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Bartleby.com

Bartleby.com review: subscription 17

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Author of the review
11:39 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi I had the exact same issue as everyone else. I did their $2 free trial and when I tried to cancel within 48 hours I wasn't able to. I contacted the company twice during the 48 hour period trying to get it cancelled and no one had gotten in contact with me. I called the number that was on this website but it was their domain name and they said if I felt they were abusing their services and scamming people to contact [protected]@web.com so they can avoid this from happening again. They also suggested to contact my bank in order to get my money back because the company is not going to do it. I strongly suggest people write to the abuse email and report this website. They are doing this scam and are charging an arm and a leg for it. I hope you all find it helpful and get your money back.

17 comments
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Cbk217
US
Mar 27, 2018 2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How do I cancel my subscription?

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Bo Tí Tủn
US
Apr 10, 2018 10:45 am EDT

I have exactly the same problem. Trying to contact them but no one replies

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Gracieporanski
US
Dec 11, 2018 6:58 am EST

I subscribed for the $20 membership but I had seen you guys charged me $59! I did not want that membership and I canceled my subscription 5 minutes later. I want a full refund because you guys are scammers. Unacceptable. I will take legal action if not given my full refund back. My email is gporanski96@gmail.com

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Ana Rodriguez
US
Feb 25, 2019 10:51 pm EST

I need to cancel my subcription with your company, the service is very difficult to use and there is no customer services at all. cancel my services now. I ask for help to sign in and I email and the answers was very poor and I was not able to resolve my problem. I am in school and i do not have any time to waiting with this program.

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Achelande
US
Apr 07, 2019 1:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i was charged $9.99 without using the app
i would like to cancel it please.

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Bailey E.
US
Apr 10, 2019 4:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi,

I know your site doesn't accept refunds, but I signed up for a premium membership by mistake. I forgot I already had a standard account I paid for on here. I've already cancelled my premium subscription, so if I could please get my $59.85 back soon, that would be great, thank you!

You can reach me on this email: bailey@zipcorp.com

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MadAtBartleby
US
Apr 16, 2019 4:33 am EDT

Stay away from this company. They lead you to believe that you will have a free trial and the next day they charged my credit card $59.95. I emailed them immediately to cancel and they told me there are no refunds. Save yourself. Unethical and horrible customer service.

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Tina Hart-Herrboldt
US
Apr 16, 2019 5:55 pm EDT

DO NOT USE! This company is not a legitimate site. They take your money and will not refund it, they have no phone number to call back. Please, I have been teaching for years at a top US private school. Do not use!

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NT J
US
Jul 09, 2019 3:17 am EDT

I unsubscribed from bartleby months ago and yet they are still charging me $9.99 monthly even though i checked so many times if i'm unsubscribed, turns out I am but they're are still charging me for it. It's getting really tiresome! I would like a refund from what i've been charged! This is ridiculous.

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denise verhoff
US
Sep 17, 2019 10:07 pm EDT

9.99 purchase on my credit card need info

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Oriole Lee
US
Oct 13, 2019 7:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought 7 days for 7 dollars and they asked me to buy 30 dollars for a month after 7 days
But this website didn't notice me know the remaining max days I have. So, you automatically charged my money, It is 30 dollars. I Will never buy anything in Bartley again if you don't refund my money.
And I will vote you 1 star

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Lola Lola
US
Nov 27, 2019 7:25 pm EST

They kept my account information which I erased so that I would not be charged after trial and they charged my account.. that's stealing! When I saw they had stolen my money I contacted them immediately but they insisted on keeping my $30 as I looked online they membership is only 9.99 why the hell did they take $30!

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Sandra Nickles Horton
US
Dec 25, 2019 6:35 pm EST

I am trying to cancel my subscription, but your website won't let me. Please cancel. My email is sandrahorton55@gmail.com

My name is Sandra Horton.

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Simoy
Lowlands, TT
Aug 01, 2022 1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've cancelled my subscription with Bartleby since March and they've been systematically charging my card nonstop since then. They also do not reply to any messages sent through their portal.

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Beenhad54
Callahan, US
Apr 19, 2023 3:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was reviewing my statements and noticed these charges going back 2 months for 4.99,7.99, and other charges. I want my money back immediately and no other charges to be placed ON MY boa DEBIT CARD I don't have a screenshot but I do have bank statements any further questions?

Michael T. Hearn

USA/RET/DAV

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Arman Ansari
Prayagraj, IN
May 28, 2023 10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please help me refund my money 😭

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Leher mehta
Rickmansworth, US
Jun 14, 2023 10:22 am EDT

i have not used bartleby in 2 months and i have forgotten to cancel my plan by accident. i got charged again yesterday. i would be really thankful if i could get a refund from this.

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    Oct 29, 2024
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