we received a call from a group called UPLS who said they wer calling for BAC and they stated they could not take me off the calling list since they were calling for BAC. I plan to gert advice from an attorney.
JR Houston

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PSal
Morada, US
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Nov 04, 2010 5:52 pm EDT

Hi, I've got the same problem. I am on the FCC Do not call list and have also requested within BAC to put me on their do not call list. It doesn't help. I have filed 3 complaints with the FCC Do not call Regtistry. They have a glitch in their computer system and have the wrong phone numbers on the accounts. I feel that if there are enough of us, we should make them pay hefty penalties for these abusive telemarketing practices. That is what they are because the recording asks you if you are interested in receiving their products or services. I wish more people would file complaints with the FCC to give all of my complaints more status. Until then, I just keep my caller ID on to record the instances and when I get fed up, I file another complaint.

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1:22 pm EDT

Bank of America dishonest bank

Bank of America is a very dishonest bank, there thing is to trick you or cheat you in anyway possible. And believe me when i tell you that they are liars. I don't want to spend all day writing a book on how they have cheated me but i am going to take the time to post this so when people come to look they will find yet another person saying that the things bank of America are doing are against the law. who is going to protect the people from these bullies? they are picking on and ripping off the elderly and so much more. its disgusting to use the word America in there name.

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Mr. Neal
Atlanta, US
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Mar 15, 2011 12:26 am EDT

These people are trained to lie, if only someone would be honest enough to tell you that. My situation was that being unemployed for several months, I would like to get a loan modification to lower monthly payments, etc. At first, they said no problem, but later said I didn't have verifiable income. Well, that was the reason I needed help--lack of income. I filled out all of the paper work and did everything they told me to do, only to be denied in the end with sooooo many excuses. You can speak to 50 different people (they love to put foreigners on the phone to really fray your nerves) and all 50 people will tell you something different. These people are liars all the way. I absolutely hate doing business with them. They also love to manupulate bank accounts. One day you will see a transaction processing, then the next day it is temporarily gone, only to show back up the following day and then change the day you made a deposit so now you can be charged with an overdraft fee. They love this trick! This bank is the worst!

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Gliderguy
Winchester, US
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Dec 21, 2010 10:35 pm EST

I have never been lied to by a supposedly reputable company as I have BOFA. They are the most disorganised company I have ever seen. If you speak with 5 different service reps about your concern you will get 5 different answers. We have been trying to get a loan modification for over a year now. They have lost very sensitive financial information FOUR (4) times now. They just asked for the same information that I have already sent them 4 times! It's no wonder the state of Arizona is suing them for fraud and bad business practices. We have just sent our complaint to the California Attourney General but of course I see no help coming from there. The only thing I can do is to hopefully warn any one against doing business with these banksters. Why in the name of God did our government keep these shysters from going out of business, which they so deservedly need to do.

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10:49 am EDT

Bank of America In my last twenty year I have not experience any worst customer services

In my last twenty year I have not experience any worst customer services which I experience on 1/22/2010. I am 20 years customer and paying my bill on time on two cards. Bank of America Visa and FIA Master Card. I called because they reduce my credit line and that effects my credit. Upon calling the ### of BOFA closed my accounts with insulting remarks for my credit report. Which was result of Furlough since I am a state employee (CA). I dont know how to deal with this.

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8:43 am EDT
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Bank of America manulating deposits and posting

I understand ifI am over on my account then I have to pay the fee.

BUT why do they have to hold my deposit which more than covers my purchases so that i get overdraft fees, My deposits went in first.
They also move your largest purchase even if it was you most recent to the back of the line so that all the other posting bounce as well.

I am a mother with 2 jobs and 2 girls to support and I have just got assessed a bunch of charges so basically my pay from my second job is gone.

Please tell me where to get help. Again I understand one if the recent purchase is over but to move everything around is really unfair.

Thanks you

Account pictures on request.

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MsDownshift
US
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May 18, 2010 2:13 pm EDT
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No this is bad banking business, as all banks now use the same practice to manipulate and move debits and credits to their advantage. They hold all transactions until the end of the day using the smallest to largest debits posting first then the credits with the end result that NSF will result. The banks are making their money this way stealing from the average person that lives paycheck to paycheck and doesn't have the money to cover. Then they delay sending notices and also charge a fee per so many days for being overdrafted.

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bobtheman
US
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May 16, 2010 12:50 pm EDT

Were they direct deposits? If they're checks, then they hold the deposits a few days.
Perhaps don't write checks until you know the money is there...

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7:09 pm EDT
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Bank of America home modification loan program

Hi- We're like every working family in America trying to acquire Home Modification Loan from Bank of America. How many of you have tried to get your home loan modified only to be taken for a "ride" through different departments? We have been trying to get this done over the past 14 months only to be given the same excuses over and over again. As well, you're not even talking to someone from America. What the hell is wrong with Bank of America? I am sure other banking institutions and lending institutions from around the country are doing the same thing to innocent, hard working, honest Americans who just want to make sure they take advantage of "All programs" afforded to them. Is that too much to ask for? Tell me if this is something that all of you have gone through:

Filled out paperwork 3 times faxed over a copy and sent over 2 hard copies just to be told that particular department doesn't have your paperwork?
Your given a packet that tells you to return the signed copies and an answer will come in 10 business days, but it has been 3 months waiting for an answer!
Where and When does the american people have the right to say to big name corporation, enough already and get your "S" together. We have done everything that Bank of America has asked us to do, but no answers to our home modification loan has come. What can be done? Any answers appreciated.

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Simon
US
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Jun 03, 2016 8:20 am EDT

Bank of America seems to be delaying a decision on our modification. Over the 3 month trial basis I have repeatly had to send and resend information that they did not have although I had already sent it to them. I checked up with them constantly to see where the loan was and was always shocked to find things missing. Finally it was sent for processing and shortly there after we were denied for missing information! I called immediately and was told it was reopened! I am disabled and raising my 3 grandchildren, I have lived in this home for almost 25 years now and can afford to pay this if the mortgage rate of interest would be dropped to a fair rate. I am sick over this and feel BAC is not committed to working with their customers. There are too many paper pushers involved and not enough people involved to make the right decisions. I certainly hope this has a positive end for me.

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Susan and Coby
Port St. Lucie, US
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Oct 03, 2014 12:10 am EDT

I have one thing to say about bank of america frauds. I have been turned down again 4th time. I have hired another lawyer one near me. Never use main law pc in laguna hills, ca they don't do anything. I was able to permanently modify my grandmothers house they are with wells fargo the first time on time and no problems what so ever. This just proves b o a is a bunch of frauds.

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William McKenney
Reno, US
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Jun 21, 2012 5:44 pm EDT

I made my trial payments on time for eight months and sent hard copies and faxed my documents three times because they couldn't locate them. I called BofA every Friday morning and they would say my loan mod documents were on their way to me. I never got a thing. One BofA rep told me the documents were being mailed out that day and I would recieve them in a week. They never showed of course, and when I talked to the next BofA rep I asked why the other rep would tell me the docs were being sent to me, and he said she told me that just to get me off the phone. They lied to me every week and this went on for months. I finally filed bankruptcy and let them have the damn house back. My bankruptcy was granted six months ago and they are now sending me letters saying that I now qualify for a loan modification. I talked to one BofA rep and she told me that my name was still on the loan. I called another rep who assured me that I would never hear from these A**holes again. I would love to sue them for all the grief and lies they told me. If anyone knows of a class action suit I would love to be part of it. I am just another sucker who tried to play by their rules and lost.

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roxa1a
Rialto, US
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Feb 22, 2012 11:13 pm EST
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BE CAREFUL... Don't pay upfront with Mader. They will tell you anything. They can stop the foreclosure temporarily by being "retained" but it doesn't mean they will actually do anything. They drug my mod out for months acting like they were helping but there was always one more thing they needed. In the end I was just further behind and now had a repayment plan upping my payment 900.00 a month. They are under investigation my the Florida State Atty. The BBB doesn't mean anything. And btw, after they failed I was able to get a modification ON MY OWN using the same info they had. They suck..don't use them...save yourself now.

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abcbrand
Lawrenceville, US
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Oct 05, 2011 6:49 pm EDT

I am in same boat with Mod process drug out ove r 3 years with 2nd Intent to Accelerate Letter Expired!
This is after having a Loan Mod APPROVED and signed and then being told 6 months later it was actually DENIED! Had to take money out of IRA to bring current, then told make plenty of money to make payment and fell behind again. Did NOT qualify again for Mod or Repayment Program- only 2 payments behind now!
PHONE CALL YESTERDAY CHANGED MY LIFE- MADER LAW GROUP- THEY R STOPPING FORECLOSURE BY NEGOTIATING A REPAYMENT PROGRAM I CAN AFFORD! THEY SAID THAT BOA WILL NEVER APPROVE A MODIFICATION OR REPAYMENT PROGRAM, THEY WANT YOU TO EITHER PAY IN FULL OR FORECLOSE! Thrust can also do a Midification for you if you qualify. PLEASE CHECK THEM OUT- I HAD THE FIRST GOID NIGHT'S SLEEP LAST NIGHT I HAVE HAD IN AT LEAST A YEAR!
www.mader-law.com
A rating at BBB within NO complaints

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samontnelis
Sacramento, US
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Sep 27, 2011 5:13 pm EDT

I too have been in this headache of a loan mod with Bank of America. Struggling to make the payment only to be told I don't qualify because there is no hardship. Then when the hardship hit I tried again. Submitted the paperwork over and over again. Always being told we need more documents. Or, my favorite, contact your local HUD office for assistance. Who also needed more documents. I submitted everything asked and played the waiting game. I considered going with a forensic loan audit but the company I was considering is being sued for fraud. Without even the slightest bit of hope to hold on to I now have to let my dream home go. Hopefully I can do a short sale and hold on to what little credit rating I have left. But that is up to Bank of America to decide. So I wait on their decision, again.

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1Sandi
Spring, US
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Sep 21, 2011 5:58 pm EDT

There is a mortgage expert that was in the mortgage servicing industry for about 20 years and is now consulting with homeowners through his own business Wyatt Consulting Services. His name is Chris Wyatt. He can review your information and provide you with guidance to assist you with your mortgage company. He can be reached via email at wyattc71@yahoo.com.

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Fed-up in Ohio
Akron, US
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Sep 13, 2011 11:31 am EDT

I agree with all the above and then some. The latest and greatest is that BOA called me in June and said the "private investor" wanted me to pay 2 months of full house payments to consider my modification. I pulled it from my 401K and paid it. I also sent a written request to BOA to find out who this private investor is; 6 weeks later I received a letter from BOA acknowledging my request and stating they were looking into it and would be sending me the info requested. I have never received this information and it has now been 3 1/2 months. Then in July I received paperwork to "start the modification program". I phoned BOA to explain I was already in the middle of it and I couldn't get anyone to answer the phone so I would leave a message. A few days later I received a message to call a certain person at BOA and they left me the wrong number. I contacted my previous contact by email and a few days later received another call; I then called the "corrected" number only to get voice mail. I left a message and never got a return call. I called back and spoke to someone that told me my modification was denied because I hadn't complied with their request for documentation; I replied with I had replied for 2 years and I was still waiting on BOA to follow through. For fear of losing my home, I pulled the past due amount out of my 401k to pay it and then start paying my regular mortgage payment because I had just gotten a job but when I called to pay the back amount I was on the phone with 5 people over 3 1/2 hours and was told by all 5 that my mortgage was foreclosed on and sold. They wouldn't take the payment and I was told by the 5th person not to pay it because BOA would use it to pay fees and I would never see it again. I had never received notification of any foreclosure and I still live in the house. In fact, I had received a letter from BOA to respond to it before August 19th to look at other options; they told me I shouldn't have received the letter. I have an attorney now and he said that the property was never foreclosed on so I will let him take over this battle.

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rickygene
Slidell, US
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Jul 18, 2011 9:26 pm EDT

they are not following the concent order of April 13, 2011.

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Brenda Adrine
Cleveland, US
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Jun 15, 2011 4:08 pm EDT
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We have a mortgage with BOA and tried for months to get a modification to no avail. Instead of modifying it loan to help us, they instead made the monthly payments almost $300 more per month. If we had toruble paying the initial payment, how could we possibly pay 300 more? Our loan started out wit one company, was sold to Countrywide, then Bank of America. After trying and trying to reason with them, we just stopped paying altogether. We haven't heard from them in over a year. We've decided that if they foreclose, we'll just move. The condo isn't worth the money we owe anyway.
Has anyone heard about a class action lawsuit against them? That's what we should do, sue them!

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Bank of America mortgage escrow

For the third time, Bank of America has "forgotten" to pay the real estate taxes and insurance on a mortgage that they service and for which they have a hefty escrow balance. What happens is that
(1) we receive the notice that our insurance is expiring and/or our real estate taxes are in default, (2) we have to call Bank of America and suffer through endless "push button " (for which escrow issues is not an option) and bad music, to inform them that they forgot to pay. In two of the cases, we had to FAX the bills to them, and in the most recent case (after an hour on the phone) they said that they will straighten it out without our faxing things in (we'll wait and see). Each time, they blame the problem on the County tax office and the insurance company, but this never happened with the same parties on our previous loan with BofA. The County states that BofA has not done what they need to do as a loan servicor with an escrow obligation.

We are resigned to the fact that they have a glitch in their system and cannot handle the escrow payments. I am looking forward to paying off the loan so that we can make these payments directly.

In our last call, the customer service agent mentioned that they had merged servicing systems with Countrywide and that this may have caused the confusion. The timing of our difficulties matches the Countrywide merger. While I can understand the confusion, if you have a business system with a terrible glitch and you fail to correct it, it is bad business. Once, I can understand. Twice, I wonder why they don't fix things. Three times? Bad business.

While I have had BofA mortgages for over 30 years, if I need another mortgage I will look elsewhere.

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Bank of America forclosure after short sale approval

I was short selling my home, I received an approval letter from Bank of America on March 5, 2010 that approved the short sale as long as closing took place before April 19, 2010. The buyers completed their inspections, obtained financing and signed all the appropriate closinf paperwork on arround April 12, 2010 the final settlement statement was sent to Bank of America for final review as requested in thier letter and the closing agent received notice from Bank of America that they had foreclosed on the property on April 7, 2010 and that they could not move forward with the short sale even though they had supplied a letter stating that the sale was approved as long as they received their funds by April 19, 2010. I have copies of all the letters and documents and I am learning this is a common practice oc Bank of America.

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SMXLUV
92562, US
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Jan 31, 2011 6:50 pm EST

I just was informed by the servicer of Fanniemae that the property we had on short sale with an approval til February 15, 2011 was forclosed on Jan 28, 2011. How can they forclose when they give you an approval stating an expiration date. I would understand if we had gone passed our approval date but it was not even close. How can we fight this? The Buyer was receiving loan docs this week. This is horrible! I never thought they could foreclose while in an Approved Short Sale.

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ecoelba
Lake Oswego, US
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Jun 24, 2010 12:18 am EDT
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I had the same situation were the approvl letter was good until July 5, 2010 and BofA foreclosued on June 14. any one here in Texas? I'm in oregon...I wonder is there is a relation ship where the property is or not? Please contact me to see if you were succesfull or not.

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Questionable tactics by BofA
Sunrise, US
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Jun 07, 2010 9:24 am EDT

I have been waiting for a response from the closing "delaying" officer. Their letters of approval or demand letter should be written so they are "good till close" since it can take them 4-7 days to review anything and a response to rewrite a letter of demand that has expired by one day can take 7-10 days..very poor and untimely service...it makes me wonder what their goal is and objective..and how it serves the parties with a vested interest..

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HLam15652
US
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Jun 02, 2010 11:43 am EDT

I have the same problems similar to you too. I got short sale approval on May 19, 2010. my buyer want to set close date by June 5 2010. but Fennie Mae foreclosed the house May 28. I am still looking for some help to avoid foreclose.

thanks.

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9:53 pm EDT
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Bank of America bad customer relations/service

I requested a replacement debit card on April 2nd, I was told it would take about 1 week to receive. On April 8th (4 business days after the reqeust) someone deposited 2 bad checks using that card at 2 different ATM in city's that are not close to me. They were both Bank of America checks payable to me, and the signature on the back was just my first name. These people then tried to use that card to purchase goods and withdraw a large sum from the ATM. I do not keep alot of money in there so those were denied. Bank of America closed my account due to fraud. The card must have been stolen from my apartment mail box or it's an inside job. I have made a police report for the stolen card. I have never received a call or paperwork from the bank after I made a fraud claim. The biggest problem is that the day they closed the account my paycheck was direct deposited. I have had the same employer for 7 years and been a customer of the banks for 17 years. Since they closed the account they mailed me a cashiers check on Friday April 16th to this day May 3rd I have not received it. When I call the department that closed the account I was told they couldn't do anything until the check has been out for 15 business days! Get real in this day it does not take that long for anything to get to you. They must be using the Pony Express! I have gone to several different bank offices and they say their hands are tied and give me the 800 number to call customer service. If you have any accounts with this bank GET OUT NOW!

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7:33 am EDT
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Bank of America tendering a payees check after payors account was closed

Where do these banking policies come from? Bank of America is taking advantage practicing 'back door habit's on a gross level. Recently my husband and I closed our bank account (checking) after waiting for all check's to clear. Two check's had not cleared and were written by us approximately six month's prior to closing our account. We could not locate the payee as he was a helper that came along with a contractor to do some work on our home. We thought maybe the check was lost or misplaced by the helper. The other check had been written to purchase something over the internet and also had not been cashed. So now we would have expected that the payees would probably come directly to us for payment. Low and behold, these check's were both cashed by Bank of America after we closed the account. Those check's were not legally supposed to be honored after all our account number no longer existed as active. Account Closed should have been stamped on each check and returned to the two payees. They not only sent us a statement that appeared to be business on an existing account with a negative account balance of almost a thousand dollar's and overdraft fees as well. After going to the bank and not getting any answer's we decided to not deposit the funds to bring the account to a zero balance. But to go to corporate, still nobody could give us answer's. They have reported my husband and I to Check Systems a company who report's you as an undesirable customer and for 5 year's keep's you on a list that all bank's check as you apply for a checking or saving's account. Thus, we can longer obtain a bank account for five year's. Thanks to you Bank of America you have deprived us the ability to operate our live's financiallyin the normal way. We hope to see your incompetent organization charged with mis-conduct, fined, repay all cheated customers identified by a grand audit and finally, closed. That's what you deserve.

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khloee04
ft wayne, US
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May 03, 2010 11:28 am EDT

checks are good for 1 year. The bank has to pay them

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Bank of America harassment

I'm not even a customer of BOA Home Loans and never have been. Some woman who shares only my 1st name is and for some reason my phone # is in her file. They call me at least once every day and some days 3 or 4 times a day. Every time I answer the phone I go through the whole thing over and over again. They say I've been taken off of the list and then an hour later or the next day they call me again. I even got a prerecorded solicitation call the other day telling me there was some conference in Las Vegas. AHHHHH!

BOA please if you read this, the phone # ending in 4600 on Elizabeth Martinez's records is not hers. It is mine, STOP CALLING!

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john
none, US
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Feb 14, 2011 9:32 pm EST
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I am announcing a lawsuit against Bank of Destroying America:

http://www.youtube.com/watch?v=PoOJMr7OJ0s&feature=player_embedded

My name is John Wright AND I AM FIGHTING BACK!

B
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Brion Nelson
Forest Lake, US
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Feb 14, 2011 7:50 pm EST

Home Modification:
I too have had to run circles for BOA with no success yet. I first started my application for a loan modification in 03/2010. I received the packet in the mail and filled it out completely and provided all documents requested. After about 6 weeks I received another packet in the mail stating required documents were missing and I needed to send them again if I wanted to continue the process. These included 2 months most recent paystubs and bank statement along with signed form for them to have rights to request last two years of Taxes. This time to rush the process I faxed the papers to the number I was given. Two weeks later I received a packet stating these same documents were still missing. I called and gave them the fax # [protected]) I sent the papers to and was told it was the wrong # and that I should fax the new updated papers to [protected]. On July 16, 2010 I faxed the 14 papers plus coversheet to this new number and made sure my loan # and the file #31340 were on the top of each paper as requested so they would not get lost or mixed up. I then received another packet and letter of intent for foreclosure if I was not caught up by sometime in December. I had until January 22 to return the papers yet again and this time I used the enclosed envelope with tracking, making sure once again that my loan # was on every paper. The tracking showed it was signed for on January 17th, yet I received another packet stating I was missing the same papers again on January 22nd 2011. This time I called and told them the tracking showed it was signed for on the 17th. They said oh yes, we do have that paper work and that they will let my Rep (Jeremy Dikeman) know and to disregard the new packet. I asked to please have Jeremy contact me since I have not once had an opportunity to talk to him. He has still not tried to call me as of 02/13/2011.

Re-instatement fee:
I have also had no luck with 3 attempts to get my re-instatement fee from BOA. I have ordered this 4 times now. The first 3 times I was told to call back in 48hours to give them my fax # and they would fax it plus it would automatically be mailed to me. I have not received a fax or letter in the mail yet. The 4th time I called 02/11/2011 I was told it was ordered again on January 31st and would not be ready until February 16th and to call back then. Maybe they will get it to me this time. I pulled $10, 000 out of my retirement fund to catch up and try to save my house but I cannot get BOA to give me an amount to pay them.

BOA, Please Help!

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gregkid
Totowa, US
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Jan 29, 2011 1:22 am EST
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sombody from goverment shoud take a care of hard working and paing motgage to those stilers (BAC). we need help!

Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Checking/savings was posted on Jun 1, 2025. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 1580 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America Contacts

  2. Bank of America phone numbers
    +1 (800) 432-1000
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    45%
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    78%
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    Credit Card Issues
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  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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