BatteriesPlus
Reviews and Complaints

I ordered (EC0043007070) a battery, 12V 49 Ultra Platinum ($243.68 with tax), on Saturday, March 12, 2022, with the intention of picking it up at Store 703 on Sunday, March 13, 2022. Sunday hours, 10am to 5pm, are published on the Battery+Bulbs Website and also printed on the receipt.

I had no working form a transportation, so I rented a vehicle on Sunday morning to pick-up the battery. I got to the store approximately 11:30am only to find the store was closed. There was a sheet of paper hanging on the door noting the store has reduced hours due to Covid-19.

I went to the store on Monday, March 14, 2022, at approximately 12:00pm to pick-up the battery. I carried the core, weighing approximately 60 pounds, into the store with me and handed my paperwork to the individual, Samantha Garcia, was working at the counter. I asked her how long the sign on the door was there because I had to rent a car to pick up the battery yesterday. She noted "I think it was there approximately 2 weeks". I asked her if I was going to get a discount because of the expenses I accrued because the store was closed on Sunday, and they did not inform me of this. She responded "NO" and told me she only worked there and there was nothing that can be done. I asked her for her boss (store manager's name) and she didn't know. In addition, she noted that if I was upset, it would be easy enough for me to find out. By then I was angry, and asked her how customers know when the store is closed if they are not posted on the receipt or on their website. She rudely responded "I guess you just have to drive to the store and find out".

At this point she coped an attitude and said she was not going to give me the battery that I already ordered and paid for because I was not nice to her. I don't know how good business is, but apparently it is better for the company and the store to loose a $243.68 sale verses giving a 10% discount for directly inconveniencing them. I picked-up the old battery core and left.

Had my IPhone XR screen repaired on OCT 27 2021 and my phone worked great for a couple months. My phone screen began lifting away from the frame and actually cracked due to the amount of pressure that was in one of the channels. The manager at the store said it was likely caused by the battery or old adhesive but wouldn’t tell me what caused it when they removed the screen. I am convinced it was due to a faulty install and I am still within the 6 month period. Manager refused to warranty phone repair and I had to pay another $150 today 3/7/2022 to have it replaced again.

I purchased the battery today for my tractor. order # P47762690
I brought the old battery in for the core. The receipt says slicore2 [protected]@22.00
then right below that it says slicore2-R [protected]@-22.00 auto/marine/3d core return.
The battery was 154.99 + 1.00 environmental fee for a total of 155.99. with tax of 13.72 it came to 169.71. WHERE IS MY 22.00 FOR THE CORE?

Lance Richardson

In good faith, I purchased a package of 2 bulbs to replace the bulbs in my car's headlamps. The employee of the store picked out the bulbs she said were required for my car.
When I took my car to the mechanic for replacement, I was told the bulbs from Batterys Plus did not fit my car.
Batterys Plus informed me they do not do returns on opened packages.
Peak Lighting Power Vision 9005 HB3 65W
for $39.49.
Why am I being punished for your employee's mistake?

I took in my cell phone (Black Samsung S21 Ultra) on 04Nov21 To Batteries + Bulbs to have the front cracked screen replaced. They stated that they did have one available in stock. I dropped off my phone towards the end of the day.

When I returned to pick it up there were issues with the warranty not working with their system because it was only authorized to do the front screen and this cell's screens comes integrated with the side bezel or frame. I basically paid out of my pocket to get the phone fixed and waited for the repair. Once it was completed and handed to me, to my surprise it was replaced with a different part number or color (silver) instead of original black color.

I went in on 11Nov21 to have my original parts or screen restored since they stated that they could not order the original black part needed. When I returned to pick up my phone "another surprise" they said that they did not have my original battery because they had sent it out to be destroyed because it could blow up...which me being a tech guy didn't make sense and they said that there was nothing they could do. I asked them to remove the batterie from the silver case they had just switched and put it in my phone and they said they couldn't because it was all one piece which is a lie. They basically didn't want to loose money by giving me a new batterie and of course make money by probably selling my original battery to someone else.

I went in to another shop the same day and had my cracked screen fixed and purchased another battery for my phone since they are separate parts and can be replaced.

I called the shop today 12Nov21 to see about being reimbursed for my battery since it was still a new battery and they didn't return my phone to the original state of when I took it to them. The manager now said that he would look for my battery and put it in my phone which it is not acceptable now since I already paid for another battery from the other shop and they would not accept returns which is understandable. If he would of stated to me that they had to look for my battery, I would of waited but they lied and said that the battery was sent out to be destroyed because it was dangerous. I wasn't born yesterday, I've been doing pc repairs for over 30 years and dangerous is when I was in the military working with 120mm rounds for our tanks...that is dangerous, not a freaking cell phone battery.

So now I'm looking on how to file a complaint because they do not want to refund the cost of the battery they kept.

I ordered a key fab after 3 weeks it came in. I was told by a young man with long unruly hair in his face to come in at 1130. I went in @ 1145 to be safe . When I got there the guy who could program the fob was not there. Ok I asked when will he be back I was told 20 minutes so I left again. I came back again I was told there's going to be a wait. I was in my car and told the person on the phone I'm not feeling good just give me my keys. He said that I should have stayed home if I want feeling good. I went into the store to get my keys and he told me to get out and that I was banned and for me never to back into HIS store. It was a horrible experience to say the least
I will never do business with this. Company again 😡😡😎
A very very rude person and staff.

If you need anything else please let me know. Also, I told the manager that I was going to report him and he said. I DO NOT CARE WHO YOU TELL.

I went to location on 10/19/2021 to have battery replaced in my son's phone. A few hours later I received a call that the back of my phone got cracked and they were not able to remove or replace battery. The phone was in perfect condition because it had a case and when I went the phone was destroyed and I got particles of glass in my finger. The guy stated he would order a new back and replace it free of charge but this is not acceptable being that the location did not even have decency to call me and let me know the back had arrived at store.

I purchased a Lithium Snow mobile battery on line. I picked it up at the store, Brought it home and attempted to install it. However I saw that it was the wrong polarity and would not fit even though I looked it up on Batteries Plus web site, I called the store and they informed that there is no Lithium available with the correct polarity and I need to get a Duracell AGM, I returned to the store with my core and returned the Lithium and purchased the AGM. I then went home and again attempted to install it only to find that this battery was the wrong polarity too. I called the store again and was told that Duracell does not sell a AGM with the right polarity, Keep in mind that the store has my core with the correct polarity. And I needed to buy a Yuassa AGM battery, I returned to the store for the 3rd time only to be told that they didn't have a Yuassa in stock and I needed to buy the Batteries Plus version. To say that I am not happy with the store is a understatement. Recently I needed to purchase two batteries for my boat. I didn't even consider Batteries Plus and I doubt I will ever purchase anything there again.

I went to the store to get replacement halogen bulbs. I had taken a old bulb to show them the size I needed. They told me that this is the bulb you need. Went to replace the bulb and realized it was too big. I had taken the paper off the bulb to get the bulb. I took the bulbs back to the store and talked to the manager asking for a refund of 1619 plus tax.The manager told me that she could not refund it because I did not have the covering. Needless to say I was irritated and said is that worth loosing a customer. This was poor customer service.I will never use this location again.

On 04/24/21 I purchased a new battery for my bike. When I tried starting the bike I had realized that the battery was dead. Due to living 45 minutes from the store. I called and was told I could bring the battery back. On 04/30/21 I called the store and spoke to someone and advised them that I was going to be there right at 7 o'clock due to my work schedule. They advised that it wouldn't be a problem. I arrived at 7:03 and the man working inside locked the door. I told him that I called and he said he would not help me. I asked for a 1-800 number and he wrote it on a piece of paper and slapped it against the window staring at me. As of tomorrow. I will return to this store for a full refund and will not ever do business with this place again. I have used these stores for a long time. But I will not be disrespected by any employee like that ever again. I'd rather pay the extra money somewhere else that cares more about the customer than the clock.

February 2020-October 2020
I took a Surface Pro Tablet to the Batteries Plus store in Midland, MI to have the battery replaced in it. When I dropped off the tablet it was in working order, the battery had expanded and needed to be replaced. I was told within the week I would have it back. I called for the next 5 months and they could not tell me anything about it or even knew where it was. I had stopped several times and Finally in October I was given the tablet back and it did not work and the new battery that I had given them and the battery that they purchased we junk. So I once I finally got it back I took it to a computer store and they ordered a new battery and when they got the battery in discovered the tablet did not work that it had been shorted out when the old battery had been taken out. So I took a working tablet to them just needing a battery replaced and got back a junk tablet.

I went to purchase three L1131 batteries. They sold me L1130 batteries and I went home to try them. They did not work, so I took them back with my product that uses them. They said that the L1130's. are the same as L1131's. I told them I had L1131's in them and they worked when I first got the item. Apparently, they did not have L1131 batteries and had no idea about them. I was disappointed, that this store does not have them. For a battery store, they should have any battery that one needs. Thanks.