Barnes & Noble Booksellers
Reviews and Complaints

Today I opened up my credit card bill to discover a $25 charge from Barnes and Noble. I immediately suspected fraud and contacted my credit card issuer. After looking on Barnes and Noble's website, I discovered that B&N had indeed billed my card for $25 for a membership renewal which I did not authorize. This is very poor business practice and I want my membership discontinued immediately and a full refund of the $25.

I just checked my bank account and saw that I've been charged a $25 renewal fee for my Barnes & Noble (a month early, which I know is what B&N normally does, but this has always seemed really unnecessary and scammy to me). The thing is, I cancelled this membership months ago. Why am I still listed as a member in their system, why am I still signed up for auto renewal for a membership I tried to cancel, and why do I have this charge on my account?

I bought a bunch of books from B&N. The kind cashier informed me that joining their membership would actually save me money in that single transaction. That was great news. The cashier was also kind enough to inform me that I would be signed up for automatic renewal. I did not want that; so the cashier wrote down the number to call, on a post-it note for me. I called that very same day and canceled the automatic renewal feature. Life was good.

Fast forward 4 years. I transferred money from one of my checking accounts to another in order to pay a bill. Now the original checking account is only used to budget money. I deposit a percentage of my income automatically into said account and transfer it to others when needed. I have not used that account at a place of business in years. I do not have any automatic withdraws authorized on this account. So I felt comfortable withdrawing money from that account and leaving only a dollar or two balance.

Today I was surprised to discover my checking account in the negative after a 25 dollar withdraw from B&N. I called my bank and disputed the transaction. I then called B&N. B&N informed me that I had indeed opened my account in December of 2018, have had no further transactions since and that they have no documentation that I tried to cancel the renewal feature.

Did the original customer service associate mistakenly not cancel the automatic renewal? Idk. How is there no record of it when they record all the calls? Seems fishy. Is this fraud? Seems like it. Will having 75 dollars returned to me change my life? Probably not. How many other people have they done this to? That is a great question. Will B&N rectify the situation? Probably not, but time will tell.

I purchased a vinyl record and a book online. The vinyl came in a plastic sleeve, which offers no stability. I understand that isn't B&N fault. My grievance is with why would you put the book inside the shipping cardboard envelop that is made to protect the vinyl. Needless to say the vinyl was warped really bad, pretty much unplayable. So I can return it but have to pay for shipping. Why should I pay for shipping return when it's no fault of mine. Wrote a review but didn't pass the moderation do to it being a shipping issue. Well it left your store like that, its not Fedex's fault. No wonder Amazon is eating everyone lunch.

October 2021
I do not have client number
Description
I never authorize a B&N membership on my credit card. This is A fraud and Ilegal. I am not even in their records, I do not have a membership at all.

I can not get though costumer service because I do not have a membership. When I try to talk representative, nobody answer the automatic phone system. It came back asking again for membership

Resolution: cancel the membership (whether it is), and return my money back. This is a fraud

I visited the B & N store in the Citadel Mall in Colorado Springs, CO this afternoon, looking for the second time for the September Scientific American. The August issue is in the rack. One of the clerks was putting new magazines out, and I asked her if it was possible that the new Scientific American was there in her box. She told me in no uncertain terms that my request not something she would deal with. I asked for help from mangers Joe and Veronica, who clearly didn't care at all about my customer experience. It doesn't take much to make a customer like me to feel listened to. I didn't have that experience. I spend $2000 a year at least on books. I'm someone who values print and hard copies. And I also value even modest customer service. During the pandemic, I shifted from B & N to Amazon, and given the lack of customer service today, I have no reason to return to B & N.

I bought the book, "Thank You for Arguing" by Jay Heinrichs, on August 11, online expecting it to be delivered on the 18th. I received a confirmation email the same day I bought the item confirming that the book was going to be delivered to my address. I then received a shipping confirmation email stating that the book was on its way. On the 13th I got a billing summary confirming that I was charged, and I received my order number. On Tuesday, August 24th I was informed that the item was successfully delivered but I, in fact, did not receive the book.

Order Number: #[protected]
Tracking Number: 1LSCXH300015926
Complaint Case Number with LaserShip (who supposedly delivered the book): [protected]

-Jennifer Bonilla

I ordered a book I need for class on August 10 and was told that I would receive the book by August 25. A week after that I received another email stating that the delivery date was pushed to Sept 3. I called and the first person that I spoke with stated that the book was in the warehouse and had not been shipped. When I asked to cancel the book order so I could get it sooner they stated that they could not do that. They would send the book with a return label so that I could send it back. I asked for a manager because that makes no sense and was told the same thing. She said that it was a print on demand and that it had not been printed by the publisher because they were running behind. I told her what the previous person had said about it being in the warehouse and she stated that was false. When I called her on the inconsistencies of the information that I was given she kept repeating herself telling me the only solution for a book that they did not even have yet and that had not even been shipped would be for them to receive the book themselves, ship it to me with a return label, for me to return the book back, and when they receive it back only then could they refund the funds back to my account. This would take over a month for something that can be fixed in a day. All I need is to have a cancelation put on my order.

I was with a friend at the store in Delaware at Christiana Mall. I asked to NOT have a membership since I do not live close enough to any of your stores to want one. I didn't realize until the next day when I was back home in PA that I was charged for the membership fee. I tried to call them but I only kept getting put on hold. I'm seriously disgusted with the lack of attention I received. Now I have money taken off my credit card for something I did NOT ask for and nobody wants to reimburse the $25 fee.

I have been trying to place an order for a number of books. have emailed your [protected]@bn.com several times. I have also faxed them with no response. for a business this is very disturbing. I am now looking to other vendors to see placing order with them since Barnes and Noble can not respond. I have called the corporate number [protected] they were no help ether.

I was disgusted when I went to the Allen Park, MI store. The people were polite, the store was clean, selections were many. My issue is that when I looked at all of the special display tables I noticed some had a focus on women. Outstanding I thought, until I also noticed that every woman selected fell within a singular political construct. I could find none from the other side of the political aisle. As a high school teacher I stress to my students that my job is to teach them "How to Think" not "What to Think". I also tell them that many people would want me fired since they would feel my job is to brainwash them into someone's narrow political "World View". Barnes & Noble, I challenge you in regard to your integrity. This is inexcusable. Intelligent people on either side of the political spectrum should be equally disgusted.

In June 2020 I published The Adrenochrome Witch documentary. It was a prayer for the late George Floyd. Sean Diddy Combs became ballistic and had his attorney Jonathan Davis cancel my publishing account. This was against the U.S. Constitution and my civil rights. Sean Diddy Combs is contradictory, and is servicing white men on his knees.

I purchased the 10.1 tablet in Sept 2019( SN60003650003735). In May 2020 it quit charging due to the female connector inside the device being defective. You sent me a new one. Yesterday the exact same thing happened to the replacement. B&N rep said the warranty is from the date of original purchase. That is wrong. When you send a replacement due to a defective device, the 1 year warranty should begin over again on the new device, especially since its obvious there is a problem with the connection inside this particular device. I have spent thousands of dollars with your company and am extremely disappointed in you. Unfortunately, I can't opt to go with a different brand of e reader because I will lose access to the 1500+ books I have purchased from B&N.

In early to mid-January, I purchased three books to be sent to me. Two had not yet been released. The one that was delivered was "Lillian Boxfish Takes A Walk." So no complaint there.

Faithless in Death was released on Feb. 9. I have not received it yet. The purchase number was [protected] and the total $63.99 was put on my VISA debit card.

I have never had a problem ordering and receiving books timely from you. Please let me know when I will receive my book or send me a credit so I can purchase it.

Yours truly,
Carol Rosen
9355 SW Downing Drive, #57
Beaverton, Oregon 97008

Sent a damaged vinyl LP. Attempt to return for replace/refund is a total disaster. Extremely poor or no communication, less than helpful personnel, unclear/incomplete directions. Just pray they get your order right.
Sent a damaged vinyl LP. Attempt to return for replace/refund is a total disaster.