Basement Rx / Basement Replacement Experts’s earns a 5.0-star rating from 1 reviews, showing that the majority of homeowners are exceptionally satisfied with basement solutions.
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Promised to make it right and then never showed up!
Basement Rx
www.basementrx.com
Basement Rx contracted with me to waterproof my basement in March of 2006. They assured me that re-sealing the home’s foundation or re-grading the yard was not necessary. The salesman was the company’s president, Stephen Schulz and he showed up for our appointment about four hours late. He arrived between 8 and 9 PM and did not leave the house until after 10PM. I later realized that he was trying to get me tired before making his final pitch. He showed me photographs where he had done work for celebrities and supposed mafia members. He told me to be aware that other companies often used ex-convicts to do their work, so I couldn’t be sure that my belongings would be safe. He emphasized that they offered a lifetime guarantee which ultimately convinced me to hire them.
Stephen Schulz estimated the work to cost around $10,000, but because they had a crew idle the next day, they would discount the estimate to $8,220, but only if I accepted and scheduled the work for the next day.
They installed a French drain and a sump pump the next day. I have continued to get significant water in my basement, particularly in an area next to the basement door which they never addressed in any way. They returned three times under the guarantee, and while they obviously re-dug the French drain, there was no improvement. As I continued to call them to honor the guarantee, they frequently did not return calls. Three separate times they did come to the house. Each time the employee who came agreed that the previous person had done a poor job. They promised to make it right and then never showed up at the appointed time, and never called.
Ultimately, I hired another contractor who re-mortared and sealed the foundation, and changed the grading in my yard and in my neighbor’s yard. This has fixed the problem.
I contacted the Better Business Bureau, and while they did nothing, they did tell me the State Attorney General was investigating this company due to the significant number of complaints.
I took Basement Rx to small claims court where I was awarded $5000 (the max allowed in small claims court) plus my court costs of $122.71. Basement Rx had 30 days to appeal this decision, but they never did. However, they also have not paid me the $5122.71.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Basement Rx / Basement Replacement Experts Legit?
Basement Rx / Basement Replacement Experts earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Basement Rx / Basement Replacement Experts. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Basement Rx / Basement Replacement Experts resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Basementrx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Basementrx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Basementrx.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The basementrx.com may offer a niche product or service that is only of interest to a smaller audience.
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Overview of Basement Rx / Basement Replacement Experts complaint handling
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Basement Rx / Basement Replacement Experts Contacts
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Basement Rx / Basement Replacement Experts phone numbers+1 (515) 229-1046+1 (515) 229-1046Click up if you have successfully reached Basement Rx / Basement Replacement Experts by calling +1 (515) 229-1046 phone number 0 0 users reported that they have successfully reached Basement Rx / Basement Replacement Experts by calling +1 (515) 229-1046 phone number Click down if you have unsuccessfully reached Basement Rx / Basement Replacement Experts by calling +1 (515) 229-1046 phone number 0 0 users reported that they have UNsuccessfully reached Basement Rx / Basement Replacement Experts by calling +1 (515) 229-1046 phone number
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Basement Rx / Basement Replacement Experts emailsscott@basementreplacementexperts.com100%Confidence score: 100%Support
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Basement Rx / Basement Replacement Experts address1300 N 14th St., Indianola, Iowa, 50125, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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WATCH OUT SCAMMERS!
They scammed me for almost 6K, when issues came they are gone.
I don’t even have a basement and they convinced me to install a French drain where my problem was water was going over the concrete slab and only needed a yard drain.
Now they created a river inside my house where they are letting water from outside come in.
Sales man STEPHEN SCHULZ was the master mined behind the scam (as stated above in original complaint), Bob Martin told me 2 days after I had an issue that they fired the sales man.
Their company is registered in NJ only from 05/2017 (13VH09480500) where registered owners are Eric J Martin, Steve Zolk.
Their address is a home under the name Nancy Martin.
Bob Martin who claims he is the owner promised me he will fix the problem, they are the lowest form of human beings you can meet and deal with.
Do you have a number for Stephen Schulz?
I've been doing some checking on Stephen Schulz again and it seems that he's back in business again. He seems to have his licenses up to date under 3 different businesses again...BASEMENT RX INC, THE ORIGINAL BASEMENT DOCTOR INC and MADISON RESTORATION INC. with him as the president.
Just had Marc Pressman out to my house for a mold issue. He now works for Affordable Waterproofing " family owned and operated- Over 20 Years Experience" Is that collectively? On his business card it says "its all in the name!" after reading these comments that statement made me LOL. I'm drafting a letter to the company because of his lack of respect toward me. For the face of a company one might think they wouldn't want to send someone to your home that looks like he hasn't showered and smells like an ash tray. I'm glad I had a friend over at the time because i got a very bad vibe from him. He looked shady and untrustworthy. Very rude, I showed him the door very quickly. He obviously didn't want to give me the "free estimate" the company claims they give. His reasoning on the phone and at my house as maybe because I was forthcoming with the fact that I'm going through a divorce and need repair cost estimates. He didn't trust I would actually pay his company to get rid of the black mold. Clearly if I could do the job myself I would but I have four children and one who was recently hospitalized for asthma which i shared with him. Obviously he didn't think I would put the health of my child first and in no uncertain terms told me i was a gold digger looking to screw my soon to be ex husband out of money... yes the man who refused to pay for ANY repairs for 17 years whilst ignoring our sons health problems. I'm so frustrated. ServePro took 3 months to get back to me after i paid for an estimate and that was the OWNER who came than finally gave me an estimate that left out half of the problem areas in question. I had a home inspector out and he had a guy come who was a "mold specialist" who never got back to me with an estimate either after repeatedly emailing reminders to him. He did tell me however how I could do it myself.. HUH? black mold? and what if it comes back? and what about my sons health and everyone else in the house? Now who do I go to? Who can I trust? I just went onto the New Jersey Department of Health website and found a company called Aerotek. Dept. of Health does not guarantee these companies. The man said it would cost 500 to come out and test the air and see if I have a mold issue... really? I can clearly see with my eyes i have a mold issue. They don't scrape the mold or anything they simply sample the air indoors and out. Now if it comes back clean and good than i just spent 500 on what? After questioning this the man says well i can come out and just visually inspect the home but that will cost 150... i mean c'mon seriously? Good lord this has got to be a joke or a bad dream. Can anyone help me? please respond if you have the name of a reputable company. I literally just feel like moving and starting over.
I just read your comment. I was at a hospital in Philadelphia PA waiting for my brother and watching Mike Holmes on the Dr Oz show. He talked about the ERMI testing. Google it. I think it's something you can do at home yourself.
Oh no...they are just starting work now. I just read your post. How was the work?
BEWARE of another waterproofing company...UNITED WATERPROOFING ! They were a sub contractor for mid atlantic and are being sued by Mid Atlantic and a customer that they dropped thier wall and booked off the property. My aunt had a terrible time with them. they changed thier name from united construction to united waterproofing to united waterproofing systems with a front man named Steve Scarfo who was kicked to curb by mid atlantic. Also they have a woman salesperson who cries the blues and tells everyone she is a licensed attorney( why would she be selling waterprooofing). This company has to be a scam!
I also had problems with this company. In Dec 2006, Marc Pressman also made a "hurry up deal" with me. If I signed before the new year, the price would be reduced. I foolishly agreed and did not take the time to investigate them. This turned out to be a bad decision.
They promised to remediate the mold. When the mold reappeared, they did nothing except offer to sell me more services.
The cement that created the surround around the basement, over the french drain is always damp. And I never had water in my basement before! I had an engineer come in and the borders test positive for moisture.
I spent a lot a of money and got NOTHING! These people are a rippoff!
Check with the BBB to see if Mr. "Wet Basements Made Wetter's" accusations are accurate. Beware of any waterproofer who had the time 9 days ago to place a post. This is the busiest I've seen this industry in my 17 years of experience except for the company that this guy works for!?
Healthy Home waterproofing is now working under the name healthy way. beware!
Marc Pressman now works for a company called Aqua Dri Waterproofing. This is definitely the next Basement Doctor, Basement Rx, etc. Just do some research on this company & you'll see what I mean. They've only been in business for 6 months & they are already causing havoc in the industry. The owner's name is Al Demola. BEWARE!
P.S. Marc Pressman no longer works for Healthy Home!